Toshiba Stratagy Flash, Installation And Maintenance Manual

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Customization Examples
Users Menu Examples
Stratagy I&M 06/02
8-7
Customization
Ex
amples
Greeting 1: “To reach the person you are calling, enter his extension. For information...”
4. For User ID 980, define the user’s record to contain:
5. For Greeting User ID 981, access the User ID mailbox via telephone. Record:
Greeting 1: [In French] “To reach the person you are calling, enter his extension. For
information...”
6. For User ID 992, Define the user’s record to contain:
How It Works
The customization controls Stratagy’s standard processing by keeping the caller connected to the
correct language Instruction User ID. This works because whenever a new call is answered,
Stratagy initializes the
%S tokens to ”” (empty string). Therefore, if the caller never presses 1 for
French, the %S1 is never set to the value ”FRENCH” and control continues automatically from
User ID 991 to User ID 992.
Figure 8-1 shows how switching and maintaining languages works for this example. When Stratagy
answers the call, Company Greeting User ID 990 plays and offers the caller the choice of selecting
French.
Extension @L(FRENCH)=(%S1,”FRENCH”)G(981)
@ Suppresses normal process.
L(FRENCH) Switches the system prompts to the file FRENCH.IDX in the C:\STRATAGY
directory.
=(%S1,”FRENCH”) Assigns %S1 the value of “FRENCH”.
G(981) Goes to User ID 981.
Extension @I(%S1,=,”FRENCH”,981)G(991)
@ Suppresses normal process.
I(%S1,=,”FRENCH”,981) If %S1 equals “FRENCH”, go to User ID 981.
G(991) Goes to User ID 991.