Startup menu . . . . . . . . . . . . .
72
Restart menu . . . . . . . . . . . . .
74
Updating the UEFI BIOS . . . . . . . . .
74
Using system management. . . . . . . . . .
74
Chapter 6. Preventing problems . . .
77
General tips for preventing problems . . . . . .
77
Making sure device drivers are current . . . . .
78
Taking care of your computer . . . . . . . . .
79
Cleaning the cover of your computer . . . .
80
Chapter 7. Troubleshooting computer
problems . . . . . . . . . . . . . . .
83
Diagnosing problems . . . . . . . . . . . .
83
Troubleshooting . . . . . . . . . . . . . .
83
Computer stops responding
. . . . . . .
83
Spills on the keyboard . . . . . . . . . .
84
Error messages
. . . . . . . . . . . .
84
Errors without messages . . . . . . . . .
86
Beep errors . . . . . . . . . . . . . .
87
Memory module problems . . . . . . . .
87
Networking problems . . . . . . . . . .
87
Problems with the keyboard and other pointing
devices . . . . . . . . . . . . . . . .
89
Problems with the display and multimedia
devices . . . . . . . . . . . . . . . .
90
Battery and power problems . . . . . . .
94
Problems with drives and other storage
devices . . . . . . . . . . . . . . . .
97
A software problem . . . . . . . . . . .
97
Problems with ports and connectors . . . .
98
Chapter 8. Recovery overview . . . .
99
Recovery overview for the Windows 7 operating
system . . . . . . . . . . . . . . . . . .
99
Creating and using a recovery media . . . .
99
Performing backup and recovery
operations
. . . . . . . . . . . . . .
100
Using the Rescue and Recovery
workspace . . . . . . . . . . . . . .
101
Creating and using a rescue medium . . . .
102
Reinstalling preinstalled applications and
device drivers . . . . . . . . . . . . .
103
Solving recovery problems . . . . . . . .
104
Recovery overview for the Windows 8.1 operating
system . . . . . . . . . . . . . . . . . .
104
Refreshing your computer . . . . . . . .
104
Resetting your computer to the factory default
settings. . . . . . . . . . . . . . . .
105
Using the advanced startup options . . . .
105
Recovering your operating system if Windows
8.1 fails to start. . . . . . . . . . . . .
105
Creating and using recovery media . . . . .
105
Chapter 9. Replacing devices . . . .
107
Static electricity prevention . . . . . . . . . .
107
Disabling the built-in battery . . . . . . . . .
107
Replacing the keyboard . . . . . . . . . . .
108
Replacing the base cover assembly . . . . . .
112
Replacing the memory module . . . . . . . .
114
Replacing the storage drive
. . . . . . . . .
115
Replacing the wireless LAN card
. . . . . . .
118
Replacing the button I/O card . . . . . . . . .
120
Replacing the audio/USB/OneLink/ac power
card . . . . . . . . . . . . . . . . . . .
121
Replacing the speaker assembly
. . . . . . .
125
Replacing the coin-cell battery . . . . . . . .
127
Chapter 10. Getting support . . . .
131
Before you contact Lenovo . . . . . . . . . .
131
Getting help and service . . . . . . . . . . .
131
Using diagnostic programs . . . . . . . .
132
Lenovo Support Web site. . . . . . . . .
132
Calling Lenovo . . . . . . . . . . . . .
132
Purchasing additional services . . . . . . . .
133
Chapter 11. You and your
computer . . . . . . . . . . . . . .
135
Accessibility and comfort . . . . . . . . . .
135
Ergonomic information. . . . . . . . . .
135
Comfort . . . . . . . . . . . . . . .
136
Accessibility information . . . . . . . . .
136
Traveling with your computer . . . . . . . . .
140
Travel tips . . . . . . . . . . . . . . .
140
Travel accessories . . . . . . . . . . .
141
Appendix A. Regulatory
information . . . . . . . . . . . . .
143
Wireless related information . . . . . . . . .
143
Location of the UltraConnect wireless
antennas . . . . . . . . . . . . . . .
144
Locating wireless regulatory notices . . . .
145
Export classification notice . . . . . . . . . .
145
Electronic emission notices. . . . . . . . . .
145
Federal Communications Commission
Declaration of Conformity
. . . . . . . .
145
Industry Canada Class B emission compliance
statement . . . . . . . . . . . . . . .
145
European Union - Compliance to the
Electromagnetic Compatibility Directive . . .
146
German Class B compliance statement . . .
146
Korea Class B compliance statement . . . .
147
Japan VCCI Class B compliance statement . .
147
Japan compliance statement for products
which connect to the power mains with
rated current less than or equal to 20 A per
phase . . . . . . . . . . . . . . . .
147
ii
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