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6.

TROUBLESHOOTING FOR NETWORK

CONNECTIONS

This chapter describes how to troubleshoot the problems on network connections.

Locating the Equipment in the Network............................................................................... 70

Cannot locate the equipment in the network ........................................................................................................70
Cannot locate the equipment with Local Discovery..............................................................................................71
Equipment does not respond to ping command...................................................................................................72

LDAP Search and Authentication Problems........................................................................ 73

Network shutdown occurs or touch panel disabled after LDAP search................................................................73
LDAP authentication takes a long time.................................................................................................................73

Printing Problems (Network Related)................................................................................... 74

SMB print in a Windows operating system environment ......................................................................................74
Raw TCP or LPR print in a Windows operating system environment ..................................................................74
IPP print in a Windows operating system environment ........................................................................................75
Novell print in a NetWare environment.................................................................................................................75
Macintosh environment ........................................................................................................................................76
UNIX/Linux environment ......................................................................................................................................76

Network Fax (N/W-Fax) Driver Problems ............................................................................. 77

N/W-Fax Driver Installation Error Messages ........................................................................................................77
N/W-Fax Driver General Errors ............................................................................................................................78

Client Software Authentication Problems............................................................................ 80

Cannot log in using client software.......................................................................................................................80

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Summary of Contents for E-studio 556

Page 1: ...MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide ...

Page 2: ... 2011 2012 TOSHIBA TEC CORPORATION All rights reserved Under the copyright laws this manual cannot be reproduced in any form without prior written permission of TTEC ...

Page 3: ...oft Windows Server 2008 Operating System y Microsoft Windows Windows NT and the brand names and product names of other Microsoft products are trademarks of Microsoft Corporation in the US and other countries y Apple AppleTalk Macintosh Mac Mac OS Safari and TrueType are trademarks of Apple Inc in the US and other countries y Adobe Acrobat Reader and PostScript are trademarks of Adobe Systems Incor...

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Page 5: ...addle Stitch Finisher MJ 1029 35 Staple jam in the saddle stitch unit 37 Replacing a Toner Cartridge 40 Replacing a Near Empty toner cartridge 43 Refilling With Staples 45 Refilling Finisher MJ 1027 Saddle Stitch Finisher MJ 1028 staples 45 Refilling Saddle Stitch Finisher MJ 1029 staples 46 Refilling saddle stitch unit staples 48 Cleaning the Hole Punch Dust Bin 50 Chapter 2 TROUBLESHOOTING FOR C...

Page 6: ...g command 72 LDAP Search and Authentication Problems 73 Network shutdown occurs or touch panel disabled after LDAP search 73 LDAP authentication takes a long time 73 Printing Problems Network Related 74 SMB print in a Windows operating system environment 74 Raw TCP or LPR print in a Windows operating system environment 74 IPP print in a Windows operating system environment 75 Novell print in a Net...

Page 7: ...CONTENTS 5 Chapter 8 WHEN SOMETHING IS WRONG WITH THE EQUIPMENT When You Think Something Is Wrong With the Equipment 96 General operations 96 Originals and paper 97 Regular Maintenance 98 INDEX 99 ...

Page 8: ...6 CONTENTS ...

Page 9: ...acity feeder 18 Paper misfeed in the bypass tray 18 Paper misfeed in the External Large Capacity Feeder optional 19 Paper misfeed in the Finisher Hole Punch Unit and Inserter all optional 20 Paper misfeed inside of the equipment 25 Clearing paper misfeeds caused by a wrong paper size setting 29 Clearing a Staple Jam 34 Staple jam in the Finisher MJ 1027 Saddle Stitch Finisher MJ 1028 34 Staple jam...

Page 10: ... with some of the screen examples Screen Description Remedy A message appears on the upper part of the screen to notify users of a problem etc For the major examples see the following pages P 10 Messages Displayed on the Touch Panel The original or copy paper is misfed Remove it following the guidance on the touch panel P 13 Clearing a Paper Misfeed A cover is open Check which cover on the touch p...

Page 11: ...g by a service technician Contact your service representative with the error code displayed on the right side of the touch panel Never attempt to repair disassemble or modify the equipment by yourself You could cause a fire or get an electric shock Always contact your service representative for maintenance or repair of the internal parts of the equipment Screen Description Remedy ...

Page 12: ...inal placed on the original glass is incorrect Change the orientation of the original by 90 degrees and place it on the original glass Change from this mode Count over cannot store anymore The number of originals to be scanned has exceeded the limit specified with the department or user code during scanning Ask your administrator for details of setting the limit for the number of copies READY SADD...

Page 13: ...A4 and LT or A3 and LD at the scanning of the original contact your service technician or service representative Time for periodic maintenance The equipment requires inspection and maintenance by a service technician Contact your service representative for maintenance POWER FAILURE A job was interrupted by a power failure or some other reason The print or fax job may be incomplete Press JOB STATUS...

Page 14: ...e Punch Dust Bin DEPARTMENT Quota exceeded Contact the Administrator The copying printing or scanning quota to the department has reached 0 For details of setting the quota ask your administrator Not enough Work Space to store originals Will you print out stored originals Internal memory available ran out while scanning To print out the data for the originals stored scanned until the message appea...

Page 15: ...c Document Feeder upper P 16 5 Inside of the equipment paper exit area P 25 6 Inside of the equipment paper transport area P 25 7 Bypass tray P 18 8 External Large Capacity Feeder optional P 19 9 Inside of the equipment paper feed area P 25 10 Inside of the equipment duplexing unit area P 25 11 Drawers P 17 or tandem large capacity feeder P 18 12 Inside of the equipment reversing area P 25 13 Sadd...

Page 16: ...isfed paper may be torn and left inside the equipment Remove paper misfed inside the equipment after you have cleared all other misfeeds Remove the misfed paper carefully so as not to tear it To avoid tearing the misfed paper remove the paper slowly with both hands Using force may tear the paper making it more difficult to remove See also that no pieces of torn paper are left inside the equipment ...

Page 17: ...in the equipment y All the misfed paper has not been removed y There is too little or too much of a gap between the paper and the side guide in the drawer y The amount of paper placed in a drawer exceeds the limit indicated on the side guide of the drawer Paper misfeed in the Reversing Automatic Document Feeder Lower Do not touch the transfer belt Do not touch the transfer belt when removing the p...

Page 18: ...ng Automatic Document Feeder Upper 4 Close the Reversing Automatic Document Feeder 1 Raise the lever and open the upper cover 2 Remove the original 3 Turn the inner green dial and remove the misfed original 4 Open the transport guide by raising the green lever and remove the original 2 1 2 1 ...

Page 19: ... 6 Raise the original feeder tray and remove the original under the guide plate 8 Close the upper cover 2 1 1 Open the paper source drawer and remove the misfed paper 2 Check that the guide width is correct there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 2 1 ...

Page 20: ...y feeder and remove the misfed paper 2 Check that there is no folded curled paper or overloading and then close the drawer of the tandem large capacity feeder Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides 2 1 1 Pull out the paper misfed on the bypass tray and place it again If a sheet of paper is stained folded or torn replace it with a n...

Page 21: ...to let your fingers be caught between the equipment and the External Large Capacity Feeder 1 Operate the lever on the External Large Capacity Feeder optional and separate it from the equipment 2 Remove the misfed paper by turning the green dial 3 Remove the misfed paper from the equipment 4 Pull out the drawer of the Large Capacity Feeder and remove the misfed paper 1 1 2 2 ...

Page 22: ...icated in the guide plate on the rear side 6 Connect the External Large Capacity Feeder to the equipment Slowly move the External Large Capacity Feeder placing your hands on the positions shown in the figure 1 Separate the finisher from the equipment while pushing the lock lever Place your hand on portion A in the figure and then move the finisher carefully 2 When the Hole Punch Unit is installed ...

Page 23: ...nch Unit cover 5 Remove the misfed paper from the entrance of the finisher 6 When the Inserter is installed pull out the lever to open its inserter cover 7 Remove the misfed paper and close the inserter cover 8 Open the transport guide of the Inserter 9 Remove the misfed paper and close the transport guide 2 1 2 1 2 1 ...

Page 24: ...ing tray of the Inserter and then remove the misfed paper 11 Open the upper cover of the finisher 12 Raise the lever 1 and remove the misfed paper 13 Raise the lever 2 and remove the misfed paper 14 Hold the green lever in the rear side of the finisher to open the guide 2 1 2 1 2 1 2 2 1 ...

Page 25: ...r feed tray of the Inserter to its original position 15 Remove the misfed paper 16 Remove paper from the paper exit side of the finisher 19 When the Saddle Stitch Finisher and the Inserter are installed together open the front cover of the Inserter 20 Open the guide plate of the saddle stitch unit 21 Remove the misfed paper and close the transport guide 2 1 ...

Page 26: ...er of the Inserter 23 When the Saddle Stitch Finisher is installed open its lower front cover 24 Turn the right hand green dial counterclockwise until it stops 25 Turn the left hand green dial clockwise while pushing it 26 Remove the misfed paper from the paper exit section of the saddle stitch unit 27 Open the paper exit cover of the saddle stitch unit 2 1 ...

Page 27: ...acity Feeder 28 Remove the misfed paper 30 Connect the finisher to the equipment Connect the finisher with the equipment while pressing the lock lever Place your hand on portion A in the figure and then move the finisher carefully Be careful not to let your fingers be caught between the finisher and the equipment A 1 When the External Large Capacity Feeder optional is installed operate the lever o...

Page 28: ...right of the equipment 6 Remove the misfed paper 8 When the External Large Capacity Feeder optional is installed connect it with the equipment Move it slowly placing your hands on the point shown in the figure 9 When the finisher optional is installed separate it from the equipment while pushing the lock lever Place your hand on portion A in the figure and then move the finisher carefully A ...

Page 29: ... figure or the guide plate B in the figure It could burn or injure you 12 Open the front cover of the equipment 13 Turn the green dial of the fuser unit counterclockwise to remove the misfed paper 15 When the finisher is installed connect it with the equipment Connect the finisher with the equipment while pressing the lock lever Place your hand on portion A in the figure and then move the finisher...

Page 30: ...green lever and raise the fuser unit cover to open it Do not touch the fuser unit and around the metal area around it It could burn or injure you 18 Turn the green dial of the fuser unit counterclockwise to remove the misfed paper 20 Push the guide down while holding the green lever and remove the misfed paper 22 Push the transfer transport unit into the equipment carefully while holding its lever...

Page 31: ... appears on the touch panel In this case just clearing the misfed paper does not prevent another paper from being misfed Be sure to follow the procedure below Troubleshooting differs depending on how the paper misfeed has occurred P 29 Misfeed when making copies or prints using a drawer P 31 Misfeed when making copies or prints using the bypass tray P 32 Misfeed when printing from the FAX Misfeed ...

Page 32: ... the job without canceling it replace the paper in the drawer with that corresponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 4 the job can be restarted In this case it is not necessary to follow step 5 and later 6 Press the USER tab to enter the USER menu and press DRAWER 5 Press the USER FUNCTIONS button on the control panel ...

Page 33: ...ssage 8 Press the paper size button corresponding to the paper placed in the drawer and OK 9 Press the USER FUNCTIONS button to return to the basic menu and try copying or printing again Misfeed when making copies or prints using the bypass tray 1 Clear the paper misfeed following the guidance shown on the touch panel Then close all the covers ...

Page 34: ...ponding to the size set in the equipment after the paper misfeed is cleared Then if you press NO in step 2 the job can be restarted In this case it is not necessary to follow step 3 and later 3 Place the paper on the bypass tray and set the paper size 4 Try copying or printing again Misfeed when printing from the FAX 1 Pull out the drawer in which paper misfeeds occurred and remove all the paper f...

Page 35: ...following the guidance shown on the touch panel Then close all the drawers and covers Printing resumes 3 Check that the guide width is correct and there is no folded curled paper or overloading and then close the drawer Be sure that the height of the stacked paper does not exceed the line indicated inside of the side guides ...

Page 36: ...1028 P 35 Staple jam in the Saddle Stitch Finisher MJ 1029 P 37 Staple jam in the saddle stitch unit Staple jam in the Finisher MJ 1027 Saddle Stitch Finisher MJ 1028 1 Open the front cover of the finisher 2 Lower the lever of the stapler to release the lock and then take out the staple cartridge 3 Lower the guide while holding the knob Do not touch the stapling area The actual needle point could ...

Page 37: ...the Saddle Stitch Finisher MJ 1029 5 Holding the knob raise the guide and return it to its original position 6 Fit the staple cartridge into the stapler Insert the cartridge until the lever of the stapler goes up to be fixed securely 1 Open the front cover of the finisher 2 Fully raise the lever of the staple cartridge and pull the cartridge out 2 1 ...

Page 38: ... area A in the figure The actual needle point could cause you personal injury 4 Remove all jammed staples with something sharp 5 Holding the knob raise the guide and return it to its original position 6 Fit the staple cartridge into the stapler Insert the staple cartridge until you hear a click sound the staple cartridge is latched Then lower the lever slightly 2 1 ...

Page 39: ...andle on the saddle stitch unit toward you to unlock it Then turn the stapler clockwise by 60 degrees The stapler is locked and cannot be turned further when it lies almost horizontally 4 Remove the staple cartridge Pull up the staple cartridge while pushing both sides 5 While pushing the green lever downward pull up the shutter with the knob Do not touch the stapling area The actual needle point ...

Page 40: ...LT R paper is set in the drawer 6 Remove the jammed staples 7 Push the knob to lower the shutter Check that the shutter is securely held by the latch of the green lever 8 Fit the staple cartridge Insert each cartridge until it is fixed with a click 9 Unlock the stapler by pulling its handle toward you Then return the stapler to its original position 10 Carefully insert the saddle stitch unit into ...

Page 41: ...omatically Test stapling is necessary to prevent void stapling Note that the test stapling starts automatically when the two requirements in step 11 are met with the lower cover of the Saddle Stitch Finisher closed If the test stapling does not start make sure to check the two requirements again Then open and again close the lower cover of the Saddle Stitch Finisher ...

Page 42: ...rtridge When the toner cartridge runs out the message Open the toner cover Install new toner cartridge appears Replace the toner cartridge following the procedure below when you see this message To assure an optimal printing performance we recommend that you use TOSHIBA toner cartridges ...

Page 43: ...e detecting function This function checks if the toner cartridge is correctly installed and notifies you if it is not Toner remaining check function This function notifies you when there is little toner remaining in the cartridge as well as notifying it to your authorized service representative automatically by the remote service If you are using a toner cartridge other than the one we recommend t...

Page 44: ...of used toner cartridges in accordance with local regulations 4 Shake the new toner cartridge well to loosen the toner inside 5 Pull out the seal in the direction of the arrow 6 Align the toner cartridge with the orange portion of the holder and insert it securely y If it is hard to insert the toner cartridge rotate it little by little to insert it in the correct position y If the toner scatters w...

Page 45: ...ere is not much toner left in a toner cartridge Some toner is still left in the toner cartridge while the message Toner near Empty is displayed You do not have to replace the toner cartridge yet but if you choose to do so follow the procedure below This procedure is needed to reset the toner counter to display the next Toner near Empty message at the proper time 1 Press JOB STATUS 2 Press the TONE...

Page 46: ...RE 44 Replacing a Toner Cartridge 3 Press REPLACE TONER CARTRIDGE 4 To replace a toner cartridge press YES To cancel press NO 5 Replace the toner cartridge See P 40 Replacing a Toner Cartridge for the correct procedure 6 Press FINISH ...

Page 47: ...ling Saddle Stitch Finisher MJ 1029 staples P 48 Refilling saddle stitch unit staples Refilling Finisher MJ 1027 Saddle Stitch Finisher MJ 1028 staples 1 Open the front cover of the finisher 2 Lower the lever of the stapler to release the lock and then take out the staple cartridge 3 Take the empty staple case out of the staple cartridge 4 Fit a new staple case on the staple cartridge Push the sta...

Page 48: ...le cartridges one is for 100 sheet staples and the other is for 50 sheet ones If you replace the staple cartridge with the other type turn the power of the equipment OFF and then back ON after replacing it 5 Pull out the seal bundling the staples straight 6 Fit the staple cartridge into the stapler Insert the cartridge until the lever of the stapler goes up to be fixed securely 1 Open the front co...

Page 49: ...5 Fit the new staple case into the staple cartridge Push the staple case into the cartridge until it clicks In this step do not remove the seal bundling the staples 6 Pull out the seal bundling the staples straight Then close the cover 7 Fit the staple cartridge into the stapler Insert the staple cartridge until you hear a click sound the staple cartridge is latched Then lower the lever slightly 2...

Page 50: ...in the Saddle Stitch Finisher have run out refill them following the procedure below 1 Open the lower front cover of the finisher 2 Slowly pull out the saddle stitch unit 3 Unlock the stapler of the saddle stitch unit by pulling its handle toward you Keep pulling the handle and turn the stapler clockwise by about 60 degrees The stapler is locked and cannot be turned any further when it lies almost...

Page 51: ...ECK STAPLER is displayed test stapling starts automatically Test stapling is necessary to prevent void stapling Note that the test stapling starts automatically when the two requirements in step 8 are met with the lower cover of the Saddle Stitch Finisher closed If the test stapling does not start make sure to check the two requirements again Then open and again close the lower cover of the Saddle...

Page 52: ...Punch Dust Bin When the hole punch dust bin becomes full dispose of the paper punchings following the procedure below 3 Dispose of the paper punchings 4 Push back in the hole punch dust bin 5 Close the Hole Punch Unit cover 1 Open the Hole Punch Unit cover 2 Pull out the hole punch dust bin ...

Page 53: ...2 TROUBLESHOOTING FOR COPYING This chapter describes how to troubleshoot the problems on copying and copy output Copying Problems 52 ...

Page 54: ...ains The Reversing Automatic Document Feeder is not fully lowered Lower them fully to block the outside light The original glass platen sheet scanning area and guide are stained Clean them P 98 Regular Maintenance The copy density is set too dark Lighten the density manually or try the automatic density mode A transparent original such as a transparency or tracing paper is being used To copy a tra...

Page 55: ...G Copying Problems 53 2 TROUBLESHOOTING FOR COPYING Copied image has black streaks in the horizontal direction The scanning area or guides are stained Clean them P 98 Regular Maintenance Problem Description Cause Corrective Action ...

Page 56: ......

Page 57: ...blems 58 Cannot print port setting problems 58 Cannot print SNMP Community Name problems 58 Command line options not processed 58 Retrieval of printer configuration failed 59 Cannot change settings on the Device Settings tab 59 Network Connection Problems 60 Cannot print with the equipment network connection problems 60 Cannot print with SMB print 60 Cannot print properly with AppleTalk print 60 C...

Page 58: ...cing paper on the bypass tray 1 Press the JOB STATUS which is blinking 2 Place paper of the size specified with the computer on the bypass tray and press the START button Printing starts Press JOB STATUS when printing has been completed Printing by selecting a paper size already placed in another drawer You can perform printing with the paper already placed in the drawers Some part of the image ma...

Page 59: ...e it either way below is required Contact the administrator of the equipment y Enter the administrator s password in the Private Print job list on the touch panel and delete the job For details refer to the Printing Guide y Log on to TopAccess with the administrator s password and delete the job in the Print Job list For details refer to the TopAccess Guide Printing a document including many graph...

Page 60: ...om the touch panel print may be univ or ps3 depending on the printer driver you use 6 Click the General Tab and click Print Test Page to confirm that the settings are correct Cannot print SNMP Community Name problems Problem Description I cannot perform printing with the equipment Corrective Action Check if the SNMP community names are the same in the following 3 settings y Equipment y TCP IP port...

Page 61: ...scription The Device Settings tab is grayed out and their settings cannot be changed Corrective Action Users who do not have the privilege to change the printer driver setting cannot change the options in the Device Settings tab Please log on with the Administrator No Check Yes No Corrective Action 1 Is the equipment turned on Next Step Ø Ö Turn on the equipment 2 Can you connect the computer to t...

Page 62: ... AppleTalk print Problem Description y Text will be printed as striped lines for an email message y Some text is not printed in a document y When a web browser is used the web page is not printed in spite of the print job being sent to the equipment Corrective Action If the errors above occur with AppleTalk print use LPR print instead No Check Yes No Corrective Action 1 Have you set the protocol s...

Page 63: ...wed all of the steps contact your service representative No Check Yes No Corrective Action 1 Does the equipment work properly Are copy jobs output properly Next Step Ø Ö Check the device status displayed in the Device page of TopAccess 2 See the Device page of TopAccess Are the options specified for the job supported by the hardware configuration Next Step Ø Ö If not delete the job install the req...

Page 64: ...r settings of the software such as printer drivers caused the problem However a hardware error is possible if none of the clients can print the jobs Try the steps on the checklist below If the problem persists after you have followed all of the steps contact your service representative Also refer to the Printing Guide for more information on resolving output errors caused by software settings No C...

Page 65: ...4 TROUBLESHOOTING FOR SCANNING This chapter describes how to troubleshoot the problems of scanning Scanning Problems 64 Cannot E mail my scans 64 Cannot find the data saved in the shared folder 64 ...

Page 66: ...ttings refer to the TopAccess Guide For details on e mailing the scanned image refer to the Scanning Guide Cannot find the data saved in the shared folder Problem Description I have scanned a document and saved the copy in the shared folder of the equipment but cannot locate the saved file Corrective Action y For Windows OS search the network for the equipment using the search function of Explorer...

Page 67: ...bes how to troubleshoot the problems on e Filing e Filing Web Utility Problems 66 e Filing Web Utility terminates the session 66 Numerous sub windows repeatedly appear 66 Displaying the items in the Contents Frame takes a long time 66 Error messages 67 ...

Page 68: ...your e Filing session and the e Filing session ends Finish your current operation before you close the window Corrective Action 3 Operating the main window while the sub window is displayed leads to the message This operation will end your e Filing session and the processing displayed on the sub window ends Do not operate the main window until the processing on the sub window has been completed Nu...

Page 69: ...on or deleting the data in boxes for making hard disk space Paste failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Save failed Disk is full Erase unnecessary data using the administrative function or deleting the data in boxes for making hard disk space Cannot create a Folder Maximum number of folders has been rea...

Page 70: ...ument is being used by another user Try again after the other user has finished File format doesn t correspond Please contact Administrator Contact your administrator to convert the archive file and try again e Filing is not ready Please try again later e Filing has not yet been activated Try again later Message Corrective Action ...

Page 71: ... panel disabled after LDAP search 73 LDAP authentication takes a long time 73 Printing Problems Network Related 74 SMB print in a Windows operating system environment 74 Raw TCP or LPR print in a Windows operating system environment 74 IPP print in a Windows operating system environment 75 Novell print in a NetWare environment 75 Macintosh environment 76 UNIX Linux environment 76 Network Fax N W F...

Page 72: ...pment Next Step Ø Ö Set up the proper protocol if required Once you have located the equipment configure the port that it is mapped correctly to the device 3 Can you locate other computers connected to the same network Next Step Ø Ö Check the network settings on the client computer to make sure that they are compatible with the network settings on the equipment 4 Check the link LED activity on the...

Page 73: ...ur network only supports the IPX SPX protocol make sure that the most current version of Novell Client software is installed Next Step Ø Ö See the vendor s website for information about product updates and technical supports 4 Print an NIC Configuration page from the equipment Does the equipment support the same protocol as the network Next Step Ø Ö Configure the proper protocol 5 Change the proto...

Page 74: ...equipment respond to the ping End Next Step Ø 5 Can you ping the equipment from any other computer within the same network If not the equipment might have an IP address that is out of range or invalid Next Step Ø Ö Contact your local network specialist for a valid IP address for the equipment 6 Can you ping to another computer within the same network Next Step Ø Ö Check the computer s protocol set...

Page 75: ...cation on the touch panel Corrective Action Try the checklist below If the problem remains unsolved contact your service representative No Check Yes No Corrective Action 1 Is the LDAP server correctly running Next Step Ø Ö Confirm that the LDAP server is correctly running 2 Is the LDAP server setting correctly set End Ö Enter the correct LDAP setting Re enter the correct password carefully because...

Page 76: ...supported Set up the WINS server address correctly or enter 0 0 0 0 for the WINS server address to disable the WINS service When IPv6 is supported Enable LLMNR for the IPv6 setting referring to the TopAccess Guide 5 When IPv4 is supported If the client computers are located in different segments is the WINS service correctly provided Next Step Ø Ö When IPv4 is supported Set up the WINS server and ...

Page 77: ...rint with the equipment network connection problems No Check Yes No Corrective Action 1 Are the IPX SPX protocols enabled Is the correct frame type selected Next Step Ø Ö Set up the IPX SPX correctly 2 If applicable did you successfully set up queue based print Next Step Ø Ö Set up the NetWare server properly 3 Did you configure the equipment for a NetWare connection Next Step Ø Ö Set up the NetWa...

Page 78: ... technical support No Check Yes No Corrective Action 1 Are the IP address properties correctly set Next Step Ø Ö Set up the IP address correctly 2 Is the LPR LPD print correctly set Next Step Ø Ö Set up the LPD print service correctly 3 Did you successfully install the UNIX Linux filters Next Step Ø Ö Refer to the Software Installation Guide to install UNIX Linux filters 4 Did you successfully cre...

Page 79: ... driver the end user did not choose the Have Disk option instead the user selected the printer name from the Add Printer list Corrective action 1 Cancel the Add Printer Wizard 2 Select Add Printer from the File menu in the printer folder to start the Add Printer Wizard and perform the installation again 3 When the screen for selecting a printer is displayed select Have Disk 4 Select Use Existing D...

Page 80: ...ion procedure was not completed Corrective action Delete the driver and either reinstall it from the Client Utilities CD ROM or download it from this equipment N W Fax Driver General Errors Could not connect to the MFP device appears Problem description When users are trying to access to the properties of the N W Fax driver an error message Could not connect to the MFP device appears Corrective ac...

Page 81: ...em description In a N W Fax driver which is set to the IPP port no cover sheet is output and an XL error occurs in the fax transmission when a printer driver whose file name consists of 54 letters or more is specified for the default printer and a Fax is sent with a cover sheet added from Microsoft Excel Corrective action Set the file name of the printer driver in 30 letters or less ...

Page 82: ...e Problem Description I cannot log into the equipment using client software Corrective Action If you cannot log into the equipment using client software contact the administrator of the equipment Since the user name and password registered in the client software are used for authentication in the case of automatic login the log in screen may not be displayed ...

Page 83: ...apter describes how to check the status of the equipment with TopAccess Hardware Status Icons on TopAccess Device Tab 82 Error Messages 84 Error Codes 86 Error codes on print jobs 86 Error codes on transmission and reception 87 Error codes on scan jobs 89 ...

Page 84: ...the receiving tray of the Finisher y You need to remove the staples jammed in the Finisher P 34 Staple jam in the Finisher MJ 1027 Saddle Stitch Finisher MJ 1028 y You need to remove the staples jammed in the Saddle Stitch unit P 37 Staple jam in the saddle stitch unit y You need to clear the hole punch paper bits from the Hole Punch Unit P 50 Cleaning the Hole Punch Dust Bin y The recommended ton...

Page 85: ...o paper is left in a drawer Refer to the Copying Guide Paper Misfeed This icon indicates a paper misfeed occurred It also indicates the location of the paper misfeed P 13 Clearing a Paper Misfeed Staples Empty This icon indicates no staples are left in the Finisher P 45 Refilling With Staples Call for Service Contact your service representative to have the equipment inspected ...

Page 86: ...en Please Close Cover Close the lower tray front cover Punch Unit Front Cover Open Please Close Cover Close the Punch unit front cover Hole Punch Unit Open Please Close Cover Close the Hole Punch Unit cover Standard Output Tray Paper Full Please Remove Paper Remove the paper from the tray Upper Tray Paper Full Please Remove Paper Remove the paper from the tray Lower Tray Paper Full Please Remove P...

Page 87: ...ase Prepare New Toner Cartridge Prepare the new toner cartridge Magenta Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Yellow Toner Near Empty Please Prepare New Toner Cartridge Prepare the new toner cartridge Confirm waste toner bottle is attached and close waste toner bottle cover Confirm the waste toner box is securely attached and close the waste toner box ...

Page 88: ... number of prints specified in department management has become 0 Perform initialization 4121 Job cancellation due to the external counter error 1 Put in a coin and perform printing again 2 Insert a card and perform printing again or contact your administrator 3 Insert the Key Counter and perform printing again 4 Clear the Schedule Print setting and perform printing again 4211 Printing data storin...

Page 89: ...up Security Code etc and check whether the polling document exists 0042 Memory full Make sure that there is sufficient memory before making the call again 0050 Line busy Reattempt the communications 0053 Security Mismatch in Relay or Mail Box transmission Confirm the remote party s Security Code system password and your setup 00B0 00B500C0 00C400D0 00D2 Signal Error or Line Condition Error Reattem...

Page 90: ...correctly set 1C72 POP Before SMTP error Confirm that the POP Before SMTP settings and POP3 settings are correct 1CC0 Job canceled The job was canceled 1CC1 Power failure Check whether the power cable is connected properly and is inserted securely Check whether the power voltage is unstable 3A10 MIME format error Ask the sender to resend the Email in the MIME1 0 format 3A20 Email process error Ask...

Page 91: ...ble is connected to the server 3E30 POP3 login error Ask your administrator whether the POP3 user name and password are set correctly 3E40 POP3 login type error Ask your administrator whether the POP3 login type Auto POP3 APOP is set correctly 3F10 3F20 File I O error Ask the sender to resend the Email If the error still occurs contact your service representative Error Code Problem Description Cor...

Page 92: ...l mail address 2C6C Invalid address specified in To field Make sure that there is no unpermitted character in the Destination mail address Delete any unpermitted character and reset the appropriate Destination mail address then try again 2C70 SMTP service is not available Ask your administrator whether the SMTP service is enabled 2C71 SMTP authentication error Confirm that the login name and passw...

Page 93: ...ork folder is shared in your network and try scanning again If the error still persists ask your administrator to check whether the IP address or path of the server is correct Also make sure that the server is operating properly 2D63 Specified network path is invalid Check destination path Make sure that you specify the correct network folder and try scanning again 2D64 Log on to file server faile...

Page 94: ...sists Use the normal PDF format When this error occurs in conversion other than to a highly compressed PDF format turn the power OFF and then back ON Then try to scan again If the error still persists contact your service representative 2E43 Encryption error Failure to create a file If the error still persists after reattempting turn the power OFF and then back ON Then make another effort 2E44 Cre...

Page 95: ... of e Filing documents will expire Check whether any necessary documents are stored in e Filing The documents will be deleted in a few days 2B80 The HDD for storing e Filing data is running out of space Delete all unnecessary documents in e Filing 2B90 Insufficient memory Turn the power OFF and then back ON Try scanning again If the error still persists contact your service representative 2BA0 Inv...

Page 96: ... your service representative 2504 Command parameter not implemented Check whether the mail server is operating properly Turn the power OFF and then back ON Try the problem job again If the error still persists contact your service representative 2550 Mailbox unavailable Confirm that the destination Email addresses are correct Check the access privilege for the mailbox in the mail server 2551 User ...

Page 97: ...ng tips in this chapter when you think there is something wrong with the equipment This chapter also describes the daily care for the equipment When You Think Something Is Wrong With the Equipment 96 General operations 96 Originals and paper 97 Regular Maintenance 98 ...

Page 98: ... panel is dim The contrast of the touch panel is adjusted lower Adjust the contrast lighter Refer to the MFP Management Guide The button does not respond to my operation Saving energy Press START button appears on the touch panel The equipment is in the energy saving mode Press any of the START COPY e FILING SCAN PRINT FAX and ENERGY SAVER buttons to clear the energy saving mode Refer to the Quick...

Page 99: ...Guide The stack of paper exceeds the loading line indicated on the side guide Remove some paper to set it within the height limit line indicated on the side guide There is too little or too much clearance between the paper and the side guide of the drawer Adjust the space between the paper and the side guide or the end guide not to take much space For details refer to Chapter 1 of the Copying Guid...

Page 100: ...g rectangular glass 2 Original glass Wipe it with the accessory cloth or a soft dry cloth If there are still stains remaining wipe clean with a piece of soft cloth which has been moistened with water and then squeezed well Do not use liquids other than water such as alcohol organic solvents or neutral detergent 3 Guide 4 Platen sheet Clean the surface as follows depending on the extent of the stai...

Page 101: ...ovell print 75 P Paper misfeed 13 caused by a wrong paper size setting 29 locating 13 occurs frequently 15 tips on removing the misfed paper 14 Paper misfeed clearing bypass tray 18 drawer of the tandem large capacity feeder 18 drawers 17 External Large Capacity Feeder 19 Finisher 20 Hole Punch Unit 20 Inserter 20 inside of the equipment 25 Reversing Automatic Document Feeder lower 15 Reversing Au...

Page 102: ...100 INDEX ...

Page 103: ...DP 5560 6560 7560 8560 OME110062B0 ...

Page 104: ...2 17 2 HIGASHIGOTANDA SHINAGAWA KU TOKYO 141 8664 JAPAN MULTIFUNCTIONAL DIGITAL SYSTEMS Troubleshooting Guide 2011 2012 TOSHIBA TEC CORPORATION All rights reserved R110620K0902 TTEC Ver02 2012 06 ...

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