Toshiba ID EDGE, Description

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Unified Communications
Call Manager
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IPedge General Description 01/12
Call Manager Advanced
Call Manager Advanced provides the following major functions:
• Desktop call control from your
PC
• Customized call handling – CM
allows you to place, answer,
handle, view, and manage phone
calls using your computer screen,
keyboard, and mouse.
• Outbound dialing from any
application
• CRM integration with screen pops
– CM can easily interface with
many popular programs (like
Microsoft Outlook, Salesforce
CRM, ACT, etc.). This allows you
to dial from and “screen-pop” into
these programs or the Internet /
Intranet.
• Presence Viewer to display the
status of other users
• Instant Messaging / Chat
• Using the VoIP Audio capabilities
can provide a complete soft phone
speech path when using a PC with
the proper speech component
support.
• Rules and actions can be set up to
automatically activate when calls
arrive even while you are away.
The Call Manager is based on the Microsoft Fluent User Interface which is easy to use and
manage.
Microsoft’s fluent user interface breaks the ribbon GUI down into multiple tabs. The tabs are
broken down into groups. The ribbon groups all the common features and functionality together.
Each tab has a specific function and all the buttons in that tab support that specific function. For
example, the Home tab encompasses all the basic telephony functions including: Hold, Transfer,
Hang up, and Make Call.
Figure 7 Call Manager Main Page