52
Others
Before Calling Service Personnel
Check the following guide for the possible cause of a problem before contacting service.
Symptoms and correction
Symptom
No power.
The player turned off by itself.
No picture.
No sound.
The playback picture has
occasional distortion.
Brightness is unstable or
noises are present in the
playback pictures.
The player does not start
playback.
Playback does not follow the
course of the disc’s program.
Buttons do not work.
The remote control does not
work properly.
Cause
• The AC adapter or power plug is
disconnected.
• Dead batteries.
• The automatic power off function turned
the unit off.
• The TV is not set to receive DVD signal
output.
• The audio/video cable is not connected
securely.
• The equipment connected with the audio/
video cable is not set to receive DVD
signal output.
• The audio/video cable is not connected
securely.
• The audio receiver or TV is turned off.
• The setting of output sound format is
incorrect.
• The disc is dirty.
• It is in fast forward or fast reverse
playback.
• The main unit was moved or given a
shock.
• The disc is not set firmly.
• The effect of copy protection.
• No disc is inserted.
• An unplayable disc is inserted.
• The disc is inserted upside down.
• The disc is not inserted securely.
• The disc is dirty.
• The parental lock function is set.
• It is in the mode of repeat playback,
memory playback, etc.
• Power supply fluctuations or other
abnormalities such as static electricity may
interrupt correct operations.
• The buttons are locked.
• The remote control is not pointed at the
remote sensor of the player.
• The remote control is too far from the
player.
• The batteries in the remote control are
exhausted.
Correction
• Connect the AC adapter or power plug
securely.
• Re-charge the battery.
• Press the (PLAY) button.
• Select the appropriate video input mode
on the TV so the picture from the player
appears on the TV screen.
• Connect the audio/video cable securely
into the appropriate jacks.
• Select the correct input mode of the
audio receiver so you can listen to the
sound from the player.
• Connect the audio/video cable securely
into the appropriate jacks.
• Turn on the equipment connected with
the audio/video cable.
• Select the proper audio setting.
• Eject the disc and clean it.
• Sometimes a small amount of picture
distortion may appear. This is not a
malfunction.
• Vibrating or shaking the unit during
playback may produce distortion. This is
not a malfunction. If not restored to usual
status, stop the playback and start again.
• Remove the disc and set it again.
• Connect the player directly to the TV.
Avoid connecting the player to a VCR or
TV/VCR combination.
• Insert a disc.
• Insert a playable disc. (Check the disc
type and color system.)
• Insert the disc with the playback side
down.
• Insert the disc securely in the disc holder.
• Clean the disc.
• Cancel the parental lock function or
change the parental lock level.
• These operations may prevent a proper
progression of the contents.
• Turn the power on or off with the
POWER button. Or disconnect the power
plug and insert it into the wall outlet
again.
• Release the buttons.
• Point the remote control at the remote
sensor of the player.
• Operate the remote control within about
7 m.
• Replace the batteries with new ones.
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