Customer service & Product warranty
IMPORTANT
Please retain this booklet with your sales
receipt as proof of the date of purchase.
Customer Service
If you require assistance in operating this
product please call the TecHelp Information
Line on 1300 369 193 or contact Vtech by e-
mail at: [email protected].
If you are trying to access a Telstra Network
Service and require assistance specifically
related to the network service or would like to
subscribe to the service, contact Telstra on 13
22 00 for residential or 13 20 00 for business.
Voluntary Product Warranty
In addition to your Statutory Rights and
subject to the conditions below, VTech
warrants that this product will be free from
any defect in materials or workmanship
under conditions of normal use for a period of
12 months from date of purchase.
VTech do not warrant that the product will be
free from defects if defects are caused by an
accident, misuse, abuse, improper
installation or operation, vermin infestations,
lack of reasonable care, unauthorised
modification, loss of parts, tampering or
attempted repair by a person not authorised
by VTech; or where the product has been
damaged by lightning or a mains power
surge.
Where a valid claim is made under this
Voluntary Product Warranty, VTech will, at no
cost to you, repair or replace the product
within a reasonable time. Subject to your
Statutory Rights, if your claim under this
Voluntary Product Warranty is not valid, you
may be charged a fee under this Voluntary
Product Warranty for the service and for any
direct costs associated with having the
product delivered for service.
To make a claim under this Voluntary Product
Warranty you must call the TecHelp
Information Line on 1300 369 193 or contact
VTech by e-mail at:
[email protected] where a Customer
Service Representative will inform you of the
product return process.
You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original
packaging is not required); and
You have included all components from the
original purchase.
Summary of Contents for V950a
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