TowGo Trailer Backup Navigation Aid User Manual Download Page 7

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As part of the normal operation of our Services, We may, from time to time, collect, use and, in some cases, disclose 
information about you to third parties. Accordingly, We have developed this Privacy Policy in order for you to understand 
how We may collect, use, communicate and disclose and make use of your personal information when you use the 
Services on the App: 
  

 

Before  or  at  the  time  of  collecting  personal  information,  We  will  endeavor  to  identify  the  purposes  for  which 

information is being collected.  

 

We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us 

and for other compatible purposes, unless We obtain the consent of the individual concerned or as required by law.  

 

We will only retain personal information as long as necessary for the fulfillment of those purposes.   

 

We  will  protect  personal  information  by  reasonable  security  safeguards  against  loss  or  theft,  as  well  as 

unauthorized access, disclosure, copying, use or modification. 
  
When you download, access, and use the App, it may use technology to automatically collect: 
  

Usage  Details.

 When  you  access  and  use  the  App,  We  may  automatically  collect  certain  details  of  your  access  to  and 

use of the App, including vehicle parameters (e.g., make, model, steering ratio, wheelbase, trailer length), logs, and other 
communication data and the resources that you access and use on or through the App. 
  

Device Information.

 We may collect information about your mobile device and internet connection, including the device’s 

unique  device  identifier,  IP  address,  operating  system,  browser  type,  mobile  network  information,  and  the  device’s 
telephone number. 
  

Stored  Information  and  Files.

 The  App  also  may  access  metadata  and  other  information  associated  with  other  files 

stored  on  your  device.  This  may  include,  for  example,  photographs  to  be  displayed  within  the  App  and  address  book 
information. 
  

Location Information.

 This App does not collect real-time information about the location of your device. 

  
Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we 
do  our  best  to  protect  your  personal  information,  we  cannot  guarantee  the  security  of  your  personal  information 
transmitted  through  our  App.  Any  transmission  of  personal  information  is  at  your  own  risk.  We  are  not  responsible  for 
circumvention of any privacy settings or security measures we provide. 
 

10.

 

Governing Law

 

All matters relating to your access to and use of the App shall be governed by the laws of the State of New Hampshire, 
without regard to its conflict of laws provisions. 
 

11.

 

Contact Information 

To ask questions or comment about these Terms of Use, contact us via e-mail at:

 [email protected] 

 

12.

 

General/Miscellaneous

 

These  Terms  constitute  the  entire  agreement  between  you  and  Company  with  respect  to  the  subject  matter  contained 
herein and govern your use of the App, superseding any prior agreements between you and Company.  Some Services 
may be subject to additional posted conditions and your use of those Services is subject to those conditions, which are 
incorporated  into  these  Terms  by  reference.   In  the  event  of  an  inconsistency  between  these  Terms  and  any  additional 
posted  conditions,  the  provisions  of  the  additional  conditions  shall  control.   You  also  may  be  subject  to  additional  terms 
and  conditions  that  may  apply  when  you  use  affiliate  services,  third-party  content  or  third-party  software.  The  failure  of 
Company to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision.  
If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that 
the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and all other provisions of 
the  Terms  remain  in  full  force  and  effect.  You  agree  that,  regardless  of  any  statute  or  law  to  the  contrary,  any  claim or 
cause of action arising out of or related to use of the App or the Terms must be filed within one (1) year after such claim or 
cause  of  action  arose  or  be  forever  barred.   The  section  titles  in  these  Terms  are  for  convenience  only.   You  may  not 
transfer any rights or obligations you may have under this Agreement without the prior written consent of Company.  This 
Agreement, or any right or obligation hereunder, is freely transferable by Company.

 

 

February 1, 2019 

4

Summary of Contents for Trailer Backup Navigation Aid

Page 1: ... The TowGo Trailer Backup Navigation Aid USER S GUIDE ...

Page 2: ... April 1 2019 The wordmarks TowGo and Tell your trailer where to go are registered trademarks of TowGo LLC Bluetooth and Android are trademarks of their respective owners ...

Page 3: ...13 POWERING THE TRAILER HITCH SENSOR 12 14 ATTACHING THE STEERING WHEEL SENSOR 12 THE TOWGO APP 15 GETTING STARTED WITH THE TOWGO APP 13 16 GETTING AROUND THE APP 13 17 CONNECTING AND CONFIGURING YOUR SENSORS 14 18 CONNECT TO YOUR TRAILER HITCH SENSOR 14 19 CONNECT TO YOUR STEERING WHEEL SENSOR 15 20 CONFIGURE YOUR STEERING WHEEL SENSOR 16 21 CONFIGURE YOUR TRAILER HITCH SENSOR 17 OPERATION 22 INI...

Page 4: ... does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures OO Reorient or relocate the receiving antenna OO Increase the separation between the equipment and receiver OO Connect the equipment into an outlet on a circuit different from that to...

Page 5: ...violate any applicable law rule or regulation Any and all Services provided by the App are made available for informational purposes only and are not intended to be relied upon in situations where erroneous inaccurate time delayed or incomplete guidance and or data may lead to death personal injury property or environmental damage You agree that the results you receive from the App Services may va...

Page 6: ... OR INDIRECT SPECIAL INCIDENTAL OR CONSEQUENTIAL DAMAGES LOSSES OR EXPENSES ARISING IN CONNECTION WITH THIS APP OR SITE OR USE THEREOF OR INABILITY TO USE BY ANY PARTY OR IN CONNECTION WITH ANY FAILURE OF PERFORMANCE ERROR OMISSION INTERRUPTION DEFECT DELAY IN OPERATION OR TRANSMISSION COMPUTER VIRUS OR LINE OR SYSTEM FAILURE EVEN IF COMPANY OR REPRESENTATIVES THEREOF ARE ADVISED OF THE POSSIBILIT...

Page 7: ... Although we do our best to protect your personal information we cannot guarantee the security of your personal information transmitted through our App Any transmission of personal information is at your own risk We are not responsible for circumvention of any privacy settings or security measures we provide 10 Governing Law All matters relating to your access to and use of the App shall be govern...

Page 8: ...ou with years of enjoyment This guide will help you become familiar with the Steering Wheel Sensor and the Trailer Hitch Sensor that came with your product After installation please refer to the operating sections of this guide ABOUT YOUR TRAILER HITCH SENSOR 1 Main Housing 2 Swing Arm 3 LED Status Indicator rear side 4 Stretch Cord Attachment Clip 5 Flat four Cable 6 Flat four Cable Plug 5 ...

Page 9: ...6 Cosmetic Skirt BEFORE YOU GET STARTED Charge your Steering Wheel Sensor Locate the USB charging cable that came with your purchase or one of your own On the inner top side of your Steer Sensor you will see a USB charging input port Plug the mini USB end of the cord into the charging port plug the other end into a powered USB plug Note the supplied USB cord can only be used for charging Allow at ...

Page 10: ...es not have to be centered on the trailer ATTENTION4 4You4must4purchase4the4following4parts4to4install4your4Trailer4Backup4Navigation4Aid 4 2 Bolts 5 16 18 having a langth suitable for your trailer frame with nuts and lock washers 2 Clamping Knobs with 5 16 18 female insert Any other mounting hardware e g metal bars needed to secure the bolts to your trailer For mounting ideas please visit https w...

Page 11: ... sure that the installed stretch cord is level it must not pull up or down on the swing arm Failure to follow these instructions will void the warranty No returns will be accepted if these instructions are not followed MEASURE THE DISTANCE FROM THE SENSOR TO THE HITCH BALL Once you have mounted your Trailer Sensor Assembly to the trailer measure the distance y from the center of the housing to the...

Page 12: ...tion Aid 1 U bolt maximum thread size of 5 16 1 U bolt Plate typically included with U bolts 2 Lock Washers 2 Nuts Install the bracket 1 Slide the U bolt up onto the hitch receiver from below 2 Place the U bolt Plate down onto the ends of the U bolt 3 Place the TowGo Bracket down onto the ends of the U bolt Center it left to right 4 Place a Lock Washer onto both U bolt ends 5 Turn a Nut onto both ...

Page 13: ...the hitch ball as shown in the following drawing Measure using millimeters or inches if inches measure to the nearest 1 16 of an inch The accuracy of the overall system is affected by how precisely you make this measurement Note the hitch receiver on some vehicles is located below the vehicle s rear bumper In such instances the bracket can be installed on the portion of the hitch ball mount where ...

Page 14: ...the cord by adding x and y and together and dividing that result by two With the cord straight but without tension in it tie the second knot at this calculated distance from the first knot 5 Slide the Cord Pin back down the cord until it stops at the second knot 6 Clip the Cord Pin onto the Hitch Receiver Bracket and secure using the Anchor clevis pin and the Anchor Clip cotter pin as follows Choo...

Page 15: ...tively you can splice on a flat3four connector to the wiring for your existing connector If you do not want to modify your vehicles wiring by adding a flat3four socket perhaps because it is a rented vehicle you can splice a flat3four vehicle3end connector onto your trailer Check with your auto parts dealer or trailer parts dealer for these and similar solutions Also check for other options online ...

Page 16: ...t will bring you to the main display bars on its right show the signal strength going to the hitch sensor Touching the trailer sensor icon in the middle will bring you to the trailer sensor connection screen if disconnected and to the trailer sensor setup screen if connected bars on its left show the signal strength going to the display device and bars on its right show the signal strength going t...

Page 17: ...he App will automatically attempt to reconnect to the last connected trailer if available If a trailer is not connected you will see a list of available trailers Choose your trailer and touch the Connect button If the list is long you may need to scroll to find your trailer Hint to help identify your trailer press on the brake or operate the turn signal to highlight it in the list If you do not se...

Page 18: ... You can now configure your steering wheel sensor To power off your steer sensor press and hold in its button until the light goes off Briefly press the button on the steering wheel sensor to power on The light will be red Your steer sensor will reconnect to your hitch sensor if both are powered up The light will turn green when they reconnect In the App tap the gear icon top right or the steering...

Page 19: ...w much the front tires turn when you turn your steering wheel A typical value is around 20 1 or 0 05 The steering ratio for your vehicle can be found in its owner s manual or on the manufacturer s web site If you cannot find the steering ratio from either of these or other sources it is possible to measure the steering ratio with a protractor Drive straight forward put the vehicle in park and then...

Page 20: ... second length is between your hitch sensor and your hitch ball The trailer should be coupled to your tow vehicle when doing this Measure from the center of the hitch ball to a point directly below the center of rotation of the hitch sensor Make sure this measurement is taken parallel to the ground See the video titled How to Measure the Stretch Cord showing how to take this measurement at https w...

Page 21: ... OPERATION BACKING UP WITH THE TowGo APP 18 ...

Page 22: ...e trailer being aligned with your truck System initialization lets your Steer Sensor compensate if it is not attached exactly to the top of your steering wheel Likewise you can mount your Hitch Sensor off center on the trailer tongue and the system will be able to compensate and correctly compute the angle at the hitch You must reinitialize the system if the Steer Sensor gets shifted or otherwise ...

Page 23: ...the smaller the arrow the more gradual the change and the larger the arrow the more immediate the change RED DOT when the trailer s path is not changing instead of the Red Path Correction Arrow you will see a Red Dot WHITE ALIGNMENT LINE indicates the direction in which the truck and trailer will be traveling when they become aligned this white curved alignment line is hidden by default touch the ...

Page 24: ...s just to get the trailer turned as close as you can in the direction of the curve Step 2 Backup through the curve Steer your truck to turn at the same rate as your trailer by turning your steering wheel so the red and blue lines are on top of each other Notice that the Red Path Correction Arrow turns into a Red Dot The arc of your truck trailer will now pretty much stay the same as you backup If ...

Page 25: ... about your path requires otherwise The TowGo App lets you know how quickly the path will be corrected the smaller the Red Arrow and the closer together the red and blue curved lines the more gradual the correction Slowly back up As the trailer returns to your intended path stop your truck once again Now that your trailer angle is better matched to the curve of your path turn your steering wheel s...

Page 26: ...ed lines close together as your truck and trailer get lined up your trailer will turn by the difference between the White Line and the Light Blue Trailer Line If the White Line is very close to the Light Blue Trailer Line corresponding to a more immediate path change where the red and blue curved lines are far apart your trailer will not turn much as your truck and trailer become aligned Be aware ...

Page 27: ...new to the system at the flash beep come to an immediate dead stop adjust your steering then go as follows Keeping your hand gripped in the same place on the steering wheel very slowly start backing up The moment you hear the beep and or notice the flash instantly reverse the wheel so that your hand is at it s mirrored position your hand must travel through the 12 o clock position not through 6 o ...

Page 28: ...e7Trailer7Sensor7Assembly7from7your7trailer7when7not7backing We do not want your sensor to be stolen when parked We also do not want your sensor damaged or destroyed while driving To reduce the chance of accidental damage before7you7uncouple7your7trailer7from7your7 vehicle first unclip7 the7 Stretch7 Cord7 and7 then7 remove7 the7 Trailer7 Sensor7 Assembly7 from7 your7 trailer 7 Remember7 to7 uncli...

Page 29: ...e hitch sensors list Continue with step 3 If the LED is blinking green and then red ie LED cycles offLgreenLred the hitch sensor is connected to a steer sensor only and should be visible in the available hitch sensors list Continue with step 3 If the LED is solid green with no blinking the hitch sensor is connected via Bluetooth to both a display device and to a steer sensor If the LED is blinking...

Page 30: ... can buy a USB port that plugs into your cigarette lighter at most auto parts stores If the LED is green the steer sensor is already connected via Bluetooth to a hitch sensor Check for any near by hitch sensor that may have connected to your steer sensor If the LED is red the steer sensor is awaiting a connection and should be visible in the available steer sensors list 3 Cycle the power on the St...

Page 31: ...g fee or ii any reduction in the value of the Backup Aid as determined in our sole discretion caused by your handling of the Backup Aid in a way which goes beyond what is necessary to establish their nature characteristics and functioning e g beyond what would normally be permitted in a brick and mortar store Any assessments will be deducted from the refunded amount We will process the refund due ...

Page 32: ... Copyright 2019 TowGo LLC ...

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