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PORTEGE M780 Maintenance Manual (960-809)

[CONFIDENTIAL]

vii

Chapter 2

Troubleshooting Procedures

2.1 Troubleshooting ......................................................................................................... 2-6

2.2 Troubleshooting

Flowchart........................................................................................ 2-8

2.3

Power Supply Troubleshooting................................................................................ 2-13

2.4

System Board Troubleshooting................................................................................ 2-23

2.5

USB FDD Troubleshooting ..................................................................................... 2-31

2.6

2.5” HDD Troubleshooting...................................................................................... 2-35

2.7 Keyboard

Troubleshooting ...................................................................................... 2-40

2.8

Touch pad Troubleshooting ..................................................................................... 2-41

2.9 Display

Troubleshooting.......................................................................................... 2-43

2.10

Optical Disk Drive Troubleshooting........................................................................ 2-45

2.11 Modem

Troubleshooting.......................................................................................... 2-47

2.12 LAN

Troubleshooting .............................................................................................. 2-49

2.13

Wireless LAN Troubleshooting ............................................................................... 2-50

2.14 Bluetooth

Troubleshooting ...................................................................................... 2-53

2.15

Web camera Troubleshooting .................................................................................. 2-55

2.16

Tablet Pen Troubleshooting..................................................................................... 2-57

2.17

Touch screen Troubleshooting................................................................................. 2-59

2.18 Sound

Troubleshooting............................................................................................ 2-61

2.19

Bridge media Slot Troubleshooting ......................................................................... 2-63

2.20

PCI ExpressCard Slot Troubleshooting ................................................................... 2-64

2.21

Fingerprint sensor Troubleshooting......................................................................... 2-65

2.22

3G Troubleshooting: Not Used................................................................................ 2-69

Summary of Contents for Portege M780

Page 1: ... CONFIDENTIAL Toshiba Personal Computer PORTEGE M780 Maintenance Manual First edition January 2010 TOSHIBA CORPORATION File Number 960 809 ...

Page 2: ... manuals are subject to change without notice Therefore Toshiba assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between any succeeding product and this manual Trademarks IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation Intel Intel SpeedStep Intel Core Celeron and Centrino are trademarks or...

Page 3: ...e of a hazard that could result in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed NOTE Note contains general information that relates to your safe maintenance service Improper repair of the computer may result in safety hazards Toshiba requires service technic...

Page 4: ...ose and resolve FRU problems Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs Appendices The appendices describe the following Handling the LCD module Board layout Pin assignments Keyboard scan character codes Key layout Wiring diagrams BIOS rewrite proce...

Page 5: ...pears on the keyboard is printed in boldface type Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separated by a plus sign For example Ctrl Pause Break means you must hold down Ctrl and at the same time press Pause Break If three keys are used hold down the first two and at the same time press the third User input ...

Page 6: ...ardware Overview 1 1 Features 5 1 2 System Unit Block Diagram 13 1 3 3 5 inch Floppy Disk Drive USB External 18 1 4 2 5 inch Hard Disk Drive 19 1 5 Optical Drive ODD 22 1 6 Keyboard 25 1 7 TFT Color Display 26 1 8 Power Supply 27 1 9 Batteries 30 1 9 3 RTC battery 32 1 10 AC Adapter 33 ...

Page 7: ...leshooting 2 41 2 9 Display Troubleshooting 2 43 2 10 Optical Disk Drive Troubleshooting 2 45 2 11 Modem Troubleshooting 2 47 2 12 LAN Troubleshooting 2 49 2 13 Wireless LAN Troubleshooting 2 50 2 14 Bluetooth Troubleshooting 2 53 2 15 Web camera Troubleshooting 2 55 2 16 Tablet Pen Troubleshooting 2 57 2 17 Touch screen Troubleshooting 2 59 2 18 Sound Troubleshooting 2 61 2 19 Bridge media Slot T...

Page 8: ...t 3 32 3 14 Real Timer Test 3 35 3 15 NDP Test 3 37 3 16 Expansion Test 3 38 3 17 CD ROM DVD ROM Test 3 40 3 18 Error Code and Error Status Names 3 41 3 19 Hard Disk Test Detail Status 3 44 3 20 ONLY ONE TES 3 46 3 21 Head Cleaning 3 60 3 22 Log Utilities 3 61 3 23 Running Test 3 63 3 24 Floppy Disk Drive Utilities 3 64 3 25 System Configuration 3 69 3 26 Wireless LAN Test Program Atheros 3 71 3 2...

Page 9: ...module 4 20 4 8 Memory module slot B 4 23 4 9 Fan hood 4 26 4 10 Keyboard 4 28 4 11 Memory module slot A 4 32 4 12 Wireless LAN card Robson card 4 35 4 13 3G card 3G model only 4 39 4 14 Base assembly and cover assembly 4 41 4 15 Slim select bay latch 4 45 4 16 Battery lock assembly 4 47 4 17 RTC battery 4 48 4 18 Bluetooth module 4 50 4 19 Front panel 4 52 4 20 Fan Heat sink CPU 4 53 4 21 System ...

Page 10: ...4 33 Web camera board 4 103 4 34 Wireless antenna Internal microphone Web camera cable 4 104 Appendices Appendix A Handling the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignments C 1 Appendix D Keyboard Scan Character Codes D 1 Appendix E Key Layout E 1 Appendix F Wiring Diagrams F 1 Appendix G BIOS rewrite Procedures G 1 Appendix H EC KBC rewrite Procedures H 1 Appendix I Relia...

Page 11: ...1 Hardware Overview PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 1 1 Chapter 1 Hardware Overview ...

Page 12: ...1 Hardware Overview 1 2 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 13: ...m Unit Block Diagram 13 1 3 3 5 inch Floppy Disk Drive USB External 18 1 4 2 5 inch Hard Disk Drive 19 1 5 Optical Drive ODD 22 1 5 1 DVD Super Multi Drive 22 1 6 Keyboard 24 1 7 TFT Color Display 25 1 7 1 LCD Module 25 1 8 Power Supply 26 1 9 Batteries 29 1 9 1 Main Battery 29 1 9 2 Battery Charging Control 30 1 9 3 RTC battery 31 1 10 AC Adapter 32 ...

Page 14: ...e 1 7 Keyboard 24 Figure 1 8 LCD module 25 Tables Table 1 1 3 5 inch FDD specifications 18 Table 1 2 2 5 inch HDD specifications 19 Table 1 3 2 5 inch HDD specifications 21 Table 1 4 DVD Super Multi drive specifications 23 Table 1 5 LCD module specifications 25 Table 1 6 Power supply output rating 27 Table 1 7 Battery specifications 29 Table 1 8 Time required for charges 30 Table 1 9 Data preserva...

Page 15: ...es There some models and options Refer to the Parts List for the configuration of each model and options Microprocessor The Toshiba PORTEGE M780 Series Personal Computer is equipped with an Intel Processor The PC comes in with one of the following speeds Intel Arrandale Processor Core Frequency GHz System Bus Frequency MHz L2 Cache Size Mbytes 2 66GHz Core i7 620M 1066 4 2 53GHz Core i5 540M 1066 ...

Page 16: ...s controller in Intel Processor Core i is used HDD The computer has a 2 5 inch SATA HDD The following capacities are available 160 250 320 GB USB FDD A 3 5 inch USB FDD accommodates 2HD 1 44MB or 2DD 720KB disks Optical Drive A DVD ROM drive or DVD Super Multi drive double layer can be installed Display LCD Built in 12 1inch 16M colors WXGA 1280 800dots thin type low temperature poly silicon TFT c...

Page 17: ...rosoft Windows Vista It supports software that uses a 101 or 102 key enhanced keyboard Touch pad A Touch Pad and control buttons in the palm rest enable control of the on screen pointer and scrolling of windows Batteries The computer has two batteries a rechargeable Lithium Ion main battery pack and RTC battery that backs up the Real Time Clock and CMOS memory Universal Serial Bus USB2 0 TwoUniver...

Page 18: ... card miniSD microSD Card Memory Stick PRO PRO Duo xD Picture Card and MultiMediaCard ExpressCard slot This slot allows you to install a single ExpressCard device Fingerprint sensor Some models The computer is equipped with a fingerprint sensor and fingerprint authentication utility They enable only person who has registered his her fingerprint to use the computer Docking interface port The dockin...

Page 19: ...90 is available in other regions Internal LAN The computer has built in support for Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX and Gigabit Ethernet LAN 1000 megabits per second 1000BASE T Wireless LAN Some computers in this series are equipped with a Wireless LAN module that is compatible with other LAN systems based on Direct Sequence Spread ...

Page 20: ...witch Button The following switches and buttons are equipped Power on switch Cross Function button ESC Rotation button Windows Security tablet button Wireless Assist button Wireless Presentation button 3G Some models The computer is equipped with PCI Express Mini Card type 3G card ...

Page 21: ...1 Hardware Overview The front of the computer is shown in figure 1 1 Figure 1 1 Front of the computer PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 1 11 ...

Page 22: ...1 Hardware Overview The system unit configuration is shown in figure 1 2 Figure 1 2 System unit configuration 1 12 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 23: ...1 Hardware Overview 1 2 System Unit Block Diagram Figure 1 3 is a block diagram of the system unit Figure 1 3 System unit block diagram PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 1 13 ...

Page 24: ...s equipped with an Intel Processor The PC comes in with one of the following speeds Intel Arrandale Processor Core Frequency GHz System Bus Frequency MHz L2 Cache Size Mbytes 2 66GHz Core i7 620M 1066 4 2 53GHz Core i5 540M 1066 3 2 4GHz Core i5 520M 1066 3 Intel Arrandale Seam Processor Core Frequency GHz System Bus Frequency MHz L2 Cache Size Mbytes 2 26GHz Core i5 430M 1066 3 2 13GH Core i3 330...

Page 25: ... The Toshiba PORTEGE M780 Series Personal Computer is Equipped with Intel Ibex peak QM57 VGA Controller The internal graphics controller in Intel Processor Core i is used LAN Controller Ethernet LAN 10 megabits per second 10BASE T Fast Ethernet LAN 100 megabits per second 100BASE TX or Gigabit Ethernet LAN 1000 megabits per second 1000BASE T is used Gigabit Ethernet is supported PCI Express connec...

Page 26: ... Stereo headphone jack External microphone jack Built in microphone Modem Controller One MDC is used One RJ11 port V 92 V 90 56K Modem FAX Agree made Controller Ring Wakeup support Wireless LAN One PCI Express Mini Card slot1 Intel 802 11 a b g n 13ch Puma Peak 2x2 MOW HMC Atheros 802 11 b g n 13ch HB95 MOW HMC Supports Wireless Communication SW Bluetooth V2 1 module Antenna built in ...

Page 27: ...al 960 809 CONFIDENTIAL 1 17 Sensor Thermal Sensor One ADM1032ARMZ chip is used LCD Sensor Acceleration Sensor Thermistor Crestline GM memory ODD HDD 3G not used Fingerprints sensor Authen Tec maid 3G Not Used 3G card in the PCI Express Mini card slot ...

Page 28: ...re 1 4 The specifications for the FDD are listed in Table 1 1 Figure 1 4 3 5 inch FDD USB External Table 1 1 3 5 inch FDD specifications TEAC FD 05PUB 337 G8AC0000B320 Items 720KB mode 1 44MB mode FDD part 250K bits second 500K bits second Data transfer rate USB Full speed mode 12M bits second Disk rotation speed 300rpm Track density 5 3 track mm 135TPI 1 18 CONFIDENTIAL PORTEGE M780 Maintenance M...

Page 29: ...n Table 1 2 Figure 1 5 2 5 inch HDD Table 1 2 2 5 inch HDD specifications Specifications Items FUJITSU G8BC00065160 FUJITSU G8BC00065250 Outline Width mm 100 0 Dimensio ns Height mm 9 5 Depth mm 70 Weight g 96 max 101 max Storage size formatted 160GB 250GB Speed RPM 5 400 Data transfer speed Mb s To Form Media To Form Host 116 2 MB s Max 150 MB s Genli Data buffer size MB s 8 Positioning Time read...

Page 30: ...8BC0006U320 Outline Width mm 100 2 0 25 Dimensio ns Height mm 9 5 0 2 Depth mm 69 85 0 25 Weight g 95 max 115 max Storage size formatted 250GB 320GB Speed RPM 7 200 Data transfer rate Disk buffer to from media Mbps 1245 Buffer host data transfer Ggit sec 3 0 1 5 max Data buffer size 16384KB Positioning Time read and seek time Read 12ms Motor startup time s 4 0 ...

Page 31: ...ations Items TSDC G8BC0006T321 Outline Width mm 100 0 Dimensio ns Height mm 9 5 Depth mm 69 85 Weight g 97 typ Storage size formatted 320GB Speed RPM 5 400 Internal transfer speed Mb s 464 1148 typ Host transfer rate Gbit sec 3 Data buffer size Kbyte 8192 Positioning Time read and seek time Read 12ms Motor startup time s 3 5 ...

Page 32: ...r Multi drive accommodates either 12 cm 4 72 inch or 8 cm 3 15 inch CD ROM DVD ROM CD R CD RW DVD R DVD R DVD RW DVD RW DVD RAM DVD R DL and DVD R DL The specifications are listed in Table 1 4 Figure 1 6 DVD Super Multi drive 1 22 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 33: ...r speed Write CD R CD RW High Spee speed d CD RW Ultra Speed CD RW DVD R DVD RW DVD R DL DVD R DVD R DL DVD RW DVD RW DL DVD RAM Catalog spec 24 speed 4 speed 10 speed 16 speed 8 speed 6 speed 4 speed 8 speed 6 speed 8 speed 4 speed 5 speed 4 7GB SATA Interface 150 Mbyte s Data Buffer Capacity 2MB Access time Random ms CD ROM DVD ROM 150msec typ 180msec typ Supported Disks CD CD CD ROM 12cm 8cm CD...

Page 34: ...control key and in conformity with JIS The keyboard is connected to membrane connector on the system board and controlled by the keyboard controller Figure 1 7 is a view of the keyboard See Appendix E about a layout of the keyboard Figure 1 7 Keyboard 1 24 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 35: ...x 800 resolution The VGA in North Bridge can control internal and external WXGA support displays simultaneously Figure 1 8 shows a view of the LCD module and Table 1 5 lists the specifications Figure 1 8 LCD module Table 1 5 LCD module specifications Specifications Item 12 1 inch WXGA TFT TMD G33C0005W110 Number of Dots 1 280 W x 800 H Dot spacing mm 0 204 H x 0 204 V Display range mm 261 12 H x 1...

Page 36: ...onnected to the computer 2 Detects DC output and circuit malfunctions 3 Controls the battery icon and DC IN icon 4 Turns the battery charging system on and off and detects a fully charged battery 5 Turns the power supply on and off 6 Provides more accurate detection of a low battery 7 Calculates the remaining battery capacity 8 Controls the transmission of the status signal of the main battery The...

Page 37: ...or ITP Conn PCH IGD PGV CPU LEDBL PYV LCD 5 P5V Touch Pad LED SATA KB CRT Camera GPIO Expander PCH FAN 3 3 P3V Clock generator DDR3 SDRAM PCH Card Cont Express Card TPM EEPROM Bluetooth CRT Digitizer Super I O LCD ITP Conn Volume DVI Dock 1 1 IGD PGV CPU 1 8 1R8 P1V CPU PCH eSATA 1 5 1R5 P1V Clock generator PCH PCI E Mini Card Express Card 1 05 1R05 P1V PCH 0 75 0R75 P0V DDR3 SDRAM CPU B 1 5 1R5 B...

Page 38: ... USB 3 3 E3V LED MDC F T PJ LCD Finger Sensor GPIO Expander CPU Thermal Sensor LAN PHY PCH PCH E Mini card ITP Conn USB CHARGER TPM EC KBC Dock 3 3 M E3V PCH SPI 1 05 1R05 E1V PCH ITP Conn 1 05 1R05M E1V PCH 2 5 2RE E2V LCD M 5 M5V MCV Thermal Senser LED EC KBC Dock S 3 3 S3V EC KBC GPIO Expander Acceleration sensor AMP TPM R 2 0 3 6 R3V RTC ...

Page 39: ...put voltage Capacity Main battery G71C0007M510 G71C0007ME10 G71C0007MD10 WW G71C0007MC10 JP Lithium Ion 10 8 V 51Wh 6 cell Slice Expansion Battery G71C0006K110 71C0006K710 G71C0006K810 G71C0006K910 Lithium Ion 10 8 V 44Wh 6 cell RTC battery GDM710000041 NiMH 2 4 V 16 mAh 1 9 1 Main Battery The removable main battery pack is the computer s main power source when the AC adaptor is not attached The m...

Page 40: ...hen the system is powered on Table 1 8 lists the charging time required for charges Table 1 8 Time required for charges Battery type Power on hours Power off hours Battery 51Wh 6 cell about 3 0 to 12 0 About 3 0 Slice Expansion Battery 44Wh 6 cell About 3 0 to 9 5 About 2 5 NOTE The time required when the system is powered on is affected by the amount of power the system is consuming Use of the fl...

Page 41: ...6 cell Boot Mode About 40 days Battery 51Wh 6 cell Sleep Mode About 3 days 44Wh 6 cell Boot Mode About 35 days 44Wh 6 cell 1 9 3 RTC battery The RTC battery provides power to keep the current date time and other setup information in memory while the computer is turned off Table 1 10 lists the charging time and data preservation period of the RTC battery Table 1 10 RTC battery charging data preserv...

Page 42: ...d to charge the battery Table 1 11 lists the AC adapter specifications Table 1 11 AC adapter specifications Parameter Specification G71C000A5210 2 pin G71C000A6210 3 pin Power 75W Peak 90W Input voltage 100V 240V Input frequency 50Hz to 60Hz Input current 1 3 A MAX 100V 240V B Output voltage 15V Output current 5A Peak 6A ...

Page 43: ...Troubleshooting Procedures PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 2 1 Chapter 2 Troubleshooting Procedures ...

Page 44: ...Troubleshooting Procedures 2 2 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 2 ...

Page 45: ...placement Check 2 30 2 5 USB FDD Troubleshooting 2 31 2 5 1 Procedure 1 FDD Head Cleaning Check 2 31 2 5 2 Procedure 2 Diagnostic Test Program Execution Check 2 32 2 5 3 Procedure 3 Connector Check and Replacement Check 2 33 2 6 2 5 HDD Troubleshooting 2 35 2 6 1 Procedure 1 Partition Check 2 35 2 6 2 Procedure 2 Message Check 2 36 2 6 3 Procedure 3 Format Check 2 37 2 6 4 Procedure 4 Diagnostic T...

Page 46: ...ement Check 2 49 2 13 Wireless LAN Troubleshooting 2 50 2 13 1 Procedure 1 Transmitting Receiving Check 2 50 2 13 2 Procedure 2 Antennas Connection Check 2 51 2 13 3 Procedure 3 Replacement Check 2 52 2 14 Bluetooth Troubleshooting 2 53 2 15 Web camera Troubleshooting 2 55 2 16 Tablet Pen Troubleshooting 2 57 2 17 Touch screen Troubleshooting 2 59 2 18 Sound Troubleshooting 2 61 2 19 Bridge media ...

Page 47: ...igures Figure 2 1 Troubleshooting flowchart 1 2 2 9 Tables Table 2 1 Battery icon 2 13 Table 2 2 DC IN icon 2 14 Table 2 3 Error code 2 16 Table 2 4 Debug port error status 1 2 pending 2 27 Table 2 5 FDD error code and status 2 32 Table 2 6 2 5 Hard disk drive error code and status 2 38 ...

Page 48: ...lacing the system board it is necessary to execute the subtest 03 DMI Information save of the 3 4 Setting of the hardware configuration in Chapter 3 After replacing the system board it is necessary to execute the subtest 04 DMI Information recovery and subtest 08 System configuration display of the 3 4 Setting of the hardware configuration in Chapter 3 Also update with the latest EC KBC as describ...

Page 49: ... the figure of board and module connection in and after 2 3 Power Supply Troubleshooting 1 Cable connection is described in the figure as line 2 Pin connection is described in the figure as arrow e g Connection of modem PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 2 7 ...

Page 50: ...hich troubleshooting procedures to execute Before going through the flowchart steps verify the following Ask him or her to enter the password if a password is registered Verify with the customer that Toshiba Windows is installed on the hard disk Non Windows operating systems can cause the computer to malfunction Make sure all optional equipment is removed from the computer ...

Page 51: ...Troubleshooting Procedures Figure 2 1 Troubleshooting flowchart 1 2 PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 2 9 ...

Page 52: ...Troubleshooting Procedures Figure 2 1 Troubleshooting flowchart 2 2 2 10 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 53: ...ooting Procedures in Section 2 7 5 If an error is found on the touch pad test ONLY ONE TEST perform the touch pad Troubleshooting Procedures in Section 2 8 6 If an error is detected on the display test perform the Display Troubleshooting Procedures in Section 2 9 7 If an error is detected on the CD ROM DVD ROM test perform the Optical Disk Drive Troubleshooting Procedures in Section 2 10 8 If an e...

Page 54: ...ction 2 18 16 If an error is detected on the sound test perform the Bridge Media Troubleshooting Procedures in Section 2 19 17 If a malfunction is detected on the PCI ExpressCard perform the PCI ExpressCard Troubleshooting Procedures in Section 2 20 18 If a malfunction is detected on the fingerprint sensor perform the Fingerprint Sensor Troubleshooting Procedures in Section 2 21 ...

Page 55: ...Check The following icons indicate the power supply status Battery icon DC IN icon The power supply controller displays the power supply status with the Battery icon and the DC IN icon as listed in the tables below Table 2 1 Battery icon Battery icon Power supply status Lights orange Battery is charged and the external DC is input It has no relation with ON OFF of the system power Lights blue Batt...

Page 56: ...on the DC IN icon blinks orange It shows an error code When the icon is blinking perform the following procedure 1 Remove the battery pack and the AC adapter 2 Re attach the battery pack and the AC adapter If the icon is still blinking after the operation above check the followings Check 1 If the DC IN icon blinks orange go to Procedure 2 Check 2 If the DC IN icon does not light go to Procedure 3 ...

Page 57: ...k pattern indicates an error as shown below Start Off for 2 seconds Error code 8 bit 1 On for one second 0 On for half second Interval between data bits Off for half second The error code begins with the least significant digit Example Error code 11h Error codes are given in hexadecimal format Start PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 2 15 ...

Page 58: ... 2nd battery 4 h S3V output 5 h E5V output 6 h E3V output 7 h IGD PGV output 8 h PPV output 9 h PPV output A h B h I1R5 B1V output C h 1R05M E1 output D h PTV output E h F h DC power supply AC adapter Error code Meaning 10h AC Adapter output voltage is over 16 5V 11h Common Dock output voltage is over 16 5V 12h Current from the DC power supply is over 4 95A 13h Current from the DC power supply is ...

Page 59: ... discharge current is over 0 5A 33h Second battery charge current is over 2 7A 34h The compensation value of 0A is not within the limits from design data 400mA 35h Second battery charge current is over 0 3A S3V output Error code Meaning 40h S3V voltage is over 3 47V 45h S3Vvoltage is under 3 14V 46h S3V voltage is under 3 14V or less when the computer is booting up E5V output Error code Meaning 50...

Page 60: ...or code Meaning 70h IGD PGV voltage is over 1 80V 71h IGD PGV voltage is under 0V when the computer is powered on 72h IGD PGV voltage is under 0V when the computer is booting up PTV output Error code Meaning 80h PTV voltage is over 1 26V 81h PTV voltage is under 0 89V when the computer is powered on 82h PTV voltage is under 0 89V when the computer is booting up PPV output Error code Meaning 90h PP...

Page 61: ... is booting up B3h 1R5 B1V power supply showed the normal range at the time of BV power supply stop Although the power supply should be Off ed power supply voltage was detected However it restricts to the time when the OUTV7 power supply BV power supply was specified 1R05M E1V output Error code Meaning C0h 1R05M E1V voltage is over 1 26V C1h 1R05M E1V voltage is under 0 00V when the computer is po...

Page 62: ...up Miscellaneous Error code Meaning F0h The sub clock does not oscillate Check 2 In the case of error code 10h or 12h Make sure the AC adapter and AC power cord are firmly plugged into the DC IN 15 V socket and wall outlet If the cables are connected firmly go to the following step Connect a new AC adapter and AC power cord If the problem still occurs go to Procedure 5 Check 3 In the case of error...

Page 63: ...IN jack and wall outlet If these cables are connected firmly go to Check 2 Check 2 Replace the AC adapter and the AC power cord with new ones If the DC IN icon does not light go to Procedure 5 If the battery icon does not light go to Check 3 Check 3 Make sure the battery pack is installed in the computer correctly If the battery is properly installed and the battery icon still does not light go to...

Page 64: ...e right temperature If the battery pack is still not charged go to Check 5 Check 5 Replace the battery pack with a new one If the battery pack is still not charged go to Procedure 5 2 3 5 Procedure 5 Replacement Check The power is supplied to the system board by the AC adapter If either the AC adapter or the system board was damaged perform the following Checks To disassemble the computer follow t...

Page 65: ...describes how to determine if the system board is malfunctioning or not Start with Procedure 1 and continue with the other procedures as instructed The procedures described in this section are Procedure 1 Message Check Procedure 2 Debugging Port Check Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check ...

Page 66: ...If you press the F1 key as the message instructs the SETUP screen appears to set the system configuration If error message b appears often when the power is turned on replace the RTC battery If any other error message is displayed perform Check 2 a Bad HDD type Check system Then press F1 key b Bad RTC battery Check system Then press F1 key c Bad configuration Check system Then press F1 key d Bad m...

Page 67: ...ge 19 20 or 21 is displayed go to the HDD Troubleshooting Procedures If error message 22 is displayed go to the USB FDD Troubleshooting Procedures 1 PIT ERROR 2 MEMORY REFRESH ERROR 3 TIMER CH 2 OUT ERROR 4 CMOS CHECKSUM ERROR 5 CMOS BAD BATTERY ERROR 6 FIRST 64KB MEMORY ERROR 7 FIRST 64KB MEMORY PARITY ERROR 8 VRAM ERROR 9 SYSTEM MEMORY ERROR 10 SYSTEM MEMORY PARITY ERROR 11 EXTENDED MEMORY ERROR...

Page 68: ...3270 open 2 Connect the RS 232C Cross cable to the PC that displays the test results 4 Boot the computer in MS DOS mode 5 Execute GETDPORT COM in the text menu in CPU REAL mode Insert the FD for starting D port into FDD and input FD starting drive dport The D port status is displayed in the following form 6 When the D port status is FFFFh normal status go to Procedure 4 7 When the D port status fa...

Page 69: ...600 PCH IC1000 CLKGEN F003 PCH initialization end BIOSROM IC3000 IC3002 BIOS ROM F004 Memory initialization start PCH IC1600 PCH F005 Memory initialization end PCH IC3000 IC3002 BIOS ROM F006 Loader start to a system part BIOSROM IC3000 IC3002 BIOS ROM F007 Deployment start to a system part BIOSROM IC3000 IC3002 BIOS ROM F008 Updating judging of BIOS and EC BIOSROM IC3000 IC3002 BIOS ROM F009 Upda...

Page 70: ...tart RAM CN1400 CN1410 RAM Conn F109 Device Lock device processing start RAM CN1400 CN1410 RAM Conn F10A End of Device Lock main processing RAM CN1400 CN1410 RAM Conn F10B Thermal control initialization RAM CN1400 CN1410 RAM Conn F10C Digital thermal sensor initialization CPU IS1050 CPU Socket F10D End for IRT of a module load RAM CN1400 CN1410 RAM Conn F10E Memory test start RAM CN1400 CN1410 RAM...

Page 71: ...3200 EC KBC F805 Shutdown processing RAM CN1400 CN1410 RAM Conn F8FF Completion of Shutdown processing RAM CN1400 CN1410 RAM Conn F180 S3 return service start BIOSROM RAM IC3000 IC3002 BIOS ROM CN1400 CN1410 RAM Conn F1FF End of S3 return processing Shifts to OS RAM CN1400 CN1410 RAM Conn NOTE Status outputted by the test means the last error detected in the debug port test Check 1 If the D port i...

Page 72: ...2 Memory test 3 Keyboard test 4 Display test 5 Floppy Disk test 6 Printer test It is not supported 7 Async test 8 Hard Disk test 9 Real Timer test 10 NDP test 11 Expansion test 12 CD ROM DVD ROM test 13 Only One test 14 Wireless LAN test 15 LAN Modem Bluetooth IEEE1394 test 16 Sound test If an error is detected during these tests go to Procedure 4 2 4 4 Procedure 4 Replacement Check System board m...

Page 73: ...nector Check and Replacement Check 2 5 1 Procedure 1 FDD Head Cleaning Check FDD head cleaning is one option available in the Diagnostic Program After connecting USB FDD insert the Diagnostics Disk in the floppy disk drive Turn on the computer and run the test And then clean the FDD heads using the cleaning kit If the FDD still does not function properly after cleaning go to Procedure 2 Detailed o...

Page 74: ...f any other errors occur while executing the FDD diagnostics test go to Check 1 Table 2 5 FDD error code and status Code Status 01h Bad command 02h Address mark not found 03h Write protected 04h Record not found 06h Media replaced 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h FDD not drive 80h Time out error Not ready EEh Write buffer error FFh Data co...

Page 75: ...FDD can be connected to the following 3 ports Check 1 Make sure USB FDD is firmly connected to USB port If the connection is loose connect firmly and repeat Procedure 2 If the problem still occurs go to Check 2 NOTE When checking the connection be sure to check it with care for the followings 1 Cable can not be disconnected from the connector 2 Cable is connected straight to the connector 3 Cable ...

Page 76: ...SB port and check if it works properly If it does not work properly perform Check 3 Check 3 USB FDD may be faulty Replace it with a new one If the problem still occurs perform Check 4 Check 4 System board and USB Sound board may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures ...

Page 77: ...disk and start the computer Perform the following checks Check 1 Input C and press Enter If you cannot change to drive C go to Check 2 If you can change to drive C go to Procedure 2 Check 2 Input FDISK and press Enter Choose Display Partition Information from the FDISK menu If drive C is listed in the Display Partition Information go to Check 3 If drive C is not listed return to the FDISK menu and...

Page 78: ... seconds this message will disappear Check 2 If either of the following messages appears go to Check 3 If the following messages do not appear perform Check 4 Insert system disk in drive Press any key when ready or Non System disk or disk error Replace and press any key when ready Check 3 Using the SYS command of the DOS transfer the system to the 2 5 HDD If the system is not transferred go to Pro...

Page 79: ... the test program refer to the Chapter 3 Check 1 Format the 2 5 HDD using DOS FORMAT command Type as FORMAT C S U If the 2 5 HDD can not be formatted perform Check 2 Check 2 Using the DOS FDISK command set the 2 5 HDD partition If the partition is not set go to Check 3 If it is set format the 2 5 HDD using MS DOS FORMAT command Check 3 Using the Diagnostic Disk format the 2 5 HDD with a format opt...

Page 80: ...uses are described in Table 2 8 If an error code is not displayed but the problem still occurs go to Procedure 5 Table 2 6 2 5 Hard disk drive error code and status Code Status 05 HDD HDC NOT RESET ERROR 07 HDD DRIVE NOT INITIALIZE 09 HDD DMA BOUNDARY ERROR 0B HDD BAD TRACK ERROR BB HDD UNDEFINED ERROR 08 HDD OVERRUN ERROR DRQ ON 01 HDD BAD COMMAND ERROR 02 HDD ADDRESS MARK NOT FOUND 04 HDD RECORD...

Page 81: ...onnected to CN1900 on the system board If any of the connections are loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 Check 2 The SATA HDD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still exists perform Check 3 Check 3 System board may be faulty Replace it with ...

Page 82: ...oard is functioning properly 2 7 2 Procedure 2 Connector Check and Replacement Check The connection of cable and board may be defective Otherwise they may be faulty Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure keyboard cable is firmly connected to system board If the connection is loose reconnect firml...

Page 83: ...tructed Procedure 1 Diagnostic Test Program Execution Check Procedure 2 Connector Check and Replacement Check 2 8 1 Procedure 1 Diagnostic Test Program Execution Check Execute the Touch pad test ONLY ONE TEST in the Diagnostic Program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If an error occurs go to Procedure 2 If an error does not occur touc...

Page 84: ... firmly and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 Touch pad or the cable may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 Touch pad board or the cable may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the pr...

Page 85: ...st program is stored on the computer s Diagnostics disk This program checks the display controller on the system board Insert the Diagnostics disk in the computer s floppy disk drive turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an error is detected go to Procedure 2 Procedure 2 Connector Check and Cable Check Check 1 Make sure the LCD cable is secur...

Page 86: ...th a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If the problem still exists perform Check 2 Check 2 Replace the LCD module with a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If the problem still exists perform Check 3 Check 3 The display controller on the system board may be damaged Replace...

Page 87: ...information on how to perform the test program Prepare the tools before the test If any error is detected by the test go to Procedure 2 2 10 2 Procedure 2 Connector Check and Replacement Check The SATA ODD may be disconnected or the SATA ODD or system board may be damaged Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks Che...

Page 88: ...heck 2 The SATA ODD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 3 Check 3 System board may be faulty Replace it with new one following the instructions in Chapter 4 Replacement Procedure ...

Page 89: ...am If any error is detected perform Procedure 2 Procedure 2 Connector Check and Replacement Check MDC Modem Daughter Card is used as the modem for this computer MDC is connected to the system board If modem malfunctions the connection of cable board and module may be defective Otherwise they may be faulty Disassemble the computer following the steps described in Chapter 4 Replacement Procedure and...

Page 90: ...ace it with a new one If the problem still occurs perform Check 3 Check 3 MDC may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedure If the problem still occurs perform Check 4 Check 4 System board may be faulty Replace it with a new one following the instruction in Chapter 4 Replacement Procedure ...

Page 91: ... test program If any error is detected by the test go to Procedure 2 2 12 2 Procedure 2 Connector Check and Replacement Check LAN cable is connected to system board If LAN malfunctions the connection of the cable and board may be defective Otherwise they may be faulty Check 1 Make sure LAN cable is firmly connected to the LAN jack on the system board If the problem still occurs perform Check 2 Che...

Page 92: ...ement Check 2 13 1 Procedure 1 Transmitting Receiving Check Before starting the test make sure the wireless communication switch is set in the ON position Check 1 Execute Wireless LAN test program to check the transmitting receiving function of wireless LAN You will need a second computer that can communicate by wireless LAN Perform the test following the instructions described in Chapter 3 Tests ...

Page 93: ...roblem still occurs perform Check 2 Check 2 Make sure wireless LAN card PCI E Mini Card is firmly connected to the CN2600 on the system board If the connection is loose connect it firmly and perform Procedure 1 If the problem still occurs perform Check 3 Check 3 Make sure that wireless LAN antenna cables black and white are firmly connected to the connectors on Wireless LAN card If wireless LAN an...

Page 94: ...rform the following checks Check 1 Wireless LAN antenna may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 2 Check 2 Wireless LAN card may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check3 System board may ...

Page 95: ...e by the Bluetooth If the computer passes the test the function is correctly working If the computer does not pass the test go to check 2 Check 2 The Bluetooth module may be defective or damaged Replace it with a new one Then perform the test program again If the computer still does not pass the test go to Procedure 2 Procedure 2 Connector Check and Replacement Check The Bluetooth may be disconnec...

Page 96: ...nstructions in Chapter 4 Replacement Procedures and check the operation If the problem still exists perform Check 3 Check 3 The Bluetooth cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 4 Check 4 The system board may be damaged Replace it with a new one following the ...

Page 97: ...ll picture and writing read out of Video Procedure 2 Connector Check and Replacement Check The connection of cables web camera may be defective Otherwise they may be faulty Disassemble the computer following the steps described in Chapter 4 and perform the following checks Check 1 If any of the connections are loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 C...

Page 98: ...izer fingerprint sensor sw board cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 4 Check 4 The system board may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures ...

Page 99: ...sor is following the tablet pen when you move the pen on the display If it does not work properly go to Procedure 2 Check 2 Make sure the click function works properly when you tap touch the display with the tablet pen If it does not work properly go to Procedure 2 When both the functions work correctly the tablet pen is not defective Procedure 2 Tablet pen replacement Check Check 1 The core of th...

Page 100: ...llowing the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still exists perform Check 3 Check 3 The web camera digitizer fingerprint sensor sw board cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 4 Check 4 The system board may be damaged Replace it with ...

Page 101: ...connector Check and Replacement Check Procedure 1 Check on Windows Vista This procedure checks if the touch screen is working properly by using the function of Windows Vista Check 1 Make sure the mouse cursor is following the touch screen when you move the touch on the display If it does not work properly go to Procedure 2 Check 2 Make sure the click function works properly when you touch the disp...

Page 102: ...rform Check 3 Check 3 The web camera digitizer fingerprint sensor sw board cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 4 Check 4 The Digitizer may be damaged Replace it with a new one following the instructions in Touch screen Troubleshooting and Chapter 4 Replacement Procedures and check th...

Page 103: ...placement Check Procedure 1 Diagnostic Test Program Execution Check Execute the Sound test in Sound Test program disk Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If any error is detected by the test go to Procedure 2 Procedure 2 Connector Check The connection of sound system is shown in the following figure As the connection may be defective dis...

Page 104: ...f the problem still occurs perform Check 5 Check 2 External microphone may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still occurs perform Check 5 Check 3 Speaker may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still occurs perform Check 5 Check 4 Internal microphone may b...

Page 105: ...card is not recognized or data are not red go to Procedure 2 2 19 2 Procedure 2 Connector Check and Replacement Check The Bridge media is connected to IS2140 on the system board Bridge media supports SD memory card SDIO card Memory stick Memory stick Pro xD Picture card Multimedia card Check 1 Bridge media and system board may be disconnected Make sure the Bridge media is firmly inserted to IS2140...

Page 106: ... recognized on the Device Manager window Marvell Yukon 88E8053E PCI E Gigabit Ethernet Controller 2 2 is displayed in the PC with a built in LAN of Gigabit because the controller is the same one 2 is not displayed in the PC with a built in LAN of 10 100 Megabit 4 After confirmation take a Safety Remove procedure and pull out the Gigabit Ether ExpressCard 2 USB2 0 5in1 ExpressCard 1 Insert the USB2...

Page 107: ...led in Procedure 1 to Procedure 3 execute Procedure 4 Procedure 1 Setting Windows Log ON password Procedure 2 Registration of fingerprint Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check CAUTION Scan your finger shown below 1 Lay your finger straight to the sensor and put lightly the first joint of your finger at the centerline of the fingerprint sensor 2...

Page 108: ...d fingerprints is selected again the latest information will be enrolled and any previous information over written 4 The Fingerprint Enrollment screen will be displayed and the tutorial will begin First click Replay video and confirm the proper movement for the finger you wish to register Then confirm the message displayed on this screen and ensure that there is a check mark in the Run Interactive...

Page 109: ...ws logon window put lightly the first joint of your finger registered and slide your finger sideways When authenticated Success is displayed in the fingerprint authentication display When not authenticated well warning message appears If you fail continually ten times or more you can not use the fingerprint authentication about one minute When not authenticated type the password to logon to Window...

Page 110: ...ew one following the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still exists perform Check 3 Check 3 The web camera digitizer fingerprint sensor sw board cable may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still exists perform Check 4 Check 4 The system board may be damaged Replace...

Page 111: ...eceiving Check Make sure the wireless switch ON side of the computer is turned If it is not slide the switch toward the ON side to turn it on Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program Check 1 Execute test program for the 3G function to check the transmitting receiving function of the 3G You will need a second computer that can communicate by t...

Page 112: ...not functioning properly perform Procedure 3 Procedure 3 Replacement Check The 3G antenna 3G card and the system board are connected to the circuits Any of these components may be damaged Refer to Chapter 4 Replacement Procedures for instructions how to disassemble the computer and then perform the following checks Check 1 The 3G card may be defective or damaged Replace it with a new one following...

Page 113: ...Tests and Diagnostics PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 3 1 Chapter 3 Tests and Diagnostics ...

Page 114: ...Tests and Diagnostics 3 2 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 3 ...

Page 115: ...n test program 3 14 3 3 Setting of the hardware configuration 3 15 3 4 Heatrun Test 3 17 3 5 Subtest Names 3 18 3 6 System Test 3 20 3 7 Memory Test 3 22 3 8 Keyboard Test 3 23 3 9 Display Test 3 24 3 10 Floppy Disk Test 3 27 3 11 Printer Test 3 29 3 12 Async Test 3 31 3 13 Hard Disk Test 3 32 3 14 Real Timer Test 3 35 3 15 NDP Test 3 37 3 16 Expansion Test 3 38 3 17 CD ROM DVD ROM Test 3 40 3 18 ...

Page 116: ...2 Operations 3 70 3 26 Wireless LAN Test Program Atheros 3 71 3 27 Wireless LAN Test Program Intel made a b g n Setting up of REF PC Not Used 3 73 3 28 Wireless LAN Test Program on DUT PC Intel made 3 78 3 29 LAN Modem Bluetooth IEEE1394 Test Program 3 82 3 29 1 LAN test 3 82 3 29 2 Modem test 3 85 3 29 3 Bluetooth test 3 86 3 29 4 IEEE1394 test 3 88 3 30 Sound Test program 3 89 3 31 SETUP 3 90 3 ...

Page 117: ...125 3 35 DOS T D 3 156 3 35 1 Configuration of Test Equipment 3 156 3 35 2 How to start T D 3 159 3 35 3 Test Operating Procedure 3 163 3 35 4 Error Code Status 3 165 3 35 5 Task Function 3 167 3 35 6 Detail of Each Test Function 3 170 3 36 Maintenance WinPE FreeDos Test Program Supplementary Information 3 184 3 36 1 Details of HTML Log File 3 184 3 37 Maintenance WinPE FreeDos Test Program Supple...

Page 118: ...L PORTEGE M780 Maintenance Manual 960 809 Tables Table 3 1 Subtest names 1 2 3 18 Table 3 2 Error codes and error status names 1 3 3 41 Table 3 3 Hard disk controller status register contents 3 44 Table 3 4 HDC Error register contents 3 45 ...

Page 119: ...e of Diagnostic Disks The heatrun test is automatic test program that executes the some tests successively NOTE Before starting the diagnostics be sure to follow these steps 1 Check all cables are connected firmly 2 Exit any application and close Windows 3 Check if ALL Device is selected in the Device Config in SET UP menu After checking the diagnostics be sure to select Setup by OS in the Device ...

Page 120: ...ing monitor ID Expansion test A CD test media TOSHIBA CD ROM TEST DISK or ABEX TEST CD ROM Sound test A DVD test media DVD ROM TEST DISK TSD 1 Sound test A music CD Sound test A CD RW test media CD ROM DVD ROM test A USB test module USB test A USB cable USB test LAN wraparound connector LAN test RGB wraparound connector Expansion test Module cable and RJ11 connector checker Modem test Headphones S...

Page 121: ...ance Manual 960 809 CONFIDENTIAL 3 9 The Diagnostics Disk Main T D 3 1 3 Heatrun test program The heatrun test starts automatically after the selection You will need the following equipment to perform this program The Diagnostics Disk Main T D ...

Page 122: ... D Enter a choice To start the Diagnostics menu T D press 3 and Enter To start the H W initial information setting tool press 1 and Enter To start the Heatrun test press 2 and Enter NOTE When replacing the system board be sure to execute the following procedures 1 Before replacing the system board execute subtest03 DMI information save in 3 4 Setting of the hardware configuration in order to save ...

Page 123: ...er XXXXXX DIAGNOSTICS version X XX c copyright TOSHIBA Corp 20XX DIAGNOSTICS MENU 1 DIAGNOSTIC TEST 2 ONLY ONE TEST 3 4 HEAD CLEANING 5 LOG UTILITIES 6 RUNNING TEST 7 FDD UTILITIES 8 SYSTEM CONFIGURATION 9 EXIT TO MS DOS NOTE To exit the DIAGNOSTIC TEST MENU press the Esc key If a test program is in progress press Ctrl Break to exit the test program If a test program is in progress press Ctrl C to...

Page 124: ...ER TEST It is not supported 7 ASYNC TEST 8 HARD DISK TEST 9 REAL TIMER TEST 10 NDP TEST 11 EXPANSION TEST 12 CD ROM DVD ROM TEST 88 ERROR RETRY COUNT SET FDD HDD 99 EXIT TO DIAGNOSTICS MENU NOTE Only when a 2nd HDD is installed in the computer There is a second hard disk message appears in the display Functions 1 through 12 are the Diagnostic Tests Function 88 sets the floppy disk drive and hard d...

Page 125: ...checksum 02 Fan ON OFF 03 Geyserville 04 Quick charge 05 DMI read 99 Exit to DIAGNOSTIC TEST MENU NOTE The menu displayed by your computer may be slightly different from the one shown above Select the desired subtest number from the subtest menu and press Enter The following message will appear TEST LOOP YES or NO ERROR STOP YES or NO Use the right and left arrow keys to move the cursor to the des...

Page 126: ...he test from the error Selecting NO keeps the test running even if an error is found When an error occurred the error status is displayed and one error is added to the error counter Table 3 1 in section 3 6 describes the function of each test on the subtest menu Table 3 2 in section 3 19 describes the error codes and error status for each error 3 2 2 H W initial information setting tool After sele...

Page 127: ...the problem the program executes the item again Setting of the CPU set table Setting of the micro code Setting of the EHSS Inputting and writing of DMI information When the DMI information is displayed the following messages appear in order Input each information If you do not replace the PCB the DMI information should not be changed 1 Enter Model Name is displayed Input the computer s model name ...

Page 128: ...ter Subtest 02 DMI information save NOTE Before replacing the system board be sure to execute this subtest and save the DMI information to the floppy disk This is one of tools to copy the DMI information to a new PCB after replacing This subtest saves all the DMI data in a floppy disk Subtest 03 DMI information recovery This is one of tools to copy the DMI information to a new PCB after replacing ...

Page 129: ...Enter in the startup menu press Enter After selecting this test the same subtests as 3 23 RUNNING TEST is executed successively For more details on the procedure and test content refer to RUNNING TEST When the heatrun test ends following message appears in the display HEATRUN TEST END Press any key to continue Press any key and return to the startup menu ...

Page 130: ...F Geyserville Quick charge DMI read 2 MEMORY 01 02 03 04 05 Conventional memory Protected Mode Protected Mode cache off Cache memory on off Stress 3 KEYBOARD 01 Pressed key code display 4 DISPLAY 01 02 03 04 05 06 07 VRAM read write for VGA Gradation for VGA Gradation for LCD Gradation Mode test for VGA All dot on off for LCD H pattern display LCD Brightness 5 FLOPPY DISK 01 02 03 04 05 Sequential...

Page 131: ...t receive Wraparound board 8 HARD DISK 01 02 03 04 05 06 07 08 09 Sequential read Address uniqueness Random address data Cross talk peak shift Partial Read Write specified address Read specified address Sequential write W R C specified address 9 REAL TIMER 01 02 03 Real time Backup memory Real time carry 10 NDP 01 NDP test 11 EXPANSION 01 02 PCMCIA wraparound Not supported RGB monitor ID 12 CD ROM...

Page 132: ...ssage will appear Fan number select 1 FAN 1 2 FAN 2 0 FAN 1 2 To check the CPU fan press 1 and Enter To check the VGA fan press 2 and Enter To check both CPU fan and VGA fan press 0 and Enter The following message will appear Fan test execute now CPU xxxxRpm GPU xxxxRpm Test Fan Revolution 0000RPM start Make sure the specified fan does not rotate and the message of fan revolution is 0000Rpm Then p...

Page 133: ... ended This chip is not supported Subtest 04 Quick Charge This subtest checks the status for the quick charge Subtest 05 DMI read This subtest displays the information in the Flash ROM in the following format DMI Data Display Ver X XX Model Name XXXXXXXXXXX Version Number XXXXXXXXXXXX Serial Number XXXXXXXX UUID Number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX Model Number XXXXXX XXXXX PCN BND Number XXXXX...

Page 134: ...This subtest writes constant data and address data from 1MB to maximum MB and reads the new data and compares the result with the original data Subtest 03 Cache memory on off To test the cache memory a pass through write read comparison of 5Ah data is run repeatedly to the test area 7000 Program size to 7000 7FFF 32 KB to check the hit miss ratio on off status for CPU cache memory One test takes 3...

Page 135: ...ressed key code display When a key is pressed the scan code character code and key top name are displayed on the screen in the format shown below The Ins Lock Caps Lock Num Lock Scroll Lock Alt Ctrl Left Shift and Right Shift keys are displayed in reverse screen mode when pressed The scan codes character codes and key top names are shown in Appendix D KEYBOARD TEST IN PROGRESS 302000 Scan code Cha...

Page 136: ...is read and compared to the original data Subtest 02 Gradation for VGA This subtest displays four colors red green blue and white from left to right across the screen from black to maximum brightness The display below appears on the screen when this subtest is executed To exit this subtest and return to the DISPLAY TEST menu press Enter Subtest 03 Gradation for LCD This subtest displays bands of g...

Page 137: ...ode 114 800 600 64K Mode 115 800 600 16M Mode 117 1024 768 64K Mode 118 1024 768 16M The display below appears on the screen when this subtest is executed Display example Mode 12 To exit this subtest and return to the DISPLAY TEST menu press Enter after displaying the Mode 118 Subtest 05 All dot on off for LCD This subtest displays an all white screen then an all black screen The display changes a...

Page 138: ...HHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH To exit this subtest and return to the DISPLAY TEST menu press En...

Page 139: ...1 The following message will appear Select the media mode and start track to be tested then press Enter Test start track Enter 0 dd 00 79 2 The Floppy Disk test contains five subtests that test the FDD The floppy disk test menu will appear after you select FDD test parameters FLOPPY DISK XXXXXXX XXX DIAGNOSTIC TEST VX XX Ctrl Break test end Ctrl C key stop SUB TEST XX PASS COUNT XXXXX ERROR COUNT ...

Page 140: ...rack No Head No Subtest 01 Sequential read This subtest performs a Cyclic Redundancy Check CRC that continuously reads all the tracks track 0 to 39 0 to 79 on a floppy disk Subtest 02 Sequential read write This subtest continuously writes data pattern B5ADADh to all the tracks track 0 to 39 0 to 79 on a floppy disk The data is then read and compared to the original data Subtest 03 Random address d...

Page 141: ...rt wraparound connector must be connected The following message will appear after selecting the subtest 01 to 03 of the printer test channel 1 XXXXh channel 2 XXXXh channel 3 XXXXh Select the channel number 1 3 The printer I O port address is specified by the XXXXh number The computer supports three printer channels Select the printer channel number and press Enter to execute the selected subtest ...

Page 142: ...ed print Double strike print All characters print This subtest prints the various print types shown below Subtest 03 Wraparound NOTE To execute this subtest a printer wraparound connector must be connected to the computer s printer port This subtest checks the output and bi directional modes of the data control and status lines through the parallel port wraparound connector 34M741986G01 Both outpu...

Page 143: ...ta 8 bits and one parity bit EVEN Data pattern 20h to 7Eh Subtest 01 FIR SIR Point to point send NOTE To execute subtests 01 and 02 each computer must have access to the other computer s infrared port This subtest sends 20h through 7Eh data to the receive side then receives the sent data and compares it to the original data through the FIR SIR port Subtest 02 FIR SIR Point to point receive This su...

Page 144: ...the System Tools Folder This tool can be used only once If it exists use it to back up the pre installed software then use the Backup utility in the System Tools folder to back up the entire disk including the user s files Refer to the operating system instructions When a 2nd HDD is installed the following messages will appear after selecting the hard disk test from the DIAGNOSTIC TEST MENU Test d...

Page 145: ... the STATUS number indicates the drive being tested and the last two digits indicate the error status code as explained in table 3 2 of the section 3 19 Subtest 01 Sequential read This subtest is a sequential reading of all the tracks on the HDD starting at track 0 When all the tracks on the HDD have been read the test starts at the maximum track and reads the tracks on the HDD sequentially back t...

Page 146: ...6 cylinder D25114 7 cylinder Subtest 05 Partial Read This subtest reads 1GB data that is in minimum middle and maximum address of the HDD area Subtest 06 Write specified address This subtest writes specified data to a specified cylinder and head on the HDD Subtest 07 Read specified address This subtest reads data which has been written to a specified cylinder and head on the HDD Subtest 08 Sequent...

Page 147: ...ESS ENTER KEY TO EXIT TEST 2 If the current date is not correct input the correct date at the Enter new date prompt and press Enter 3 The following messages will appear Current date XX XX XXXX Current time XX XX XX Enter new time PRESS ENTER KEY TO EXIT TEST 4 If the current time is not correct input the correct time in 24 hour format To enter press Shift The time is updated To exit the test press...

Page 148: ...time are erased This subtest checks the real time clock increments making sure the date and time are displayed in the following format Current date 12 31 1999 Current time 23 59 58 The real time increments are automatically executed and the following is displayed Current date 01 01 2000 Current time 00 00 00 PRESS Enter KEY TO EXIT TEST To exit the test press Enter ...

Page 149: ...T MENU press Enter and follow the directions on the screen CAUTION Judge the existence of high speed operation processor by 1bit of the composition byte If exists the bit is 1 Test only when the high speed operation processor exists Subtest 01 NDP test This test checks the following functions of NDP Control word Status word Bus Addition Multiplication ...

Page 150: ... connector is required This subtest checks the following signal line of the PC card slot Address line REG CE 1 CE 2 line Data line Speaker line Wait line BSY BVD1 line This subtest is executed in the following order Sub Address Good Bad Contents 01 00001 00001 nn nn xx xx Address line REG CE 1 CE 2 nn A0 90 80 00 02 00002 ww rr Data line ww write data rr read data 03 00003 Speaker line 04 00004 40...

Page 151: ...ute this subtest monitor supporting EDID Extended Display Identification Data is required Connect a wraparound connector to CRT monitor for the test of ID acquisition This subtest is executed by using VESA command CAUTION It becomes NG because the priority is given to the internal monitor in a simultaneous display mode ...

Page 152: ...CD ROM TCDR 702 and DVD ROM TEST DISK TSD 1 For the subtest 04 use a CD RW on the market Subtest 01 Sequential read This subtest is a sequential reading of one block units 2K bytes of all the logical addresses Subtest 02 Read specified address This subtest reads one block data from a specified address Subtest 03 Random address data This subtest reads one block data and multi block data from random...

Page 153: ...ERROR 1st Batt ROM SENSING ERROR 2nd Batt ROM THORMISTOR ERROR 1 ROM THORMISTOR ERROR 2 ROM THORMISTOR ERROR 3 Memory 01 02 DD RAM PARITY ERROR RAM PROTECTED MODE NO CHANGE RAM CACHE MEMORY ERROR Keyboard FE FD F0 F1 F2 F3 F4 F5 F6 F7 F8 F9 FA EF ED USB GET DESCR ERROR FIRST USB SET ADDRESS ERROR HUB GET DESCR ERROR Top 8B HUB GET DESCR ERROR Whole HUB SET CONFIGURATION ERROR HUB GET DESCR ERROR D...

Page 154: ...AULT PRT SELECT LINE PRT OUT OF PAPER PRT POWER OFF PRT BUSY LINE ASYNC 01 02 04 08 10 20 40 80 88 05 06 RS232C DTR ON TIME OUT RS232C CTS ON TIME OUT RS232C RX READY TIME OUT RS232C TX FULL TIME OUT RS232C PARITY ERROR RS232C FRAMING ERROR RS232C OVERRUN ERROR RS232C LINE STATUS ERROR RS232C MODEM STATUS ERROR SIR TIME OUT ERROR FIR TIME OUT ERROR HDD 05 07 09 0B BB 08 01 02 04 10 20 40 80 11 AA ...

Page 155: ...L WORD ERROR NDP STATUS WORD ERROR NDP BUS ERROR NDP ADDITION ERROR NDP MULTIPLAY ERROR EXPANSION C1 C3 C4 C5 C6 C7 C8 CB CC CE CF ADDRESS LINE ERROR CE 1 LINE ERROR CE 2 LINE ERROR DATA LINE ERROR WAIT LINE ERROR BSY LINE ERROR BVD1 LINE ERROR ZV Port ERROR NO PCMCIA CARD TYPE ERROR ZV_CONT ERROR CD ROM DVD ROM 01 02 03 04 05 06 09 11 20 40 80 90 B0 BAD COMMAND ILLEGAL LENGTH UNIT ATTENTION MEDIA...

Page 156: ... error register The contents of the HDC status register and error register are listed in Tables 3 3 and 3 4 Table 3 3 Hard disk controller status register contents Bit Name Description 7 BSY Busy 0 HDC is ready 1 HDC is busy 6 DRY Drive ready 0 Hard disk drive is not ready to accept any command 1 Hard disk drive is ready 5 DWF Drive write fault 0 DWF error is not detected 1 Write fault condition o...

Page 157: ...correctable 0 There is no uncorrectable data error 1 Uncorrectable data error has been detected 5 Not used 4 IDN Identification 0 Not used 1 There is no ID field in the requested sector 3 Not used 2 ABT Abort 0 Not used 1 Illegal command error or command abort 1 TK0 Track 0 0 The hard disk found track 0 during a recalibrate command 1 The hard disk could not find track 0 during a recalibrate comman...

Page 158: ... in the display ONLY ONE TEST Menu XXXXXXXXX 1 Pressed Key Display 2 Touch Pad 3 Wireless communication switch 4 USB Port Select menu 5 LED 6 Button 7 Acceleration sensor 8 Docker Dock Undock 9 Fan control A E2PROM MAC GUID B Intel AMT C Degitizer utility D Intel Shirley Peak MAC E SD Card R5C847 Writh Read 99 Exit to Common Test Press test number 1 9 A E9 99 Select the subtest number you want to ...

Page 159: ...is drawn on the display as shown below When any key is pressed the corresponding key on the screen changes to the key character that was pressed Holding a key down enables the auto repeat function that causes the key s display character to blink Press Del Enter to end the test NOTE The actual display may be different from the above image according to the model ...

Page 160: ... response from the touch pad and touch pad switch When moving your finger on the touch pad towards the upper left the POINTING display changes according to the following illustration If a touch pad switch is pressed the BUTTONS displays appear on the right side one by one The parameters appear above the BUTTONS 1 or 2 corresponding to the pressed touch pad switch highlights To end this subtest pre...

Page 161: ... Sliding the switch to OFF position return to the ONLY ONE TEST menu automatically Subtest 4 USB Port Select menu NOTE When executing this subtest USB test module and USB cable must be connected This subtest checks if USB port works properly The following menu appears in the display Port Select menu 0 Port 0 Front in the left side 1 Port 1 Behind the Left side back 2 Port 2 Back side 9 Exit Press ...

Page 162: ...ss any key and following message appears in the display Caps Num Overlay BT W LAN LED test 1 Press Caps Lock key Caps on off 2 Press Fn F10 key Arrow on off 3 Press Fn F11 key Num on off 4 Slide BT W LAN switch L R on off Confirm corresponding LED lights properly Press Enter and following message appears in the display Check DC IN Power Main Battery LED Green Check if the color of the message chan...

Page 163: ...nual 960 809 CONFIDENTIAL 3 51 Subtest 6 Button This subtest checks if the buttons in the following figure work properly The following message appears in the display Presses in the direction of 4 corner and the center X 1 2 3 4 5 Press Function button ...

Page 164: ...ape Rotation button OK message appears in the display if the test ends without an error Press any key return to each Steps if NG or Press any key message apprears Step 3 X 1 2 3 4 5 Press Windows security tablet button OK message appears in the display if the test ends without an error Press any key return to each Steps if NG or Press any key message apprears Step 4 X 1 2 3 4 5 Press TOSHIBA Prese...

Page 165: ... in the display if the test ends without an error Press any key return to each Steps if NG or Press any key message apprears Volume Down Volume Up Step6 Volume dial is turned to the right OK message appears in the display if the test ends without an error Press any key return to each Steps if NG or Press any key message apprears If the test ends successfully the display returns to the ONLY ONE TES...

Page 166: ...st is executed on the following condition 1 Flat desk with vertical plane to get the stability of machine 2 The vertical wall or plane is necessary 3 Prevent the machine from shake or shock The figure below shows the name and position of each side Right side Left side Back Front Top heaven surface Vertical plane Flat desk Set the machine against the vertical plane with the Front upward Example ...

Page 167: ...e flat desk with the right side of machine upward Then press Enter to detect the data on this setting of machine The following message appears in the display The front establishes in the upper direction Press Enter key Set the machine against the vertical plane on the flat desk with the front of machine upward Then press Enter to detect the data on this setting of machine The following message app...

Page 168: ... the display returns to the ONLY ONE TEST menu remove the Express Port Replicator from the computer Subtest 9 Fan control This subtest checks if FAN works properly The following message appears in the display in order Start low speed rotation Waits 8 seconds Start reading of rotation Waits 3 seconds Start Hight speed rotation Waits 8 seconds Start reading of rotation Waits 3 seconds FAN Low speed ...

Page 169: ...itizer Therefore it takes time for a while until the test starts Don t turn off the power by any means during this operation 1 In the case of the model which carries both the digitizer and the touch panel perform the following Step1 2 The model which carries only the digitizer without touch panel performs only the functional check of the digitizer automatically Step 1 For Digitizer and Touch panel...

Page 170: ...lowing error message is displayed when the digitizer is out of order Press any key If any key is pressed the computer will reboot in order to rewrite the program of the digitizer Then the test returns to the ONLY ONE TEST menu automatically after a while Don t turn off the power by any means until the ONLY ONE TEST menu appears again Subtest D Intel Shirley Peak MAC The functional check of Shirley...

Page 171: ...he test If the test result is O K remove the SD card If it is NG check the error message NOTE SD card specifications which can be used for this test are shown below Classical SD Card V1 00 for Normal Speed max 25MHz High Speed SD Card V1 10 optional for High Speed max 50MHz SDHC 4GB Supported SDIO devices are not supported As for the SD card specification which can be used in WINDOWS check the pro...

Page 172: ...program 3 21 2 Operations 1 Selecting test 4 from the DIAGNOSTIC MENU and pressing Enter displays the following messages DIAGNOSTICS FLOPPY DISK HEAD CLEANING VX XX Mount cleaning disk s on drive s Press any key when ready 2 Remove the Diagnostics Disk from the FDD then insert the cleaning disk and press Enter 3 When the cleaning start message appears the FDD head cleaning has begun 4 The display ...

Page 173: ... or output the data to a printer NOTE Connect USB FDD when you perform the DIAGNOSTIC PROGRAM from the DVD ROM The data is stored in floppy disk The error information is displayed in the following order 1 Error count CNT 2 Test name Subtest number TS No 3 Pass count PASS 4 Error status STS 5 FDD HDD or memory address ADDR 6 Write data WD 7 Read data RD 8 HDC status HSTS 9 Error status name ERROR S...

Page 174: ... The error information displayed on the screen can be manipulated by the following number keys The 1 key scrolls the display to the next page The 2 key scrolls the display to the previous page The 3 key returns to the Diagnostic Menu The 4 key erases all error log information in RAM The 5 key outputs the error log information to a printer The 6 key reads the log information from a floppy disk The ...

Page 175: ...s the number of floppy disk drives connected to the computer for the FDD test 3 23 2 Operations 1 Select 6 from the Diagnostic Menu and press Enter the following messages will appear in the display in order FDD write read test Y N Printer wrap around test Y N Serial wrap around test Y N CD ROM DVD ROM test Y N 2 To execute the test press Y yes and Enter To cancel the test press N no and Enter If y...

Page 176: ...MS DOS FORMAT command This program can format a floppy disk in the following formats a 2DD Double sided double density double track 96 135 TPI MFM mode 512 bytes 9 sectors track b 2HD Double sided high density double track 96 135 TPI MFM mode 512 bytes 18 sectors track 2 COPY This program copies data from a source floppy disk to a target floppy disk 3 DUMP This program displays the contents of the...

Page 177: ...select 0 2DD 3 2HD c Select a media drive type number and press Enter A message similar to the one below will be displayed Warning Disk data will be destroyed Insert work disk into drive A Press any key when ready d Remove the Diagnostics Disk from the FDD insert the work disk and press any key The following message will be displayed when the FDD format is executed FDD TYPE TRACK XXX FDD TYPE HEAD...

Page 178: ...YPE TRACK XXX FDD TYPE HEAD X FDD TYPE SECTOR XX Copy start track head XXX X d The following message will appear Insert target disk into drive A Press any key when ready e Remove the source disk from the FDD then insert a formatted work disk and press any key The following message will appear and start copying to the target disk track head XXX X f When the amount of data is too large to be copied ...

Page 179: ...ppear Select a media mode 2HD media mode 1 1 20MB 2 1 44MB 3 1 23MB e The following message will appear Insert source disk into drive A Press any key when ready f Insert a source disk and press any key and the following message will appear Max address Track XXXX Head XX Sector XX Track number g Set the track number head number and sector number you want to dump The system will access the disk and ...

Page 180: ... end l The following message will appear Selecting 2 returns to the FDD UTILITIES MENU Another dump 1 Yes 2 No HDD ID READ program Selecting HDD ID displays the following HDD ID configuration HDD ID Read VX XX Drive 1 Drive 2 Model No XXXXXXX XXXXXXX NOTE Only when a 2nd HDD is installed Drive 2 message appears in the display Press Enter to return to the FDD UTILITIES MENU ...

Page 181: ...ID 2nd ID 4 Boot ROM version 5 EC KBC version 6 PS Microprocessor version 7 SVP parameter version Panel Manufacture code Product code 8 Micro code revision Processor number 9 Total Memory Size Conventional memory 10 Battery code 11 HWSC 12 FSB Voltage 13 Printer Adapter 14 ASYNC Adapter 15 Math co processors 16 Floppy Disk Drive Track Head Sector 17 Hard Disk Drive Sector Drive size Manufacture co...

Page 182: ...Version VX XX SVP Par Version VX XX Panel XXXXXXXXX Manu XXXX Prod XXXX Micro code Revision VX XX Processor XXXh Total Memory Size XXXXXXMB Conventional Memory XXXKB Battery Code XXXXXXXXXXXX HWSC XXXXXXX FSB XXXXXMHz Voltage XEh X Printer Adapter LPT1 XXXX LPT2 XXXX LPT3 XXXX X ASYNC Adapter COM1 XXXX COM2 XXXX COM3 XXXX X Math CO Processor X Floppy Disk Drive s Track XX Head XX Sector XX X Hard ...

Page 183: ... the antenna connection by using Windows programs Check of the wireless LAN card type 1 Slide the wireless communication switch to ON position 2 Check the card type according to the following procedure Click Start All Programs TOSHIBA Utilities PC Diagnostic Tool Check the Network If the Atheros AR5007EG 11b g Atheros AR5006EX 11a b g Atheros AR9281 11b g n or Atheros 9280 11a b g n is shown the c...

Page 184: ... the icon 2 Double click the icon If the computer finds any AP Access Point the antenna marks like as follows will appear It shows the antenna cables are surely connected to the wireless LAN card 3 The following message will appear if the antenna cables are not connected to the wireless LAN card or no available access point is found In this case check the antenna cable connection to the wireless L...

Page 185: ...aracters AP for check of 11a 11aAP AP for check of 11b 11bAP AP for check of 11g 11gAP Make the security functions of AP WEP WPA etc invalid REF Reference PC Cross cable DUT Device Under Testing Configuration of equipment for transmitting receiving test How to setup the REF PC Set up the wireless LAN environment needed for the test before the start of Responder program on REF PC 1 Copy the R100VWL...

Page 186: ...80 Maintenance Manual 960 809 Open My Computer window and click My Network places on the left column Click View network connections on the left column The Network Connections window appears Double click Local Area Connection Network Connections window ...

Page 187: ...on on the Local Area Connection Properties window Local Area Connection Properties window Select Protocol on the Select Network Component Type window and click Add button Select Network Component Type window Click Have Disk button on the Select Network Protocol window Select Network Protocol window ...

Page 188: ...sed Install From Disk window The Select Network Protocol window appears again In the Network Protocol DDK PACKET Protocol will appear Then click OK to start the installation Select Network Protocol window When the installation is completed Local Area Connection Properties will appear Confirm that the DDK PACKET Protocol is added Click Close button to finish the setup of REF PC Local Area Connectio...

Page 189: ...eiving of data to from DUT via AP OS available Windows XP only How to start Double click WTWINSVR icon How to start 1 Double click wtwinsvr icon The following screen will appear Startup screen of wtwinsvr program 2 Enter the number of Network Adapter used on REF PC enter 1 for example above Then the following screen will appear Start the test program on DUT Screen while running the wtwinsvr progra...

Page 190: ...N test into the Floppy Disk Drive Turn on the power while pressing U The following menu appears in the display Intel WiFi Link 5100 5300 Maintenance T D Menu 1 Communication test of 11a mode for 5100 5150 module 2 Communication test of 11b mode for 5100 5150 module 3 Communication test of 11g mode for 5100 5150 module 4 All the tests of WiFi Link 5100 5150 Module MAC Check communication test 5 Com...

Page 191: ...appear in the display When pressing any key the following message is displayed 11a Communication Test NG tx a antenna rx a antenna Press any key and return to the test menu Subtest02 Communication test of 11b mode for 5100 5150 module Two antenna type This subtest execute transmitting receiving test in 802 11b mode using the main antenna If a defective is not found during the test OK message will ...

Page 192: ...btest04 All the tests of WiFi Link 5100 5150 Module MAC Check communication test Two antenna type All the tests is executed in the order of Communication test of 11a mode Communication test of 11b mode and Communication test of 11g mode When any error has detected the test finishes Subtest05 Communication test of 11a mode for 5100 5150 module Three antenna type This subtest execute transmitting re...

Page 193: ...btest07 Communication test of 11g mode for 5100 5150 module Three antenna type This subtest execute transmitting receiving test in 802 11g mode using the main antenna If a defective is not found during the test OK message will appear in the display Press any key and return to the test menu If a defective is found during the test NG message will appear in the display When pressing any key the follo...

Page 194: ...ing message will appear Microsoft Windows XX Startup Menu 1 LAN 2 Modem 3 Bluetooth 4 IEEE1394 Enter a choice Press the number you want to test and press Enter NOTE It is impossible to go back to startup menu once you choose the test Therefore LAN Modem Bluetooth IEEE1394 test can not be executed successively 3 29 1 LAN test To execute LAN test press 1 and Enter The following message will appear i...

Page 195: ...g message will appear LAN transmit receive test COMPLETED Repeat count 00000 Error count 00000 LOOPBACK TEST 100Mbps Auto negotiation TxRx Test Destination Address xxxxxxxxxxxx Source Address xxxxxxxxxxxx 100Base TX Full Duplex TRANSMIT RECEIVE NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in the display ...

Page 196: ...elect 2 to execute and press Enter The following message will appear Testing adaptor hit ESC to abort External Loopback Test PASSED Testing completed Loopback Test Complete 1000Base Auto negotiation TxRx Test CE Test Complete NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in the display ...

Page 197: ...nter Following message will appear Modem loopback test ICHx MDC Test Program with Modem Sound Line Test Version X X Scorpio Modem Initialize OK Digital Loopback Test OK RJ11 Connector Check LED Operator s Check OK is displayed when a error is detected NG is display when a error is not detected NOTE The menu displayed by your computer may be slightly different from the one shown above RJ11 Connecti...

Page 198: ...s also needed A mobile phone with the Bluetooth function is also available A Bluetooth card should be installed on the target computer Install the Bluetooth function by clicking All Programs TOSHIBA Bluetooth Bluetooth Settings Test procedure 1 Enable the Bluetooth function of the responder device 2 Make sure the wireless communication switch of the target computer is set to ON position 3 Right cl...

Page 199: ...address of the responder device appears the Bluetooth card and antenna connection are OK If the BT address of the responder device does not appear check the Bluetooth card condition and antenna cable connection to the Bluetooth card by disassembling the computer following the steps described in Chapter 4 Replacement Procedures BT address of test computer BT address of responder device ...

Page 200: ... execute the TEST select the test number you want to execute and press Enter Subtest01 Transmit Receive test NOTE Before executing subtest 01 be sure to execute subtest 02 in the responder machine This program checks the data transporting between responder machine and target machine and compare them with the original data through the IEEE1394 cable Subtest02 Responder set This program is executed ...

Page 201: ...NFIDENTIAL 3 89 3 30 Sound Test program Sound TEST disk cannot be used in PORTEGE M780 Therefore please test the sound on Windows OS 1 Play a music file 2 click TOSHIBA utility PC diagnostic tool to test the sound Please check operation of speakers by one of methods ...

Page 202: ...splays the current system setup information as listed below Main menu System Time System time System Date System date CPU Type CPU Speed HDD1 SSD1 ODD Total Memory Size System BIOS Version EC Version ATM Setup Prompt Language Security menu User Password Supervisor Password HDD1 SDD1 Password Mode HDD User Password TPM Clear TPM Owner ...

Page 203: ... Core Multi Processing Intel Turbo boosts eSATA SATA Interface setting BIOS Power Management Advanced menu Execute Disable Bit Capability Virtualization Technology Trusted Execution Technology Beep Sound USB Sleep and Charge USB KB Mouse Legacy Emulation USB FDD Legacy Emulation USB Memory BIOS Support Type Change Boot Order System Configuration Exit menu Load Setup Defaults Discard Changes Exit S...

Page 204: ...Tests and Diagnostics 3 92 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 3 31 2 Accessing the SETUP Program Turn on the power SW then press F2 The following display appears Main menu screen ...

Page 205: ...Tests and Diagnostics PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 3 93 Security menu screen Power Management menu screen ...

Page 206: ...Tests and Diagnostics 3 94 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 Advanced menu screen Exit menu screen ...

Page 207: ... key to accept the changes you made 2 To make other changes press N Repeat the steps above 3 To accept the changes press Y NOTE You can press Esc to quit at any time without saving changes SETUP asks you to confirm that you do not want to save your changes When SETUP is displayed at the next time the current configuration appears The Factory Preset Configuration When you access SETUP the current c...

Page 208: ...Tests and Diagnostics 3 96 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 How to change setup Options Since a help is displayed on the right hand side of each menu screen it is referred to ...

Page 209: ... the CD is booted the operating system WindowsPE is extracted to the RAM disk in the system memory and operates on it At this time the drive is drive X T D functionally consists of display of system information execution of each test and various utilities whose test items support only tests which can be commonly used on each model T D also allows you in some models to use the multitasking function...

Page 210: ...turn on your computer when the logo screen appears release the F12 key 3 Use the left and right cursors key to select the CD ROM icon from the menu 4 If T D starts from the TOSHIBA Test Diagnostic CD the following screen is displayed Move the cursor to the desired item and press the Enter key winpe Displays the following screen If Enter key is pressed WindowsPE will start up and then WinPE T D wil...

Page 211: ...80 Maintenance Manual 960 809 CONFIDENTIAL 3 99 When the above mentioned screen is displayed it is Enter again Press a key Next WindowsPE starts NOTE When keys other than Enter are pressed or when pushing nothing Windows of HDD starts ...

Page 212: ...n 12MB When you start WinPE T D from a USB memory use 512MB or more of USB memory ODD Media containing test data The test data is included in a bootable CD File name CDDTEST0 DAT LAN Wired router LAN cable The router has the DHCP server function FDD USB connected FDD 2HD Floppy disk Free space 384KB IEEE1394 IEEE1394 compatible external HDD Free space More than 12MB To execute the above test start...

Page 213: ...does not start automatically Note If the system starts up from the TOSHIBA Test Diagnostic CD WinPE T D in the USB memory starts when the USB memory created in section 3 5 2 is connected 3 34 2 2 Manual Start If the user starts WinPE T D manually move to the folder containing WinPETD exe and run WinPETD exe Example of WinPE T D to be executed from the command prompt screen The actual drive letter ...

Page 214: ... Diagnostics System Utility and Test Setting as a menu 3 34 3 1 Explanation of each item Refresh button Obtains system information again redisplays it rejudges the grayed test item s of the test menu and displays the test menu Shutdown button Shuts down WindowsPE Task Manager button task manager is started EXIT button Terminates this application Version information Displays the version of WinPE T ...

Page 215: ...ailed information of the item selected from Detail of System Information if you click a desired item of the System Information displayed in Information tree Detail of system information Displays detailed information of the item selected in Information tree The detailed information will be given in section 3 3 2 ...

Page 216: ... Name of the PC Part Number Displays Part Number of the PC Serial Number Displays Serial Number of the PC UUID Displays UUID of the PC BIOS Version Displays BIOS Version of the PC BIOS OEM String Displays OEM String of the PC CPU The following items display CPU information of the PC Item Description CPU Name0 1 Displays the name of the CPU mounted on the PC CPU Clock0 1 Displays Current Clock MHz ...

Page 217: ...N card connected to the PC MAC Address0 3 Displays MAC address of the LAN card STORAGE The following items display IDE IEEE1394 HDD and USB memory storage information of the PC If more than one HDD is connected the information of up to 4 HDDs are displayed Item Description IDE HDD0 3 Displays the name and the capacity GB of IDE HDD connected to the PC USB Flash Disk0 3 Displays the name and the ca...

Page 218: ...e than one ODD is connected the information of up to 4 ODDs are displayed Item Description Drive The information on the assigned logical drive is displayed Type volume name free disk spaces free size and used disk spaces used size is displayed OTHER DEVICE The following items display other device information of the PC Item Description FDD Displays the name of the FDD connected to the PC Key Board0...

Page 219: ...mple mode before the test because of too much stress to be applied to the CPU Also USB and TIMER of TEST Item cannot be supported Number of pass number of passes Sets the number of times of a test which allows you to specify from 1 to 999 START button Starts the test LOG button Displays the test result or the menu to save it The detailed explanation will be given in section 3 4 5 STOP button Stops...

Page 220: ...ice Status Description Status Description Ready for the test prior to the start of it Gray out It is indicated when the test environment is not ready Refer to the following items for details TESTING The test is running SKIP The test was skipped DONE The test finished Note The test item grayed out indicates that the test environment is not ready and its explanation is displayed in the Status field ...

Page 221: ...t be connected No Test Media Test media is not inserted Please insert the test media to the ODD or the FDD Space Size Error This device is insufficient of free disk spaces required for a test No partition or file A partition is not in devices such as HDD USB and IEEE1394 Or the file does not exist in HDD Test result The test results to be displayed on the screen are as follows PASS Updates the num...

Page 222: ... the ALL Detail Check check box all tests are performed in the Detail mode 3 Set the number of LOOP CONT Multitask and CPU Stress 4 Click on the START button and the test starts 5 When Multitask is checked and a test is started the test of Keyboard and Mouse is done once first Next other tests are started 6 If PASS of each test reaches the value set to LOOP COUNT the number of pass times the test ...

Page 223: ...te WinPE is extracted on the RAM disk on drive X Therefore if the PC is shut down the log files will be lost It is recommended that necessary log files should be stored in an external media according to the procedure described in section 3 4 5 3 34 4 5 Test Log Management Screen If you press the LOG button on the Diagnostics screen the following log management screen opens This function saves test...

Page 224: ...ave If you click the ALL Select button all the check boxes of the log files are checked Also if you click the ALL Clear button all the checkmarks in the check boxes are cleared 2 2 Save option is set up When it does not save an XSL style sheet Copy XML style sheet is not checked If an XSL style sheet file is saved to the same folder as XML An XML log file is similarly displayed as a HTML log file ...

Page 225: ... Warning Message If no log file is selected the following warning message appears on the screen If the OK button is clicked without selecting a destination the following warning message appears on the screen 2 4 If a destination confirmation message is displayed click the OK button ...

Page 226: ... M780 Maintenance Manual 960 809 2 5 If the log file is successfully saved to the destination the following confirmation screen is displayed and click the OK button 2 6 After saving the log files click the Close button to close the Management screen ...

Page 227: ...enu This section explains System Utility screen 3 34 5 1 Explanation of Each Item Utility Item A list of the utilities that this T D supports Detail Explanation of each utility is described If you point to the utility which you wish to execute and click it the utility starts Utility item Detail of utility ...

Page 228: ...n for validating a setup of each test item is shown in a Test Setting screen Setup of each test item changes and sets up a test item tab Apply Each setting item is validated This button is clicked when a setup is changed Note Each setting item does not become effective unless it clicks the Apply button Note When validating each setting item a warning message may be displayed if there is a problem ...

Page 229: ... set up with a spin button Setting ranges are 5 100 in five units Default value is 10 Value cannot be inputted directly Default setup is changed into a default value About a message display When the Apply button is clicked and it is judged that test time exceeds 30 minutes the following warning messages are displayed O K Setup is validated Cancellation Setup is canceled ...

Page 230: ...d Default value is effective 1Pass Count number of test files is set up When reading inspection of the specified number of test files is completed it is considered as One pass setting range is 2000 to 100000 Default value is 2000 Target drive list drive for a test is set up As for the default value all the drives are chosen It is necessary to certainly check one or more drives Default setup is cha...

Page 231: ...lidated and a test file count setup is repealed default value is invalid Target path tree The path for a test is set As for the default value all the path s are chosen It is necessary to certainly check one or more paths Note Please be sure to choose one or more path s The Apply button becomes invalid when a setup is an invalid value ...

Page 232: ...en is displayed Press the arrow keys to operate on the multi boot screen Move the cursor to the desired item and press the Enter key WindowsPE T D Starts up WindowsPE and then starts WinPE T D FreeDOS Displays the following screen if FreeDOS is selected Use the arrow keys to operate on the screen Move the cursor to FreeDOS for TD and press the Enter key If reboot is selected the PC is rebooted ...

Page 233: ...his tool is run the content of the USB memory is cleared Use the USB memory with 512MB or more Operational Procedure 1 The device type checks the USB device 2 Click the START button 3 Creation of the USB memory for TOSHIBA Test Diagnostic is started Error Message Description There is no WinPE folder The folder to be copied does not exist Reading from the CD may have failed DISKPART failed The DISK...

Page 234: ...on are not displayed in that case The following screen displays the SMART information of the first HDD When two HDDs are connected and the current checkbox is changed to Disk2 the SMART information of the second HDD is displayed Drive Select Checkbox for selecting a HDD Attribute ID and Name Displays Attribute ID and the content of the Attribute IDs Data value Displays Attribute value and Worst va...

Page 235: ...for which alternative processing was performed 7h Seek error rate Rate of seek errors 8h Seek time Performance Processing time of sequential seek and random seek 9h Power on hours Power on hour after the factory setting Ah Spin retry count Number of retires of spinning up within the prescribed rate Ch Device power cycle count Number of power on power off operations of HDD C1h Load Unload cycle cou...

Page 236: ...ENTIAL PORTEGE M780 Maintenance Manual 960 809 C7h UltraDMA CRC error count Number of CRC errors occurred during data transference in the UltraDMA mode DFh Load Unload retry count Number of reloads of more than a certain amount of times ...

Page 237: ...ng test of all the sectors by sequential lead in the first half of an HDD test The second half portion of an HDD test divides the remaining domains into 5000 and leads every 64KB of each point When a test carries out a loop the test which is 10GB of the first half does not perform 10GB of this test is already completed A test When carrying out a loop A test start point is offset so that the place ...

Page 238: ...omes the completion of an HDD test of all the area it returns to initial offset after that Detail Mode The area which HDD tests are set up The number of division is determined based on this When set up to 100 the Sequential Read test over all the area of HDD is carried out When set up to 100 the Sequential Read test over all the area of HDD is carried out Subject of examination The setting rate of...

Page 239: ...ed time of the end of a test is displayed 3 Result judgment This test regards as 1PASS when every read test of all of the HDDs connected to the PC is successful If an error occurs even in an HDD the error count is incremented In the case of PASS The Pass Count on the test screen is zoomed in and OK is displayed in the Result field on the WinPE T D screen In the case of FAIL The Error Count on the ...

Page 240: ...ay not be normal or installed Read Hdd Set File Pointer Error Address XX Failed in the HDD file pointer setting command XX is LAB value Read Hdd Command Error Address XX Failed in the HDD read command XX is LAB value Read Hdd Check Size Error Address XX The size read by the HDD read command does not correspond to the specified size XX is LAB value It indicates that a read erroroccurred with the sp...

Page 241: ...setup of 1PASS Count A Detail test mode specifies the number of times of a test by 1 PASS Count box of a detailed setting screen When the number of files of HDD is below a default value at this time and the reading test of all the PATH files of HDD is completed it judges with 1PASS A default preset value tests by reading from a head to 2000 files About Folder PASH Only PATH specified by the folder...

Page 242: ...n In the case of PASS The result is displayed as OK in the Result field on the WinPE T D screen In the case of FAIL The result is displayed as NG in the Result field on the WinPE T D screen The file name of the file in which an error occurred is printed to the log of WinPE T D The following example indicates the case where an error was found in file A Name of file being verified HDDL ERROR0000 200...

Page 243: ...ple Mode This test mode only executes Address Test and Stack High Low test Detail Mode This test mode also executes Address Test and Stack High Low test as well as Bust Transfer test 2 Test screen Memory information Displays the memory capacity reserved for the test and the total free memory Test detail Displays the detail of the test being executed in the order of Address Test Stack HIght Low Tes...

Page 244: ...Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks Memory Compar Error Address Test An error occurred during Address Test Memory Compar Error Stack High Low Test An error occurred during Stack High Low Test Memory Compar Error Bur...

Page 245: ...s it with the original file Detail Mode This test mode creates a 12 MB file Write reads the file and compares it with the original file In the case of the following drive configuration this test is performed only to the F drive Name Disk Type Drive Type 3 5 inch FD A 3 5 inch floppy disk FDD Local disk C Local disk HDD DVD drive D CD drive CD Local disk E Local disk HDD Removal disk F Removal disk...

Page 246: ...t on the test screen is zoomed in and OK is displayed in the Result field on the WinPE T D screen In the case of FAIL The Error Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks File Access Error xx Failed in the file access xx i...

Page 247: ...mpares it with the original data Detail Mode This test mode reads 192MB data and compares it with the original data 2 Test screen Addressing Data display Displays the memory address of the test data The test data is a collection of data blocks separated by 32K bytes and the display ranges from the data address 00000001 to the Simple test mode 000007FF or the Detail test mode 000017FF is the addres...

Page 248: ...se of FAIL The Error Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The Addressing data of the data in which an error occurred is printed to the log of WinPE T D When an error occurs at 000007FF ODD ERROR0000 2008 09 10 12 00 00 000007FF ...

Page 249: ...Simple Mode transmit 32 packet sizes data via the LAN line and confirm that a response can be received normally Detail Mode transmit 198 packet sizes data via the LAN line and confirm that a response can be received normally 2 Test Screen LAN Card information Displays the name of LAN card MAC address and IP address Progress status Displays the progress status of the test with the progress bar 3 Re...

Page 250: ...P is not assigned or the test is conducted with a LAN card WSAStartup failed xx In use API error xx indicates error code failed to set recv timeout xx In use API error xx indicates error code failed to set send timeout xx In use API error xx indicates error code Invalid in address xx In use API error xx indicates IP address send to failed xx In use API error xx indicates error code Wrote xx bytes ...

Page 251: ...LU and FPU operations and check that the results are correct 2 Test screen Test detail The test details under execution are displayed It displays in order of ALU TEST and FPU TEST Progress status Displays the progress status of the test with the progress bar 3 Result judgment Check whether the calculation result is the same as expected one In the case of PASS The PASS Count display on the test scr...

Page 252: ...nual 960 809 The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks The ALU test made an error An error occurred duringprocessing of ALU The FPU test made an error An error occurred duringprocessing of FPU ...

Page 253: ...ail Mode This test mode performs display of test items in the Simple mode as well as random drawing of circles squares and lines 2 Test screen Example of a test screen 3 Result judgment The operator judges PASS or FAILE by visual check However unless program error occurs OK is displayed in the Result field on the WinPE T D screen In the case of PASS The PASS Count display on the test screen is zoo...

Page 254: ...he original file Detail Mode This test mode creates a 384 KB file Write reads the file and compares it with the original file 2 Test screen Test detail The drive under test execution is displayed Progress status Displays the progress status of the test with the progress bar 3 Result judgment In the case of PASS The PASS Count display on the test screen is zoomed in and OK is displayed in the Resul...

Page 255: ...the specified size xx indicates error code This message also appears when no floppy disk is in the floppy disk drive Open File Error Code xx Failed in opening the file zx indicates file code Write File Error Code xx Failed in writing to the file zx indicates file code Note The test causes error if the floppy disk is write protected Make sure that the floppy disk is not write protected ...

Page 256: ...B file Write reads the file and compares it with the original file 2 Test screen Test detail The drive under test execution is displayed Progress status Displays the progress status of the test with the progress bar 3 Result judgment This test is regarded as 1PASS when every access to the files in all of the devices connected to the PC is successful If an error occurs even in a device the error co...

Page 257: ...he detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks File Access Error xx Failed the file access xx indicates drive name Space size Error Code xx There is no sufficient free space for the file with the specified size xx indicates drive name ...

Page 258: ...e Mode Detail Mode Simple Mode tests at intervals of order 5 seconds Detail Mode tests at intervals of order 10 seconds The test content is to verify that there is no difference between the calculated estimated time and really taken time 2 Test screen A clock will be set 10 seconds ago in 2000 and inspection will be started The time is displayed every one second on the screen All the displays are ...

Page 259: ...omed in and OK is displayed in the Result field on the WinPE T D screen In the case of FAIL The Error Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The information of the time at which an error occurred is printed to the log of WinPE T D More details are as shown below The following example indicates that a time difference of 2 seconds has oc...

Page 260: ...960 809 3 34 7 12 KEYBOARD Test 1 Test content The keyboard of PC is a test which judges whether it operates normally Simple Mode Detail Mode The same operation is carried out whichever it chooses 2 Test screen The arrangement of a keyboard is displayed on the display of PC ...

Page 261: ...rectly the object key on a display will be eliminated 2 When redoing a keyboard test the Refresh button arranged at the screen lower left is pressed Next it returns to the state immediately after starting Note The check of the FN key should press FN and F3 simultaneously It does not react even if it presses only the FN key ...

Page 262: ...ntenance Manual 960 809 The keyboard which can be tested is two kinds US Keyboard A4 Mode and US Keyboard A4 Mode 10Key Mode When you test a keyboard with a ten key choose US Keyboard A4 Mode 10Key Mode by the combo box of the keyboard layout upper left stage ...

Page 263: ... pressed before all the keys are pressed The thing in which the operator made the mistake is told OK Although the keyboard test is not ended it is considered as success Cancel It returns to a keyboard test screen If all the keys are eliminated it becomes impossible in addition to choose the Fail button In the case of PASS The PASS Count display on the test screen is zoomed in and OK is displayed i...

Page 264: ...9 3 34 7 13 Mouse Test 1 Test content The Mouse of PC is a test which judges whether it operates normally Simple Mode Detail Mode The same operation is carried out whichever it chooses 2 Test screen If a mouse test start is carried out the above mentioned screen will be displayed ...

Page 265: ... it is simultaneously displayed on the corresponding section of a right hand side mouse illustration by coloring 2 Press the Refresh button at the lower left of a screen to redo a mouse test It returns to the initial screen of a test 3 The cursor position is expressed in the lower part of a screen as X coordinates and Y coordinates 4 Test items other than the cursor position become effective only ...

Page 266: ...ompleted The thing in which the operator made the mistake is told OK Although the keyboard test is not ended it is considered as success Cancel It returns to a keyboard test screen When the item to the mouse tests is eliminated it becomes impossible moreover to choose the Fail button In the case of PASS The PASS Count display on the test screen is zoomed in and OK is displayed in the Result field ...

Page 267: ...ed to the upper controller is checked and Error Register If there is a value it will judge with an effective log Next it tests by reading to LBA by which logging is carried out Command C 8h Read DMA or 25h Read DMA Ext are then used When a media error is detected by a reading test it is considered as an error Simple Mode Detail Mode The same operation is carried out whichever it chooses 2 Test scr...

Page 268: ...ng FreeDOS T D is as follows Note Start the machine after connecting the FDD If the FDD is connected to the machine after FreeDOS T D started it does not recognize the FDD 3 35 1 1 Test device configuration Devices to be tested and Test devices Abbreviated names CPU Central Processing Unit RAM Random access memory ROM Read only memory TIM Real Timer Backup memory 128bytes CRT Display unit ...

Page 269: ... and Diagnostics PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL 3 157 HDD Hard disk drive KB Keyboard FDD Floppy disk drive 3 35 1 2 Test program configuration This test program is configured as below ...

Page 270: ...isplay DISPLAY 4 01 02 03 04 05 VRAM read write for VGA Gradation for VGA Gradation for LCD Gradation Mode test for VGA All dot on off for LCD FDD 5 01 02 03 04 05 Sequential read Sequential read write Random address data Write specified address Read specified address 6 7 HDD 8 01 02 03 04 05 06 07 08 09 Sequential read Address uniqueness Random address data Cross talk peak shift Partial Read Writ...

Page 271: ...en the test program is loaded and the following test selection screen is displayed Refer to section 4 2 2 for details Use the Up or Down cursor key to select your desired item and press the Enter key If you select 1 on the above screen the test menu for selecting each test is displayed In addition items 5 7 indicate the tasks to be supported by this T D Note Pressing the Esc key or selecting 0 on ...

Page 272: ...he Enter key 1 9 Select the subtest menu described in section 4 2 3 88 Specifies the number of error retries 0 255 99 Redisplays the main menu screen in section 4 2 1 Pressing Esc is also considered valid If either test item of 5 FLOPPY DISK TEST or 8 HARD DISK TEST is executed from the test menu the following requirements have to be set 1 FLLPPY DISK TEST The following message will appear Select ...

Page 273: ...re error is detected Select 1 or 2 1 The dumped data is not displayed on the screen even if a data compare error occurs Only pressing the Enter key is also considered valid 2 The dumped data is displayed on the screen when a data compare error occurs This message is used to select whether or not the HDD status is displayed on the screen The HDC status is described in section 3 20 Select 1 or 2 1 T...

Page 274: ... MENU the following sub menu is displayed Use the Up or Down cursor key to select your desired item and press the Enter key When you select any subtest item you are taken to the test mode described in the detail of each test function in section 4 6 Pressing the Esc key or selecting 99 returns to the test selection screen described in section 3 31 4 2 2T ...

Page 275: ...ys to select either of Yes No and press Enter Pressing the Esc key returns to the subtest selection screen described in section 4 2 3 YES When the current test cycle is finished the pass counter is incremented by 1 and the next test cycle stops NO When the current test cycle is finished the test is terminated and the subtest selection screen is redisplayed 2 ERROR STOP YES When an error occurs the...

Page 276: ...１ Test end The test ended Select a subtest ２ Continue The next step will be executed ３ Retry The error step will be retried 3 Discontinuing a test If you press the Ctrl Alt Break keys during a test the test is discontinued and the screen returns to the subtest menu described in section 3 31 4 2 3 ...

Page 277: ... ERROR 2 ROM THORMISTOR ERROR 3 MEMORY 01 02 DD RAM PARITY ERROR RAM PROTECTED MODE NO CHANGE RAM CACHE MEMORY ERROR KEYBOARD FE FD F0 F1 F2 F3 F4 F5 F6 F7 F8 F9 FA EF ED USB GET DESCR ERROR FIRST USB SET ADDRESS ERROR HUB GET DESCR ERROR Top 8B HUB GET DESCR ERROR Whole HUB SET CONFIGURATION ERROR HUB GET DESCR ERROR DESCR HUB SET FEATURE ERROR P ON HUB GET STATUS ERROR HUB SET FEATURE ERROR RESE...

Page 278: ...ER ERROR HDD 05 07 09 0B BB 08 01 02 04 10 20 40 80 11 AA CC E0 0A EE DA 12 HDD HDC NOT RESET ERROR HDD DRIVE NOT INITIALIZE HDD DMA BOUNDARY ERROR HDD BAD TRACK ERROR HDD UNDEFINED ERROR HDD OVERRUN ERROR DRQ ON HDD BAD COMMAND ERROR HDD ADDRESS MARK NOT FOUND HDD RECORD NOT FOUND ERROR HDD ECC ERROR HDD HDC ERROR HDD SEEK ERROR HDD TIME OUT ERROR HDD ECC RECOVER ENABLE HDD DRIVE NOT READY HDD WR...

Page 279: ... memory The operation guide is displayed at the bottom of the screen and the error status names are displayed on the right side of the screen The error information on the screen can be processed respectively with each key of the 1 to 9 keys In the case of error retry OK R is added before the error status However the error count is not incremented 6 B Read FD Log Read 7 B Write FD Log Write 8 C Rea...

Page 280: ...e devices capable of unattended operation The name of test device and the number of subtest being tested are displayed on the screen during a test The following table indicates the test items Test Name Sub test No Memory Display Real Timer HDD 01 Conventional Memory 02 Protected Mode 04 Stress Test 01 VRAM read write for VGA 02 Backup memory 01 Sequential read ...

Page 281: ...sk No 7 the following FDD utility selection menu is displayed Use the Up and Down cursor keys to select your desired item and press the Enter key If you press the Esc key or select 9 the screen returns to the main menu described in section 4 2 1 1 DUMP This program displays the contents of the floppy disk and the designated sectors of the hard disk on the display ...

Page 282: ... a constant data to conventional memory 0 to 640 KB then reads the new data and compares the result with the original data With regard to the test memory content save the data to the test memory before the test and restore it after the test Details of Test 1 1 This subtest performs a test data write read compare operation to the work memory 640KB from 0000 0000 to 9000 FFFF in the real mode The te...

Page 283: ...4 Constant Data Test Write double words of the data to the whole of the data in 64KB units then read double words of the written data and compare the result with the original data Test data FFFFFFFFh 00000000h 80018001h Step 5 Address Pattern Test Write double words of the data to the address pattern data read double words of the written data and compare the result with the original data Test data...

Page 284: ...the test memory before the test and restore it to the former address after the test Coincidence assurance of the memory content Details of Test This subtest displays the number of memory accesses within the same time in both of Cache ON and Cache OFF by the counter Check that the benchmark speed is high when the cache is used 4 Stress This subtest writes or reads constant data and address data fro...

Page 285: ...Maintenance Manual 960 809 CONFIDENTIAL 3 173 JMP Read and Compare Step 7 JMP Write Address pattern 2 1 4 3 4 increment 0 1 2 decrement JMP Read and Compare Step11 Dword Transfer Data is an 32 bit shift data Step 11 bit reversed pattern ...

Page 286: ...1 Pressed key code display When a key is pressed the scan code character code and key top name are displayed on the screen in the format shown below The 88 key compatible with the 106 key is not tested because this key operating in overseas mode uses the different character code table Not for Japan model ...

Page 287: ...t displays bands of gradations for mixed colors then for red green and blue Next it displays eight solid colors full screen red semi red green semi green blue semi blue white and semi white Each color displays for three seconds 4 Gradation Mode test for VGA This subtest displays gradations for following modes To change the mode press Enter It automatically judges vesa mode supported by each mode a...

Page 288: ...５ＡＤＡＤ Repeated data after the second sector 2 3 Random address data This subtest writes random data to random addresses on all tracks track 0 to 39 0 to 79 on a floppy disk The data is then read and compared to the original data 20 times pass Test sector 1 4 Write specified address This subtest writes the data specified by an operator to a specified track head and address TEST DATA TRACK NO HEAD N...

Page 289: ...Result Status 1 2 Result Status 2 3 Cylinder Address 4 Head Address 5 Sector Address 6 Number of Bytes Sector Result Status 0 7 6 5 4 3 2 1 0 IC1 IC0 SE EC NR HD US1 US0 IC1 IC0 Interrupt Code bits 00 normal 01 abnormal 10 invalid CMD 11 abnormal FDD ready SE Seek end EC Equipment check track 0 is detected NR Not ready HD Head address US1 US0 Unit select ...

Page 290: ... DE OR ND NW MR EN End of Cylinder DE Data error OR Over run DMAC ND No data NW Not writable MA Missing address mark Result Status 2 7 6 5 4 3 2 1 0 CM DD NC SH SN BC MD CM Control mark DD Data error data field NC No cylinder SH Scan equal hit SN Scan not satisfied BC Bad cylinder MD Missing address mark data field ...

Page 291: ...s the HDD can be read Forward sequential Reverse sequential Random 3 Random address data This subtest writes random data in a random length to random addresses This data is then read and compared to the original data 4 Cross talk peak shift This subtest writes eight types of worst pattern data listed below to a cylinder then reads the data while moving from cylinder to cylinder Test the data inter...

Page 292: ...data which has been written to a specified cylinder and head on the HDD 8 Sequential write This subtest writes specified 2 byte data to all of the cylinders on the HDD 9 W R C specified address This subtest writes data to a specified cylinder and head on the HDD then reads the data and compares it to the original data HDC Status An error occurs during the HDD test the following message is displaye...

Page 293: ... does not accept the command 1 HDD is ready 5 DWF write fault 0 Write is successful 1 Write error 4 DSC seek complete 0 Seek error 1 Seek normal termination 3 DRQ data request 0 No data transfer request 1 Data transfer being requested 2 COR corrected data 0 Not used 1 Data error occurrence 1 IDX index 0 Not used 1 Index detection 0 ERR error 0 Normal termination 1 End with error ...

Page 294: ...BadBlockMark 0 Not used 1 Defective block mark detection 6 UNC uncorrectable 0 No uncorrectable data error 1 Uncorrectable data occurrence 5 4 IDN identification 0 Not used 1 No ID field 3 2 ABT about 0 Not used 1 Illegal command or command abort 1 TK0 track zero 0 Track 0 detection 1 Track 0 not detection When recalibrated 0 0 ...

Page 295: ...or clock function 2 Backup memory This subtest writes the data for 1bit ON 01 02 04 80h and 1bit OFF FE FB FB 7Fh and AAh 55h to 114 bytes of addresses from 0E to 7Fh reads the written data and compares the result with the original data 3 Real time carry Set the constant value as below and check carry of the timer Month Date Year Hour Min Sec 12 31 2008 23 59 58 ...

Page 296: ... Manufacturer of PC Product Nam e Product name of PC Part Number Part number of PC Serial Number Serial number of PC BIOS Version BIOS version of PC CPU Name0 Name of the first CPU mounted in PC CPU Clock0 Current Clock of CPU Max Clock CPU Socket0 Name of CPU socket CPU Description0 Name of CPU processor CPUID Family Model Stepping L2 Cache0 Second cache of CPU CPU Name1 Name of the second CPU mo...

Page 297: ...ash Disk Name of USB flash disk and its capacity GB ODD0 Name of ODD and media type FDD Name of FDD Key Board Name of keyboard Mouse Name of mouse Other Disk Name of HDD other than IDE IEEE1394 and USB and its capacity 3 36 1 2 Test conditions The following table lists the test statuses Item Name Description T D Version Version of WindowsPE T D Test mode Indicates the test mode When a test is perf...

Page 298: ...imple Mode Displays the result of the test performed in the Simple mode indicates that the test is OK indicates that there is any problem in the test Detail Mode Displays the result of the test performed in the Detail mode indicates that the test is OK indicates that there is any problem in the test Heart Run Displays the result of heat run test The current version does not support it Comment Disp...

Page 299: ...ed when it differs from the reading size as which the read size was specified HDD TEST Read Hdd Create File Error Address It is recorded when an error occurs in file opening However the case of an AccessDenied error is excluded HDDL Error Access to was denied It is recorded when an AccessDenied error occurs in file opening Not an error but the test was skipped This log A key becomes SKIP instead o...

Page 300: ...d Error 2 It is recorded when the value read from test CD is not in agreement with a default An IP address does not understand one It is recorded when an IP address is not able to be acquired WSAStartup failed It is recorded when WSAStartup goes wrong WSASocket failed It is recorded when WSASocket goes wrong failed to set send timeout It is recorded when a setup of a timeout goes wrong Invalid in ...

Page 301: ...or Code 0x It is recorded when an error occurs in file opening FDD Write File Error Code 0x It is recorded when the write error of a file occurs 1394 is not connected It records when it tests without equipping with an IEEE1394 device File Access Error It is recorded when an error occurs during a file operation is a drive letter 1394 STORAGE Space Size Error It is recorded when the capacity for wri...

Page 302: ... the built in ODD For the models in which ODD is not built boot the system from the USB memory 3 VIDEO Test If the VIDIO test and other test are executed simultaneously Multitasking the test status cannot be shown on the WinPE T D main screen due to the VIDIO test 4 LAN Test To conduct the LAN test be sure to connect the LAN router with DHCP to the PC Do not connect the LAN router to the external ...

Page 303: ...er Test If the Timer test and other test are executed simultaneously Multitasking the error time displayed in the test log is not displayed correctly 8 CD Boot After Winpe is selected on the Multiboot selection screen when the system is booted from the CD the Press any Key to boot from CD or DVD message is displayed but only the ENTER key is valid 3 37 3 Notices and Restrictions Freedos 1 USB Boot...

Page 304: ... CONFIDENTIAL Chapter 4 Replacement Procedures ...

Page 305: ...4 Replacement Procedures 4 ii CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 4 ...

Page 306: ...3 4 9 Fan hood 4 26 4 10 Keyboard 4 28 4 11 Memory module slot A 4 32 4 12 Wireless LAN card Robson card 4 35 4 13 3G card 3G model only 4 39 4 14 Base assembly and cover assembly 4 41 4 15 Slim select bay latch 4 45 4 16 Battery lock assembly 4 47 4 17 RTC battery 4 48 4 18 Bluetooth module 4 50 4 19 Front panel 4 52 4 20 Fan Heat sink CPU 4 53 4 21 System board 4 58 4 22 HDD cable Bluetooth cabl...

Page 307: ...80 Maintenance Manual 960 809 4 29 Speaker 4 74 4 30 Hinge assembly 4 76 4 31 LCD unit Touch panel Digitizer 4 80 4 32 Switch board Fingerprint sensor board 4 101 4 33 Web camera board 4 103 4 34 Wireless antenna Internal microphone Web camera cable 4 104 ...

Page 308: ...26 Figure 4 14 Removing the keyboard holder 4 28 Figure 4 15 Removing the screw 4 29 Figure 4 16 Removing the keyboard cover 4 30 Figure 4 17 Removing the keyboard 4 30 Figure 4 18 Removing the memory slot cover slot A 4 32 Figure 4 19 Removing the memory module slot A 4 33 Figure 4 20 Removing the insulator 4 35 Figure 4 21 Removing the Robson card 4 36 Figure 4 22 Removing the wireless LAN card ...

Page 309: ... 4 69 Figure 4 44 Removing the touch pad 1 4 70 Figure 4 45 Removing the touch pad 2 4 71 Figure 4 46 Removing the touch pad 3 4 72 Figure 4 47 Removing the speaker 4 74 Figure 4 48 Removing the hinge assembly 1 4 76 Figure 4 49 Removing the hinge assembly 1 3G model only 4 77 Figure 4 50 Removing the hinge assembly 2 4 78 Figure 4 51 Removing the LCD mask 4 80 Figure 4 52 Removing the LCD assembl...

Page 310: ...the chart indicate the relevant section numbers in this manual In all cases when removing an FRU the battery pack must also be removed When repairing an FRU that is the potential cause of a computer fault use the chart to determine the order in which FRUs need to be removed Chart Notation The chart shows the case for the following example Removing the Base assembly and cover assembly All FRUs down...

Page 311: ...the computer is disconnected from an AC power source Remove any metal jewelry or accessories such as necklaces bracelets or rings in order to reduce the risk of electric shock Never work with wet or damp hands 3 Be careful of edges and corners as these may cut CAUTION 1 When you change a component be sure the replacement component meets the required specifications Never use foreign parts to avoid ...

Page 312: ...he diagnostic tests described in Chapter 2 to determine which FRU is the cause of the fault Do not perform any unnecessary work Always work in accordance with the disassembly and re assembly procedures in this manual Keep parts removed from the computer in a safe place away from the computer where they will not be damaged or interfere with your work Disassembling requires the removal of a large nu...

Page 313: ...n Pull the cable to ensure that it is securely connected If the cable is disconnected from the connector reconnect it making sure that you lift the pressure plate high enough to insert fully the cable For spring connectors lifting up the stopper frees the cable and allows it to be pulled out To reconnect hold the stopper in the up position and insert the cable then lower the stopper to secure the ...

Page 314: ...nstructions carefully Hurrying the assembly work will only introduce new problems Check that all cables and connectors are securely connected Before fastening FRUs or other parts in place ensure that no cables are caught on screws or the FRU Check that all latches are securely closed Ensure that you have installed all FRUs correctly and do not have any screws left over Using an incorrect screw may...

Page 315: ...4 6 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 COVER T PAD BUTTON L2 L1 J3 LCD COVER LCD TOP COVER MASK LCD PROTECT B E 6 I l A A B 2 E B B 7 ODD BASE ODD BASE D2 D1 BASE ODD D3 BASE COVER K1 B3 MASK COVER MASK LCD COVER C2 COVER HINGE A B 6 A A2 HINGE CAP LCD COVER M2 REARCOVER A1 HINGE CAP LCD COVER COVER HINGE M1 REARCOVER BASE HINGE REARCOVER M3 ...

Page 316: ...ople around you it is important that you use Electrostatic Discharge ESD equipment Correctly utilizing of the equipment increases the percentage of successful repairs and saves on the cost of damaged or destroyed parts The following equipment is required for disassembly and assembly One Philips screwdriver with type 0 bit for THIN HEAD screws One Philips screwdriver with type 1 bit for screws othe...

Page 317: ...ends that you use an electric screwdriver for quick and easy operations M2 2mm 0 167 N m 1 7 kgf cm M2 5 2 5mm 0 294 N m 3 0 kgf cm M3 3mm 0 549 N m 5 6 kgf cm NOTE To prevent damage to THIN HEAD screws use type 0 bit philips screwdriver Press along the axis of the screwdriver while turning the screw This is because the contact area between the screw and driver is less than for a pan head screw st...

Page 318: ...m and so on Grip area Screw Notation To make maintenance of the computer easier markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body Format Screw type Screw length mm Screw type B Bind screw F Flat head screw S Super thin head screw T Tapping screw U Other screws Unique screws pan head stud etc Example B6 6mm Bind screw Screw color ma...

Page 319: ...ery pack 1 Turn off the power of the computer 2 Disconnect the AC adapter and all other external devices from the computer 3 Turn the computer upside down 4 Release the battery lock 5 Pull out the battery pack while sliding the battery release latch toward the arrow pointing Battery pack Battery release latch Battery lock Figure 4 1 Removing the battery pack NOTE Dispose of the used battery pack i...

Page 320: ...correctly Dispose always the used batteries pack in accordance with the laws and ordinances of your local authority Use only the batteries approved by Toshiba NOTE Check visually the battery terminals and clean off any dirt with a dry cloth 1 Turn off the power of the computer 2 Disconnect the AC adapter and all other external devices from the computer 3 Insert the connector of the battery pack to...

Page 321: ...ssCard manual or the manuals of the computer system you are using 1 Turn the computer face up and open the display 2 Push the ExpressCard It will pop out It will pop out partly when you release so pull out the card ExpressCard Figure 4 2 Removing the ExpressCard Installing the ExpressCard The following describes the procedure for installing the ExpressCard See Figure 4 2 1 Insert the ExpressCard c...

Page 322: ...a manual or the manuals of the computer system you are using 1 Push the Bridge media It will pop out partly so pull out the card For an instance SD card is described in the figure 4 3 Bridge media SD card Figure 4 3 Removing the Bridge media Installing the Bridge media SD Card Memory Stick xD Picture Card MultiMediaCard The following describes the procedure for installing the Bridge media See Figu...

Page 323: ...blet PC pen in the tablet PC pen slot so that it protrudes slightly 2 Pull the tablet PC pen to remove it Tablet PC pen Figure 4 4 Removing the tablet PC pen Installing the Tablet PC pen The following describes the procedure for installing the tablet PC pen See Figure 4 4 1 Insert the tablet PC pen into the slot until it locks 4 14 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 324: ...t shown by the arrow using an object with a thin tip 3 Slide the reserve pen case as shown in the following figure and remove it Object with a thin tip Reserve pen case Figure 4 5 Removing the reserve pen case Installing the Reserve pen case The following describes the procedure for installing the reserve pen case See Figure 4 5 1 Seat the reserve pen case to the slot and slide it until it locks P...

Page 325: ...ure 4 6 to 4 8 CAUTION Take care not to press on the top and bottom of the HDD Pressure may cause data loss or damage to the device 1 Loosen two screws fixing the HDD slot cover and remove the HDD slot cover Screw HDD slot cover Figure 4 6 Removing the HDD slot cover 4 16 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 326: ...the HDD assembly from the connector of the HDD cable NOTE When removing the HDD assembly be careful not to tear the tab If the tab is torn replace the HDD holder with a new one Tab HDD cable HDD assembly Figure 4 7 Removing the HDD assembly PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 17 ...

Page 327: ...ve the following screws fixing the HDD holder M3 0 4 0C FLAT HEAD screw 4 4 Separate the HDD holder and HDD 4 18 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 M3 0x4 0C FLAT HEAD HDD holder HDD frame and tab M3 0x4 0C FLAT HEAD M3 0x4 0C FLAT HEAD HDD Figure 4 8 Removing the HDD ...

Page 328: ...e HDD 1 Seat the HDD in the HDD holder and secure them with the following screws M3 0 4 0C FLAT HEAD screw 4 CAUTION Do not apply pressure to the middle of the HDD assembly It may damage the HDD assembly Hold the HDD assembly by its corners 2 Set the connector of the HDD cable upward and connect the HDD assembly to the connector Press the HDD assembly to ensure a firm connection 3 Set the HDD asse...

Page 329: ...ct bay slot It may cause injury 1 Remove the following screw securing the latch M2 5 4 0B FLAT HEAD screw 1 2 Set the removed screw into the screw hole The slim select bay is unlocked 3 While sliding the latch toward the arrow direction in the Figure 4 10 push the hook of the slim select bay module and pull out the slim select bay module to disconnect it from the system board Screw hole Latch Hook...

Page 330: ...IAL 4 21 Figure 4 10 Detaching the optical drive assembly Installing the slim select bay module The following describes the procedure for installing the slim select bay module See Figure 4 9 and 4 10 1 Install the ODD side assembly to the optical drive assembly and secure it with the following screws M2 0 3 0C S THIN HEAD screw 1 M2 0 22 0C BIND screw 1 2 Install the connector base to the optical ...

Page 331: ... 0 3 0C S THIN HEAD screw 2 3 Insert the slim select bay module into the slot to connect it to the connector on the system board Press to ensure a firm connection 4 Remove the following screw from the screw hole Then secure the latch with the removed screw The slim select bay is locked M2 5 4 0B FLAT HEAD screw 1 ...

Page 332: ... dirt on the terminals may cause memory access problems Never press hard or bend the memory module Removing the memory module To remove the memory module make sure the computer is in boot mode and powered off Then perform the following procedure See Figure 4 11 and 4 12 1 Loosen the screw securing the memory slot cover and remove the memory slot cover Screw Memory slot cover Figure 4 11 Removing t...

Page 333: ...ures 4 8 Memory module slot B 2 Open the left and right latches and remove the memory module Memory module Latch Latch Figure 4 12 Removing the memory module slot B 4 24 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 334: ...e first and press it to connect firmly CAUTION The power must be turned off when you insert the memory module Inserting the memory module with the power on risks damaging the module or the computer itself Do not install a memory module only in the slot B Use the slot A prior to the slot B Otherwise the computer or the memory may be damaged Never press hard or bend the memory module After installin...

Page 335: ...s with tweezers Removing the Fan hood The following describes the procedure for removing the fan hood See Figure 4 13 1 Remove the following screw and fan hood cover M2 0 4 0B BIND screw 1 2 Remove the fan hood from the slot M2 0 4 0B BIND Guide Fan hood cover Guide Fan hood Figure 4 13 Removing the fan hood 4 26 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 336: ... CONFIDENTIAL 4 27 Installing the Fan hood The following describes the procedure for installing the fan hood See Figure 4 13 1 Install the fan hood into the slot 2 Set the fan hood cover with the guide under the base and secure it with the following screw M2 0 4 0B BIND screw 1 ...

Page 337: ...computer face up 2 Open the display and make it flat 3 Insert your finger into the slit and lift up the keyboard holder to remove 4 Remove the following screws securing the keyboard M2 0 3 0C S THIN HEAD screw 2 Keyboard holder M2 0x3 0C S THIN HEAD M2 0x3 0C S THIN HEAD Slit Figure 4 14 Removing the keyboard holder 4 28 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 338: ...e top edge of the keyboard while releasing latch and turn it face down on the palm rest while releasing the guides from the slits Slit Guide Keyboard Latch Guide Figure 4 15 Removing the screw PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 29 ...

Page 339: ...HEAD screw 1 M2 5x3 0C S THIN HEAD Keyboard cover Figure 4 16 Removing the keyboard cover 7 Disconnect the keyboard cable from the connector CN3240 on the system board and remove the keyboard CN3240 Keyboard cable Figure 4 17 Removing the keyboard 4 30 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 340: ...TION Extra portion of the keyboard cable must be put under the palm rest 3 Install the keyboard cover and secure it with the following screw Insert the guide of the keyboard cover first M2 5 3 0C S THIN HEAD screw 1 4 Turn the keyboard face up and insert the four guides of the keyboard into the four slits Set the keyboard while pushing the latch Make sure the guide of the keyboard is under the lat...

Page 341: ...on the terminals may cause memory access problems Never press hard or bend the memory module Removing the memory module To remove the memory module make sure the computer is in boot mode and powered off Then perform the following procedure See Figure 4 18 and 4 19 1 Remove the following screws and memory slot cover M2 5 3 0C S THIN HEAD screw 2 M2 5x3 0C S THIN HEAD Memory slot cover Figure 4 18 R...

Page 342: ...ot A 4 Replacement Procedures 2 Open the left and right latches and remove the memory module Latch Latch Memory module Figure 4 19 Removing the memory module slot A PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 33 ...

Page 343: ... to connect firmly CAUTION The power must be turned off when you insert the memory module Inserting the memory module with the power on risks damaging the module or the computer itself Do not install a memory module only in the slot B Use the slot A prior to the slot B Otherwise the computer or the memory may be damaged Never press hard or bend the memory module After installing the memory module ...

Page 344: ...emove the wireless LAN card Robson card with the computer turned on The computer or the wireless LAN card Robson card can be damaged Do not touch the connectors on the wireless LAN card Robson card Debris on the connectors may cause the wireless LAN card Robson card access problems 1 Peel off the insulator CAUTION Do not reuse the removed insulator Insulator Figure 4 20 Removing the insulator PORT...

Page 345: ...d 2 Remove the following screws and disconnect the Robson card from the connector on the system board M2 0 4 0B S THIN HEAD screw 2 M2 0 4 0B S THIN HEAD Robson card Figure 4 21 Removing the Robson card 4 36 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 346: ...disconnector 4 Remove the following screws and disconnect the wireless LAN card from the connector on the system board M2 0 4 0B S THIN HEAD screw 2 Wireless LAN antenna cable white Wirless LAN antenna cable black Wireless LAN card M2 0 4 0B S THIN HEAD M2 0 4 0B S THIN HEAD Figure 4 22 Removing the Wireless LAN card PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 37 ...

Page 347: ...ard to the connector on the system board slantwise and press it to connect firmly 2 Secure the wireless LAN card with the following screws M2 0 4 0B S THIN HEAD screw 2 3 Connect the wireless LAN antenna cables white 1 black 2 to the connectors on the wireless LAN card NOTE For models without wireless LAN fix the antenna cables to the place where the wireless LAN card is mounted for wireless LAN m...

Page 348: ...connectors on the 3G card Debris on the connectors may cause the 3G card access problems 1 Disconnect the 3G card antenna cables blue and red from the 3G card using an antenna coaxial cable disconnector 2 Remove the following screws and disconnect the 3G card from the connector on the system board M2 0 4 0B S THIN HEAD screw 2 M2 0 4 0B S THIN HEAD 3G card 3G antenna cable blue 3G antenna cable re...

Page 349: ...ure 4 23 CAUTION Be sure to switch the computer off before installing the 3G card Otherwise the computer or the3G card may be damaged 1 Insert the 3G card to the connector on the system board slantwise and press it to connect firmly 2 Secure the 3G card with the following screws M2 0 4 0B S THIN HEAD screw 2 3 Connect the 3G antenna cables blue and red to the connectors on the 3G card ...

Page 350: ...See Figure 4 24 to 4 26 1 Remove the following screw M2 0 4 0B BIND screw 1 2 Disconnect the touch pad cable LCD cable and digitizer cable from the connector CN3250 CN5601 and CN9540 on the system board M2 0 4 0B BIND Touch pad cable connected to CN3250 LCD cable connected to CN5601 Digitizer cable connected to CN9540 Figure 4 24 Removing the base assembly and cover assembly 1 PORTÉGÉ M780 Mainten...

Page 351: ...rees 4 Turn the display clockwise 90 degrees and remove the following screws M2 5 10 0B FLAT HEAD screw 2 5 Remove the hinge rear cover M2 5 10 0B FLAT HEAD Hinge rear cover Figure 4 25 Removing the base assembly and cover assembly 2 4 42 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 352: ...omputer 7 Remove the following screws M2 5 16 0B FLAT HEAD screw 3 16 in the figure below M2 5 6 0B FLAT HEAD screw 10 6 in the figure below 8 Separate the base assembly and cover assembly 16 6 16 6 6 6 6 6 6 6 16 6 6 Base assembly Cover assembly Figure 4 26 Removing the base assembly and cover assembly 3 PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 43 ...

Page 353: ... FLAT HEAD screw 3 16 in the figure 4 26 M2 5 6 0B FLAT HEAD screw 10 6 in the figure 4 26 2 Turn the computer face up and stand the display 90 degrees 3 Turn the display clockwise 90 degrees 4 Secure the following screws M2 5 10 0B FLAT HEAD screw 2 5 Turn the display counter clockwise 90 degrees The display is returned to the former position 6 Set the hinge rear cover 7 Connect the touch pad cab...

Page 354: ... select bay latch See Figure 4 26 1 Remove the slim select bay cap on the bottom while pushing two latches inside to release them 2 Remove the slim select bay latch in the direction in the figure below Be careful not lose the spring Slim select bay l PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 45 Figure 4 26 Removing the slim select bay latch Slim select bay cap Latch Spring atch Latch ...

Page 355: ...enance Manual 960 809 Installing the Slim select bay latch The following describes the procedure for installing the slim select bay latch See Figure 4 26 1 Set the spring to the slim select bay latch 2 Set the slim select bay latch to the slot 3 Push the slim select bay cap from the bottom ...

Page 356: ... 1 Remove the battery lock assembly from the slot while pushing it in the direction in the figure below Battery lock assembly Figure 4 27 Removing the battery lock assembly Installing the Battery lock assembly The following describes the procedure for installing the battery lock assembly See Figure 4 27 1 Set the battery lock assembly into the slot PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENT...

Page 357: ... authority Removing the RTC battery The following describes the procedure for removing the RTC battery See Figure 4 28 1 Disconnect the RTC battery cable from the connector CN9300 on the system board 2 Peel off the insulator and remove the RTC battery from the slot Insulator CN9300 RTC battery cable RTC battery Figure 4 28 Removing the RTC battery 4 48 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual ...

Page 358: ...0 809 CONFIDENTIAL 4 49 Installing the RTC battery The following describes the procedure for installing the RTC battery See Figure 4 28 1 Connect the RTC battery cable to the connector CN9300 on the system board 2 Set the RTC battery to the slot and stick the insulator in place ...

Page 359: ...mputer or Bluetooth module Do not touch the connectors on the Bluetooth module on the computer Debris on the connectors may cause Bluetooth access problems 1 Turn up the black sheet 2 Remove the Bluetooth module from the slot while pushing the holder outside and disconnect the Bluetooth cable from the connector on the Bluetooth module Bluetooth cable Black sheet Bluetooth module Holder Figure 4 29...

Page 360: ...60 809 CONFIDENTIAL 4 51 Installing the Bluetooth module The following describes the procedure for installing the Bluetooth module See Figure 4 29 1 Turn up the black sheet 2 Connect the Bluetooth cable to the connector on the Bluetooth module 3 Set the Bluetooth module to the slot ...

Page 361: ...ystem board up slightly Front panel Figure 4 30 Removing the front panel Installing the Front panel The following describes the procedure for installing the front panel See Figure 4 30 1 Set the front panel to the system board in place while lifting the system board up slightly NOTE After setting the front panel make sure that the wireless communication switch moves properly 4 52 CONFIDENTIAL PORT...

Page 362: ... fan heat sink CPU See Figure 4 31 to 4 35 1 Disconnect the fan cable from the connector CN3380 on the system board 2 Remove the following screws and heat sink M2 0 4 0B BIND screw 4 3 Remove the fan hood M2 0x4 0B BIND Fan hood Fan cable Heat sink CN3380 Figure 4 31 Removing the heat sink with fan PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 53 ...

Page 363: ...he assembly while disassembling and assembling 5 Remove the following screws and separate the fan and heat sink M2 5 4 0B FLAT HEAD screw 2 NOTE Remove Install the fan on the flat plate M2 5x4 0B FLAT HEAD Heat sink Flat plate Fan Figure 4 32 Removing the fan 4 54 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 364: ... counterclockwise on the CPU socket by 180 degrees with a flat blade screwdriver 7 Remove the CPU Cam CPU Figure 4 33 Removing theCPU CAUTION When removing the CPU lift it up right above Otherwise pins of the CPU may be damaged PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 55 ...

Page 365: ...t position in the CPU socket Make sure the position of the CPU triangle mark is correct to avoid damaging pins on the CPU NOTE When replacing the CPU with a new one stick the insulator SQUARE INSULATOR to the CPU in place 3 Lock the CPU by rotating clockwise the cam on the CPU socket by 180 degrees with a flat blade driver CPU CPU socket SQUARE INSULATOR SQUARE INSULATOR Mark Figure 4 34 Installin...

Page 366: ...ance Manual 960 809 CONFIDENTIAL 4 57 Figure 4 35 Applying new grease 6 Place the fan on the heat sink and secure them with the following screws M2 5 4 0B FLAT HEAD screw 2 7 Set the fan hood in place CAUTION Do not apply silicon grease on the North bridge 8 Place the heat sink on the CPU and secure it with the following screws M2 0 4 0B BIND screw 4 9 Connect the fan cable to the connector CN3380...

Page 367: ...lator and disconnect the speaker cable and microphone cable from the connector CN6150 and CN6070 on the system board 2 Remove the following screws securing the system board M2 5 4 0B FLAT HEAD screw 2 M2 5x4 0B FLAT HEAD Speaker cable Insulator Microphone cable Connected to CN6070 Connected to CN6150 Figure 4 36 Removing the system board 1 4 58 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 368: ...OTE Do not try to remove the system board with the sensor cable being connected 5 Peel off the acetate tape and remove the modem jack from the slot 6 Remove the system board form the cover assembly Acetate tape Black sheet Sensor cable Connected to CN9530 Bluetooth cable Modem jack Acetate tape System board Figure 4 37 Removing the system board 2 PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIA...

Page 369: ... sensor cable to the connector CN9530 on the system board 3 Turn up the black sheet and arrange the Bluetooth cable in place 4 Stick the acetate tape in place CAUTION Be careful not to pinch the Bluetooth cable between the system board and cover assembly 5 Set the core of the MDC cable to the slot 6 Set the modem jack to the slot and stick the acetate tape in place 7 Secure the system board with t...

Page 370: ...ble to the connector CN6150 and CN6070 on the system board NOTE When installing a new system board stick new keyboard supports on the system board according to the model Refer to the below table for the model and corresponding key support and figure for the place PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 61 ...

Page 371: ...ect the Bluetooth cable from the connector CN4440 on the system board Insulator HDD cable CN4440 Bluetooth cable CN1900 Figure 4 38 Removing the HDD cable Bluetooth cable Installing the HDD cable Bluetooth cable The following describes the procedure for installing the HDD cable Bluetooth cable See Figure 4 38 1 Connect the Bluetooth cable to the connector CN4440 on the system board 2 Connect the H...

Page 372: ... following screws securing the MDC M2 0 4 0B BIND screw 2 2 Turn up the insulator 3 Disconnect the MDC from the connector CN3010 on the system board 4 Disconnect the MDC cable from the connector on the MDC M2 0x4 0B BIND MDC cable MDC CN3010 Modem jack Insulator Figure 4 39 Removing the MDC PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 63 ...

Page 373: ...following describes the procedure for installing the MDC See Figure 4 39 1 Connect the MDC cable to the connector on the MDC 2 Connect the MDC to the connector CN3010 on the system board 3 Arrange the MDC cable in place and wrap it with the insulator 4 Secure the MDC with the following screws M2 0 4 0B BIND screw 2 ...

Page 374: ...e PC card slot See Figure 4 40 1 Remove the following screws securing the ExpressCard slot M2 0 3 0C S THIN HEAD screw 2 M2 0 6 0C S THIN HEAD screw 2 2 Remove the ExpressCard4 slot PC card slot M2 0 3 0C S THIN HEAD M2 0 6 0C S THIN HEAD Figure 4 40 Removing the ExpressCard slot PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 65 ...

Page 375: ...Maintenance Manual 960 809 Installing the ExpressCard slot The following describes the procedure for installing the ExpressCard slot See Figure 4 40 1 Set the ExpressCard slot and secure it with the following screws M2 0 3 0C S THIN HEAD screw 2 M2 0 6 0C S THIN HEAD screw 2 ...

Page 376: ...C S THIN HEAD screw 1 M2 0 6 0C S THIN HEAD Battery cable holder Battery cable Figure 4 41 Removing the battery cable holder Installing the Battery cable holder The following describes the procedure for installing the battery cable holder See Figure 4 41 1 Set the battery cable holder to the slot and secure it with the following screw M2 0 6 0C S THIN HEAD screw 1 2 Arrange the battery cable on th...

Page 377: ...42 1 Remove the pen holder assembly from the slot Guide Hole Pen holder assembly Figure 4 42 Removing the pen holder assembly Installing the Pen holder assembly The following describes the procedure for installing the pen holder assembly See Figure 4 42 1 Install the pen holder assembly to the slot while inserting the hole into the guide 4 68 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 378: ...r board Installing the Sensor board The following describes the procedure for installing the sensor board See Figure 4 43 1 Connect the sensor cable to the connector on the sensor board CAUTION Connect the connecter on which the acetate tape is not wrapped to the sensor board The connector on which the acetate tape is wrapped is connected to the system board Be careful not to connect the connector...

Page 379: ...o 4 46 1 Peel off the glass tapes 2 Disconnect the relay cable from the connector on the touch pad 3 Remove the following screw and touch pad assembly M2 5 4 0B FLAT HEAD screw 1 M2 5 4 0B FLAT HEAD Glass tape Connector Relay cable Touch pad assembly Guide Glass tape Figure 4 44 Removing the touch pad 1 4 70 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 380: ...from the connector on the button board 5 Turn over the touch pad assembly and peel off the button board CAUTION Do not reuse the removed button board Button board Cable Double sided tape Connector Figure 4 45 Removing the touch pad 2 PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 71 ...

Page 381: ...lacement Procedures 4 28 Touch pad 6 Peel off the touch pad CAUTION Do not reuse the removed touch pad Touch pad Figure 4 46 Removing the touch pad 3 4 72 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 382: ...the surface first Then the other side touches down 3 Press down to adhere firmly Press down motion from center to perimeter Do not touch the electrical components on the GlidePoint 4 Rub the operating surface of plastic part Rubbing motion from center to perimeter The bottom of GlidePoint should be supported 2 Stick a new button board on the touch pad assembly in place with the double sided tape 3...

Page 383: ...47 1 Remove the speaker covers while releasing latches 2 Peel off the acetate tapes and take the speakers out from the speaker slots Speaker cover Acetate tape Speaker Speaker Speaker cover Latch Speaker cable Red and white Speaker cable Blue and black Latch Figure 4 47 Removing the speaker 4 74 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 384: ...kers to the slots on both sides 2 Install the speaker covers to the slots on both sides while hooking the latches 3 Arrange the speaker cables carefully as shown in the Figure 4 47 in place 4 Stick the acetate tapes in place CAUTION Arrange the speaker cable as shown in the figure below Speaker cable PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 75 ...

Page 385: ...the Hinge assembly The following describes the procedure for removing the hinge assembly See Figure 4 48 and 4 50 1 Release the cables from the guides of the cable holder Cable Figure 4 48 Removing the hinge assembly 1 4 76 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 386: ...tenna Cable Black W LAN Antenna Cable White 3G Antenna Cable Blue 3G Antenna Cable Red W LAN Antenna Cable Gray 3G Antenna Cable Blue FWGAN PCB 3G Antenna Cable Blue Figure 4 49 Removing the hinge assembly 1 3G model only PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 77 ...

Page 387: ... 3 Open the display at the right angle to the palm rest covers and turn the display clockwise 90 degrees and remove the hinge assembly 4 Remove the hinge spacer M2 5 10 0B FLAT HEAD Hinge spacer Cable holder Hinge assembly Figure 4 50 Removing the hinge assembly 2 4 78 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 388: ... for installing the hinge assembly See Figure 4 48 and 4 50 1 Set the hinge spacer hinge assembly and cable holder in place and secure them with the following screws M2 5 10 0B FLAT HEAD screw 2 2 Return the display counterclockwise in the original position and close the display 3 Arrange the cables carefully as shown in the Figure 4 48 to the guides of the cable holder ...

Page 389: ...nd close the display on the palm rest cover 2 Peel off the mask seals 9 points from the LCD mask and remove the following screws securing the LCD mask M2 5 6 0B FLAT HEAD screw 9 3 Insert your fingers into the slits on both sides and remove the LCD mask while releasing the latches M2 5x6 0B FLAT H 4 80 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 Figure 4 51 Removing the LCD mask Slit LCD ...

Page 390: ... LCD assembly M2 0 4 0B S THIN HEAD screw 4 5 Raise the top edge of the LCD assembly on the display cover M2 0x4 0B S THIN HEAD M2 0x4 0B S THIN HEAD M2 0x4 0B S THIN HEAD M2 0x4 0B S THIN HEAD LCD assembly Figure 4 52 Removing the LCD assembly 1 PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 81 ...

Page 391: ...e cables be careful not to damage the connectors 8 Remove the LCD assembly from the display cover CAUTION When putting the LCD assembly on the display cover lay a mat or something under the LCD assembly to protect the computer and the LCD from a scratch or breakage Glass tape Insulator LCD assembly Glass tape LCD cable Digitizer cable Figure 4 53 Removing the LCD assembly 2 4 82 CONFIDENTIAL PORTÉ...

Page 392: ...o not put any stress on the surface film e g moving a product with a vacuum stick on the film Use soft cloth lightly moistened with mild detergent or with ethanol when cleaning Do not use any organic solvent acid or alkaline solution Do not pile touch panels Do not put heavy objects on a touch panel FPC cable of touch panel is fragile Do not pull the FPC cable strongly Do not bend the FPC cable of...

Page 393: ... if stressed by expanding shrinking due to temperature change NEVER do so especially where the conductive connection part of film and glass electrical connection between FPC and touch panel will be deteriorated When aligning touch panel do so by the glass outline not by the film outline Aligning by the film will cause Newton ring to appear unexpected input to occur and electrical connection betwee...

Page 394: ... assembly CAUTION When removing the cable be careful not to damage the connectors 10 Peel off the acetate tapes and separate the touch panel and LCD unit digitizer Glass tape Acetate tape Acetate tape Touch panel Touch panel cable LCD unit digitizer Connector Figure 4 54 Removing the touch panel PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 85 ...

Page 395: ...ols to clean the product The digitizer sensor unit shall be installed to the system tight by using the single coated or double coated adhesive tape Be sure to design the enclosure for the digitizer sensor unit so that pushing bending twisting forces are not applied to the digitizer sensor unit during and after the installation into the system Power supply lines shall be designed as follows Power s...

Page 396: ...face of LCD panel b Affix three sides of the digitizer sensor unit to corners securely using single coated or double coated adhesive tape No slack on corner is allowed c If a slack in center signifies design the system mechanical to take up the slack d Attach the digitizer sensor unit to LCD panel parallel with LCD panel edge PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 87 ...

Page 397: ... shall always be turned off during assembly process Do not connect or disconnect the connector with force applied to the digitizer sensor unit This may damage the digitizer sensor unit circuit To protect shielding metal from progressive aerugo and protect assembly worker s fingers from minor cuts gloves must be worn when handling the digitizer sensor unit Do not let any bare conductive metal such ...

Page 398: ...o not press and rub the portion with bare hands or it may result cut your finger Do not make any scratches on the B L and TAB by the edge of the digitizer when installing the digitizer because it may result to break the TAB or make scratches on the B L and cause display function failure PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 89 ...

Page 399: ...unction failure Make sure that three latches fit the digitizer securely If the latches are not locked securely it may result to move the digitizer and give stress on the TAB or PCB and cause the display function failure Do not turn up the digitizer because it may result to give stress on the TAB or PCB and cause the display function failure 4 90 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809...

Page 400: ... Procedures Do not put any instrument on the LCD module because it may result to make scratch on the cell polarization sheet or B L and break the TAB and may cause the display function failure PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 91 ...

Page 401: ...Procedures 4 31 LCD unit Touch panel Digitizer Do not hold press and rub the TAB because it may result to break the TAB and cause the display function failure 4 92 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 402: ... sure to put the LCD module on the flat place If the LCD module is put on the uneven place it may result to break the TAB make scratch on the B L or polarization sheet and cause the display function failure NO PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 93 ...

Page 403: ...zer toward the arrow pointing while peeling off the digitizer of the LCD unit The digitizer is stuck on the LCD unit with double sided tapes CAUTION Do not reuse the removed digitizer Digitizer Figure 4 55 Removing the digitizer 4 94 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 404: ... touch panel digitizer See Figure 4 51 to 4 55 CAUTION When installing the LCD unit touch panel digitizer be careful of the followings Standards of dirt of the digitizer and dirt between the digitizer and LCD are followings Standards of dirt of the touch panel and dirt between the touch panel and LCD are followings PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 95 ...

Page 405: ... pocket of the LCD and fix it with the double sided tape NOTE When installing a new digitizer follow the instructions below Stick the glass tape in place to fix the LCD assembly Glass tape Peel off the separators of the three double sided tapes toward the arrow pointing Tag Tag Insulator Double sided tape Insulator 4 96 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 406: ...itizer on the touch panel and stick the acetate tapes in place 4 Connect the touch panel cable to the connector on the LCD assembly and stick the glass tape in place 5 Stand the LCD assembly on the display cover and connect the digitizer cable and LCD cable on the back of the LCD assembly 6 Turn up the insulator and stick two glass tapes on each connector PORTÉGÉ M780 Maintenance Manual 960 809 CO...

Page 407: ...0 4 0B S THIN HEAD screw 4 NOTE For models with a digitizer and touch panel be careful not to put the LCD cable under the metal plate of the touch panel NOTE For models with a LCD only set the LCD spacer on the display cover in place as shown bellow LCD spacer LCD spacer LCD spacer LCD spacer 4 98 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 408: ...TE When setting the LCD mask wipe the LCD with a soft cloth and make the back of the LCD mask clean with an ionizer NOTE For models with a LCD digitizer without touch panel set the protection board to the LCD mask and secure them with the double sided tape Protection board PORTÉGÉ M780 Maintenance Manual 960 809 CONFIDENTIAL 4 99 ...

Page 409: ...re are two types of black sheet one type for web camera model masks the web camera portion and the other for no web camera model does not mask the web camera portion Black sheet 9 Secure the LCD mask with the following screws and stick the mask seals 9 points M2 5 6 0B FLAT HEAD screw 9 4 100 CONFIDENTIAL PORTÉGÉ M780 Maintenance Manual 960 809 ...

Page 410: ...HEAD screw 1 2 Disconnect the switch cable from the connector on the back of the switch board 3 Remove the following screw securing the fingerprint sensor board and pull up the fingerprint sensor board M2 5 4 0B FLAT HEAD screw 1 4 Disconnect the fingerprint sensor cable from the connector on the back of the fingerprint sensor board M2 5x4 0B FLAT HEAD Fingerprint sensor board Fingerprint sensor c...

Page 411: ...switch board fingerprint sensor board See Figure 4 56 1 Connect the fingerprint sensor cable to the connector on the back of the fingerprint sensor board 2 Set the fingerprint sensor board in place and secure it with the following screw M2 5 4 0B FLAT HEAD screw 1 3 Connect the switch cable to the connector on the back of the switch board 4 Set the switch board in place and secure it with the foll...

Page 412: ...connector on the web camera board and remove the web camera board Web camera board Web camera cable Figure 4 57 Removing the web camera board Installing the Web camera board The following describes the procedure for installing the web camera board See Figure 4 57 1 Connect the web camera cable to the connector on the web camera board and set the web camera board in place PORTÉGÉ M780 Maintenance M...

Page 413: ...able are is defective replace with a new LCD cover assembly However when replacing only the LCD cover assembly or hinge assembly arrange the antennas and cables following the procedures below The following describes the procedure for removing the LCD cover assembly See Figure 4 58 and 4 59 1 Remove the following screws and separate the LCD cover assembly and hinge assembly M2 5 6 0B FLAT HEAD scre...

Page 414: ...rophone webcamera cable 3G model only Installing the Wireless LAN antenna Internal microphone Web camera cable The following describes the procedure for installing the LCD cover assembly See Figure 4 58 and 4 59 1 Set the hinge assembly onto the LCD cover assembly and secure them with the following screws M2 5 6 0B FLAT HEAD screw 2 2 Set the antennas and cables in place PORTÉGÉ M780 Maintenance M...

Page 415: ... CONFIDENTIAL Appendices ...

Page 416: ...Appendices App ii CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 417: ...TA HDD interface connector 20 pin C 7 C 5 IS2520 EXPRESS CARD interface connector 40 pin C 8 C 6 CN2300 Docking interface connector 133 pin C 9 C 7 CN2600 PCI E Mini CARD interface connector 52 pin C 12 C 8 CN2610 PCI E Mini 3G CARD interface connector 52 pin Not used C 13 C 9 CN3010 MDC module interface connector 12 pin C 14 C 10 CN3240 Keyboard interface connector 34 pin C 15 C 11 CN3250 FW3TP b...

Page 418: ...nnector 42 pin C 24 C 31 IS2630 SIMM CARD SLOT 12 pin Not used C 25 SW board FW3SW C 32 CN9542 System board interface connector 15 pin C 26 Finger Sensor board FW3FP C 33 CN9541 System board interface connector 6 pin C 27 Touch Pad board FWGTP C 34 CN3241 Touch PAD interface connector 12 pin C 28 C 35 CN9570 System board interface connector 8 pin C 28 Panel Sensor board FW3PN C 36 CN9531 System bo...

Page 419: ...nual 960 809 CONFIDENTIAL App v Appendix F Wiring Diagrams F 1 F 1 RGB Monitor Loopback Connector F 1 F 2 LAN Loopback Connector F 1 Appendix G BIOS rewrite Procedures G 1 Appendix H EC KBC rewrite Procedures H 1 Appendix I Reliability I 1 ...

Page 420: ... B 6 Table B 5 Touch Pad board FW3TP connector front B 7 Table B 6 Panel Sensor board FW3PN connector back B 8 System board FW3SY Table C 1CN1400 Memory A connector 200 pin C 1 Table C 2CN1410 Memory B connector 200 pin C 4 Table C 3CN1910 SELECT BAY SATA ODD interface connector 13 pin C 7 Table C 4C CN1900 SATA HDD interface connector 20 pin C 7 Table C 5IS2520 EXPRESS CARD interface connector 40...

Page 421: ...r 10 pin C 20 Table C 23 CN9300 RTC battery connector 3 pin C 21 Table C 24 CN9530 FW3GPN board interface connector 4 pin C 21 Table C 25 CN9540 FW3FP FW3SW board interface connector 41 pin C 22 Table C 26 J4050 LAN interface connector 12 pin C 22 Table C 27 J6051 Ext MIC connector 5 pin C 23 Table C 28 J6310 HP JACK 6 pin C 23 Table C 29 J8800 DC IN connector 4 pin C 23 Table C 30 IS2140 Media Br...

Page 422: ...terface connector 3 pin C 30 Table C 38 CN2662 3G interface connector 3 pin C 30 Table C 39 CN2663 WLAN interface connector 3 pin C 30 Table D 1 Scan codes set 1 and set 2 D 1 Table D 2 Scan codes with left Shift key D 5 Table D 3 Scan codes in Numlock mode D 6 Table D 4 Scan codes with Fn key D 6 Table D 5 Scan codes in overlay mode D 7 Table D 6 No 124 key scan code D 7 Table D 7 No 126 key scan...

Page 423: ... 16 03 2 03 83 1E F0 1E 04 3 04 84 26 F0 26 05 4 05 85 25 F0 25 06 5 06 86 2E F0 2E 07 6 07 87 36 F0 36 08 7 08 88 3D F0 3D 2 09 8 09 89 3E F0 3E 2 10 9 0A 8A 46 F0 46 2 11 0 0B 8B 45 F0 45 12 _ 0C 8C 4E F0 4E 13 0D 8D 55 F0 55 15 BkSp 0E 8E 66 F0 66 16 Tab 0F 8F 0D F0 0D 17 Q 10 90 15 F0 15 18 W 11 91 1D F0 1D 19 E 12 92 24 F0 24 20 R 13 93 2D F0 2D 21 T 14 94 2C F0 2C 22 Y 15 95 35 F0 35 23 U 16...

Page 424: ...0 1B 33 D 20 A0 23 F0 23 34 F 21 A1 2B F0 2B 35 G 22 A2 34 F0 34 36 H 23 A3 33 F0 33 37 J 24 A4 3B F0 3B 2 38 K 25 A5 42 F0 42 2 39 L 26 A6 4B F0 4B 2 40 27 A7 4C F0 4C 2 41 28 A8 52 F0 52 43 Enter 1C 9C 5A F0 5A 3 44 Shift L 2A AA 12 F0 12 45 No 102 key 56 D6 61 F0 61 46 Z 2C AC 1A F0 1A 47 X 2D AD 22 F0 22 48 C 2E AE 21 F0 21 49 V 2F AF 2A F0 2A 50 B 30 B0 32 F0 32 51 N 31 B1 31 F0 31 52 M 32 B2...

Page 425: ... 1 76 Del E0 53 E0 D3 E0 71 E0 F0 71 1 79 E0 4B E0 CB E0 6B E0 F0 6B 1 80 Home E0 47 E0 C7 E0 6C E0 F0 6C 1 81 End E0 4F E0 CF E0 69 E0 F0 69 1 83 E0 48 E0 C8 E0 75 E0 F0 75 1 84 E0 50 E0 D0 E0 72 E0 F0 72 1 85 PgUp E0 49 E0 C9 E0 7D E0 F0 7D 1 86 PgDn E0 51 E0 D1 E0 7A E0 F0 7A 1 89 E0 4D E0 CD E0 74 E0 F0 74 1 110 Esc 01 81 76 F0 76 112 F1 3B BB 05 F0 05 113 F2 3C BC 06 F0 06 114 F3 3D BD 04 F0 ...

Page 426: ...2 58 D8 07 F0 07 3 124 PrintSc 6 6 6 6 6 126 Pause 7 7 7 7 7 202 Fn 4 203 Win E0 5B E0 DB E0 1F E0 F0 1F 204 App E0 5D E0 DD E0 2F E0 F0 2F Notes 1 Scan codes differ by mode 2 Scan codes differ by overlay function 3 Combined with the Fn key makes different codes 4 Fn key does not generate a code by itself 5 This key corresponds to key No 42 in a 102 key model 6 Refer to Table D 6 No 124 key scan c...

Page 427: ... 2A E0 F0 12 E0 69 E0 F0 69 E0 12 83 E0 AA E0 48 E0 C8 E0 2A E0 F0 12 E0 75 E0 F0 75 E0 12 84 E0 AA E0 50 E0 D0 E0 2A E0 F0 12 E0 72 E0 F0 72 E0 12 85 PgUp E0 AA E0 49 E0 C9 E0 2A E0 F0 12 E0 7D E0 F0 7D E0 12 86 PgDn E0 AA E0 51 E0 D1 E0 2A E0 F0 12 E0 7A E0 F0 7A E0 12 89 E0 AA E0 4D E0 CD E0 2A E0 F0 12 E0 74 E0 F0 74 E0 12 203 Win E0 AA E0 5B E0 DB E0 2A E0 F0 12 E0 1F E0 F0 1F E0 12 204 App E...

Page 428: ... E0 F0 12 83 E0 2A E0 48 E0 C8 E0 AA E0 12 E0 75 E0 F0 75 E0 F0 12 84 E0 2A E0 50 E0 D0 E0 AA E0 12 E0 72 E0 F0 72 E0 F0 12 85 PgUp E0 2A E0 49 E0 C9 E0 AA E0 12 E0 7D E0 F0 7D E0 F0 12 86 PgDn E0 2A E0 51 E0 D1 E0 AA E0 12 E0 7A E0 F0 7A E0 F0 12 89 E0 2A E0 4D E0 CD E0 AA E0 12 E0 74 E0 F0 74 E0 F0 12 203 Win E0 2A E0 5B E0 DB E0 AA E0 12 E0 1F E0 F0 1F E0 F0 12 204 App E0 2A E0 5D E0 DD E0 AA E...

Page 429: ...4 4B CB 6B F0 6B 24 I 5 4C CC 73 F0 73 25 O 6 4D CD 74 F0 74 26 P 4A CA 7B F0 7B 37 J 1 4F CF 69 F0 69 38 K 2 50 D0 72 F0 72 39 L 3 51 D1 7A F0 7A 40 4E CE 79 F0 79 52 M 0 52 D2 70 F0 70 54 53 D3 71 F0 71 55 E0 35 E0 B5 40 4A E0 F0 4A Table D 6 No 124 key scan code Code set 1 Code set 2 Key top Shift Make Break Make Break Prt Sc Common E0 2A E0 37 E0 B7 E0 AA E0 12 E0 7C E0 F0 7C E0 F0 12 Ctrl E0 ...

Page 430: ... 8 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 Table D 7 No 126 key scan code Code set 1 Code set 2 Key top Shift Make Make Pause Common E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl E0 46 E0 C6 E0 7E E0 F0 7E This key generates only make codes ...

Page 431: ...le in the LCD cover be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained 2 Be careful to align the holes at the four corners of the LCD module with the corresponding holes in the LCD cover before securing the module with screws Do not force the module into place because stress can affect its performance Also the panel s polarized surface is easily s...

Page 432: ...nd wipe it again If the surface is very dirty we recommend a CRT cleaning agent Apply the agent to a cloth and then wipe the panel s surface Do not apply cleanser directly to the panel 4 If water or other liquid is left on the panel s surface for a long period it can change the screen s tint or stain it Be sure to quickly wipe off any liquid A 2 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809...

Page 433: ...o drop it or let it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard against damage from electrostatic discharge Be sure to wear a wrist or ankle ground when handling the module PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL A 3 ...

Page 434: ...olet rays for long periods 8 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to freeze lose their elasticity or otherwise suffer damage 9 Do not disassemble the LCD module Disassembly can cause malfunctions A 4 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 435: ...If you transport the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxide These materials can release gas that can damage the panel s polarization PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL A 5 ...

Page 436: ...Appendices Appendix A Handling the LCD Module A 6 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 437: ...E Key Layout Appendices 4 Appendix E Key Layout E 1 United Kingdom UK Keyboard Figure E 1 UK keyboard E 2 United States US Keyboard Figure E 2 US keyboard PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL E 1 ...

Page 438: ...Appendices Appendix E Key Layout E 3 Canadian French Keyboard Figure E 3 Canadian French keyboard E 2 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 439: ...Appendix B Board Layout Appendices Appendix B Board Layout B 1 PORTÉGÉ M780 System board FW3SY Front View Figure B 1 System board FW3SY layout front PORTEGE M780 Maintenance Manual 960 809 B 1 ...

Page 440: ...ector WLAN CN2610 Mini PCI Express I F connector 3G Not used CN3010 MDC I F connector CN3240 Keyboard I F connector CN3250 FW3TP board I F connector CN4440 Bluetooth I F connector CN5601 LCD I F connector CN9530 FW3PN board I F connector CN9540 FW3FS FW3SW board I F connector CN3110 Debug port W3400 It is made to short circuit when Debugging Port Check It is indicated to Chaptor2 for details IS214...

Page 441: ...Appendix B Board Layout Appendices B 2 PORTÉGÉ M780 System board FWGSY Back View Figure B 2 System board FW3SY layout back PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL B 3 ...

Page 442: ... F connector CN2300 Docking I F connector CN4200 1394 I F connector CN4610 USB Port2 I F connector CN1970 eSATA USB interface connector CN4612 USB Port1 I F connector CN5080 CRT I F connector CN6070 Int MIC connector CN6150 Speaker connector CN3380 FAN I F connector CN8810 Battery connector CN9300 RTC battery connector J4050 LAN I F connector J6051 Ext MIC connector J6310 HP JACK J8800 DC IN conne...

Page 443: ...ces B 3 SW board FWGSW FWGNW View front back Figure B 3 SW board FW3SW layout front back Table B 3 SW board FW3SW connector front Number Name CN9542 System board I F connector PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL B 5 ...

Page 444: ...ensor board FWGFS FWGNF View front back Figure B 4 Finger Sensor board FW3FS layout front back Table B 4 Finger Sensor board FW3FS connector Front Number Name CN9541 System board I F connector B 6 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 445: ...GTP FWGNT View front back Figure B 5 Touch Pad board FW3TP layout front back Table B 5 Touch Pad board FW3TP connector front Number Name CN3241 Touch PAD I F connector CN9570 System board I F connector PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL B 7 ...

Page 446: ...Sensor board FWGPN FWGNP View front back Figure B 6 Panel Sensor board FW3PN layout front back Table B 6 Panel Sensor board FW3PN connector back Number Name CN9531 System board I F connector B 8 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 447: ...S0 B1N 11 ADM0 B1P 12 ADQS0 B1P 13 GND 14 GND 15 ADQ07 B1P 16 ADQ02 B1P 17 ADQ06 B1P 18 ADQ03 B1P 19 GND 20 GND 21 ADQ13 B1P 22 ADQ09 B1P 23 ADQ12 B1P 24 ADQ08 B1P 25 GND 26 GND 27 ADQS1 B1N 28 ADM1 B1P 29 ADQS1 B1P 30 ASMRST B1 31 GND 32 GND 33 ADQ14 B1P 34 ADQ11 B1P 35 ADQ15 B1P 36 ADQ10 B1P 37 GND 38 GND 39 ADQ21 B1P 40 ADQ16 B1P 41 ADQ20 B1P 42 ADQ17 B1P 43 GND 44 GND 45 ADQS2 B1N 46 ADM2 B1P ...

Page 448: ...12 B1P 84 AMA11 B1P 85 AMA09 B1P 86 AMA07 B1P 87 1R5 B1V 88 1R5 B1V 89 AMA08 B1P 90 AMA06 B1P 91 AMA05 B1P 92 AMA04 B1P 93 1R5 B1V 94 1R5 B1V 95 AMA03 B1P 96 AMA02 B1P 97 AMA01 B1P 98 AMA00 B1P 99 1R5 B1V 100 1R5 B1V 101 XACK0 B1P 102 XACK1 B1P 103 XACK0 B1N 104 XACK1 B1N 105 1R5 B1V 106 1R5 B1V 107 AMA10 B1P 108 ABS1 B1P 109 ABS0 B1P 110 ARAS B1N 111 1R5 B1V 112 1R5 B1V 113 AWE B1N 114 ACS0 B1N 1...

Page 449: ...B1P 154 ADQS5 B1P 155 GND 156 GND 157 ADQ46 B1P 158 ADQ47 B1P 159 ADQ43 B1P 160 ADQ42 B1P 161 GND 162 GND 163 ADQ53 B1P 164 ADQ52 B1P 165 ADQ48 B1P 166 ADQ49 B1P 167 GND 168 GND 169 ADQS6 B1N 170 ADM6 B1P 171 ADQS6 B1P 172 GND 173 GND 174 ADQ55 B1P 175 ADQ50 B1P 176 ADQ54 B1P 177 ADQ51 B1P 178 GND 179 GND 180 ADQ61 B1P 181 ADQ57 B1P 182 ADQ56 B1P 183 ADQ60 B1P 184 GND 185 GND 186 ADQS7 B1N 187 ADM...

Page 450: ...DQS0 B1P 13 GND 14 GND 15 BDQ06 B1P 16 BDQ03 B1P 17 BDQ07 B1P 18 BDQ02 B1P 19 GND 20 GND 21 BDQ13 B1P 22 BDQ09 B1P 23 BDQ12 B1P 24 BDQ08 B1P 25 GND 26 GND 27 BDQS1 B1N 28 BDM1 B1P 29 BDQS1 B1P 30 BSMRST B1 31 GND 32 GND 33 BDQ11 B1P 34 BDQ14 B1P 35 BDQ10 B1P 36 BDQ15 B1P 37 GND 38 GND 39 BDQ21 B1P 40 BDQ16 B1P 41 BDQ20 B1P 42 BDQ17 B1P 43 GND 44 GND 45 BDQS2 B1N 46 BDM2 B1P 47 BDQS2 B1P 48 GND 49 ...

Page 451: ...12 B1P 84 BMA11 B1P 85 BMA09 B1P 86 BMA07 B1P 87 1R5 B1V 88 1R5 B1V 89 BMA08 B1P 90 BMA06 B1P 91 BMA05 B1P 92 BMA04 B1P 93 1R5 B1V 94 1R5 B1V 95 BMA03 B1P 96 BMA02 B1P 97 BMA01 B1P 98 BMA00 B1P 99 1R5 B1V 100 1R5 B1V 101 XBCK0 B1P 102 XBCK1 B1P 103 XBCK0 B1N 104 XBCK1 B1N 105 1R5 B1V 106 1R5 B1V 107 BMA10 B1P 108 BBS1 B1P 109 BBS0 B1P 110 BRAS B1N 111 1R5 B1V 112 1R5 B1V 113 BWE B1N 114 BCS0 B1N 1...

Page 452: ...B1P 154 BDQS5 B1P 155 GND 156 GND 157 BDQ43 B1P 158 BDQ46 B1P 159 BDQ42 B1P 160 BDQ47 B1P 161 GND 162 GND 163 BDQ53 B1P 164 BDQ48 B1P 165 BDQ52 B1P 166 BDQ49 B1P 167 GND 168 GND 169 BDQS6 B1N 170 BDM6 B1P 171 BDQS6 B1P 172 GND 173 GND 174 BDQ50 B1P 175 BDQ54 B1P 176 BDQ51 B1P 177 BDQ55 B1P 178 GND 179 GND 180 BDQ57 B1P 181 BDQ61 B1P 182 BDQ56 B1P 183 BDQ60 B1P 184 GND 185 GND 186 BDQS7 B1N 187 BDM...

Page 453: ...l Name S1 GND S2 ZSTTOD P1P S3 ZSTTOD P1N S4 GND S5 ZSTROD P1N S6 ZSTROD P1P S7 GND P1 SBSTS S3N P2 P5V P3 P5V P4 NC P5 GND P6 GND C 4 C CN1900 SATA HDD interface connector 20 pin Table C 4 SATA HDD interface connector 20 pin Pin No Signal Name Pin No Signal Name 1 GND 2 ZSTTHD P1P 3 ZSTTHD P1N 4 GND 5 ZSTRHD P1N 6 ZSTRHD P1P 7 GND 8 GND 9 GND 10 GND 11 P5V 12 P5V 13 P5V 14 GND 15 GND 16 GND 17 GN...

Page 454: ...interface connector 26 pin Pin No Signal Name Pin No Signal Name 1 GND 2 ZUSBEX E3N 3 ZUSBEX E3P 4 CPUSB E3N 5 NC 6 NC 7 CRD E3V 8 CRD E3V 9 CRD1R5 P1V 10 CRD1R5 P1V 11 PEWAKE E3N 12 CRD E3V 13 CRDRST E3N 14 CRD P3V 15 CRD P3V 16 CRDCRQ E3N 17 CPPE E3N 18 XPECRD P0N 19 XPECRD P0P 20 GND 21 ZERCRD P1N 22 ZERCRD P1P 23 GND 24 ZETCRD P1N 25 ZETCRD P1P 26 GND 1T GND 2T GND ...

Page 455: ...3P 11 ZUSBDC E3N 12 GND 13 GND 14 NC 15 NC 16 GND 17 NC 18 NC 19 GND 20 GND 21 GND 22 ZDVTX2 P3P 23 ZDVTX2 P3N 24 GND 25 ZDVTX1 P3P 26 ZDVTX1 P3N 27 GND 28 DVIDET P3N 29 NC 30 NC 31 NC 32 NC 33 NC 34 NC 35 NC 36 DCOUT 37 DCOUT 38 NC 39 NC 40 DBT2OV S5N 41 BTMP2 42 GND 43 CDCHG2 S5P 44 GND 45 DOPCONF S5P 46 GND 47 GND 48 XDVCLK P3N 49 XDVCLK P3P 50 GND 51 NC 52 NC 53 GND 54 ZDVTX0 P3P 55 ZDVTX0 P3N...

Page 456: ...D 82 GND 83 GND 84 GND 85 NC 86 GND 87 NC 88 GND 89 GND 90 GND 91 GND 92 GND 93 GND 94 GND 95 IDSDA P3P 96 IDSCL P3P 97 GND 98 ACT E3N 99 NC 100 NC 101 NC 102 ZBIDBN EXN 103 ZBIDBP EXP 104 ZBIDAN EXN 105 ZBIDAP EXP 106 DCOUT 107 DCOUT 108 EJCTRQ S3N 109 M5V 110 NC 111 NC 112 GND 113 DHSYNC P3P 114 DVSYNC P3P 115 GND 116 GND 117 ZDTPA P3P 118 ZDTPA P3N 119 GND 120 GND 121 GND 122 ZDTPB P3N 123 ZDTP...

Page 457: ...09 CONFIDENTIAL C 11 Table C 6 Docking interface connector 133 pin 3 3 Pin No Signal Name Pin No Signal Name 1T GND 2T GND 3T GND 4T GND 5T GND 6T GND 7T GND 8T GND 9T GND 10T GND 11T GND 12T GND 13T GND 14T GND 15T GND 16T GND 17T GND 18T GND A1 GND A2 GND A3 DSKDC A4 PVBAT2 ...

Page 458: ...4 GND 5 WCHCLK P3P 6 1R5 P1V 7 WLXRQ E3N 8 NC 9 GND 10 NC 11 XPEWL P0N 12 NC 13 XPEWL P0P 14 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 WLRFON S3N 21 GND 22 PLTRS４ E3N 23 ZERWL P1N 24 WLAN E3V 25 ZERWL P1P 26 WLDET P3N 27 GND 28 1R5 P1V 29 GND 30 NC 31 ZETWL P1N 32 NC 33 ZETWL P1P 34 GND 35 GND 36 ZUSBWM E3N 37 GND 38 ZUSBWM E3P 39 WLAN E3V 40 GND 41 WLAN E3V 42 WMLED E3P 43 GND 44 NC 45 XCLCK1 E1P 46 ...

Page 459: ...ame Pin No Signal Name 1 NC 2 E3V 3 NC 4 GND 5 NC 6 P1V 7 NC 8 UIMPWR E3V 9 GND 10 UIMDAT E3P 11 NC 12 UIMCLK E3P 13 NC 14 UIMRST E3P 15 GND 16 NC 17 NC 18 GND 19 NC 20 3GRFON S3N 21 GND 22 PLTRS4 E3N 23 NC 24 E3V 25 NC 26 MINDET P3N 27 GND 28 NC 29 GND 30 NC 31 NC 32 NC 33 NC 34 GND 35 GND 36 ZUSB3G E3N 37 GND 38 ZUSB3G E3P 39 NC 40 GND 41 NC 42 3GLED E3P 43 GND 44 NC 45 NC 46 NC 47 NC 48 NC 49 N...

Page 460: ...al 960 809 C 9 CN3010 MDC module interface connector 12 pin Table C 9 MDC interface connector 12 pin Pin No Signal Name Pin No Signal Name 1 GND 2 NC 3 AZSDO1 E3P 4 NC 5 GND 6 E3V 7 AZSYC1 E3P 8 GND 9 IC3010 1 10 GND 11 AZRST1 E3N 12 XAZBC1 E3P 1T GND 2T GND 3T GND 4T GND 5T GND 6T GND ...

Page 461: ...12 S3N 13 KBRT05 S3N 14 KBRT04 S3N 15 KBSC11 S3N 16 KBSC10 S3N 17 KBRT03 S3N 18 KBRT02 S3N 19 KBRT01 S3N 20 KBSC09 S3N 21 KBSC08 S3N 22 KBSC07 S3N 23 KBRT00 S3N 24 KBSC06 S3N 25 KBSC05 S3N 26 KBSC04 S3N 27 KBSC03 S3N 28 KBSC02 S3N 29 KBSC01 S3N 30 KBSC00 S3N 31 P5V 32 CAPLED P5N 33 ARWLED P5N 34 NUMLED P5N 1T GND 2T GND C 11 CN3250 FW3TP board interface connector 8 pin Table C 11 FW3TP board inter...

Page 462: ... connector 4 pin Pin No Signal Name Pin No Signal Name 1 ZTPBN P3N 2 ZTPBP P3P 3 ZTPAN P3N 4 ZTPAP P3P 1T GND 2T GND 3T GND 4T GND C 13 CN4440 Bluetooth interface connector 10 pin Table C 13 Bluetooth interface connector 10 pin Pin No Signal Name Pin No Signal Name 1 GND 2 GND 3 P3V 4 WCHDA P3P 5 BTRST S3N 6 BTMDL P3N 7 WCHCLK P3P 8 ZUSBBT E3N 9 ZUSBBT E3P 10 GND ...

Page 463: ...GND C 15 CN4612 USB Port1 interface connector 4 pin Table C 15 USB Port0 interface connector 4 pin Pin No Signal Name Pin No Signal Name 1 USB1PS E5V 2 ZUSBP1 E3N 3 ZUSBP1 E3P 4 GND 1T GND 2T GND 3T GND C 16 CN1970 eSATA USB interface connector 20 pin Table C 16 eSATA USB interface connector 20 pin Pin No Signal Name Pin No Signal Name P1 USB1PS E5V P2 ZUSBCA E3N P3 ZUSBCA E3P P4 GND P5 GND P6 ZST...

Page 464: ...al 960 809 C 17 CN5080 CRT interface connector 15 pin Table C 17 CRT interface connector 15 pin Pin No Signal Name Pin No Signal Name 1 MRED PXP 2 MGREEN PXP 3 MBLUE PXP 4 NC 5 GND 6 GND 7 GND 8 GND 9 P5V 10 GND 11 NC 12 CRTSDA P5P 13 MHSYNC P3P 14 MVSYNC P3P 15 CRTSCL P5P 1T GND 2T GND ...

Page 465: ...5 NC 6 PNL P2V 7 PNL P2V 8 PNL P2V 9 PNL P2V 10 NC 11 P3V 12 TSCL P3P 13 TSDA P3P 14 GND 15 ZTXDA0 PYN 16 ZTXDA0 PYP 17 GND 18 ZTXDA1 PYN 19 ZTXDA1 PYP 20 GND 21 ZTXDA2 PYN 22 ZTXDA2 PYP 23 GND 24 ZTXCKA PYN 25 ZTXCKA PYP 26 GND 27 NC 28 LEDBL0 GND 29 LEDBL1 GND 30 LEDBL2 GND 31 LEDBL3 GND 32 LEDBL4 GND 33 LEDBL5 GND 34 NC 35 LEDBL PYV 36 LEDBL PYV 37 LEDBL PYV 38 LEDBL PYV 39 LEDBL PYV 40 LEDBL P...

Page 466: ... C 20 Speaker connector 4 pin Pin No Signal Name Pin No Signal Name 1 SPOTR PXN 2 SPOTR PXP 3 SPOTL PXP 4 SPOTL PXN C 21 CN8771 FAN interface connector 4 pin Table C 21 FAN interface connector 4 pin Pin No Signal Name Pin No Signal Name 1 P5V 2 FANG0 P3P 3 GND 4 FPWM0 S3P C 22 CN8810 Battery connector 10 pin Table C 22 Battery connector 10 pin Pin No Signal Name Pin No Signal Name 1 PVBL1 2 BTMP1 ...

Page 467: ...battery connector 3 pin Table C 23 RTC battery connector 3 pin Pin No Signal Name Pin No Signal Name 1 ZS_PWCHKF 2 NC 3 GND 1T GND 2T GND C 24 CN9530 FW3GPN board interface connector 4 pin Table C 24 FWGPN board interface connector 4 pin Pin No Signal Name Pin No Signal Name 1 S3V 2 PNLOFR S3N 3 TPLOFR S3N 4 GND ...

Page 468: ...3N 16 KBRT01 S3N 17 KBRT02 S3N 18 KBRT03 S3N 19 KBRT04 S3N 20 KBRT05 S3N 21 KBRT06 S3N 22 KBSC16 S3N 23 GND 24 GND 25 TPNLDT P3N 26 GND 27 DGDTR P3N 28 DGRTS P3N 29 RXD P3P 30 TXD P3P 31 DGSLP P3P 32 IC9540 4 33 P3V 34 GND 35 ZUSBCM E3P 36 GND 37 ZUSBCM E3N 38 GND 39 P5V 40 GND 41 GND 1T GND 2T GND C 26 J4050 LAN interface connector 12 pin Table C 26 LAN interface connector 12 pin Pin No Signal Na...

Page 469: ...in Pin No Signal Name Pin No Signal Name 1 GND 2 EMICIN PXP 3 EMICB P2V 4 GND 5 DETCTA P4N C 28 J6310 HP JACK 6 pin Table C 28 HP JACK 6 pin Pin No Signal Name Pin No Signal Name 1 GND 2 HEADL PXP 3 HEADR PXP 4 GND 5 DETCTA P4N 6 NC C 29 J8800 DC IN connector 4 pin Table C 29 DC IN connector 4 pin Pin No Signal Name Pin No Signal Name 1 ADPDC 2 GND 3 ADPDC 4 GND ...

Page 470: ...4 GND 5 GND 6 FMC P3V 7 FMMSCK P3P 8 FMC10 P3P 9 FMC01 P3P 10 FMC08 P3P 11 FMC05 P3P 12 FMC02 P3P 13 FMCD0 P3N 14 GND 15 FMC P3V 16 FMC05 P3P 17 GND 18 FMC02 P3P 19 FMC01 P3P 20 FMC P3V 21 FMCD0 P3N 22 FMCD1 P3N 23 FMC02 P3P 24 FMC03 P3P 25 FMC04 P3P 26 FMC05 P3P 27 FMC06 P3P 28 FMC07 P3P 29 GND 30 FMC08 P3P 31 FMC09 P3P 32 FMC10 P3P 33 FMC11 P3P 34 FMC12 P3P 35 FMC13 P3P 36 FMMSCK P3P 37 D2140 C1...

Page 471: ...nce Manual 960 809 CONFIDENTIAL C 25 C 31 IS2630 SIMM CARD SLOT 12 pin Not used Table C 31 SIMM CARD SLOT 12 pin Pin No Signal Name Pin No Signal Name 1 UIPWRL E3V 2 UIRSTL E3P 3 UICLKL E3P 4 NC 5 GND 6 NC 7 UIDATL E3P 8 NC 9 NC 10 NC 11 NC 12 GND 1T GND 2T GND ...

Page 472: ... C 32 CN9542 System board interface connector 15 pin Table C 32 System board interface connector 15 pin Pin No Signal Name Pin No Signal Name 1 GND 2 GPBTNA S3N 3 GPBTNB S3N 4 PWRW S3N 5 GND 6 KBRT00 S3N 7 KBRT01 S3N 8 KBRT02 S3N 9 KBRT03 S3N 10 KBRT04 S3N 11 KBRT05 S3N 12 KBRT06 S3N 13 GND 14 KBSC16 S3N 15 GND ...

Page 473: ...ance Manual 960 809 CONFIDENTIAL C 27 Finger Sensor board FW3FP C 33 CN9541 System board interface connector 6 pin Table C 33 System board interface connector 6 pin Pin No Signal Name Pin No Signal Name 1 E3V 2 FGSPON S3N 3 GND 4 ZUSBFS E3N 5 ZUSBFS E3P 6 GND ...

Page 474: ...h PAD interface connector 12 pin Pin No Signal Name Pin No Signal Name 1 P5V 2 P5V 3 IPDDAT P5P 4 IPDCLK P5P 5 GND 6 GND 7 NC 8 NC 9 NC 10 SWL 11 SWR 12 NC 1T GND 2T GND C 35 CN9570 System board interface connector 8 pin Table C 35 System board interface connector 8 pin Pin No Signal Name Pin No Signal Name 1 GND 2 GND 3 IPDCLK P5P 4 GND 5 GND 6 IPDDAT P5P 7 P5V 8 P5V 1T GND 2T GND ...

Page 475: ...80 Maintenance Manual 960 809 CONFIDENTIAL C 29 Panel Sensor board FW3PN C 36 CN9531 System board interface connector 4 pin Table C 36 System board interface connector 4 pin Pin No Signal Name Pin No Signal Name 1 GND 2 TPLOFR S3N 3 PNLOFR S3N 4 S3V ...

Page 476: ...le C 37 ANT interface connector 3 pin Pin No Signal Name Pin No Signal Name 1 FL2660 2 2 GND 3 GND C 38 CN2662 3G interface connector 3 pin Table C 38 3G interface connector 3 pin Pin No Signal Name Pin No Signal Name 1 FL2660 6 2 GND 3 GND C 39 CN2663 WLAN interface connector 3 pin Table C 39 WLAN interface connector 3 pin Pin No Signal Name Pin No Signal Name 1 FL2660 4 2 GND 3 GND ...

Page 477: ...endices 4 Appendix F Wiring diagrams F 1 RGB Monitor Loopback Connector Figure F 1 RGB Monitor Loopback Connector F 2 LAN Loopback Connector Figure F 2 LAN Loopback Connector PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL F 1 ...

Page 478: ...Appendices Appendix F Wiring diagrams F 2 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 479: ... tilde character key Until LED blinks For example US Keyboard UK Keyboard Keep holding down the key 6 The BIOS rewriting starts 7 When the process is completed it the system automatically reboots NOTE 1 Connect the AC adapter and the charged battery to the computer when you rewrite the BIOS 2 Do not turn off the power while you are rewriting the BIOS If the rewrite fails it might be impossible to ...

Page 480: ...Appendices Appendix G BIOS rewrite procedures G 2 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 481: ...ewrite fails it might be impossible to start up the computer 4 If you fail to rewrite EC KBC then when you next turn on the power a message may be displayed that the contents of the EC KBC have been erased In this case insert the EC KBC rewriting disk and the EC KBC will be rewritten 5 Normally it takes about 30 seconds to rewrite the EC KBC It may take 3 minutes maximum depending on the condition...

Page 482: ...Appendices Appendix H EC KBC rewrite procedures H 2 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

Page 483: ...ices PORTEGE M780 Maintenance Manual 960 809 CONFIDENTIAL I 1 4 Appendix I Reliability The following table shows MTBF Mean Time Between Failures Table I 1 MTBF Time hours MTBF 5272 3 h In the case of the model corresponding to AMT ...

Page 484: ...Appendices Appendix I Reliability I 2 CONFIDENTIAL PORTEGE M780 Maintenance Manual 960 809 ...

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