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Image is shaky or vibrating.
1. Check whether camera is mounted solidly or sitting on a steady horizontal and level surface.
2. Check the building and any supporting furniture for vibration. Ceiling mounts are often affected by building
vibration more than wall mounts.
3. Any external vibration that is affecting the camera will be more apparent when in tele zoom (zoomed in)
settings.
Control
IR remote controller does not control the camera
1. Does one of the 4 “Camera Select” buttons (top row of remote) light up when you press any button on the
remote?
1. If not, change the batteries in the remote.
2. Are the camera and remote set to the same IR address? You can use press [*] + [#] + [F1] (3 buttons in
sequence) on the remote to set the camera to address 1. Press “Camera Select” 1 on the remote to control the
camera.
3. Try removing other sources of IR interference (e.g. sunlight, fluorescent lighting).
Serial communication does not control the camera
1. Make sure the camera is on and functioning with the IR remote controller.
2. Verify that the RS232 cable is connected correctly and using the proper pinout.
3. Verify the communication settings of the control software or device (e.g. joystick).
4. Verify that the communication port on the controlling device is activated (e.g. Com port on PC).
5. Verify that all communication settings in the OSD Setup Menu correlate to the commands being used (e.g.
VISCA address).
Get Support
You can visit the top0 knowledge base for more solutions:
https://www.top0.com/Knowledge.
If you cannot
get a solution, please feel free to contact the top0 support team:
