1080P HD WIFI IP CAMERA
EN 20
www.thomsonsecurity.eu
E - RESETTING
F - FAQ
If your problem is not covered below, please contact our technical support department.
If there is a problem or the login details have been lost, the camera can be reset to its default settings by
pressing the WPS/Reset button on the back of the camera for 15 seconds
Symptoms
Possible causes
Solutions
Unable to install
the ThomView app on my Android
device
The version of Android on your
device is out of date or incom
-
patible.
Please contact the technical sup
-
port of your device's manufacturer
in order to obtain a recent An-
droid version.
Google Play checks all the key
components needed to run the
application properly. If your
equipment does not meet the
necessary criteria, the installa
-
tion will not complete
Try the installation on a different
Android device
Unable to install the ThomView
app on my Apple device
The version of iOS on your de
-
vice is not up to date
Update the operating system on
your device.
Your device is not supported.
ThomView is compatible with iP
-
hone 4 and iPad 2 and subse-
quent models
The app freezes or there are bugs
You experience problems con
-
figuring the app or accessing
your camera(s).
Please uninstall the app then re
-
install it.
Failure to configure your camera
using a WiFi network from your
smartphone or tablet
Connection to the camera is
too slow or the device is too far
from the internet hub
Move the camera and smart
-
phone closer to the box/modem/
router.
The smartphone/tablet are
linked to an incompatible WiFi
network
Please ensure that your smart
-
phone/tablet is linked to a 2.4GHz
network
Cannot connect to camera over
local network
Network/power supply issue
Check your network and camera's
electrical connections.
If your camera has an Ethernet
port and is connected using WiFi,
please use the network cable to
connect your box/router and cam
-
era temporarily.
Network configuration problem Check your camera's network con
-
nection settings. Reset your cam
-
era if it is no longer accessible.
