ProPlex IQ One+ Mini User Manual v1.1 – 30112020
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RETURN
PROCEDURE
Please send returned merchandise prepaid and in the original packing. Freight call tags will not be issued for
shipping the product to TMB, but TMB will pay the freight for return to the customer. Clearly label package
with a Return Merchandise Authorization Number (RMA #). Products returned without an RMA # will delay
service. Please contact TMB and request an RMA # prior to shipping the unit. Be prepared to provide the
model number, serial number, and a brief description of the cause for the return. Be sure to properly pack the
unit; any shipping damage resulting from inadequate packaging is the customer’s responsibility. TMB reserves
the right to use its own discretion to repair or replace product(s). Proper UPS packing or double-boxing will
better ensure product integrity when shipped.
Note: If you are given an RMA #, please include the following information on a piece of paper inside the box:
1— Your name
2— Your address
3— Your phone number
4— The RMA #
5— A brief description of the symptoms
