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TOSHIBA support

If you require any additional help using your computer or if you are having
problems operating the computer, you might need to contact TOSHIBA for
additional technical assistance.

Before you call

Some problems you experience might be related to software or the
operating system so it is important that you investigate other sources of
assistance first. Before contacting TOSHIBA, try the following:

Review troubleshooting sections in the documentation supplied with
your software and/or peripheral devices.
If a problem occurs when you are running software applications,
consult the software documentation for troubleshooting suggestions
and consider calling the software company's technical support
department for assistance.
Consult the reseller or dealer from where you purchased your
computer and/or software - they are your best resource for current
information and support.

TOSHIBA technical support

If you are still unable to solve the problem and suspect that it is hardware-
related, read the enclosed warranty booklet or visit the TOSHIBA technical
support website
http://pc-support.toshiba.eu

User's Manual

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Summary of Contents for L70-C

Page 1: ...User s Manual L70 C C70 C C70D C ...

Page 2: ...2 1 Using your computer for the first time 2 2 Getting to know Windows 2 7 Turning off the power 2 8 System Recovery 2 12 Chapter 3 The Grand Tour Front with the display closed 3 1 Left side 3 2 Right side 3 3 Back 3 4 Underside 3 5 Front with the display open 3 5 Internal Hardware Components 3 8 NVIDIA GeForce ExperienceTM 3 10 Power Condition Descriptions 3 11 Chapter 4 Operating Basics Using th...

Page 3: ... 9 TOSHIBA PC Health Monitor 5 12 TOSHIBA Product Improvement Program 5 13 TOSHIBA Setup Utility 5 14 Chapter 6 Troubleshooting Problem solving process 6 1 Hardware and system checklist 6 4 TOSHIBA support 6 15 Chapter 7 Appendix Specifications 7 1 AC Power Cord and Connectors 7 2 Information for Wireless Devices 7 3 Legal Footnotes 7 13 VCCI Class B Information Japan Only 7 16 OpenSSL Toolkit Lic...

Page 4: ...User s Manual iv ...

Page 5: ...bove including conversion to digital format alteration transfer of copied material and distribution on a network without the permission of the copyright owner is a violation of copyright or author s rights and is subject to civil damages or criminal action Comply with copyright laws in making any reproduction from this manual Disclaimer This manual has been validated and reviewed for accuracy The ...

Page 6: ...t 15 of the FCC rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a pa...

Page 7: ...es regions where it is required EU Declaration of Conformity This product is carrying the CE Mark in accordance with the related European Directives Responsible for CE Marking is TOSHIBA EUROPE GMBH Hammfelddamm 8 41460 Neuss Germany The complete and official EU Declaration of Conformity can be found on TOSHIBA s web site http epps toshiba teg com on the Internet CE compliance This product is labe...

Page 8: ... environments that are not approved are not the responsibility of TOSHIBA The consequences of the use of this product in non approved working environments may be Interference with other devices or machines in the near surrounding area Malfunction of or data loss from this product caused by disturbances generated by other devices or machines in the near surrounding area Therefore TOSHIBA strongly r...

Page 9: ...lators can be disposed of with the product They will be separated at the recycling centres The black bar indicates that the product was placed on the market after August 13 2005 By participating in the separate collection of products and batteries you will help to assure the proper disposal of products and batteries and thus help to prevent potential negative consequences for the environment and h...

Page 10: ...ly friendly disposal ensuring that the terminal contacts are covered by non conductive tape For more detailed information about the collection and recycling programmes available in your country please visit our website www toshiba eu recycling or contact your local council office or the retail outlet where you purchased the product These symbols might not stick depending on the country and region ...

Page 11: ...ne getirmektedir The number of possible pixel failures of your display is defined according to ISO 9241 307 standards If the number of pixel failures is less than this standard they will not be counted as defect or failure Battery is a consumption product since the battery time depends on the usage of your computer If the battery can not be charged at all then it is a defect or failure The changes...

Page 12: ...I DECODING AVC VC 1 AND MPEG 4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NONCOMMERCIAL ACTIVITY AND OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH VIDEO NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL INTERNAL AND COMMERCIAL USES AND LICENSING MAY BE OBTAINED FROM MPEG LA L L C...

Page 13: ...efficiency You can wake the computer from Sleep Mode by pressing the power button Your ENERGY STAR certified computer should be set by default to enter a low power sleep mode after a period of inactivity Simply touching the mouse or keyboard wakes the computer in seconds These sleep features can save you up to 23 per year 200 kWh per year in electricity and prevent up to 300 pounds of greenhouse g...

Page 14: ...pire2 486 Sin dong Yeongtong gu Suwon si Gyeonggi do Korea 443 734 Precautions CAUTION This appliance contains a laser system and is classified as a CLASS 1 LASER PRODUCT To use this model properly read the instruction manual carefully and keep this manual for your future reference In case of any trouble with this model please contact your nearest AUTHORIZED service station To prevent direct expos...

Page 15: ...ating a computer friendly environment Place the computer on a flat surface that is large enough for the computer and any other items you are using such as a printer Leave enough space around the computer and other equipment to provide adequate ventilation Otherwise they might overheat To keep your computer in prime operating condition protect your work area from Dust moisture and direct sunlight E...

Page 16: ... can damage the computer s components or otherwise cause it to malfunction Cleaning the computer To help ensure long trouble free operation keep the computer free of dust and dirt and use care with all liquids around it Be careful not to spill liquids into the computer If the computer does get wet turn the power off immediately and let the computer dry completely In these circumstances you should ...

Page 17: ... carrying your computer be sure to hold it securely so that it does not fall or hit anything Do not carry your computer by holding any of its protruding elements Mobile phones Be aware that the use of mobile phones can interfere with the audio system The operation of the computer will not be impaired in any way but it is recommended that a minimum distance of 30 cm is maintained between the comput...

Page 18: ...Please read A note is a hint or advice that helps you make best use of your equipment User s Manual 1 14 ...

Page 19: ...table Personal Computer AC adaptor and power cord 2 pin plug or 3 pin plug Documentation Quickstart Instruction Manual for Safety and Comfort Warranty Information If any of the items are missing or damaged contact your dealer immediately Conventions This manual uses the following formats to describe identify and highlight terms and operating procedures Click Tap the Touch Pad or click the left Tou...

Page 20: ...gram and make sure that it is updated regularly Never format storage media without checking its content formatting destroys all stored data It is a good idea to back up the internal Hard Disk Drive or other main storage device to external media periodically General storage media is not durable or stable over long periods of time and under certain conditions might result in data loss Before you ins...

Page 21: ...d not be used outside this region For use in other regions buy power cords that conform to safety rules and regulations in the particular region Do not use a 3 pin to 2 pin conversion plug When you connect the AC adaptor to the computer always follow the steps in the exact order as described in this User s Manual Connecting the power cable to a live electrical outlet should be the last step otherw...

Page 22: ... 2 1 1 DC IN 19V jack 2 DC output plug Product appearance depends on the model you purchased 3 Plug the power cord into a live wall outlet The DC IN Battery indicator glows Opening the display The display panel can be opened to a wide range of angles for optimal viewing While holding down the palm rest with one hand so that the main body of the computer is not raised slowly lift the display panel ...

Page 23: ...ers in the gap between the LCD panel and battery pack when closing your LCD otherwise your fingers might get hurt Be careful not to open the display panel too far as this could put stress on the display panel s hinges and cause damage Do not press or push on the display panel Do not lift the computer by the display panel Do not close the display panel with pens or any other objects left in between...

Page 24: ... Condition Descriptions section for more information After you turn on the power for the first time do not turn it off until you have set up the operating system Volume cannot be adjusted during Windows Setup 1 Open the display panel 2 Press the power button Figure 2 5 Turning on the power 1 1 Power button Product appearance depends on the model you purchased Initial setup The Windows Startup Scre...

Page 25: ...e People tile and the Mail tile for instance Tiles show you dynamic information from apps without having to open them Windows taskbar By default the bottom of the desktop is Windows taskbar You can see all of your currently running apps on the Windows taskbar Task view Task view is launched from Windows taskbar at the bottom of the screen Task view allows you to view the apps that are currently ru...

Page 26: ...pin it to the Start menu as a tile by right clicking on Settings and selecting Pin to Start Windows Store Although many apps are pre installed in your computer you can also download many others from the Windows Store You can search for and browse thousands of apps all grouped into easy to find categories there Sign in options Windows offers a number of sign in options including Password PIN and Pi...

Page 27: ...everal ways this can be achieved Click Start Power and then select Restart Press CTRL ALT and DEL simultaneously once to display the menu window and then select Restart by clicking the power icon in the lower right corner Sleep Mode If you have to interrupt your work you are able to turn off the power without exiting from your software by placing the computer into Sleep Mode In this mode data is m...

Page 28: ...leep Mode while a network application is active the application might not be restored when the computer is next turned on and the system returns from Sleep Mode To prevent the computer from automatically entering Sleep Mode disable Sleep Mode within the Power Options To use the Hybrid Sleep function configure it in the Power Options Benefits of Sleep Mode The Sleep Mode feature provides the follow...

Page 29: ... computer saves the contents of memory to the Hard Disk Drive However for safety sake it is best to save your data manually Data will be lost if you disconnect the AC adaptor before the save is completed To prevent data loss do not install or remove a memory module while the computer is in Hibernation Mode only for models equipped with the memory module cover To prevent data loss do not switch to ...

Page 30: ...s or Choose what closing the lid does 2 Enable the desired Hibernation Mode settings for When I press the power button and When I close the lid 3 Click the Save changes button Data save in Hibernation Mode When you turn off the power in Hibernation Mode the computer takes a moment to save the current data in memory to the Hard Disk Drive After you turn off the computer and the content of memory ha...

Page 31: ...ate the computer at full power Do not use power saving features Do not write to the media when the virus check software is running Wait for it to finish then disable virus detection programs including any software that checks files automatically in the background Do not use utilities including those intended to enhance Hard Disk Drive access speed They might cause unstable operation and damage dat...

Page 32: ...the following When you reinstall the Windows operating system the hard disk will be reformatted and all data will be lost Make sure to use the default Boot Mode option in TOSHIBA Setup Utility before restoring 1 Launch the TOSHIBA Setup Utility Refer to the TOSHIBA Setup Utility section for further information 2 In the TOSHIBA Setup Utility screen select Advanced System Configuration Boot Mode Not...

Page 33: ... stores files which can be used to restore pre installed software in the event of a problem If you set up your Hard Disk Drive again later do not change delete or add partitions in a manner other than specified in the manual otherwise you might find that space for the required software is not available In addition if you use a third party partitioning program to reconfigure the partitions on your ...

Page 34: ...osed position Figure 3 1 Front of the computer with display panel closed 1 2 1 DC IN Battery indicator 2 Wireless communication indicator DC IN Battery indicator The DC IN Battery indicator shows the condition of the DC IN and the battery charge status White indicates that the battery is fully charged while the power is being correctly supplied from the AC power adaptor Refer to the Power Conditio...

Page 35: ...ck lets you connect to a LAN The adaptor has built in support for Ethernet LAN 10 megabits per second 10BASE T or Fast Ethernet LAN 100 megabits per second 100BASE TX Some models are equipped with a Gigabit Ethernet LAN 1000 megabits per second 1000BASE T Refer to Operating Basics for details Do not connect any cable other than a LAN cable to the LAN jack It could cause damage or malfunction Unive...

Page 36: ... of the computer Figure 3 3 The right side of the computer 1 3 4 6 7 5 2 1 Memory media slot 5 HDMI out port 2 Headphone Microphone combo jack 6 Cooling vents 3 Universal Serial Bus USB 3 0 port 7 Security lock slot 4 Universal Serial Bus USB 2 0 or 3 0 port Memory media slot This slot lets you insert an SD SDHC SDXC memory card miniSD microSD Card and MultiMediaCard Refer to the Memory media sect...

Page 37: ... port which complies to the USB 2 0 or 3 0 standard is provided on the right side of the computer HDMI out port HDMI out port can connect with Type A connector HDMI cable Cooling vents The cooling vents help the processor to avoid overheating Security lock slot A security cable can be attached to this slot and then connected to a desk or other large object in order to deter theft of the computer B...

Page 38: ...ents The cooling vents help the processor to avoid overheating Do not block the cooling vents Keep foreign metal objects such as screws staples and paper clips out of the cooling vents Foreign metal objects can create a short circuit which can cause damage and fire possibly resulting in serious injury Carefully clean the dust on the surface of the cooling vents using a soft cloth Front with the di...

Page 39: ...ophone allows you to import and record sounds for your application Refer to the Sound System and Video mode section for more information Web Camera LED The Web Camera LED glows when the Web Camera is operating Web Camera Web Camera is a device that allows you to record video or take photographs with your computer You can use it for video chatting or video conferences using a communication tool Do ...

Page 40: ...he AC adaptor the image displayed on the internal screen is somewhat brighter than when it operates on battery power This difference in brightness levels is intended to save power when operating on batteries Legal Footnote LCD For more information regarding LCD refer to the Legal Footnotes section Stereo speakers The speakers emit sound generated by your software as well as audio alarms such as lo...

Page 41: ...ction depending on the software you are using Internal Hardware Components This section describes the internal hardware components of your computer The actual specifications might vary depending on the model you purchased Battery pack This computer includes a battery pack inside However do not attempt to dismount or replace it by yourself Contact an authorized TOSHIBA service provider if necessary...

Page 42: ... Click Control Panel Appearance and Personalization Display Adjust resolution under Windows System group in All apps The amount of Video RAM can be verified by clicking the Advanced settings button in the Screen Resolution window Memory module The memory module is installed in the computer Legal Footnote Memory Main System For more information regarding Memory Main System refer to the Legal Footno...

Page 43: ...g Technology AMD Vari Bright AMD GPU models might include the AMD Vari Bright feature that can save the power consumption of the computer by optimizing picture contrast on the internal LCD This feature can be used if the computer is running under battery mode using the internal LCD display only The Vari Bright feature can be enabled in the AMD VISION Engine Control Center Catalyst Control Center Y...

Page 44: ... checked via Preferences General Supported games Even if your PC game is supported NVIDIA Cloud might not have the data necessary to optimize your PC game Use Send feedback bottom right of NVIDIA GeForce ExperienceTM to provide necessary information such as device system information name of PC game and so on NVIDIA might choose to optimize such games via the NVIDIA Cloud in the future Power Condit...

Page 45: ... or off Power indicator Check the Power indicator to determine the power status of the computer The following indicator conditions should be noted White Indicates that power is being supplied to the computer and the computer is turned on Flashing white Indicates that the computer is in Sleep Mode and that there is sufficient power available AC adaptor or battery to maintain this condition No light...

Page 46: ...nding on the software you are using Similar to right click Pinch or stretch Place two or more fingers down on the Touch Pad and move them toward each other pinch or away from each other stretch This shows different levels of information or visually zooms in or out Two Finger Scroll Place two fingers down and slide them vertically or horizontally from anywhere on the Touch Pad This allows you to op...

Page 47: ...e following conditions When the CAPS LOCK indicator glows the keyboard produces capitals when any letter is typed When the NUM LOCK indicator glows the ten key allows you to enter numbers Figure 4 1 Keypad indicators 2 1 1 CAPS LOCK indicator 2 NUM LOCK indicator CAPS LOCK This indicator glows green when letter keys are locked into their uppercase format NUM LOCK When the NUM LOCK indicator glows ...

Page 48: ...e external display device F5 FN F5 Enables or disables the Touch Pad F6 FN F6 Moves media backward F7 FN F7 Plays or pauses media playback F8 FN F8 Moves media forward F9 FN F9 Decreases the computer s volume F10 FN F10 Increases the computer s volume F11 FN F11 Turns the sound on or off F12 FN F12 Turns the Airplane mode on or off FN 1 FN 1 Reduces the icon size on the desktop or the font sizes w...

Page 49: ...upported in some countries Generating ASCII characters Not all ASCII characters can be generated using normal keyboard operation but you can generate these characters using their specific ASCII codes 1 Hold down the ALT key 2 Using the numeric keypad type the ASCII code of the character you require 3 Release ALT The ASCII character appears on the display screen Optical disc drive The computer migh...

Page 50: ...k application to view DVD Video discs For precautions on writing to discs refer to the Writing discs section To load discs do the following 1 When the computer s power is on press the eject button to open the disc tray slightly 2 Grasp the disc tray gently and pull until it is fully opened Figure 4 2 Pressing the eject button and pulling the disc tray open a b 1 1 Eject button User s Manual 4 5 ...

Page 51: ... at the center of the disc until you feel it click into place The disc should lie below the top of the spindle flush with the spindle base 5 Push the center of the disc tray to close it Press gently until it locks into place If the disc is not seated properly when the disc tray is closed the disc might be damaged Also the disc tray might not open fully when you press the eject button Removing disc...

Page 52: ...e near the eject button Figure 4 4 Manual release with the eject hole 1 Φ1 0mm 1 Manual eject hole Turn off the power before you use the manual eject hole If the disc is spinning when you open the disc tray the disc could fly off the spindle and cause injury Writable discs This section describes the types of writable discs Check the specifications of your drive to see the types of discs it can wri...

Page 53: ...es not assume responsibility for the following Damage to any disc that might be caused by writing or rewriting with this product Any change or loss of the recorded contents of media that might be caused by writing or rewriting with this product or for any business profit loss or business interruption that might be caused by the change or loss of the recorded contents Damage that might be caused by...

Page 54: ...for Version 1 1 or version 1 2 MITSUBISHI KAGAKU MEDIA CO LTD for 4x and 6x speed media DVD RW MITSUBISHI KAGAKU MEDIA CO LTD for 4x and 8x speed media DVD RAM DVD Super Multi drive only DVD Specifications for DVD RAM Disc for Version 2 0 Version 2 1 or Version 2 2 Panasonic Corporation for 3x and 5x speed media Some types and formats of DVD R DL and DVD R DL discs might be unreadable Disc created...

Page 55: ... places subject to vibration such as airplanes trains or cars In addition do not use the computer on an unstable surface such as a stand Keep mobile phones and other wireless communication devices away from the computer CyberLink PowerDVD for TOSHIBA Please be aware of the following limitations when you use the CyberLink PowerDVD for TOSHIBA Notes on use This software can only be used on Windows o...

Page 56: ...k PowerDVD for TOSHIBA The CyberLink PowerDVD for TOSHIBA does not have a parental control function Carry out the installation uninstallation of the CyberLink PowerDVD for TOSHIBA under a user account with administrator rights Do not change Windows Users while CyberLink PowerDVD for TOSHIBA is running For some DVD or video files using the control window to change the audio track will also change t...

Page 57: ...berLink PowerDVD for TOSHIBA Help Use the following procedure to open CyberLink PowerDVD for TOSHIBA Help Press the F1 key when CyberLink PowerDVD for TOSHIBA is launched 3D Playback on an External 3D Device 3D playback on an external 3D device feature is only provided with some models Effect of 3D can be shown only on an external 3D devices connected via an HDMI output It cannot be shown on the i...

Page 58: ...ll lose this information and the real time clock and calendar will stop working Real Time Clock RTC battery supported by some models Some models are equipped with a dedicated Real Time Clock RTC battery This RTC battery provides power for the internal real time clock and calendar function and also maintains the system configuration while the computer is turned off If the RTC battery becomes comple...

Page 59: ...nto a working outlet The DC IN Battery indicator glows amber while the battery is being charged Charging Time The following table shows the approximate time required to charge an exhausted battery fully Battery type Power off Power on Battery pack 32Wh 4 cell about 3 hours about 4 hours Battery pack 45Wh 4 cell about 4 hours about 5 hours Be aware that the charging time when the computer is on is ...

Page 60: ...ng battery power can be monitored using the following methods Clicking the battery icon on the Windows taskbar Via the Battery Status in the Windows Mobility Center window Wait several seconds to monitor the remaining operating time because the computer needs time to check the remaining capacity of the battery pack and then calculate the remaining operating time based on this together with the cur...

Page 61: ...30 days Battery pack 45Wh 4 cell about 3 days about 40 days Extending battery life To maximize the life of your battery packs do the following at least once a month 1 Turn off the computer s power 2 Disconnect the AC adaptor and turn on the computer s power If it does not turn on then go to Step 4 3 Operate the computer on battery power for five minutes If you find that the battery pack has at lea...

Page 62: ...to a LAN using the computer s default settings could cause a malfunction in LAN operation Check with your LAN administrator regarding set up procedures If you are using Gigabit Ethernet LAN 1000 megabits per second 1000BASE T be sure to connect with a CAT5e cable or higher You cannot use a CAT3 or CAT5 cable If you are using Fast Ethernet LAN 100 megabits per second 100BASE TX be sure to connect w...

Page 63: ... a memory media slot that can accommodate some kinds of memory media with various memory capacities so that you can easily transfer data from devices such as digital cameras and Personal Digital Assistants Keep foreign objects out of the memory media slot Never allow metal objects such as screws staples and paper clips to enter the computer or Keyboard Foreign metal objects can create a short circ...

Page 64: ... memory card logo is The SDXC memory card logo is The maximum capacity of SD memory cards is 2 GB The maximum capacity of SDHC memory cards is 32 GB The maximum capacity of SDXC memory cards is 128 GB Memory media format New media cards are formatted according to specific standards If you wish to reformat a media card be sure to do so with a device that uses media cards Formatting a memory media c...

Page 65: ...it is important to back up important data Do not write to a card if the battery power is low Low power could affect writing accuracy Do not remove a card while read write is in progress For more details on using memory cards see manuals accompanying the cards About the write protect feature Memory media cards have a write protect function SD Card SD memory card SDHC memory card and SDXC memory car...

Page 66: ...o Sleep Mode or Hibernation Mode while files are being copied Failure to do so might cause data loss Removing memory media The following instructions apply to all types of supported media devices To remove memory media do the following 1 Click the Safely Remove Hardware and Eject Media icon on the Windows taskbar 2 Select memory media 3 Grasp the media and remove it If you remove the memory media ...

Page 67: ...the quality HDMI compatible external display devices including televisions can be connected via the HDMI port Some models can support ultra high definition 3840 x 2160 pixels display on compatible external display devices via HDMI output port To use this function you must purchase an HDMI cable corresponding to 3840x2160 pixels or higher To connect an HDMI compatible display device do the followin...

Page 68: ...nitor that you have connected to the computer select a different playback device 4 Click the Set Default button 5 Click OK to close the Sound dialog Settings for display video on HDMI To view video on the HDMI display device be sure to configure the following settings otherwise you might find that nothing is displayed Be sure to use the function key to select the display device before starting to ...

Page 69: ... display device name and then click Remove device Changing the display settings After one or more external displays are connected the operating system can automatically detect identify and set up the display settings You can also manually manage how the external displays work and change the display settings by pressing P while holding down the Windows key If you disconnect the external display bef...

Page 70: ...ideo mode This section describes some of the audio control functions Volume Mixer The Volume Mixer utility lets you control the audio volume for playback of devices and applications under Windows To launch the Volume Mixer utility right click on the speaker icon on the Windows taskbar and then select Open Volume Mixer from the sub menu To adjust the volume level of speakers or headphones move the ...

Page 71: ...sp details To access the utility click DTS Sound under DTS Inc in All apps U S patents apply to this product See http patents dts com Manufactured under license from DTS Licensing Limited Realtek HD Audio Manager You can confirm and change the audio configuration using the Realtek HD Audio Manager To launch the Realtek HD Audio Manager Click Control Panel Hardware and Sound Realtek HD Audio Manage...

Page 72: ...one into the headphone microphone combo jack 2 Double click on the circle button in the right side of the Realtek HD Audio Manager main screen 3 Select one from the device list for the device you plugged into Video mode Video mode settings are configured via the Screen Resolution dialog To open the Screen Resolution dialog click Control Panel Appearance and Personalization Display Change display s...

Page 73: ... only provided with some models To access this utility click Display Utility under TOSHIBA group in All apps For details on this utility see the help file TOSHIBA Password Utility This utility allows you to set a password in order to restrict access to the computer To access this utility click Password Utility under TOSHIBA group in All apps TOSHIBA System Settings This utility allows you to custo...

Page 74: ...le of the battery It is recommended using the computer with AC adaptor connected as the battery operating time is comparatively short in this mode Depending on the usage situation the life cycle of the battery might not be extended properly To access this utility click eco Utility under TOSHIBA group in All apps For details on TOSHIBA eco utility see the help file TOSHIBA Service Station This appl...

Page 75: ...ng operation by clicking Product Improvement Program under TOSHIBA group in All apps This utility is only provided with some models TOSHIBA Audio Enhancement TOSHIBA Audio Enhancement provides you the function of audio source filtering earphone audio enhancement or speaker audio enhancement To change the settings click Audio Enhancement under TOSHIBA group in All apps Bluetooth Link Bluetooth Link...

Page 76: ... want to use the computer after erasing your hard disk drive s You might not have all the software listed in this section depending on the model you purchased Special features The following features are either unique to TOSHIBA computers or are advanced features which make the computer more convenient to use Access each function using the following procedures 1 To access the Power Options click Co...

Page 77: ...mputer off when the display panel is closed and turns it back on when the display panel is opened This can be specified in the Power Options Low battery automatic Hibernation Mode 1 When battery power is exhausted to the point that computer operation cannot be continued the system automatically enters Hibernation Mode and shuts itself down This can be specified in the Power Options Sleep Mode If y...

Page 78: ...ough the Power Options When the processor s temperature falls within normal range the fan and the processor operation returns to its standard speed If the processor s temperature reaches an unacceptably high level with either setting the computer automatically shuts down to prevent any damage In this instance all unsaved data in memory will be lost TOSHIBA Password Utility The TOSHIBA Password Uti...

Page 79: ...e password After you enter text click Apply or OK When the computer is started this text is displayed together with the prompt asking you to enter a password You can launch TOSHIBA Setup Utility to set change or delete the HDD Password or HDD Master Password Refer to the TOSHIBA Setup Utility section for further information If you forget your HDD User Password TOSHIBA will NOT be able to assist yo...

Page 80: ...ork They will function after you enter the password 2 Enter the Password 3 Press ENTER If you enter the password incorrectly three times in a row or if you do not enter the password within 1 minute the computer shuts off In this case some features that can power on the computer automatically Wake up on LAN Task Scheduler etc might not work You must turn the computer back on to retry password entry...

Page 81: ...t conditions for USB SATA Allows you to set conditions for SATA LAN Allows you to set conditions for LAN The settings or options explained here might vary depending on the model you purchased After you changed the settings a dialog box might appear to prompt you that the changes will take effect after the computer is restarted Make sure to restart your computer immediately to apply these changes U...

Page 82: ...al devices connected to the USB bus power DC5V function that interfaces with the power ON OFF of the computer might always be in an operational state When there is a current overflow of the external devices connected to the compatible ports USB bus power DC5V supply might be stopped for safety reasons When Sleep and Charge function is enabled the USB Wakeup function might not work for compatible p...

Page 83: ...ttery life by moving the slider bar If the remaining battery life falls below the setting the Sleep and Charge function is stopped This setting is only available when the Function under Battery Mode is enabled System ON CDP Charge This function enable disable CDP Charging Downstream Port to use rapid USB charge while the computer is powered on When System ON CDP Charge Mode is enabled your compute...

Page 84: ...sion settings user profile number error information BSoD application error device operation time and number of actuations or status changes that is number of power button and FN key combination uses AC adaptor battery for models with battery LCD fan for models with fan HDD SSD sound volume wireless communication functionalities and USB information usage of TOSHIBA provided features applications th...

Page 85: ...led the TOSHIBA PC Health Monitor screen is displayed and the program begins monitoring system functions and collecting information A message is displayed if any changes which might interfere with the operation of the program are detected Follow the instructions displayed on screen in the message TOSHIBA Product Improvement Program The TOSHIBA Product Improvement Program recognizes the system and ...

Page 86: ...quired by your home country or region Once enabled you can select to disable the monitoring operation at any time by clicking Product Improvement Program under TOSHIBA group in All apps and uninstall the application by using the Uninstall a program utility in the Control Panel Uninstalling the Product Improvement Program will automatically delete all of the data previously collected and stored by ...

Page 87: ...n this chapter are meant only as a guide they are not definitive problem solving techniques In reality many problems can be solved simply but a few might require help from TOSHIBA Support If you find you need to consult others be prepared to describe the problem in as much detail as possible Preliminary checklist You should always consider the simplest solution first The items detailed in this che...

Page 88: ... characters Make a screenshot of the current display and if possible look up the messages in the documentation included with the computer software or operating system Check that all connecting cables are correctly and firmly attached as loose cables can cause erroneous or intermittent signals Do any indicators light if so which ones what color are they and do they stay on or blink Write down what ...

Page 89: ...15 seconds before turning on the power again by pressing the power button Your program stops responding If you are working with a program that suddenly freezes all operations chances are the program has stopped responding You can exit the failed program without shutting down the operating system or closing other programs To close a program that has stopped responding 1 Press CTRL ALT and DEL simul...

Page 90: ...ng System instead of desired advanced options do the following 1 Click Start Power and then select Restart 2 Hold down the corresponding key and then release this key one second after the computer is power on 3 Follow the on screen instructions to proceed Hardware and system checklist This section discusses problems caused by your computer s hardware or attached peripherals Basic problems might oc...

Page 91: ...the power cord adaptor is firmly connected to the computer and a working power outlet Check the condition of the cord and terminals If the cord is frayed or damaged it should be replaced while if the terminals are soiled they should be cleaned with a clean cotton cloth If the AC adaptor still does not power the computer you should contact TOSHIBA Support Battery If you suspect a problem with the b...

Page 92: ... TOSHIBA Setup Utility Refer to the TOSHIBA Setup Utility section for further information 2 Set the date in the System Date field 3 Set the time in the System Time field 4 Follow the on screen instructions to proceed Keyboard Keyboard problems can be caused by the setup and configuration of the computer Refer to the The Keyboard section for further information Problem Procedure Output to screen is...

Page 93: ...r does not boot from Hard Disk Drive Check to see whether there is a disc in the optical disc drive if so remove it and try to start the computer again If this has no effect check the Boot Priority Options setting within the TOSHIBA System Settings Slow performance The files on the Hard Disk Drive might be fragmented In this instance you should run the disk Defragmentation utility to check the con...

Page 94: ...lem Procedure Memory media card error occurs Remove the memory media card from the computer and then reinsert it in order to ensure that it is firmly connected If the problem persists then you should refer to the documentation supplied with your memory media card for further information You cannot write to a memory media card Remove the memory media card from the computer and check to ensure that ...

Page 95: ...n All apps 2 Within the Mouse Properties window click the Buttons tab 3 Set the double click speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Control Panel Hardware and Sound Mouse under Windows System group in All apps 2 Within the Mou...

Page 96: ...ble click speed as required and click OK The on screen pointer moves too fast or too slow In this instance you should initially try changing the speed setting within the Mouse Control utility 1 To access this utility click Control Panel Hardware and Sound Mouse under Windows System group in All apps 2 Within the Mouse Properties window click the Pointer Options tab 3 Set the pointer speed as requi...

Page 97: ...nnect an external device if some external devices are connected After that turn the power of the computer ON OFF to restore the function If this function cannot be still used even if only one external device is connected stop using the external device because its current is over the acceptable value of this computer Some external devices might not be able to use the Sleep and Charge function In th...

Page 98: ...unction or change to disable Sleep and Charge function Sound system In addition to the information in this section also refer to the documentation supplied with your audio device Problem Procedure No sound is heard Press the function keys to increase or decrease volume Check the software volume settings Check to see if Mute is turned to Off Check to make sure that the headphone connection is secur...

Page 99: ...t display when the computer wakes up from Sleep Mode if the external monitor has been disconnected while in Sleep Mode To keep this from happening do not disconnect the external monitor while the computer is in Sleep or Hibernation Mode Remember to turn off the computer before disconnecting the external monitor When the display panel and an external monitor are set to clone mode and they are turne...

Page 100: ... LAN administrator Wireless LAN Problem Procedure Cannot access Wireless LAN Make sure that the wireless communication function of the computer is on If problems persist contact your LAN administrator Bluetooth Problem Procedure Cannot access Bluetooth device Check to ensure that the wireless communication function of the computer is on Check to ensure that the Bluetooth Manager application is run...

Page 101: ...n supplied with your software and or peripheral devices If a problem occurs when you are running software applications consult the software documentation for troubleshooting suggestions and consider calling the software company s technical support department for assistance Consult the reseller or dealer from where you purchased your computer and or software they are your best resource for current ...

Page 102: ...279 4 d x 26 5 h millimeters not including parts that extend beyond the main body Environmental Requirements Conditions Ambient temperature Relative humidity Operating 5 C 41 F to 35 C 95 F 20 to 80 noncondensing Non operating 20 C 4 F to 60 C 140 F 10 to 90 noncondensing Wet bulb temperature 29 C maximum Conditions Altitude from sea level Operating 60 to 3 000 meters Non operating 60 to 10 000 me...

Page 103: ...elgium CEBEC The Netherlands KEMA Denmark DEMKO Norway NEMKO Finland FIMKO Sweden SEMKO France LCIE Switzerland SEV Germany VDE United Kingdom BSI In Europe two conductors power cord must be VDE type H05VVH2 F or H03VVH2 F and for three conductors power cord must be VDE type H05VV F For the United States and Canada two pin plug configuration must be a 2 15P 250 V or 1 15P 125 V and three pin plug ...

Page 104: ...teroperable with any product with Bluetooth wireless technology that is based on Frequency Hopping Spread Spectrum FHSS radio technology and is compliant to Bluetooth Specification depending on the model you purchased as defined and approved by the Bluetooth Special Interest Group Logo certification with Bluetooth wireless technology as defined by the Bluetooth Special interest Group This Bluetoot...

Page 105: ... by consumers These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature In some situations or environments the use of Wireless products might be restricted by the proprietor of the building or responsible representatives of the orga...

Page 106: ...s to be configured for all computers connected to the same network in order to re enable network connections Make sure to use new network name Security TOSHIBA strongly recommends that you enable encryption functionality otherwise your computer is open to illegal access by an outsider using a wireless connection If this occurs the outsider might illegally access your system eavesdrop or cause the ...

Page 107: ...65 to 5 85GHz and that these radars could cause interference and or damage to LE LAN devices Bluetooth wireless technology Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers printers and mobile phones When it is enabled Bluetooth provides the wireless personal area network environment which ...

Page 108: ... use Refarming of the 2 4GHz band has been ongoing in recent years to allow current relaxed regulation Full implementation planned 2012 Italy For private use a general authorization is required if WAS RLAN s are used outside own premises For public use a general authorization is required Luxembourg Implemented General authorization required for network and service supply Norway Implemented This su...

Page 109: ...e used outside own premises Luxembourg Implemented General authorization required for network and service supply Russian Federation Limited e i r p 100mW Permitted to use only for indoor applications closed industrial and warehouse areas and on board aircraft 1 Permitted to use for local networks of aircraft crew service communications on board aircraft in area of the airport and at all stages of ...

Page 110: ... systèmes de satellites mobiles utilisant les mêmes canaux Les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux c à d qu ils ont la priorité pour les bandes 5 25 5 35GHz et 5 65 5 85GHz et que ces radars pourraient causer du brouillage et ou des dommages aux dispositifs LAN EL The term IC before the equipment certifica...

Page 111: ...o communications is operated in compliance with the Telecommunications Act The low power radio frequency devices must be susceptible with the interference from legal communications or ISM radio wave radiated devices Using this equipment in Japan In Japan the frequency bandwidth of 2 400MHz to 2 483 5MHz for second generation low power data communication systems such as this equipment overlaps that...

Page 112: ...ent uses OFDM modulation 4 4 The interference range of this equipment is less than 40m 5 This equipment uses a frequency bandwidth from 2 400MHz to 2 483 5MHz It is possible to avoid the band of mobile object identification systems 3 Indication for Bluetooth The indication shown below appears on this equipment 4 1 2 3 1 1 2 4 This equipment uses a frequency of 2 4 GHz 2 FH This equipment uses FH S...

Page 113: ...1AE Telefication B V Ltd Approval Number D135068201 Broadcom BCM43142 Wireless Network Adapter b g n and Bluetooth The Name of the radio equipment BCM943142Y Telefication B V Ltd Approval Number D135106201 Realtek 802 11n Wireless LAN and Bluetooth The Name of the radio equipment RTL8723BE Telefication B V Ltd Approval Number D135042201 The following restrictions apply Do not disassemble or modify...

Page 114: ... certain external peripheral products use of battery power instead of AC power use of certain multimedia computer generated graphics or video applications use of standard telephone lines or low speed network connections use of complex modeling software such as high end computer aided design applications use of several applications or functionalities simultaneously use of computer in areas with low...

Page 115: ...ing on the hardware specifications of the computer This is correct because the operating system usually displays the available memory instead of the physical memory RAM built into the computer Various system components like the video adapter s GPU and PCI devices like Wireless LAN and so on require their own memory space Since a 32 bit operating system cannot address more than 4 GB of memory these...

Page 116: ...lable when operating in AC power mode Screen dims when the computer is operated on battery power and you might not be able to increase the brightness of the screen Graphics Processing Unit GPU Graphics processing unit GPU performance might vary depending on product model design configuration applications power management settings and features utilized GPU performance is only optimized when operati...

Page 117: ... met 1 Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer 2 Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 All advertising materials mentioning features or use of this soft...

Page 118: ...udes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com Original SSLeay License Copyright C 1995 1998 Eric Young eay cryptsoft com All rights reserved This package is an SSL implementation written by Eric Young eay cryptsoft com The implementation was written so as to conform with Netscapes SSL This library is free ...

Page 119: ...ludes software written by Tim Hudson tjh cryptsoft com THIS SOFTWARE IS PROVIDED BY ERIC YOUNG AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLU...

Page 120: ...lty free usage You may not pretend that you wrote this software If you use it or only parts of it in a program you must acknowledge somewhere in your documentation that you have used the FreeType code credits We specifically permit and encourage the inclusion of this software with or without modifications in commercial products We disclaim all warranties covering The FreeType Project and assume no...

Page 121: ... INABILITY TO USE OF THE FREETYPE PROJECT 2 Redistribution This license grants a worldwide royalty free perpetual and irrevocable right and license to use execute perform compile display copy create derivative works of distribute and sublicense the FreeType Project in both source and object code forms and derivative works thereof for any purpose and to authorize others to exercise some or all of t...

Page 122: ...s license or another one contracted with the authors grants you the right to use distribute and modify it Therefore by using distributing or modifying the FreeType Project you indicate that you understand and accept all the terms of this license 4 Contacts There are two mailing lists related to FreeType freetype nongnu org Discusses general use and applications of FreeType as well as future and wa...

Page 123: ...ttery indicator Display automatic power off 5 4 hinges 3 7 opening 2 4 screen 3 7 Documentation list 2 1 Dual Pointing Device Touch Pad 6 9 DVD Super Multi drive using writing E Equipment checklist 2 1 External monitor problems 6 13 G Graphics Processing Unit 3 9 H Hard disk drive automatic power off 5 4 HDMI out port 3 4 K Keyboard function keys 4 2 Function keys F1 F12 4 2 problems 6 6 Windows s...

Page 124: ... turning on 2 6 Problems AC power 6 5 Analyzing the problem 6 2 Battery 6 5 Dual Pointing device 6 8 External monitor 6 13 Hardware and system checklist 6 4 HDD 6 7 Internal display panel 6 6 Keyboard 6 6 Memory Media Card 6 8 Overheating power down 6 5 Power 6 4 Real Time Clock 6 6 Sound system 6 12 TOSHIBA support 6 15 Touch Pad 6 9 USB device 6 10 USB mouse 6 10 R Recovery Media 2 14 Restarting...

Page 125: ...V Video mode 4 27 Video RAM 3 9 W Web Camera 3 6 Wireless communication 7 4 User s Manual Index 3 ...

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