86 USING Sky+HD
TAKING C
ONTROL
TROUBLESHOO
TING
Message
The Planner is full.
You must delete an entry before
another programme can be added
There is insufficient credit [or space]
left on your viewing card
You have entered your PIN incorrectly
three times. PIN is now blocked for
10 minutes
No satellite signal is being received
To use the full range of interactive
services please ensure that an
operating telephone line is
connected
Upgrade your subscription to view
this channel
What to do now
Try to delete some programmes from the Planner.
Highlight a programme you want to delete from your
Planner and press the
yellow
button (
Delete
).
First check that the telephone lead between your Sky+HD
box and the socket is properly plugged in. If you still see
the message, call the number shown on your screen so
you can order this programme.
You will not be able to access anything that needs a PIN
for 10 minutes. If you have forgotten your PIN, call your
broadcaster.
If the picture isn’t restored after the weather has cleared,
or the conditions are fine, check that the cables from
your minidish are correctly plugged into the back of your
Sky+HD box. Otherwise, restart your box by following the
steps under
My Sky
+
HD box isn’t working
(page 84). If this
doesn’t resolve the problem, call Sky Customer Service on
the number provided in your
Terms & Conditions
.
Check that the telephone lead between your Sky+HD box
and the socket is properly plugged in.
Follow the steps described under
My phone line is not
connected
(page 82).
Follow the instructions on-screen to upgrade your
subscription.
What does it mean?
You have already used the maximum
space in your Planner.
There’s not enough credit / space
left on your viewing card account
to buy this programme / store the
information for this programme.
The wrong PIN has been entered
three times in a row.
This could be due to bad weather,
such as strong winds or heavy rain.
Snow on your minidish can also cause
a loss of signal.
Your Sky+HD box is not connected to
an operating telephone line.
You don’t have the right subscription.
Summary of Contents for Sky+HD DSI8215
Page 91: ...91...
