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Appendix
2 FAQs
Read the following
Frequently Asked Questions
if you are running into problems.
Q1: I cannot log in to the wireless router’s User Interface. What should I do?
A1:
Please follow the instructions below step by step.
a. Verify the Ethernet cable between your computer and the router is intact and well-connected. If not,
use another Ethernet cable.
b. Clear cache of your browser, or open another web browser.
c. Double check the TCP/IP settings on your computer. Verify if it is set to obtain an IP automatically.
d. Press and hold the
WPS/RST
button
for about 8 seconds, and then release it to restore factory
settings; then try to login again.
e. Try to login on another computer, smart phone or iPad.
Q2: I forget my WiFi password, what should I do?
A2:
Please follow the instructions below step by step.
a. Log in to the wireless router’s User Interface, and find
Wireless > WiFi Name and Password
.
b. If you also forget the login password unfortunately, restore the router to factory default, and set up
a WiFi password and a login password again. There are no WiFi password and login password by
default.
Restore Method: Press and hold the
WPS/RST
button
for about 8 seconds and then release it.
Q3:
I cannot access the Internet after completing the configuration according to the instructions. What
should I do?
A3:
Please follow the instructions below step by step.
a. Please check the connection and verify if it is well-connected.
b. Check whether you can access the Internet by connecting to the modem directly (without the router).
If not, please double check the configuration of your modem or consult your ISP.
