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Toshiba IPedge, Installation Manual

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Server Based Call Manager Configuration

Assign Users to User Groups

13-22

Installation Manual    June, 2011

Assign Users to User

Groups

Use this procedure to Assign Users as Call Manager Administrators .

1.

Use Net Server menu > Setup, then Users tab. 

2.

Check the user who needs to be a Call Manager administrator and 
click Edit icon.

3.

Place a checkmark in both the Admin and Users groups as is shown 
in the screen below.

4.

Click Save icon. 

5.

Repeat for other Call Manager users to be assigned as 
Administrators. 

Summary of Contents for IPedge

Page 1: ...TOSHIBA Telecommunication Systems Division Installation Manual Title Page June 2011 ...

Page 2: ...s of the form of any claim that may result from the use of this document THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE ACTUAL PERFORMANCE MAY VARY BASED ON INDIVIDUAL CONFIGURATIONS USE OF COLLATERAL EQUIPMENT OR ...

Page 3: ...ified Equipment should be coordinated by a representative designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal...

Page 4: ...no responsibility for losses arising from such interruption Security Warning All IPedge systems ship with the same default user names and passwords To help protect your IPedge system from unauthorized administrator access change the user names and passwords as described in the new system installation section of the IPedge Install manual An IPedge system that is not properly protected may be expose...

Page 5: ...Y RIGHTS THE WARRANTY OF YEAR 2000 COMPLIANCE AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH YOU NEITHER TAIS NOR ITS SUPPLIERS WARRANT THAT THE FUNCTIONS CONTAINED IN THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE HOWEVER...

Page 6: ... the malfunc tion by TAIS or its authorized dealer with new or refurbished parts at their option If TAIS or one of its autho rized dealers does not replace or repair such parts the retail customer s sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to be defective and which are returned to TAIS through one of its authorized dealers within the war...

Page 7: ...The Software is not sold it is licensed upon payment of applicable charges TAIS grants to you a non transferable and non exclusive right to use with a TAIS telecommunication systems product the copy of the Software provided under this EULA that you have obtained from an Authorized Channel With respect to third party Software TAIS is only passing along license rights which may be granted by the own...

Page 8: ...HE USE OF THE SOFTWARE IN ANY CRITICAL APPLICATION IF YOU USE THE SOFTWARE IN A CRITICAL APPLICATION YOU AND NOT TAIS ASSUME FULL RESPONSIBILITY FOR SUCH USE Further you shall indemnify and hold TAIS harmless from any and all damages liabilities costs and expenses including reasonable attorneys fees and amounts paid in settlement of third party or government claims incurred by TAIS as a result of ...

Page 9: ...DENTAL OR CONSEQUENTIAL DAMAGES SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE JURISDICTION TO STATE JURISDICTION 9 Export Laws This EULA involves products and or technical data that may be controlled under the United States and other countries including but not limited to United States...

Page 10: ...may be designated by TAIS as a third party beneficiary of TAIS with rights to enforce the Agreement with respect to supplier s software 15 Open Source Software The Software may contain software files that are subject to certain open source license agreements The open source software files and additional terms and conditions may be included in the TAIS Telecommunication Systems Division product gen...

Page 11: ...erprise Manager Database 1 8 IPedge Call Processor Database All Nodes 1 8 Call Processing Database Primary Node Only 1 9 Enterprise Network Topology 1 9 User Database 1 9 DATABASE SYNCHRONIZATION 1 10 NETWORKS 1 10 Administration Plane 1 10 IPedge Net Plane 1 10 Enterprise Manager Single View Single Page 1 11 VOICE CALLING NETWORK 1 11 Stand Alone Node 1 11 CENTRALIZED MANAGEMENT 1 12 Single Point...

Page 12: ...ALLATION 2 6 EC SERVER RACKMOUNT 2 6 EM SERVER RACK MOUNT 2 8 Rack Mount Kit Installation 2 8 Installing the Outer Rails to the Rack 2 9 Installing the Chassis into a Rack 2 10 BEZEL INSTALLATION 2 11 EC Server Bezel 2 11 EM Server Bezel 2 12 POWER REQUIREMENTS 2 13 UPS RECOMMENDATIONS 2 13 Chapter 3 Network Requirements LAN REQUIREMENTS 3 1 VoIP Requirements Remote Users 3 2 VoIP Requirements WiF...

Page 13: ...3 Media Server Configuration 4 13 Restart the Media Server 4 14 IPMI BMC IP ADDRESS 4 14 MEETING CONFERENCE 4 15 4 15 MEETING INITIAL CONFIGURATION 4 15 Meeting Server Name Setup 4 15 MEETING IP Address Change Procedure 4 16 HTTPS CERTIFICATE 4 17 ASSIGN MEMBER NODE 4 18 ADD MEMBER NODE 4 19 ATTACH MEMBER NODE 4 19 SYSTEM SECURITY 4 20 DETACH A MEMBER NODE 4 21 Chapter 5 Enterprise Manager SUPPORT...

Page 14: ...oad Backup File 7 6 Restore the Server 7 7 Chapter 8 HTTPS Configuration HTTPS CONFIGURATION 8 1 Create New Certificate 8 1 Root Certificate Download 8 2 Trust the Certificate 8 2 TURN HTTPS OFF 8 2 Chapter 9 IPT Software Update INTRODUCTION 9 1 IP Telephone Hardware 9 1 INSTALLATION 9 1 Chapter 10 Network Address Translation MEDIA RELAY SERVER SETUP 10 1 IPedge Configuration 10 1 NETWORK SECURITY...

Page 15: ...SET IP ADDRESS 12 2 Set Network Time 12 3 UPGRADE SOFTWARE 12 3 DOWNLOAD INI FILE 12 4 File Download 12 4 Load INI file to the Gateway 12 4 MP118 MEDIA SETTINGS 12 4 Endpoint Numbers 12 7 IPedge CONFIGURATION 12 8 AUDIOCODES MP118 FXS 12 10 Setup IP Address 12 10 Setup NTP Service 12 10 FXS Setup 12 10 IPedge CONFIGURATION for FXS 12 12 Verify Station Registration 12 12 AUDIOCODES MEDIANT1000 PRI ...

Page 16: ...plication 13 20 Assign Users to User Groups 13 22 Server Based Call Manager Upgrade 13 26 Installation 13 26 Net Server configuration 13 28 Chapter 14 Messaging ADD THE MESSAGING APPLICATION 14 1 SETUP THE I O PORTS 14 2 ASSIGN THE VOICEMAIL SIP STATIONS 14 3 ADD STATIONS TO A STATION HUNT GROUP 14 4 PROGRAM MESSAGING 14 5 To Restart Messaging 14 6 DISK FULL NOTIFICATION 14 8 Chapter 15 Maintenanc...

Page 17: ...ystem Fan Failure 15 10 Replacing EM System Fans 15 10 Remove Server Power 15 10 Power UP Server 15 10 EM SERVER DISK DRIVE REPLACEMENT 15 12 DVD ROM DRIVE INSTALLATION 15 14 Remove Server Power 15 14 Remove Chassis Cover 15 15 Remove Install DVD Drive 15 15 Power UP Server 15 15 PROGRAM UPDATE 15 16 USB Drive Requirements 15 16 Update File Source 15 16 PROGRAM UPDATE PROCEDURE 15 16 REMOTE UPDATE...

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Page 19: ...edge Solutions server can also be a Stand Alone system Each IPedge Solutions server has multiple applications running on the server These applications include a Media server SIP Megaco converter Webmin Bacula and Enterprise Manager Additional applications such as Strata Messaging and Strata Meeting can be added Figure 1 1 Single IPedge Solution Server System IPedge Enterprise Manager provides a si...

Page 20: ... are installed At a site the systems can be Stand Alone one or more Nodes or an IPedge Net Enterprise System IPedge NODES In every Enterprise and Networked IPedge system there will be one Primary Node and any remaining nodes will be Member Nodes The Primary and Member labels apply to the Enterprise Manager location and system database maintenance and backup Unlike some other systems the primary do...

Page 21: ...to Stand Alone One of the member nodes remaining in the enterprise must be set to Primary ENTERPRISE SYSTEMS An enterprise system is two or more nodes the nodes may be at a single site or multiple sites In every multi node IPedge system there will be one Primary Node all other nodes will be Member Nodes The Primary and Member labels apply to the Enterprise Manager location system database maintena...

Page 22: ...share a numbering plan and for the most part appear to a user as a single system All systems are managed using a Single Point of Management The system administrator accesses all systems branches node sites by logging into a single web based administration program on the Primary Node ...

Page 23: ...ed node The Primary node hosts the Enterprise Manager used to administer all of the Enterprise System nodes A copy of the database of each node is maintained by the Primary node The database copy is updated synchronized every day or as scheduled The Administration Terminal is a PC connected to the network no special software is required Enterprise Manager is a browser based interface that can be a...

Page 24: ...es on individual nodes Database backup for the entire system is run from the central location The central location is the Enterprise Manager on the Primary node IPedge APPLICATIONS The IPedge server in each node is referred to as the Integrated IPedge server This server includes these IPedge Applications IPedge Core IPedge Call Processing IPeCP All call processing and OAM functions for the local I...

Page 25: ...WebMin Bacula Call Manager Client Detached Node When a member node is manually removed detached from its IPedge primary node it no longer exists from the viewpoint of the Enterprise Manager in the primary node When a node is detached it can still be connected to the rest of the Enterprise System via IPedge Net but is no longer part of the central administration The database copy is no longer maint...

Page 26: ... DATABASE and DATA CLASSIFICATIONS To understand IPedge system operation in particular to understand backup restore and synchronization functions the IPedge databases and data types must be defined Enterprise Manager Database The Enterprise Manager database resides in the Primary Node The contents can be understood as three sets of data IPedge Call Processing Enterprise Network Topology User Data ...

Page 27: ...n administrator uses Enterprise Manager This provides the single page view of a multi node system As changes are made via Enterprise Manager the target node processes the change then the update is sent to the Primary Node database Enterprise Network Topology The Enterprise Manager Network Topology database describes all nodes in an IPedge enterprise network The Network Topology information is stor...

Page 28: ...e Primary Node DB Configuration changes to applications on member nodes other than the Call Processor are kept locally in the Member Node NETWORKS In every enterprise system the member nodes are connect to the primary node by the Enterprise Manager network All multi node IPedge systems are connected by two planes over a single network Administration Plane This is the network used to send commands ...

Page 29: ...nother The two networks are separate and independent The loss of one network connection to a node does not mean the other connection will stop For example it may be necessary to change a member node in an IPedge Network enterprise system to a stand alone primary In this event the node is detached from the enterprise system The system administrator must login directly to this node The database is n...

Page 30: ...e data set The Enterprise Manager user is not forced to collect data of the same type from individual nodes or branches nor must the user be asked to discard data from one node in order to collect and view data from another node Primary Enterprise Manager Server Primary Enterprise Manager is the instance of Enterprise Manager Server that is active and has the access and the rights to manage all no...

Page 31: ...rogrammed correctly calls will be processed from one system to the next This means that an IPedge system can be added to an existing CIX system The Strata CIX system will require a PC with Network eManager for database programming database backup and other maintenance operations The system administrator must ensure that DN assignments and feature access codes are compatible There is no communicati...

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Page 33: ...e EC serving up to 200 users and the IPedge EM serving up to 1000 users The servers are both 1U rackmount chassis Refer to Figure 2 1 Figure 2 1 IPedge Server Hardware Front View EC SERVER For IPedge systems of up to 200 users This server has one front access 2 5 inch hard disk drive Refer to Figure 2 2 The IPedge EC server supports IPMI Intelligent Platform Management Interface 2 0 Dimensions Hei...

Page 34: ...are on the rear panel Buttons Power On Off Button This applies or removes system power When the power is turned off using this button main power is shut off but standby power to the system remains on To completely remove power from the system use this button to shut down the system then disconnect the AC power cord Power Up Sequence Set the rear panel power switch to ON Wait one minute then press ...

Page 35: ... up to 1000 users This server has two front access 3 GB hard disk drives RAID 1 configuration is available as an option The IPedge EM server supports IPMI Intelligent Platform Management Interface 2 0 Dimensions Height 1 7 43 mm 1U Width 17 2 437 mm Fits a standard 19 inch rackmount Depth 25 6 650 mm Gross Weight 33lbs 15 0kg Environmental Specifications Operating Temperature 10 to 35 C 50 to 95 F...

Page 36: ...fier Press once an LED on the front panel and an LED on the rear panel illuminate The LEDs remain lit until the ID button is pressed again LEDs Power LED Indicates that system power is on when illuminated Disk drive activity LED Lights while a hard disk drive or the DVD ROM drive is accessed NIC 1 Indicates activity on the LAN 1 connection NIC 2 Indicates activity on the LAN 2 connection Both NIC ...

Page 37: ...pply modules has an AC power cord connector Keyboard and PS 2 Mouse USB 0 and USB 1 COM1 VGA LAN1 and LAN2 IPMI LAN Rear Panel Button There is a UID LED and button on the rear panel to the right of the LAN 2 connector Table 2 2 Hard Disk Drive LED HDD LED Indication Green Drive activity Solid Red Drive failure Flashing Red Drive is rebuilding Power On Standby System Reset UID LED Network Activity ...

Page 38: ...ation UID LED on the control panel will blink slowly to indicate a failed power supply module The UID LED will continue to blink until the failed module has been replaced Also the power supply LED on the rear panel will change from green to amber on the failed unit The failed unit will issue a continuous beep tone The power supply modules have a hot swap capability you can replace the failed modul...

Page 39: ... the sever 2 Attach the outer rails to the front of the rack mount cabinet 3 Install the server chassis by sliding the inner rails into the outer rails Slide the chassis in until the front chassis brackets contact the outer rail bracket 4 Secure the server chassis to the rack with one screw on each side ...

Page 40: ...o the rack itself Refer to Figure 2 6 Figure 2 6 Four Post Rail Kit The server chassis includes a set of inner rails in two sections inner rails and inner rail extensions The inner rails are pre attached and do not interfere with normal use of the chassis if you decide not to use a server rack Attach the inner rail extension to stabilize the chassis within the rack 1 Place the inner rack extension...

Page 41: ...ach the short bracket to the outside of the long bracket You must align the pins with the slides Also both bracket ends must face the same direction Refer to Figure 2 8 2 Adjust both the short and long brackets to the proper distance so that the rail fits snugly into the rack 3 Secure the long bracket to the front side of the outer rail with two M5 screws and the short bracket to the rear side of ...

Page 42: ...chassis includes the inner rails A and rail extensions B Also confirm that the outer rails C are installed on the rack Refer to Figure 2 9 Figure 2 9 Four Post Rack Installation 2 Line chassis rails A and B with the front of the rack rails C 3 Slide the chassis rails into the rack rails keeping the pressure even on both sides you may have to depress the locking tabs when ...

Page 43: ... and tighten the thumbscrews that hold the front of the server to the rack Figure 2 10 Server Chassis Install BEZEL INSTALLATION The IPedge bezel is an option Order a bezel kit for the server model on which it will be installed For the EC Server order part number I EC BZL 1A For the EM Server order part number I EM BZL 1A EC Server Bezel The P N I EC BZL 1A bezel can be attached directly to the EC...

Page 44: ...re the keys in an appropriate location EM Server Bezel The P N I EM BZL 1A bezel can be attached directly to the EM Server chassis 1 Remove the handles from the front of the server 2 Attach the server handles received i the bezel kit 3 After the chassis has been secured to the rack place a key into the slots on each end of the bezel 4 Rotate the keys 90 degrees 5 Place the bezel on the front of th...

Page 45: ...itioning for the IPedge server The recommended UPS from ONEAC are shown in Table 2 3 The UPS shown in the table include power conditionaing If you already have a UPS in place Toshiba recommends that you install the power conditioner listed in Table 2 3 Table 2 3 IPedge System Power Conditioner and UPS IPedge Server EC EM Power Conditioner PC180A S2S PC360A S4S Battery Backup Time 30 Minutes ON700X...

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Page 47: ...rk time protocol service must be assigned to keep the nodes synchronized The IPedge servers will ship with a default NTP service pointer pool ntp org Toshiba recommends that time server pool be referenced not a single server The Network Time Protocol NTP is a protocol for synchronizing the server clocks on a data network NTP uses UDP on port 123 as its transport layer LAN REQUIREMENTS Two Static I...

Page 48: ...rity VPN for SoftIPT on PC VoIP Requirements WiFi Users VoIP Products and Applications PC s with SoftIPT Call Manager Polycom 8000 series WiFi phones Motorola TEAM application and phones uMobility on iPhone Windows Mobile Android Blackberry QoS 802 11e WMM recommended Layer 3 DiffServ DSCP ToS 46 VoIP WiFi Device application support SIP Voice Internet Access Intranet Access eMail calendar Network ...

Page 49: ...stem to see that all of the network traffic falls into one of two types Each IPedge server network connection supports two functional planes The Administration plane The Communication or Calls plane The Admin plane as the name suggests carries all of the system administration tasks It is on this plane the Admin terminal connects to the Enterprise Manager on the Primary Node SNMP commands are sent ...

Page 50: ...ssed from one system to the next This means that an IPedge system can be added to an existing CIX system An IPedge system can be added to an existing Strata Net IP network Refer to Figure 3 1 The Strata CIX system will require a PC with Network eManger for database programming database backup and other maintenance operations The system administrator must ensure that DN assignments and feature acce...

Page 51: ...ple given the following static IP address and subnet mask address are from your network administrator to use for your IP edge system installation IP address 172 16 10 250 Subnet Mask address 255 255 255 0 Using the free online subnet calculator from http www subnet calculator com as displayed below you would enter the information given to you in the appropriate fields 1 Determine the Class of your...

Page 52: ...BROADCAST ADDRESS Calculation Example 3 6 Installation Manual June 2011 4 Note the value for the broadcast address calculated by the application ...

Page 53: ...k names shown in the table below are assigned during the server installation process The names use alpha numeric characters A Z a z and 0 9 and are case sensitive For example NorthTower012 Descriptive names are recommended Names could show location by city campus location or server room and rack location Table 4 1 Network Names IPedge Name Primary Node Member Node Notes Enterprise Name Required Re...

Page 54: ... default IP address of the IPedge sever as shipped is 192 168 254 250 the subnet mask is 255 255 255 0 To login to Enterprise Manager enter http 192 168 254 250 8080 oamp into the browser address line The User ID is Administrator the password is password The password is case sensitive IPedge SERVER SETUP All of these procedures must be performed for every IPedge server Note When installing a multi...

Page 55: ...n Enter the Enterprise Name and Address for this server Enter the phone number and an email address Click on the OK button Note The Enterprise Name and address entered on this screen will be used in the https root security certificate This information saved as the root certificate cannot be changed after the security certificate is created The Enterprise Name and information can be changed at any ...

Page 56: ...tworking Network Configuration then click on the Network Interfaces icon select the Activated at Boot tab In the list of interfaces double click bond0 4 In the Activated at boot tab verify that the Static configuration radio button is selected 5 Enter the IP address Netmask and Broadcast address IPedge Advanced 192 168 254 250 255 255 255 0 192 168 254 xxx ...

Page 57: ... Hostname and DNS Client 17 Enter the IPedge server Hostname The Hostname should be descriptive of the server such as the name of the city or location on a campus Note The Hostname should be the same as the server name 18 There is no need to change the Resolution order 19 Enter the DNS server address es 20 If the enterprise has a domain setup enter it in the Search domains box If not leave the def...

Page 58: ...m of the page Click on Reboot System Note System reboot may take several minutes WARNING Anytime the IPedge Hostname IP Address or the Hostname file is changed the server must be rebooted If the you do not reboot the server after you change the Host name some functions and applications will not function correctly 30 Close the Webmin and Browser windows ...

Page 59: ...erprise Manager Select Application Webmin 2 Select Hardware System Time then click on the Set time tab Set the system time to the current correct time This must be within a few minutes of the local correct time A cell phone is an easy way to display the current time 3 Click on Apply 4 Click on the Set hardware time to system time button Verify the Hardware time is the same as the System time you j...

Page 60: ...ardware The real time clock hardware can take up to eleven minutes to update after the System Time procedure above is finished Important If there is a system failure before the real time clock hardware updates the system time will need to be reset NAME EACH SERVER Assign a unique descriptive name to each IPedge server 1 Login to Enterprise Manager on the server to be named 2 Select Administration ...

Page 61: ...n 4 Enter the new Server Name A unique descriptive name same as the Host name for this server and Community Name default is communityName this name is use as authentication by some internal processes 5 Click on the Save icon 6 Click on Detect Server Information 192 168 254 250 Edit icon NorthTower012 ...

Page 62: ...ise Servers Click on the gray database synchronization icon to open the database sync page 8 Check mark the Table Name box to select all of the tables then click on the synchronize database icon The IPedge server is installed as a stand alone system Check mark Table Name box then Click on the green Sync icon ...

Page 63: ... click on this line for a detailed list of the licenses 6 Click to check mark the uploaded file then click on the Apply icon 7 Reboot the IPedge server after applying licenses Reboot can take several minutes 8 Repeat this procedure for each IPedge server Display License Information To display the items and quantities licensed on the server 1 Login to the Enterprise Manager on the IPedge server you...

Page 64: ...the only recovery is to re install the server software Do NOT change any other passwords MEDIA SERVER SETUP This is a resource to mix voices of more than two parties Call processing uses the mixer for Ad hoc Conference Privacy override and other barge in features Privacy release ACD monitor etc Note that the IPedge system will not use mixing functions inside terminals The media server is involved ...

Page 65: ...up with 10 stations should have 142 Media Server channels Do not exceed the system maximum Media Server System Channels Enter the number Media Server channel licenses 1 Select Application Media Server 2 Do not change the SysChannelBegin parameter the default value is 49 3 The default value of the SysChannelTotal parameter is 1 Do not change this value unless directed by Toshiba Engineering Media S...

Page 66: ...ation Webmin 2 In the Webmin screen select System Bootup and Shutdown 3 Check mark the Media Server 4 Click on the Restart button Repeat this setup for each IPedge server IPMI BMC IP ADDRESS The IPedge server has an embedded Baseboard Management Controller BMC This controller provides remote hardware monitoring and remote access console via IPMI Refer to Chapter 15 Maintenance for detailed informa...

Page 67: ...licensed must perform the following procedures MEETING INITIAL CONFIGURATION The Meeting server software is pre installed on the IPedge server when shipped The Meeting server IP address must be set and the server started as part of the IPedge system installation Meeting Server Name Setup 1 Login in to Enterprise Manager select Applications Webmin Network Configuration Host Addresses 2 Select Add n...

Page 68: ...he name registered in the DNS server Dial in Number The pilot number of the voice conference station group Web Conference Server The web conference server name This is the name registered in the DNS server 3 Ensure that the Stack IP Address and Gateway Address are set to the IPedge server IP Address Click Submit 4 Under System Configuration select the Circuit Groups Tab 5 Click on the Circuit Grou...

Page 69: ...cate Refer to the HTTPS Configuration section of this manual Note For an enterprise system with one or more member servers create the HTTPS certificate for the Primary server then attach the member servers After the member is attached create the HTTPS certificate for the member If this is a single server stand alone system you can now begin programming Refer to the call programming sections in the...

Page 70: ...ember nodes must be attached one at a time Complete this procedure for one node Then complete this procedure for the next node 1 Login to Enterprise Manager on the IPedge server that you want to be a member of an enterprise Use the IP address of the server to access Enterprise Manager on that node 2 Select Administration Enterprise Server Management 3 Click on the Member Server radio button 4 Ente...

Page 71: ... Name IP Address and Community Name of the member node to be added 5 Click on Detect Server Information The System Type Version and Mac Address information will be displayed 6 Enter location and any other useful information into the Description box 7 Click on the Save icon 8 Click on the Search icon to display the server list ATTACH MEMBER NODE This procedure attaches the member nodes Part of the ...

Page 72: ... Reload icon to refresh the status display Note The database synchronization can take several minutes 5 You can Add and Attach other member nodes while the database sync process is running When the database synchronization is done the node is connected SYSTEM SECURITY All IPedge systems ship with the same User Name and Password When the initial installation is complete change the default Enterpris...

Page 73: ...s procedure 2 Login to the Primary node 3 Select Administration Enterprise Servers 4 Click to check mark the Server Name of the node to be detached 5 Click on the Detach Server icon 6 In the address field of your web browser enter the IP address of the member node you are detaching Click on Show local login 7 Login to the node Click on the Server Management button 8 Click on the Primary Server rad...

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Page 75: ...any computer with network access to the Primary node SUPPORTED BROWSERS The Enterprise Manager can be accessed using Microsoft Internet Explorer version 7 or later Mozilla Fire Fox version 5 or later LOGIN In the address bar of your internet browser enter the IP address of the IPedge server to which you wish to connect Enterprise Manager uses port 8080 Note When an IPedge server is installed behin...

Page 76: ...of the new role Check mark the items to include in this role 4 Click on the Save icon Copy a Role 1 Click on a role in the list 2 Click on the Copy icon 3 Enter a Name and brief description of the new role 4 Select the items to include in this role 5 Click on the Save icon USERS When a User is added to the Enterprise Manager that User is assigned a role The role defines the level of access that us...

Page 77: ...but not used at this time 5 Click on the Save icon Phone User To add phone user 1 Login to Enterprise Manager 2 Select Station Station Assignment 3 Add a station or select an existing station and click on the Edit icon 4 Check mark the Assign MPM Role box MPM refers to My Phone Manager 5 Select the user role from the Select Role pull down menu 6 Click on the Save icon ...

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Page 79: ...er When accessing Enterprise Manager through a fire wall you must have ports 8080 Enterprise Manager and port 10000 Webmin open STOP SERVICES 1 Select Application Webmin 2 In the Webmin screen select System Bootup and Shutdown 3 Check mark the service s to stop 4 Click on the Stop button START SERVICES 1 Select Application Webmin 2 In the Webmin screen select System Bootup and Shutdown 3 Check mar...

Page 80: ...llation Manual June 2011 SHUTDOWN SYSTEM 1 Select Application Webmin 2 In the Webmin screen select System Bootup and Shutdown 3 Click on the Shutdown System button Important Do not change the start At boot flag for any service ...

Page 81: ...rification of the IPedge configuration database for a stand alone system or every node on an enterprise network Bacula runs entirely upon the primary node server The Bacula application on the Primary node directs all backup processes Bacula is accessed through Enterprise Manager select Application Webmin On the Webmin screen select IPedge Backup and Restore The Bacula Backup System home screen wil...

Page 82: ... performed every Tuesday An incremental backup is run Wednesday through Monday Change Backup Schedule Use the following procedure to change the IPedge backup schedule 1 Navigate the to the Bacula main screen Application Webmin click on Backup and Restore 2 Click on the Backup Schedules icon 3 Click on the gemini backup schedule Do not check mark the box Click on the word gemini 4 The Edit Backup S...

Page 83: ...New Backup Schedule Use the following procedure to create a new the IPedge backup schedule 1 Navigate the Bacula main screen 2 Click on the Backup Schedules icon 3 Click on the text Add a new backup schedule 4 The Create Backup Schedule screen will open 5 Enter a name for the schedule 6 Select a Backup level Full Full database backup Differential Backup all changes since the last full backup Incre...

Page 84: ...store an EM server data base to an EC server will not function correctly MEMBER PRIMARY SERVERS Restore each database type to a like type server Restore a Primary database to a Primary server Attempting to restore a Member server database to a Primary server will fail Use this procedure to restore a system from the backup files 1 Login to Enterprise Manager 2 Apply the licenses 3 Select Webmin 4 I...

Page 85: ...ults is set to Yes Click on Backup Now 6 Wait for the backup to finish When finished the system will display backup complete Create the Download File This process creates a version of the backup file on the IPedge server that can be downloaded to another location 1 Login to Enterprise Manager Select Application Webmin 2 If this is a multi node system select the Primary server 3 In the Webmin scree...

Page 86: ...m which it was downloaded During the restore process the file must be restored to the appropriate server Note If a member node is detached and then the database restored some features may not restore completely To help ensure a complete restore attach the member node before restoring the database Upload Backup File This process copies the backup file from your storage location to a directory on th...

Page 87: ...pplication Webmin 2 If this is a multi node system select the Primary server 3 In the Webmin screen select IPedge Backup and Restore Click on the Restore icon 4 In the Restore from Files tab select the server to restore 5 Paste the file name directory name name of file zip into the Restore from remote directory tar or zip file box 6 Click on Restore Now 7 Webmin will show the message Done restorin...

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Page 89: ...ge server with HTTPS set is installed behind a firewall ports 443 and 8443 must be open HTTPS CONFIGURATION The IPedge server can create a server SSL certificate Create New Certificate The following steps create a new SSL certificate and change the system to https operation Note The first time you create a certificate the system will create a Root certificate and a Server certificate If a new cert...

Page 90: ...aintenance HTTPS Configuration 2 Select the Current Certificate to display the security certificate 3 Select the HTTPS Configuration then click on the DownloadPrimary Server Root Certificate icon 4 In the File Download dialog box click on Save Save the file to your PC When the download is complete close the dialog box Trust the Certificate 1 Using the browser menu click on Tools Internet Options 2...

Page 91: ...TURN HTTPS OFF Trust the Certificate Installation Manual June 2011 8 3 URL when accessing Enterprise Manager The default is http serverName 8080 oamp ...

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Page 93: ... is common to all IP 5000 IP5500 and IP5600 series telephones When the version name is displayed the hardware type is shown IP5000 series telephones are 5Kx xxxx IP5500 and IP5600 series telephones are 5Lx xxxx INSTALLATION The installation steps for each server in summary are 1 Login the Enterprise Manager 2 Select Maintenance Phone Software Update 3 Click on the Phone Software Preference icon 4 ...

Page 94: ...rive plugged into the IPedge server was used to load the update software remove the USB device as soon as the upload is complete If the USB device is left in the server cannot reboot 7 Select an IPedge server to update Click on the Phones to Update icon to select the IP Phones to update on that server Click on OK 8 You can continue to select servers and IP telephones in those servers 9 When all of...

Page 95: ...2 NorthTower012 Update successful P h o n e S o f t w a r e P r e f e r e n c e P h o n e S o f t w a r e U p l o a d S e l e c t P h o n e s f o r U p d a t e R e m o v e P h o n e s f r o m U p d a t e J o b S t a r t U p d a t e P r o c e s s R e f r e s h U p d a t e S t a t u s I m m e d i a t e l y S t o p U p d a t e P r o c e s s Abort Updating Phones Then Stop Update Process Let Updating ...

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Page 97: ...Public IP Address of the Firewall Click on OK 2 Select the Port Forwarding Configuration Router Public Port Range Low Lowest port number Router Public Port Range High Highest port number Media Relay Server Service ID 1 Media Relay Server Private Port Range Low Lowest port number Media Relay Server Private Port Range High Highest port number Note Typically the Router Public Port Range values and th...

Page 98: ...if the remote IPT is a dynamic IP you could list a range ips for use by the IPT or even better require the use of a hardware VPN for all remote phones and software VPN for softphones that are roaming Any specific programming of firewall rules to secure access to the network and IPedge server are the responsibility of the installing dealer and or customer and vary by the needs and level of protecti...

Page 99: ... the TCP and UDP ports to the Manage Ports list Add the following ports 1100 to 1105 TCP Systems connecting with unifier 1718 to 1719 UDP Remote IP Telephone set registration 21000 to 22999 UDP Remote IP or SIP telephone audio 2944 to 2944 TCP Remote IP Telephone MEGACO signaling 5060 UDP SIP trunks or remote SIP telephones ...

Page 100: ...llation Manual June 2011 3 In Configuration Enable Traffic Through Translation Rules Select Use NAT the enter the Inside IPedge private Address and the Outside IPedge public Address IPedge Public IP Address IPedge Private IP Address ...

Page 101: ... Manual June 2011 10 5 4 In the Edit Access Rule dialog Select permit as the action enter the IPedge private IP address as the Destination Host Network Under Protocol and Service select TCP Click on OK IPedge Private Addr Private Addr ...

Page 102: ...ation Manual June 2011 5 In the Edit Access Rule dialog Select permit as the action enter the IPedge private IP address as the Destination Host Network Under Protocol and Service select UDP Click on OK Private Addr IPedge Private Addr ...

Page 103: ...ewall 2 In the menu along the left side of the screen select Network Address Objective Add the name of the IPedge server and the IP address of the IPedge server 3 Select Firewall Services Add the following services and ports Megaco 2944 TCP Remote IP Telephone MEGACO signaling 192 168 254 250 ...

Page 104: ...SONICWALL SETUP 8 Installation Manual June 2011 4 Ports 1718 1719 UDP Remote IP Telephones set registration 5 MRS Media Relay Server RTP 21000 22999 UDP Remote IPT or SIP phone audio ...

Page 105: ...fier add a service 1100 to 1105 TCP Only use for systems connecting with unifier Example Network ACD CM to a CIX or IPedge that is outside the firewall 8 Create a group with the services you just added 9 Select Network NAT Policies In the Original Services field select the Group you created in the privious step ...

Page 106: ...SONICWALL SETUP 10 Installation Manual June 2011 Check mark the Enable NAT Policy and Create a reflexive policy boxes 10 Select Firewall Access Rules Click on WAN to LAN Click on Add Service ...

Page 107: ...n Manual June 2011 11 11 Select the group you created above in the Service field Ensure that the Allow radio button is selected Click on OK NAT Firewall Settings 1 When using a Sonicwall SIP Transformations will need to be enabled Select VoIP Settings ...

Page 108: ...ettings 12 Installation Manual June 2011 2 Check mark Enable consistent NAT 3 Check mark Enable SIP Transformations 4 Check mark Premit non SIP packets on signaling port 5 Ensure that no other check boxes on this screen are checked ...

Page 109: ...nk the dialed number is sent to the SIP provider and then routed over the IP Network to the IPedge system This routing is based on the URI and associated IP address Toshiba s SIP Trunk capabilities allow the IPedge system to communicate with a service provider natively over an IP circuit which can be used to carry voice and data simultaneously Inside the IPedge system voice is converted to data an...

Page 110: ...rning E911 requirements if any Important IP Phone users in locations where 911 calls can not be routed to the correct PSAP must maintain a wired land line phone or cell phone in order to make 911 calls to the correct PSAP SIP SIGNALING IPedge system SIP Trunks will send SIP message 100 trying and 180 ringing in response to Invites message 183 is not available as a session progress response Table 1...

Page 111: ...o the specific provider sections of this document Figure 11 1 IPedge System with SIP Trunking Internet Softswitch PSTN Media Gateway Access Network SIP Provider LAN Firewall Customer Premise There are many ways to set up a public IP address for the IPedge system A common way is to use a NAT Firewall Third Party Networks IPedge ...

Page 112: ... call goes For example if the SIP provider sends 10 digits and the DID digits is set to four only the last four digits are used to route the call The additional digits will be ignored All of the received digits must be in the URI table Note Toshiba recommends that you enable Intercept and program destination in Trunk DID Intercept Programming the Outgoing Line Group In the Outgoing tab set the par...

Page 113: ...signed in another section When a Channel Group is selected for a SIP trunk that Channel group number cannot be used for IPedge Net 3 In the SIP Trunk Channels box select the TOTAL number of ports to be dedicated to the SIP trunk channel group 4 Click on the Save icon Service Definition 1 Click on the Service Definition tab 2 Click on the New icon 3 Select a Service Definition Index number then ent...

Page 114: ...I typically this is the same as the CLID 4 SIP URI User Name Refer to your SIP Trunk provider 5 SIP URI password Refer to your SIP Trunk provider 6 SIP URI Channel Group enter the SIP Trunk Channel Group number created in Creating the Channel Group on page 11 5 7 SIP URI Attribution Typically the value is MAIN If your SIP Trunk provider registers only the Primary number set the remaining numbers t...

Page 115: ... Codec G711 or G729 Assign the codec not used for as the primary Network transfer Typically Disabled Test transfer with on and off to see which works SIP Trunk Option Interval 0 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header Op...

Page 116: ... primary Network transfer Typically Disabled Test transfer with on and off to see which works SIP Trunk Option Interval 60 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header Option Typically the same as SIP Trunk Message to Header ...

Page 117: ...rk transfer Typically Disabled Test transfer with on and off to see which works SIP Trunk Option Interval 0 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header Option Typically the same as SIP Trunk Message to Header Option Trunk SI...

Page 118: ...ot used for as the primary Network transfer Typically Disabled Test transfer with on and off to see which works SIP Trunk Option Interval 60 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header Option Typically the same as SIP Trunk ...

Page 119: ...led Test transfer with on and off to see which works SIP Trunk Option Interval 60 SIP Trunk Message Option Typically FQDN SIP Trunk Message to Header Option Typically FQDN SIP Trunk Register Message From Header Option Typically the same as SIP Trunk Message Option SIP Trunk Register Message To Header Option Typically the same as SIP Trunk Message to Header Option Trunk SIP Trunking Service URI Pri...

Page 120: ...ork transfer SIP Trunk Option Interval in a few cases use 0 when reg mode is none SIP Trunk Message Option SIP Trunk Message to Header Option SIP Trunk Register Message From Header Option SIP Trunk Register Message To Header Option Trunk SIP Trunking Service URI Primary Number SIP URI Consult with your SIP Trunk provider SIP URI User Name SIP URI Password SIP URI Attribute Additional Numbers SIP U...

Page 121: ...e as SIP trunks then the gateway is setup to act as an interface The VoIP Analog gateways currently offered are shown in Table 12 1 Important To protect against transient voltages and currents solid state secondary protectors should be installed if there is outside wiring These protectors shall comply with the requirements for secondary protectors for communication circuits UL 497A Care must be ta...

Page 122: ...ease 5 8 or later The AudioCodes MP118 defaults IP address 10 1 10 10 Username Admin Password Admin SET IP ADDRESS Power up the MP118 and connect the NIC to a hub switch or network 1 Using a PC connected to the hub switch or network launch a internet browser such as Windows Explorer 2 Enter the IP address of the MP118 3 Login to the MP118 4 Select CONFIGURE NETWORK SETTINGS IP SETTINGS Set IP Addr...

Page 123: ...ton 2 Click on Application Settings 3 Enter the IP address for the NTP server you want to use 4 Enter the UTC offset Entr the update interval An update interval of 24 hours is a good choice 5 Click on the Submit button UPGRADE SOFTWARE If necessary upgrade the MP118 software If the upgrade is not needed go to MP118 MEDIA SETTINGS on page Chapter 12 4 1 Login to the MP118 2 Select MANAGEMENT SOFTWA...

Page 124: ...he Browse button Navigate to the file downloaded from the FYI website 4 Click on the Load INI File button 5 The AudioCodes gateway will reset after the INI file uploads 6 Login to the gateway MP118 MEDIA SETTINGS 1 Login to the MP118 2 Click on the Full radio button DTMF and Dialing 3 Select Protocol Configuration Protocol Definition Dtmf Dialing 4 Set Max Digits In Phone Num 11 Set Interdigit 2 s...

Page 125: ...4 Click on the Submit button SIP Advanced Parameters 15 Select Protocol Configuration SIP Advanced Parameters Advanced Parameters Set the Disconnect on broken connection No Set Enable current disconnect Enabled 16 Click on Submit IP Profile Settings 17 Select Protocol Configuration Coders And Profile Definitions IP Profile Settings Set the Disconnect on broken connection No 18 Click on Submit Rout...

Page 126: ...Routing Tables IP To Tel Routing For the FXO configuration set the following Dest Host Prefix Source Host Prefix Dest Phone Prefix Source phone Prefix Source IP Address Hunt Group 1 IP Profile ID 0 Source IP Group ID 1 Note Ensure that you make these entries in the FXO ports Endpoint Settings 23 This value will be inserted into the SIP invite request Refer to the IPedge URI table This value must a...

Page 127: ... for example Hunt Group ID 1 Tel Profile ID 0 Hunt Group Settings 26 Select Protocol Configuration Hunt IP Groups Hunt Group Settings Hunt Group ID 1 Channel select mode Ascending 27 Select Protocol Configuration Advanced Applications FXO Settings Dial Mode One Stage Leave the other parameters at default values 28 Click on Submit 29 Click on the the Burn Icon at the top of the screen Then use the ...

Page 128: ...up Type to SIP Set Trunk Type to CO DID 3 Assign a MOH source if you want something other than the default 4 Click on the Save icon Set SIP Trunking 1 Select Trunk SIP Trunking In the Channel Group tab select the SIP Trunk Channel Group number created above Note In the Channel Group tab the SIP Trunk Channels field is set to the total number of SIP trunk channels used in the system or the number o...

Page 129: ...d SIP trunk configuration information refer to Chapter 11 SIP Trunk Configuration DID The IPedge system treats all incoming SIP trunk calls as DID 1 Select Trunk DID Click on the New icon 2 Set ILG Group Number The trunk group number of the SIP trunks DID Number The last 4 7 digits of the dialed digits Set in the trunk group asdsignments above MOH Source The MOH for this trunk group Audio Day1 Dst...

Page 130: ...l Definition DTMF DIALING Max Digits 12 Interdigit 2 can be set longer if customers dial slowly Declare 2833 in SDP Yes 1st tx DTMF Opt RFC2833 3 Click on the Submit button 4 Select Protocol Configuration Protocol Definition Proxy Registration Use Default Proxy yes Proxy Name The IP address of the IPrdge server Enable Registration Enabled Redundancy mode Homing 5 Click on the Submit button 6 Selec...

Page 131: ...y there will be entries on line 1 The Prefixes and Source IP Address will all be set to This line of entries must be moved down the FXS entries with DNs entered for the Dest Phone Prefixe must be at the top of the table For each analog station connected to the gateway enter Dest Host Prefix Source Host Prefix Dest Phone Prefix Analog station DN Source phone Prefix Source IP address Hunt Group 2 IP...

Page 132: ...IPedge CONFIGURATION for FXS 1 Set up a SIP Station in the IPedge server for each analog station connected through the gateway Select Station Station Assignment Setup station data then click on the save icon 2 In the IPT Data tab set the Prime DN of the first DN as the SIP Terminal URI and the SIP Terminal Password Click on the Save icon 3 Repeat for each of the station DNs connected through the g...

Page 133: ...IGURATION Power up the Mediant 1000 and connect the NIC to a hub switch or network 4 Using a PC connected to the hub switch or network launch a internet browser such as Windows Explorer 5 Enter the IP address of the Mediant 1000 6 Login to the Mediant 1000 7 Select Configure Network Settings IP Settings Set IP Address in single IP settings Upgrade software to 5 8 xxxx Select Management Software Up...

Page 134: ...AT file 13 When Finished all files will load and unit will reset reboot This will take a few minutes 14 Log into the Mediant 1000 and begin configuration MEDIANT1000 CONFIGURATION This section covers the configuration of the AudioCodes Mediant 1000 gateway as a TI or PRI to Toshiba IPedge system gateway 1 Login to the Mediant 1000 gateway 2 Click on Configuration Select the FULL radial Note To con...

Page 135: ...nk Group ID 1 Channel select mode Ascending 3 Select Protocol Configuration Protocol Definition SIP General Parameters Fax signaling method G711 Transport 4 Select Protocol Configuration Protocol Definition DTMF Dialing Declare 2833 in SDP Yes 1st tx DTMF Opt RFC2833 Max Digits 11 Interdigit 1 set this higher if it times out while users are dialing 5 Select Protocol Configuration Proxy Registratio...

Page 136: ...rce IP address Trunk Group 1 IP Profile ID 0 Source IP Group ID 1 IPedge CONFIGURATION This section is the IPedge configuration 1 Set up Trunk ILG 2 Set Trunk OLG 3 Set the Channel Group 4 Set the Service definition 5 Point the SIP server IP address to the Audio codes 6 Set service assignments 7 Set URI s for each of the Audiocodes AUTO DIAL number programed 8 Set DID or DID intercepts 9 Select St...

Page 137: ...ol and Configuration Installation Manual June 2011 12 17 For more detail about IPedge data refer to IPedge CONFIGURATION on page Chapter 12 8 For detailed SIP trunk configuration information refer to Chapter 11 SIP Trunk Configuration ...

Page 138: ... Reset at top of screen 7 Click on the Reset button next to Reset Board 8 Select PROTOCOL CONFIGURATION TRUNK GROUP TRUNK GROUP Set the following Trunk Group Index 1 Module Module 1 PRI From Trunk 1 To Trunk 1 Channel 1 8 or how big your card is Trunk Group ID 1 9 Select PROTOCOL CONFIGURATION TRUNK GROUP TRUNK GROUP SETTINGS Set the following Trunk Group ID 1 Channel Select Mode Ascending 10 Sele...

Page 139: ... Dest Phone Prefix Source phone Prefix Dest IP Address 192 168 254 254 IP address of the IPedge server 16 Select PROTOCOL CONFIGURATION ROUTING TABLES IP TO TEL ROUTING Dest Host Prefix Source Host Prefix Dest Phone Prefix Source phone Prefix Source IP address Hunt Group 1 IP Profile ID 0 Source IP Group ID 1 IPedge Configuration Refer to IPedge CONFIGURATION on page Chapter 12 8 For detailed SIP ...

Page 140: ...MEDIANT 1000 CONFIGURATION IPedge Configuration 12 20 Installation Manual June 2011 ...

Page 141: ...stem After applying the license Net Server is ready to be used If further configuration of Net Sever is necessary for server based Call Manager configuration please see Net Server administration section page 13 2for details ADD NET SERVER 1 Using your web browser enter the Enterprise Manager application IP address 2 From the Administration menu select Enterprise Component Services 3 Click the Serv...

Page 142: ...including Attendant Console to use Port 1100 6 Click the Save icon NET SERVER ADMINISTRATION Net Server administration allows the administrator to configure the Net Server to control the behavior of Call Manager client application It is designed to provide the basic operations of Call Manager without any configuration If the administrator requires the advanced operations such as pushing settings t...

Page 143: ...Tab Clients tab shows the status of all the client applications that are connected to the Net Server It includes all the component applications that are parts of Net Server and all the client Call Manager applications that are connected to the Net Server Services Tab Services tab shows the real time status of system component services running ...

Page 144: ...nu allows the administrator to manage client users service components applications and groups Users tab is used to manage the login information of the client applications Clients can be automatically added see Net Server Property sub menu or can be added modified from this tab ...

Page 145: ...all services whose Service Level is less than or equal to the client s service level access number Logins Count of logins Consecutive Login Failures Count of consecutive login failures Can be edited to reset the count Login Failures Count of login failures Can be edited to reset the count Last Login Failed on Date and time of the last login failure Change Password Yes to allow the user to change t...

Page 146: ...age the component services running under Net Server It defines which services are on the server and what clients can use them Services are automatically defined when they are installed and do not need to be modified When you Add or Edit a checked entry data can be entered from the following screen ...

Page 147: ...rvice to login to Net Server Typically it should not be changed Description Description of the service Service Level Service Level determines which clients can access this service Each client has a service level access number and a client will have access to all services whose Service Level is less than or equal to the client s service level access number ...

Page 148: ...s you to assign a policy based on the user or the group Please see Group tab section for the specific information on the group policies See the Server Based Call Manager Configuration on page 13 19 for setting up the server based configuration for Call Manager When you Add or Edit a checked entry data can be entered from the following screen ...

Page 149: ...eges for being able to read information about the application The settings are Denied Self Group or World Modify Level This defines the access privileges for being able to modify the information about the application The settings are Denied Self Group or World Setting 1 Reserved for future use Setting 2 Reserved for future use COS Define a COS number These options are used to control the user acce...

Page 150: ...t a checked entry data can be entered from the following screen For an example refer to Create User Groups on page Chapter 13 19 Group Admin Privilege 1 2 Determines if this user can perform functions for the group unique to each application value 4 8 Other App Privilege 1 2 Determines if this user can perform other functions unique to each application value 16 32 Field Description ...

Page 151: ... Name of the group Users in Group List of users that are currently included in the group A user can be removed from the group by selecting the user and clicking Remove Other users List of users that are not currently in the group A user can be added by electing the user and clicking Add ...

Page 152: ...ld not be enabled To manually create or modify users go to the Clients Tab Also show clients that have acted as a service Control whether to show a component that is acting as a server in the client list When checked the Net Server Administrator Users tab will show the main services running like Dial Plan Level2OAI When un checked it only shows the Call Manager Users and Admin Accounts Force updat...

Page 153: ...egration with the IPedge system Devices Menu Device menu manages the device table which provides an Extension Directory for Call Manager Device Table Device table can be created manually by creating or copying an entry or it can be automatically populated by using Synch Table with Switch It is also possible to automatically update every midnight by checking Automatic Synch Every Midnight check box...

Page 154: ... Message Canned Presence Message menu enables the administrator to define messages used by Call manager for the additional information on the presence status System standard default messages are defined and the administrator can change them Twenty different messages are possible ...

Page 155: ...n Manual June 2011 13 15 Logging Logging menu can control the level of trace information for the problem investigation All items are checked by default and do not have to be changed unless instructed to so by Toshiba Technical Support ...

Page 156: ...f your phone book are a good source for how to dial different numbers in your area Your System Administrator will also need to define access codes for reaching outside lines These pages generally define how to dial different areas and provide a listing of prefix codes for the local calling areas Three typical examples are Phoenix AZ all calls within the 602 480 and 623 area codes are considered to...

Page 157: ...efix Codes Enter the prefix code and click Include The wild card character can be entered at the end of a prefix code entry to represent a range of codes For example 75 would represent all codes 750 to 759 and 7 would represent codes 700 to 799 If certain numbers need to be excluded from the wild card range specify the number and click Exclude To Delete Local Prefix Codes Highlight a prefix entry ...

Page 158: ...ered to be the local call area If this is selected the following area code entry screen is displayed To Add Local Area Prefix Codes Enter the six digit area prefix code then click Add The wild card character can be entered at the end of a prefix code entry to represent a range of codes For example 602 would represent all prefix codes in area code 602 If certain numbers need to be excluded from the...

Page 159: ...for Call Manager begins in the group creation of Net Server administration followed by creating your configuration on the Call Manager Admin then publishing the configuration files to the Net Server The steps below show an example of creating two user groups users and administrators and assigning a class of service to each Multiple groups can be assigned each with its own configuration created by ...

Page 160: ...ication Name drop down 3 Select the administrator group ex Call Manager Admin from the drop down menu for User or Group 4 Select World for both Read Level and Modify Level from their respective drop down boxes 5 Place a checkmark in the Server Admin Privilege checkbox 6 Click Save icon 7 Click Add icon 8 Select the Call Manager in Application Name drop down 9 Select the Call Manager User Group cre...

Page 161: ...ual June 2011 13 21 14 Repeat the preceding steps to add any remaining Call Manager user groups 15 Default in User or Group can be used to setup the default settings for all users that are not included in any group or individual 16 To exclude certain users from the Default choose an individual user ...

Page 162: ...re to Assign Users as Call Manager Administrators 1 Use Net Server menu Setup then Users tab 2 Check the user who needs to be a Call Manager administrator and click Edit icon 3 Place a checkmark in both the Admin and Users groups as is shown in the screen below 4 Click Save icon 5 Repeat for other Call Manager users to be assigned as Administrators ...

Page 163: ...Manual June 2011 13 23 To assign Users as Call Manager Users 1 Check the user who is a Call Manager user and click Edit icon 2 Place a checkmark in the User group only as is shown in the following screen 3 Click Save icon 4 Repeat for other Call Manager users to be assigned as Users ...

Page 164: ...e Call Manager banner and select Help To Change the COS Configuration 1 Once the configuration is done using Call Manager select Tools Publish 2 Select the Server Group Call manager User the group created in Net Server 3 Left click on the file name AG_COS INI to highlight it 4 Right click on the highlighted file and choose Edit The following window is shown Change each value from Y to N that shoul...

Page 165: ...Server Based Call Manager Configuration Assign Users to User Groups Installation Manual June 2011 13 25 ...

Page 166: ...server and how to configure the Net Server to upgrade the Call Manager client Note Server based update is available for clients licensed for Call Manager Advanced Server based update is not available for Call Manager Standard clients Installation The Call Manager upgrade software is provided as an rpm file from Toshiba FYI and it needs to be stored in the PC that can connect to IPedge through Webm...

Page 167: ...en the upload is completed the following screen displays Please use the default value for all the settings Click Install to start installing the Call Manager software upgrade to the server After the successful installation the following screen will be shown Then the user starts the Call Manager next time the user will be prompted to install the newer version The user can proceed or cancel the upgr...

Page 168: ...r disable the Server Based Call Manager upgrade In the Net Server admin screen select Properties menu from Net Server tab Then check Force update of IPedge Call Manager to version V7 2 19 0 and click Save to enable the Server Based Call Manager upgrade To disable the Server Based Call Manager upgrade deselect it and click Save Note that the version number is the actual Call Manager version install...

Page 169: ...terprise Manager and then Messaging then configure the application using the Application menu in Enterprise Manager ADD THE MESSAGING APPLICATION 1 Using your web browser enter the Enterprise Manager application IP address 2 From the Administration menu select Enterprise Component Services 3 Click the Server Application tab 4 Click the New icon 5 Select Voice Mail from the list shown above 6 Add t...

Page 170: ... SETUP THE I O PORTS 1 From the System menu select I O Device 2 Click the New icon 3 Configure the I O SMDI 0 for the Logical Device No 4 Set the Application Type to Client 5 The Client IP address is 127 0 0 1 6 Client Port No is 1000 7 Click the Save icon ...

Page 171: ...n 3 Enter the Prime DN that matches the appropriate numbering plan 4 The Type should be SIP VM 5 Name to display Optional for SIP VM station to display a name used during Supervised Transfer 6 Uncheck Create New mailbox 7 VMID Code leave blank 8 Uncheck Assign My Phone Manager Role 9 Click on Show advanced configuration 10 Set Specified Caller ID to Enabled 11 Click Save ...

Page 172: ...he members tab then click the Add Members icon Hold the Shift key to select multiple or hold Control and select the members then click OK 4 Go to System Voicemail Data Enter the Pilot number in the Hunt group to the Central Voicemail Callback field Keep all the other defaults Enable Output of CLASS ANI and DNIS to receive Caller ID in SMDI optional SMDI Time Stamp Packet should always be set to Di...

Page 173: ...nt port number in Enterprise Manager 8 Click the Save icon 9 Click Registry VOIP 10 Scroll down to the Registry assignment click on the Fill Registry range button 11 In the Auto fill register Range dialog box enter the register range based on the number of licenses and enter the first DN of the SIP station DNs assigned for messaging 12 Click on the Insert button 13 Assign SIP PBX Address with IPed...

Page 174: ...censes may or may not be populated Received calls should be set to Yes Beyond eight ports the received calls display as No Change them all to Yes 17 Restart Messaging again To Restart Messaging 1 Go to Enterprise Manager Applications Webmin 2 Click Webmin 3 Click System on left then Bootup and Shutdown 4 Check the t3vm ...

Page 175: ...To Restart Messaging Installation Manual June 2011 14 7 5 Scroll down and click the Restart button The Restart status screen displays shown below ...

Page 176: ...nistration screen select Registry Alerts 2 Under Administration enter the name of the Mail Server 3 Enter the email address for the administrator where the alerts should be sent 4 Under Maximum Disk Usage Alert ensure that HD Used is checked and set at 80 for the Administrator to receive an email notification when the hard disk is 80 full default setting 5 HD Used Repetitions Enter the number of t...

Page 177: ...aged switch and or logs for errors 7 If over WAN MPLS or P2P check for any carrier errors 8 Check IPedge logs 9 Check any gateways involved in the call for issues 10 Provide database of gateway if requested by Technical Services 11 Provide the system logs from the gateway if requested by Technical Services IPMI The IPedge server has a Baseboard Management Controller BMC on the Intelligent Platform...

Page 178: ...dress was not setup use the following steps to connect a PC to the IPMI using the default address settings IP Address 192 168 254 251 Subnet Mask 255 255 255 0 Default Gateway 192 168 254 1 1 Login to Enterprise Manager Select Maintenance System Maintenance Hardware Monitoring 2 Select the BMC Network Adapter tab 3 Assign the IP Address If static assign Subnet Mask and Default Gateway 4 Click on t...

Page 179: ...an these the server CPU itself has failure handling One way to handle the failure is an audible alarm tone in the server chassis and the other is system shutdown Notification IP Address Up to three destinations can be defined for alarm notification 1 Using Enterprise Manager select the IPedge server to configure 2 Select Maintenance System Maintenance Alarm Notification 3 Click on the New icon 4 E...

Page 180: ...ng column will show Detection Stop 5 The Activate or Deactivate change is set immediately Watchdog Timers This tab is used to set the action the system will take if a watchdog timer expires 1 Login to Enterprise Manager Select Maintenance System Maintenance Hardware Monitoring 2 Select the Watchdog Timers tab 3 Use the pull down list to select the Expiration Action No Action No action will occur R...

Page 181: ...een changed Check with the System Administrator Recovery Procedure 2 In the IPMI window open the remote console EC Servers Click on Remote Control KVM Console EM Servers Click on Remote Control Launch Console The IPedge server console is displayed on the remote PC 3 Insert the recovery DVD into the IPedge server DVD drive 4 Reboot the server For EC servers Click on Power Down wait for the server t...

Page 182: ...nced IPMI and press the Enter key 10 Use the cursor control keys to highlight OS Boot Watch Dog then press the Enter key 11 If the OS boot Watchdog is Disabled press the Esc then go to Step 16 If the OS boot Watchdog is Enabled go to the next step 12 Highlight Disabled 13 Press the Enter key 14 Press the F10 key 15 Highlight Yes then press the Enter key ...

Page 183: ... will be enabled 19 Remove the DVD from the server drive 20 When the disk is out of the drive press the Enter key on the keyboard 21 After rebooting the server you will see the server restarting in the remote console screen on the remote PC 22 For IPedge EC servers go to Step 23 For IPedge EM servers go to Step 29 23 As soon as you see text begin to appear on the screen press the Del key on the ke...

Page 184: ...se Manager 5 Apply all licenses 6 Restore the database Refer to Chapter 7 IPedge System Backup in the MANUAL RESTORE on page 7 6 section 7 Synchornize the database EM SERVER POWER SUPPLY REPLACEMENT You do not need to shut down the system to replace an EM server power supply module The redundant power supply feature will keep the system up and running while you replace the failed hot swap module R...

Page 185: ...model The system can continue to run with a failed fan as long as the chassis temperature remains within the safe operating range Replacing EC System Fans 1 Remove the top chassis cover while the system is still running to determine which of the fans has failed 2 After determining which fan has failed 3 Shutdown the IPedge server Refer to SHUTDOWN SYSTEM on page 6 2 Remove Server Power After the I...

Page 186: ...tem is still running to determine which of the fans has failed 2 After determining which fan has failed 3 Shutdown the IPedge server Refer to SHUTDOWN SYSTEM on page 6 2 Remove Server Power After the IPedge server has shutdown set both rear panel power switches to OFF Then unplug the power cords WARNING Remove the power cords before continuing this procedure 4 Unplug the fan cable from the server ...

Page 187: ...EM SERVER FAN REPLACEMENT Power UP Server Installation Manual June 2011 15 11 Figure 15 2 EM Server Fan Location ...

Page 188: ...or server down time The procedure below has the steps to replace then rebuild the failed HDD 1 Login to Enterprise Manager 2 In Enterprise Manager select Application Webmin The Webmin information screen will appear 3 In the Webmin screen select IPedge RAID then click on the Status tab 4 Ensure that the Volume status is Enabled and Volume state is Degraded Important If other conditions were display...

Page 189: ...nstallation Manual June 2011 15 13 If the Target on ID is 5 the HDD in Slot 0 should be replaced If the Target on ID is 8 the HDD in Slot 1 should be replaced Important If both Target on ID 5 and 8 were displayed please call Tech Support Slot 0 Slot 1 ...

Page 190: ...es When blinking it indicates the drive is rebuilding When solid it indicates a drive failure Note The HDD rebuild can take several hours The IPedge system will continue to operate normally during the rebuild Important All HDD carries must be installed for proper cooling air flow DVD ROM DRIVE INSTALLATION The top cover of the chassis must be opened to gain full access to the DVD ROM drive bay The...

Page 191: ...ower and data cables from the drive you want to remove 2 Locate the locking tab at the rear of the drive It will be on the left side of the drive when viewed from the front of the chassis 3 Pull the tab away from the drive and push the drive unit out the front of the chassis 4 Add a new drive by following this procedure in reverse order You may hear a faint click of the locking tab when the drive ...

Page 192: ...update programs are written into this folder Important The update files must be loaded into an update folder on the USD drive Update File Source The update file can be downloaded from the Toshiba FYI web site or the Toshiba TSD Technical Support web site The update files are TGZ format 1 Download the compressed update file from a Toshiba web site to your PC 2 Create a folder named update on the US...

Page 193: ...button will not appear 6 Select the IPedge server that has the extracted update files available 7 Click on the Download File button 8 When the file download is complete the Run update button will appear 9 Click on the Run update button to start the update process This process will take about three to five minutes Note If the target server already has the updates Enterprise Manager will advise that...

Page 194: ...updates Enterprise Manager will advise that no update is necessary and the Run update button will not appear 7 Some updates will cause a system restart If this occurs Enterprise Manager will logout If the server does not restart the update complete screen will be displayed PROGRAM ROLLBACK Program Rollback allows the System Administrator to roll back the system software component to the previous b...

Page 195: ...DSS Consoles and Add On Modules 1 Select Maintenance Phone Labeling 2 In the dialog box select the template from the pull down list 3 Click on the Start Labeling icon 4 In the file download dialog box select Open to view the file Select Save to store the file for use by an application Telephone Keystrip Label software from DESI Telephone Labels Inc can import this file and print keystrips on DESI ...

Page 196: ...THIS IS THE END OF THE DOCUMENT ...

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