TriTon STandard GuaranTee
Triton guarantee this product against all
mechanical and electrical defects arising from
faulty workmanship or materials for a period of
two years for domestic use only, from the date of
purchase, provided that it has been installed by
a competent person in full accordance with the
fitting instructions.
Any part found to be defective during this
guarantee period we undertake to repair or
replace at our option without charge so long as
it has been properly maintained and operated in
accordance with the operating instructions, and
has not been subject to misuse or damage.
This product must not be taken apart, modified or
repaired except by a person authorised by Triton.
This guarantee applies only to products installed
within the United Kingdom and does not apply to
products used commercially. This guarantee does
not affect your statutory rights.
What is not covered:
1
Breakdown due to:
a)
use other than domestic
use by you or your resident family;
b)
wilful
act or neglect;
c)
any malfunction resulting
from the incorrect use or quality of electricity,
gas or water or incorrect setting of controls;
d)
faulty installation.
2
Repair costs for damage caused by foreign
objects or substances.
3
Total loss of the product due to non-
availability of parts.
4
Compensation for loss of use of the product
or consequential loss of any kind.
5
Call out charges where no fault has been
found with the appliance.
6
The cost of repair or replacement of pressure
relief devices, showerheads, hoses, riser rails
and/or wall brackets, isolating switches,
electrical cable, fuses and/or circuit breakers or
any other accessories installed at the same time.
7
The cost of routine maintenance, adjustments,
overhaul modifications or loss or damage
arising therefrom, including the cost of
repairing damage, breakdown, malfunction
caused by corrosion, furring, pipe scaling,
limescale, system debris or frost.
Triton Showers
Triton Road
Nuneaton
Warwickshire CV11 4NR
Triton is a division of Norcros Group (Holdings) Limited
earthridge Customer Service
(republic of ireland):
01 628 6711
01 628 6845
Service Policy
In the event of a complaint occurring,
thefollowing procedure should be followed:
1
Telephone Customer Service on 01 628 6711
or 01 628 6845, having available the model
number and power rating of the product,
together with the date of purchase.
2
Customer Service will be able to confirm
whether the fault can be rectified by either
the provision of a replacement part or a site
visit from a qualified Triton service engineer.
3
If a service call is required the unit must be
fully installed for the call to be booked and
the date confirmed.
4
It is essential that you or an appointed
representative (who must be a person of 18 years
of age or more) is present during the service
engineer's visit and receipt of purchase is shown.
5
A charge will be made in the event of an
aborted service call by you but not by us, or
where a call under the terms of guarantee
has been booked and the failure is not
product related (i.e. scaling and furring,
incorrect water pressure, pressure relief device
operation, electrical installation faults).
6
If the product is no longer covered by the
guarantee, a charge will be made for the site
visit and for any parts supplied.
7
Service charges are based on the account
being settled when work is complete, the
engineer will then request payment for the
invoice. If this is not made to the service
engineer or settled within ten working days,
an administration charge will be added.
replacement Parts Policy
Availability:
It is the policy of Triton to maintain
availability of parts for the current range of
products for supply after the guarantee has
expired. Stocks of spare parts will be maintained
for the duration of the product’s manufacture
and for a period of five years thereafter.
In the event of a spare part not being
available a substitute part will be supplied.
Payment:
The following payment methods can
be used to obtain spare parts:
By post, pre-payment of pro forma invoice by
cheque or money order.
TRITON reserve the right to change product specification without prior notice. E&OA. © TRITON SHOWERS 2008
Earthridge International Ltd
Maynooth
Co. Kildare.