Toshiba E-studio 556, Troubleshooting Manual

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7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 91
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
2D31, 2D33
Failure to create file Make sure that the access privilege to the storage
directory is writable and also that the disk in the
directory has enough space, and then try again. If more
than one job is performed simultaneously, the error may
occur because the disk temporarily runs out of space. In
this case, wait for a while and try again. If the error still
persists, turn the power OFF and then back ON, and
make another effort.
2D32
Failure to delete file Make sure that the access privilege to the storage
directory is writable and then try the job again. If the
error still persists, turn the power OFF and then back
ON, and then make another effort.
2D40
Failure to convert image file format This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF format.
When this error occurs in conversion other than to a
highly compressed PDF format, turn the power OFF
and then back ON. Then try to scan again. If the error
still persists, contact your service representative.
2D43
Encryption error. Failure to create a file If the error still persists after reattempting, turn the
power OFF and then back ON. Then make another
effort.
2D44
Creating a file was not allowed. Creating an unencrypted file was not allowed.
Configure the encryption settings and try again. To
create an unencrypted file, consult the administrator.
2D45
Failure in making meta data Make sure that the template setting is correct, and do
the scanning again. If the error still persists, turn the
power OFF and then back ON, and then try again.
2D62
Failure to connect to network destination Check
destination path. Make sure that the network folder is shared in your
network and try scanning again. If the error still persists,
ask your administrator to check whether the IP address
or path of the server is correct. Also make sure that the
server is operating properly.
2D63
Specified network path is invalid. Check destination
path. Make sure that you specify the correct network folder
and try scanning again.
2D64
Log on to file server failed. Check user name and
password. Make sure that you specify the correct user name and
password to log on the file server, or you specify the
correct file server. Then try scanning again.
2D65
There are too many documents in the folder. Failure in
creating a new document Delete the data in the local storage folder in the
equipment and try scanning again.
2D66
HDD full failure during processing Reduce the number of pages of the problem job and try
again. Check whether the server or local disk has
sufficient space in its capacity.
2D67
FTP service is not available Ask your administrator whether the FTP service is
configured correctly.
2D68
File Sharing service is not available Ask your administrator whether the SMB protocol is
enabled.
2D69
NetWare service is not available Ask your administrator whether the NetWare protocol is
enabled.
2DA6
Failure to delete file Delete the files in the shared folder with Explorer, turn
the power OFF and then back ON, and reattempt the
problem job. If the error still persists, contact your
service representative.
2DA7
Failure to acquire resource Turn the power OFF and then back ON. Try the
problem job again. If the error still persists, contact your
service representative.
2DC0 Job canceled The job was canceled.
2DC1
Power failure occurred Make sure that the power cable is connected properly
and is inserted securely. Resend the job.
Store to USB
2E10, 2E12,
2E13
Wrong Job status Turn the power OFF and then back ON. Try the
problem job again. If the error still persists, contact your
service representative.
Error Code Problem Description Corrective Action