Thermo Scientific KingFisher Duo, User Manual

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Thermo Fisher Scientific Thermo Scientific KingFisher Duo User Manual 67
Chapter 7
Troubleshooting Guide
Note Do not use the instrument if it appears that it does not function
properly. ▲
When an error is detected, the current operation is terminated. After an
error, it is best to abort the current run and restart from the beginning
after the problem is fixed. A troubleshooting guide for the KingFisher
Duo instrument is presented in Table 7–7.
Table 7–7. Actions taken against error messages and warnings
Code(s) Description Action
2, 3, 260 The command was not recognized as a valid
command. Contact authorized technical service.
4 The tip comb holder lifting mechanism is out of
position. Switch the instrument OFF and ON, and try again.
If the error appears during initialization or is
otherwise repeated, contact service.
5 The track mechanism is out of position. Switch the instrument OFF and ON, and try again.
If the error appears during initialization or is
otherwise repeated, contact service.
6 The turntable rotating mechanism is out of position. Switch the instrument OFF and ON, and try again.
If the error appears during initialization or is
otherwise repeated, contact service.
7 The magnet head holder lifting mechanism is out of
position. Switch the instrument OFF and ON, and try again.
If the error appears during initialization or is
otherwise repeated, contact service.
8 The requested head movement is not allowed. Press the
STOP
button.
9 The requested track movement is not allowed. Press the
STOP
button.
10 The requested turntable movement is not allowed. Press the
STOP
button.
11 The plastic tip comb is not attached to the holder. Check if the tips are present. If it looks all right,
turn ON and OFF, and run the check protocol
according to the KingFisher Duo head and plastics
you are using.
12, 21, 23–24 Error in temperature control. Contact authorized technical service.
13 Permanent parameters lost. Contact authorized technical service.
0–1, 15–20, 50–
58, 104, 200,
288–289 Error. Switch the instrument OFF and ON, and try again.
If the error appears during initialization or is
otherwise repeated, contact service.
Troubleshooting
guide
Continued