84 USING Sky+HD
TAKING C
ONTROL
TROUBLESHOO
TING
What’s wrong?
I can’t find a channel I have
watched before.
I can’t get a picture on my HD
channels.
The audio and video are out of
sync when the Sky+HD box is
connected to my home cinema
system.
My Sky+HD box isn’t working:
The box is stuck on stand-by /
the screen is blue / the picture
is frozen and the remote control
or buttons on the box are not
responding
Possible reason
The channel name or number may have
changed. Alternatively, the channel may be
listed under a different tab option, may no
longer be broadcast, or may no longer be
part of your subscription package.
You may not have the right subscriptions or
equipment.
The resolution output setting may be
incompatible with your TV set.
This is quite common and can be corrected
by adjusting the audio delay setting on your
Sky+HD box.
Because of a temporary error, you
may need to restart your Sky+HD box.
What to do now
Check the TV Guide listings to search for the channel.
You may not have the right subscriptions or equipment.
To upgrade to Sky+HD, call us. If you’re sure you have
the right equipment and subscriptions to receive HD
channels, try following the steps under
Changing the
picture settings
(page 66).
Try changing the audio delay setting. See
Adjusting sound
synchronisation (
page 73) for details.
1 Make sure the mains lead is properly plugged in and
your Sky+HD box is switched on.
2 Check all cable connections between your Sky+HD box
and TV. If you are still experiencing the same issue,
restart your Sky+HD box as follows:
1 If possible, make sure the box is in standby (red
power light).
2 Wait one minute (important to avoid damage).
3 Turn the box off at the mains and wait one minute.
4 Turn the box back on. The power light turns red.
5 Wait 30 seconds then press the power button.
6 The box comes out of standby and the power light
turns green. If this doesn’t solve it, call Customer
Service (see your
Terms & Conditions
).
Summary of Contents for Sky+HD DSI8215
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