Toshiba ID EDGE, Description

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IPedge General Description 01/12
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Unified Communications
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This chapter describes IP edge Messaging, Call Manager, Meeting, and Mobility Solutions which
together form Toshiba’s Unified Communications product suite. The IP edge system supports all
Unified Communications (UC) applications on one platform, dramatically decreasing the cost and
complexity of deploying multiple applications. This includes Presence, IM/Chat, PC call control,
Auto Attendant, Voice Mail, Unified Messaging, Interactive Voice Response (IVR), and Enterprise
Manager system administration.
The Unified Communications product suite is easy to acquire, deploy, manage, and use. You can
select the mix of modular capabilities that meet the specific needs of your business. Some of the
key features and benefits of these tools are mentioned below:
• Presence and Instant Messaging –
With a presence viewer you can see
the status of other users, both their
telephone busy/idle status and
calendar status from Outlook
integration, with the ability to click
on the name to either call or instant
message chat with them. You can
decide the best way to contact
someone to maximize efficiency.
• Outbound Dialing from Any
Application
– Making a call is as
easy as highlighting a number and
clicking the mouse. You can also
launch electronic documents,
applications and web pages directly
from the SCM interface for quick
access to the most frequently used
communications tools. This saves you
valuable time.
• Desktop Call Control – Using the
Toshiba Call Manager (CM) desktop
call manager application, you can
combine the capabilities of your
computer and telephone to dial,
answer, or transfer calls, and more,
using your mouse without ever
picking up the telephone. Clicking on
features make call transfer, speed dialing, and other functions faster and easier. SCM can be
Call Manager Presence Screen