Unified Communications
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IPedge General Description 01/12
used at your desk with your desk telephone or as a stand-alone IP soft phone providing mobility
and remote access. You get the efficiency of combining your telephone and computer into one
integrated communication tool.
•
CRM Integration and Screen-pops
– Your call answering personnel can provide better
service by immediately knowing which customer is calling with screen-pop integration to your
customer relationship management applications and databases. This saves you time and serves
your customers better.
•
Off-premise Call Forwarding
– Enables your incoming calls to reach you when you’re out of
the office and enables you to change your forwarding destination from any remote location.
You can stay in touch no matter where you are.
Summary of Contents for ID EDGE
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