203
If Something Goes Wrong
Resolving a hardware conflict
Run the printer’s self-test to check for any problem with the
printer itself.
Make sure you installed the proper printer drivers, as shown
in
“Setting up your printer” on page 131
You may have connected the printer while the computer is on.
Disable Stand By mode, turn off the computer, and turn off
the printer. Turn the printer back on, make sure it is on line,
then turn the computer back on.
Try printing another file. For example, you could create and
attempt to print a short test file using Notepad. If a Notepad
file prints correctly, the problem may be in your original file.
If you cannot resolve the problem, contact the printer’s
manufacturer.
The printer will not print what you see on the screen.
Many programs display information on the screen differently
from the way they print it. See if your program has a print
preview mode. This mode lets you see your work exactly as it
will print. Contact the software manufacturer for more
information.
Modem problems
This section lists common modem problems:
The modem will not receive or transmit properly.
Make sure the cable from the modem to the telephone line is
firmly connected to the computer’s modem port and the
telephone line jack.
Check the port settings to make sure the hardware and
software are referring to the same COM port.
Check the communications parameters (baud rate, parity, data
length and stop bits) specified in the communications
program. It should be set up to transmit at 300, 1200, 2400,
4800, 9600, 14400, 28800, 33600 bps (bits per second) or
