TransAct RESPONDER MP2, Quick Start Manual

Page: 11 / 39

100-13809 - Rev B
Page 3
Technical and Sales Support
Your printer is backed by the resources of TransAct Technologies, a global
technology firm with dedicated technical support and sales assistance. Here is
how we can help you:
On-line Technical Support
Our web site at www.transact-tech.com is your on-line portal to obtaining
technical assistance with your Ithaca
®
printer. Click on the Support link to find
support information for your Responder MP2
TM
printer, including online
access to drivers and documentation, or contact us via e-mail at
support@transact-tech.com .
Telephone Technical Support
Live telephone support is available by contacting TransAct or one of its
regional affiliates via the contact information listed in this section. To help us
serve you faster, please have the following information ready when you call:

The Model Number and Serial Number of the printer.

A list of any other peripheral devices attached to the same port as the
printer.

What application software, operating system, and network (if any) you are
using.

What happened and what you were doing when the problem occurred.

How you tried to solve the problem.
Warranty Information
Responder MP2
TM
Printers come with a standard warranty that commences
upon shipment from factory, and covers parts and labor. An optional warranty,
covering both parts and labor, may be purchased separately.
Return Materials Authorization and Return Policies
If a support technician determines that the printer should be serviced at a
TransAct facility, and you want to return the printer for repair, we will issue you
the Returned Materials Authorization (RMA) number that is required before
returning the printer. Please prepare the printer being returned for repair as
follows:

Pack the printer to be returned in the original packing material.

Do not return any accessories unless asked to do so by a support
technician.

Write the RMA number clearly on the outside of the box.