Grandstream Networks GXP21 Series User Manual Download Page 1

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Grandstream Networks, Inc.

GXP21xx User Manual

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1 of 1

Firmware version: 1.0.1.66 Last Updated: 05/2011

Grandstream Networks, Inc.

GXP21xx SIP Enterprise Phones

Summary of Contents for GXP21 Series

Page 1: ...Grandstream Networks Inc GXP21xx User Manual Page 1 of 1 Firmware version 1 0 1 66 Last Updated 05 2011 Grandstream Networks Inc GXP21xx SIP Enterprise Phones ...

Page 2: ...9 CONFIGURATION GUIDE 20 CONFIGURATION VIA KEYPAD 20 CONFIGURATION VIA WEB BROWSER 23 SAVING THE CONFIGURATION CHANGES 38 REBOOTING THE PHONE REMOTELY 38 SOFTWARE UPGRADE CUSTOMIZATION 39 FIRMWARE UPGRADE THROUGH TFTP HTTP 39 CONFIGURATION FILE DOWNLOAD 40 RESTORE FACTORY DEFAULT SETTING 41 TABLE OF FIGURES GXP21XX USER MANUAL Figure 1 Connecting the GXP2120 2110 and the GXP Extension Board 5 Figu...

Page 3: ...on Settings Basic Settings 24 Table 15 Device Configuration Settings Advanced Settings 27 Table 16 SIP Account Settings 32 GUI INTERFACE EXAMPLES GXP21XX USER MANUAL http www grandstream com products gxp_series general documents gxp21xx_gui zip 1 Screenshot of Configuration Login Page 2 Screenshot of Status Page 3 Screenshot of Basic Setting Configuration Page 4 Screenshot of Advanced User Configu...

Page 4: ...BLF It presents a large easy to read backlit graphical display along with multiple XML keys to further enhance the user experience The GXP2120 2110 is also expandable with one to two expansion modules The GXP21xx is a perfect choice for enterprise users looking for a high quality feature rich multi line IP phone with the best values Caution Changes or modifications to this product not expressly ap...

Page 5: ...20 using connection cable Draw power from PoE if provided by network Not applicable on GXP2100 PC 10 100Mbps RJ 45 ports for PC downlink connection LAN 10 100Mbps RJ 45 port for LAN uplink connection Supports PoE 802 3af Draws power from either spare line or signal line Power Jack 5V DC power port UL Certified Headset Jack RJ9 and 2 5mm Handset Jack RJ9 GXP2120 2110 EXTENSION UNIT GXP2120 2110 sup...

Page 6: ... with the second GXP EXT NOTE Should your system lose power please unplug your devices and power up the GXP2120 2110 first Powering up the system 1 The GXP2120 2110 will boot up first 2 The GXP2120 2110 LEDs will be solid red 3 The status light in the top right corner of the GXP Ext will blink in red 4 All of the LED indicators on the GXP Ext will flash three times 5 The status light at the top ri...

Page 7: ...cover damages to the phone caused by unsupported power adaptors WARRANTY If you purchased your GXP21xx from a reseller please contact the company where you purchased your phone for replacement repair or refund If you purchased the product directly from Grandstream contact your Grandstream Sales and Service Representative for a RMA Return Materials Authorization number before you return the product...

Page 8: ...ghteen programmable hard keys Three XML programmable soft keys GXP2100 GXP2100 is an executive SIP phone It features Four lines Seven programmable hard keys Three XML programmable soft keys Table 4 GXP21xx Comparison Guide Features GXP2120 GXP2110 GXP2100 LCD Display 320x160 pixel 240x120 pixel 180x90 pixel Number of Lines 6 4 4 Programmable Hard Keys 7 18 7 Programmable Soft Keys 4 3 3 Extension ...

Page 9: ...intercom Advanced Functionality Customized downloadable ring tones SRTP SIP over TLS multi language support and XML enabled adjustable positioning angles wall mountable AES encryption automatic multimedia service eg weather information Table 6 GXP21xx Hardware Specifications Model GXP2120 GXP2110 GXP2100 LAN Interface Ethernet ports Two 2 10 100 Mbps Full Half Duplex Ethernet Switch with LAN and P...

Page 10: ...Yes Yes SPEAKERPHONE Yes Yes Yes SEND Yes Yes Yes TRANSFER Yes Yes Yes CONF Yes Yes Yes MUTE Yes Yes Yes DND Yes Yes No HEADSET Yes Yes Yes INTERCOM Yes Yes Yes PHONEBOOK Yes Yes Yes MSG Yes Yes Yes MENU Yes Yes Yes NAVIGATION 4 Yes Yes Yes Device Management NAT friendly remote software upgrade via TFTP HTTP for deployed devices including behind firewall NAT Auto manual provisioning system Web GUI...

Page 11: ...d speed dial Network and Provisioning Via keypad LCD Web browser or secure AES encrypted central configuration file manual or dynamic host configuration protocol DHCP network setup Support NAT traversal using IETF STUN and Symmetric RTP Support Layer 2 802 1Q VLAN 802 1p and Layer 3 QoS ToS DiffServ MPLS Firmware Upgrades Support firmware upgrade via TFTP or HTTP Support for Authenticating configu...

Page 12: ...nd network It will indicate whether the network is down starting or running IP address MISSED CALLS is shown here too STATUS BAR Shows the status of the phone using icons as shown in the next table LINE STATUS INDICATOR Displays the name of the account that is in use Select another account by pressing the LINE key on the left side SOFTKEYS The softkeys are context sensitive and will change dependi...

Page 13: ...brought back to the main screen SignOut Press this button to sign out of the call queue Press menu button on keypad to select ok This will be displayed once the agent is signed in to the call queue Table 9 LCD Icons Icon LCD Icon Definitions DND Icon ON when the Do Not Disturb is activated Calls Forwarded Icon INDICATES calls are forwarded Voice Mail Message Waiting Indicator ON when there is new ...

Page 14: ...for IVR functions Multi Purpose Keys 18 MPKs in GXP2110 and 7 MPKs in GXP2120 used for BLF Speed dial and etc MAKING PHONE CALLS Handset Speakerphone and Headset Mode The GXP21xx allows you to make phone calls via handset speakerphone or headset mode During the active calls the user can switch between the handset and the speaker by pressing the speaker key For headsets to operate the user must plu...

Page 15: ...plete a call 1 DIAL To make a phone call Take Handset SPEAKER Headset off hook or press an available LINE key activates speakerphone or press the NEW CALL soft key The line will have a dial tone and the primary line LINE1 LED is red If you wish select another LINE key alternative SIP account Enter the phone number Press the SEND key or press the DIAL soft key 2 REDIAL To redial the last dialed pho...

Page 16: ...imeout before sending and initiating the call Press the SEND or button to override the 4 second delay Speed Dial The Multi Purpose Key buttons located on the right hand side of the phone can be configured for speed dial Press the speed dial button to automatically call the assigned extension Note The multi functional buttons will function as LINE keys when all LINEs are busy The LED will flash in ...

Page 17: ...68 0 3 dial 3 follow by SEND or 192 168 0 2 calling 192 168 0 23 dial 23 follow by SEND or 192 168 0 2 calling 192 168 0 123 dial 123 follow by SEND or 192 168 0 2 dial 3 and 03 and 003 results in the same call call 192 168 0 3 NOTE If you have a SIP Server configured a Direct IP IP still works If you are using STUN the Direct IP IP call will also use STUN Configure the Use Random Port to NO when ...

Page 18: ...d in the screen 3 Auto Attended Transfer Users could enable Auto Attended Transfer under Web GUI Advanced Setting Page During the first call press TRANSFER hard button and it will bring up another line The first call will be on hold Enter the number and press SEND key to establish the second call If pressing soft key transfer after entering the number it will do blind transfer instead After the se...

Page 19: ... Dial function will work when that line is not in use Call Pick Up is supported when user presses a flashing BLF key Shared Call Appearance SCA The GXP21xx phone supports shared call appearance by Broadsoft standard This feature allows members of the SCA group to shared SIP lines and provides status monitoring idle active progressing hold of the shared line When there is an incoming call designate...

Page 20: ...tivated 73 Cancel Unconditional Call Forward dial 73 and get the dial tone then hang up LCD will display Call FWD Activated 90 Busy Call Forward Dial 90 for a dial tone Dial the forwarding number followed by Wait for a dial tone Hang up 91 Cancel Busy Call Forward dial 91 Wait for dial tone Hang up 92 Delayed Call Forward Dial 92 for a dial tone Dial the forwarding number followed by Wait for a di...

Page 21: ...ys the phonebook and downloads phonebook XML LDAP Directory Displays the LDAP directory and downloads directory Instant Messages Goes to instant messages Direct IP Call Dials IP address for direct IP call Preference Press Menu button to enter this sub menu including Do NOT Disturb DND Do Not Disturb function could be turned on or off in the Do Not Disturb menu Ring Tone Choose different ring tones...

Page 22: ...ne Press Menu button to reset FACTORY DEFAULT setting Do not use Factory Reset unless you want to restore factory settings Layer 2 QoS Configure 802 1Q VLAN Tag and priority value Factory Functions Press Menu to display the factory function items including Audio Loopback Speak into the handset If you hear your voice in the handset your audio works fine Press Menu button to exit the mode Diagnostic...

Page 23: ...Download SCR XML Erase Custom SCR Display Language Back SIP Upgrade Factory Reset Layer 2 QoS Back Audio Loopback Diagnostic Mode Back Factory Function Config Enable DND Disable DND Back Default Ring Ring1 Ring2 Ring 3 Back Active Idle Back English Chinese French Spanish German Italian Secondary Language Language File Postfix Back Do Not Disturb Ring Tone LCD Brightness Display Language Account SI...

Page 24: ...ts IP address This address has the format xxx xxx xxx xxx where xxx stands for a number from 0 255 You will need this number to access the Web Configuration Menu e g if the phone shows 192 168 0 60 please use http 192 168 0 60 in the address bar your browser 3 The default administrator password is admin the default end user password is 123 NOTE When changing any settings always SUBMIT them by pres...

Page 25: ...tatus GUI shows the GUI status running or stopped Phone shows the phone status running or stopped Core Dump Download core dump file for troubleshooting when necessary Table 14 Device Configuration Settings Basic Settings End User Password This contains the password to access the Web Configuration Menu This field is case sensitive with a maximum length of 25 characters IP Address The GXP21xx operat...

Page 26: ...s similar to the BLF option but in this case the PBX collects the information from the phones and sends it out in one single notify message PBX has to support this feature Each function is connected to one of the accounts and has a target username and user ID Time Zone This parameter controls the date time display according to the specified time zone If Allow DHCP Option 2 to override Time Zone se...

Page 27: ...t display on the phone Settings to customize the display of currency via Currency Code Enter currency code Currency information foreign currencies to US dollar is displayed in GXP21xx LCD when Enable Currency Update is set to Yes and pressing the SwitchSCR soft key three times LCD Backlight Brightness Set the LCD brightness level for idle state and active state Range from 0 to 8 where 0 means off ...

Page 28: ...s parameter when set to Yes will force random generation of both the local SIP and RTP ports This is usually necessary when multiple GXPs are behind the same NAT Default is No Keep alive interval This parameter specifies how often the GXP21xx sends a blank UDP packet to the SIP server in order to keep the hole on the NAT open Default is 20 seconds Use NAT IP NAT IP address used in SIP SDP message ...

Page 29: ...ice gets provisioned from the server automatically Automatic Upgrade This function is used by ITSP End user should NOT touch these parameters Default is No Choose Yes to enable automatic HTTP upgrade and provisioning In Check for upgrade every field enter the number of minutes to check the HTTP server for firmware upgrade or configuration changes When set to No the phone will only perform HTTP upg...

Page 30: ...IP address or domain name of LDAP script server Idle Screen XML Download Enable XML Idle Screen download via TFTP or HTTP Select whether to Use Custom Filename or not and define the XML server path Download Screen XML At Boot up The phone will download the idle screen xml file if set to Yes The default setting is No Use custom filename The phone will use custom filename specified in XML server pat...

Page 31: ...ll send out SIP Log to syslog server Default setting is No NTP server This parameter defines the URI or IP address of the NTP Network Time Protocol serve It is used to display the current date time Allow DHCP Option 42 to override NTP server Default is Yes This allows device gets provisioned for DHCP Option 42 from the server automatically SSL Certificate This defines the SSL certificate needed to...

Page 32: ...o If set to Yes direct IP calls will be disabled Use Quick IP Call Mode Dial an IP address under the same LAN VPN segment by entering the last octet in the IP address In the Advanced Settings page there is an option Use Quick IP call mode Default setting is No When set to Yes and XXX is dialed where X is 0 9 and XXX 255 phone will make direct IP call to aaa bbb ccc XXX where aaa bbb ccc comes from...

Page 33: ...ocal network environment 1 Get the language file gxp txt ready Make sure the file is using UTF 8 encoding 2 Copy gxp txt to the firmware server directory using your local TFTP or HTTP server 3 Access the advanced settings of the Web GUI set Display Language to Download Language and enter the server path in Firmware Server Path Select TFTP or HTTP for firmware upgrade 4 Update and reboot the phone ...

Page 34: ...g is Yes Unregister on Reboot Default is No If set to Yes the SIP user s registration information will be cleared on reboot Register Expiration This parameter allows user to specify the time frequency in minutes that GXP21xx refreshes its registration with the specified registrar The default interval is 60 minutes The maximum interval is 65 535 minutes about 45 days Local SIP Port This parameter d...

Page 35: ... with no payload data to the SIP server to keep the hole on the NAT open SUBSCRIBE for MWI Default is No When set to Yes a SUBSCRIBE for Message Waiting Indication will be sent periodically PUBLISH for Presence Enable Presence feature Proxy Require SIP Extension to notify SIP server that the unit is behind the NAT Firewall Voice Mail UserID When configured user can access messages by pressing MSG ...

Page 36: ...9 11 Explanation of example rule reading from left to right 1900x prevents dialing any number started with 1900 1617 2 9 xxxxxx allows dialing to local area code 617 numbers by dialing 7 numbers and 1617 area code will be added automatically 1 2 9 xx 2 9 xxxxxx allows dialing to any US Canada Number with 11 digits length 011 2 9 x allows international calls starting with 011 3469 11 allow dialing ...

Page 37: ...the Callee or proxy server as the refresher UAS Specify Refresher As a Callee select UAC to use caller or proxy server as the refresher or UAS to use the phone as the refresher Force INVITE Session Timer can be refreshed using INVITE method or UPDATE method Select Yes to use INVITE method to refresh the session timer Enable 100rel PRACK Provisional Acknowledgment method enables reliability to SIP ...

Page 38: ...maximum size of Ethernet packet is 1500 byte or 120kbps When setting this value be aware of the requested packet time ptime used in SDP message is a result of configuring this parameter This parameter is associated with the first codec in the above codec Preference List or the actual used payload type negotiated between the 2 conversation parties at run time E g if the first codec is configured as...

Page 39: ...LF URI on the service side i e BLF1006 myserver com On the GXP21xx under Account page fill in the eventlist BLF field with the URI without the domain i e BLF1006 Under Basic Settings please select eventlist BLF in the Multi Purpose Key then choose account number enter username and user id Special Feature Default is Standard Choose the selection to meet special requirements from Soft Switch vendors...

Page 40: ...the web configuration interface In the ADVANCED SETTINGS page enter the Upgrade Server s IP address or FQDN in the Firmware Server Path field Select TFTP or HTTP upgrade method Update the change by clicking the Update button Reboot or power cycle the phone to update the new firmware During this stage the LCD will display the firmware file downloading process Please do NOT disrupt or power down the...

Page 41: ...TFTP or HTTP HTTPS The Config Server Path is the TFTP or HTTP server path for the configuration file It needs to be set to a valid URL either in FQDN or IP address format The Config Server Path can be the same or different from the Firmware Server Path A configuration parameter is associated with each particular field in the web configuration page A parameter consists of a Capital letter P and 2 t...

Page 42: ...t Please refer to Table 5 1 of keypad flow chart Step 2 Enter the MAC address printed on the bottom of the sticker Please use the following mapping 0 9 0 9 A 22 press the 2 key twice A will show on the LCD B 222 C 2222 D 33 press the 3 key twice D will show on the LCD E 333 F 3333 Example if the MAC address is 000b8200e395 it should be key in as 0002228200333395 NOTE If there are digits like 22 in...

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