Telguard TG-1 Express CDMA Installation Manual Download Page 33

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56049201

Appendix 2 – Troubleshooting Guide

This section provides a summary of all LED indications and their meanings, as well as the
expected behavior of the Telguard TG-1 Express under various exception conditions.

LED Indicator Guide – Normal Operating Mode

LED Symbol

Color

Showing

Indication

LED #1

Activation

Green

Solid On

Unit is activated at the message center
and enabled

Off

Unit not activated at the message center
(and disabled)

Flashing

Unit is disabled / Activation failed

LED #2

STC

(System Trouble
Condition)

Red

Off

ALL OK

1 Flash

STC – Low Power Failure

2, 3 Flashes

N/A

4 Flashes

STC – No Service

5 Flashes

STC – Radio Failure

6 Flashes

STC – Dial Tone Failure

7 Flashes

STC – Panel Presence Failure

LED #3

Panel
Communication

Yellow

Flashing

TG-1 Express communicating with
alarm panel

Off

Idle state

LED #4

Acknowledgement

Red

Flashing

When flashing with LED #1 unit has
failed activation. Press RSSI button
twice and check registration.

Off

TG-1 Express initialized

TG-1 Express is waiting for response
from the Telguard Communications
Center.

LED #5

Radio

Green

Off

Idle

Flash

Indicates radio is sending/receiving a
message

Summary of Contents for TG-1 Express CDMA

Page 1: ...56049201 April 20 2016 COMPANY CONFIDENTIAL For use by TELGUARD customers only Distribution to other parties strictly prohibited ...

Page 2: ...com Foreword The Telguard model TG 1 Express p n TG1LAX01 cellular alarm communicator is UL Listed for Household Fire systems and Household Burglary systems This means that the TG 1 Express may be used in Household Burglary systems Household Fire systems or combined Household Burglary Fire system as the primary communication path Technical Support Technical support for all Telguard products is ava...

Page 3: ...rm Transmission System please contact Telguard Technical Support for troubleshooting Repair of this equipment should only be referred to Telguard Telguard will repair or replace our option inoperative units for up to two years from date of manufacture This excludes damage due to lightning or installer error Unauthorized modifications void this warranty Not responsible for incidental or consequenti...

Page 4: ...er supply is off for any reason however briefly The cellular radio network needed to transmit alarm signals from protected premises to a central monitoring station may be inoperable or temporarily out of service Cellular radio networks are also subject to compromise by sophisticated methods of attack This equipment like any other electrical device is subject to component failure Although this equi...

Page 5: ...use and operation of the Product INDEMNIFICATION OF TELGUARD YOU SHALL INDEMNIFY DEFEND AND HOLD HARMLESS TELGUARD FOR ANY OF THE COST INCLUDING REASONABLE ATTORNEYS FEES AND FROM CLAIMS ARISING OUT OF YOU YOUR CLIENTS OR OTHER THIRD PARTIES USE OR OPERATION OF THE PRODUCT i FOR MISUSE OR IN A MANNER NOT CONTEMPLATED BY YOU AND TELGUARD OR INCONSISTENT WITH THE PROVISIONS OF THIS MANUAL ii IN AN I...

Page 6: ... USED IN A MANNER OR ENVIRONMENT NOT SPECIFICALLY AUTHORIZED IN THIS MANUAL UNAUTHORIZED MODIFICATIONS VOID THIS WARRANTY NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES LIABILITY LIMITED TO PRICE OF UNIT THIS IS THE EXCLUSIVE WARRANTY IN LIEU OF ALL OTHER WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY TITLE DELIVERY INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE AND NO OTHER...

Page 7: ...ing Mode 4 Panel Supplied Power 4 Single Line Interface Cable SLIC 4 Multiple Alarm Format Support 4 Complete Supervision of Communication Path 5 Telguard Automatic Self test Report 7 Telguard Remote Query Capability 7 Programmable Supervisory Trip Output STC Relays 8 Diagnostic and Status LEDs 8 Complete Factory Reset Option 9 UL Listings 9 Getting Ready 10 Dealer Account Establishment 10 ...

Page 8: ...ep 3 Activate Transmit Alarms 17 Step 4 Connect the Supervisory Trip Outputs 19 Step 5 Connect and Test the Trip Input optional 20 Step 6 Complete the Telguard Unit Installation 20 Appendix 1 Connection Guide 22 Appendix 2 Troubleshooting Guide 25 Appendix 3 Detailed Specifications 28 Dialer to Interface Electronics 28 Digital Cellular Radio 28 Power Consumption 28 Appendix 4 Parts List 29 ...

Page 9: ...xpress is installed in the same area as the host alarm system and is connected directly to the host alarm panel via the Telguard s RJ 45 jack in the normal fashion Two programmable System Trouble Condition STC relays are available for connection to the host control communicator s trip zone input terminals in order to provide Telguard trouble signals to the alarm panel Additionally automatic self t...

Page 10: ...56049201 2 2016 Telguard Visual Tour TG 1 Express First Look Reset Pinhole Butt on RSSI Butt on LED Indicators Recessed Cable Access ...

Page 11: ...56049201 3 2016 Telguard Inside the TG 1 Express ...

Page 12: ...ss allows for a simpler installation and eliminates the need for additional A C outlets The installer shall verify that the control unit s alarm current is not exceeded when a bell and the TG 1 Express are simultaneously connected For panels with very limited power capabilities Telguard recommends using a Telguard TG 1B or TG 4 communicator both of which utilize a battery backed up A C power sourc...

Page 13: ...ease at 300 baud DMP Hexadecimal account numbers can be used with 3 1 or 4 2 formats as well as Contact ID 4 or 10 digits and Modem IIe IIIa2 4 4 digits Complete Supervision of Communication Path The Telguard TG 1 Express continuously supervises the cellular communication path If the cellular communications path becomes inoperative the TG 1 Express generates a relay trip output that can be connect...

Page 14: ...e DTF is declared when unable to provide proper telephone signaling to the panel The STC LED will flash 6 times and the STC relay will trip This condition requires contacting Technical Support for resolution Catastrophic Failure CF Catastrophic Failure CF is any condition that causes the Telguard TG 1 Express to stop functioning at all levels most commonly because of power failure The STC trip out...

Page 15: ...lguard TG 1 Express such as All OK current trip input status or any combination of the system trouble conditions as well as the current signal strength In addition the data also contains historical data for supervisory events that occurred since the last self test signal was transmitted This data includes the number of occurrences of communications failure conditions and no cellular service condit...

Page 16: ...SC Trips on radio communication failure condition RFC Trips on low power failure LPF Trips on dial tone failure DTF The following system trouble features are embedded in the Telguard for tripping the STC relay and cannot be changed Tripped when unit is not activated at the Telguard Communications Center TCC Trips on catastrophic failure CF if all power is lost Trips on transmit disable command fro...

Page 17: ...LEDs will begin to sequentially turn on and off in a cascading pattern This is your indication that the factory reset is taking place After the reset has concluded the LEDs will go back to normal status UL Listings Model TG 1 Express meets the requirements for all Household Burglary Household Fire and Combined Household Burglary Fire installations It has a plastic enclosure and cellular antenna TG...

Page 18: ...owledgment from the Telguard Customer Service will include a Dealer Account Number that will be used for all Telguard registrations Pre Installation Checklist Before attempting to connect the Telguard TG 1 Express to the host alarm panel please note the following Be sure you have all the proper parts before you go to the job site The following items are shipped with each Telguard unit Basic Telgua...

Page 19: ...56049201 11 2016 Telguard Note Your unit may be subject to airtime charges for unintended use Telguard Cellular Service offers several cellular service rate plans ...

Page 20: ...ling your Telguard TG 1 Express Please follow the instructions carefully and if you should need assistance or have any questions call Telguard TECHNICAL SUPPORT at 1 800 229 2326 option 9 Step 1 Register the Telguard Unit for Service The registration form must be completed before leaving for the job site to install the Telguard product The registration form may be completed by Online Web Portal ww...

Page 21: ...ter a configurable delay the STC trip output will be activated The STC trip output restores 60 seconds after DC power returns to normal 5 1 VDC Optional Trip Input When the input is tripped a supervisory message is sent to the central station via the TCC This allows an external relay separate from the alarm panel to be connected to the Telguard unit in order to provide independent sensor input for...

Page 22: ...ant installation the Telguard TG 1 Express must be mounted in the same room as and not more than 20ft from the alarm panel Connect DC Power Before connecting the power cables to the alarm panel make sure that the panel s power source and battery are disconnected To connect power to the Telguard TG 1 Express using terminal block 1 Connect the leads to the GND DC and DC DC terminals of the alarm pan...

Page 23: ...e antenna s transmit band performance When selecting a mounting location do not mount this unit in an area where the general public could reasonably be within 20cm 8 inches of the antenna Note 1 Optimum RF performance can usually be found at the highest point within a building with the fewest number of walls between the Telguard unit s antenna and the outside of the premises Note 2 To avoid interf...

Page 24: ...o not mount the antenna such that it is in contact with another object as this may interfere with cellular reception and transmission Measure Received Signal Strength RSSI for Best Antenna Placement Measure the received signal strength by pressing and releasing the RSSI button This switches the LEDs to display signal strength RSSI Mode Slowly move the unit or remote antenna to achieve maximum sign...

Page 25: ...tral station number and account code from the alarm panel Once this information is received the TCC will transmit a message back to the Telguard unit indicating successful activation Upon successful activation the LED S on the Telguard unit will begin operating in normal mode LED 1 will be on solid The first alarm is to confirm registration and to activate the Telguard unit The first alarm will NO...

Page 26: ...ence Failure System Trouble Condition STC LED 2 Table If no LEDs besides the STC LED are lit or flashing it may indicate insufficient power supplied from the alarm panel Press and release the RSSI button to change the LEDs to RSSI mode If still no LEDs are lit then check the voltage being supplied to the Telguard unit and ensure that it is above 6V Connect Alarm Panel to Telguard Unit If the alarm...

Page 27: ...he trip output is not needed to trip the host control communicator at the same time Reprogram Alarm Panel to Send Proper Code If necessary reprogram the alarm panel to send the proper alarm code when tripped by the Telguard unit s supervisory outputs Program zone restorals as desired Check Proper Operation of Telguard Supervisory Output Check for proper operation of each programmed supervisory out...

Page 28: ...nputs are normally wired such that there is a 2 2kΩ resistor in parallel with the external relay so that a tamper condition i e a cut wire can be detected When the trip input functionality is being used closing the trip contact will cause the Telguard unit to send a message to the Telguard Communication Center which in turn will cause the Telguard Communication Center to send a message to the cent...

Page 29: ...56049201 21 2016 Telguard 3 Slide the enclosure onto these screws ...

Page 30: ... supervision STC1 Connect to 24 Hour N O Zone on panel for supervision TRIPIN Connect to external relay sensor or to the panel for Home Control Flex DC Connect to panel auxiliary power GND Connect to panel auxiliary ground Note When HomeControl Flex is enabled on the TG 1 Express STC2 and TRIPIN are repurposed for keyswitch arming ...

Page 31: ...products the RJ 45 cable to the panel as well as all other wiring should be routed through the rear cable opening to allow the plastic lid of the Telguard TG 1 Express to be closed properly RJ 45 Pin Assignments Pin Wire Color Assignment 1 White Gray R1 2 Orange TG 1 Express GND when using SLIC 3 Black STC2 4 Red R Ring 5 Green T Tip 6 Yellow STC2 7 Blue TG 1 Express Power when using SLIC 8 Brown ...

Page 32: ...ervisory trouble code see diagram or installation section 3 STC1 4 STC1 Supervisory Relay Trip output for programmable trouble conditions Normally Open 24 hour trip zone input on host alarm panel Enables transmission of programmed supervisory trouble code see diagram or installation section 5 TRIP IN Trip input External trip input Allows an external relay to trigger an alarm signal 6 GND 7 PWR DC ...

Page 33: ...disabled Activation failed LED 2 STC System Trouble Condition Red Off ALL OK 1 Flash STC Low Power Failure 2 3 Flashes N A 4 Flashes STC No Service 5 Flashes STC Radio Failure 6 Flashes STC Dial Tone Failure 7 Flashes STC Panel Presence Failure LED 3 Panel Communication Yellow Flashing TG 1 Express communicating with alarm panel Off Idle state LED 4 Acknowledgement Red Flashing When flashing with ...

Page 34: ...ower connected to unit Off Unit is not receiving adequate power and has shut down LED Indicator Guide RSSI Mode RSSI Value Illuminated LEDs Signal Strength NO SVC LED 5 slow flash LED 4 2 off No Signal 1 LED 5 on LED 4 2 off Poor 1 LED 5 on LED 4 slow flash LED 3 2 off 2 LED 5 4 on LED 3 2 off Fair Minimum signal strength required 2 LED 5 4 on LED 3 slow flash LED 2 off Good 3 LED 5 3 on LED 2 off...

Page 35: ...air on RMA PPF STC LED flashes 7 times No Yes Wait for PPF restoral Not Activated Activation LED 1 off Yes None Telguard will not function until unit is activated Activation Failed LED 1 and 4 flashing No None Press RSSI button twice to clear fault Telguard Remote Query activated by Customer Service Radio LED 5 flashes during transmit None Yes Status data Telguard will send Status data to Telguard...

Page 36: ... radio provides data connectivity on LTE networks The Telguard TG 1 Express transceiver is FCC compliant meeting all of the requirements of Part 15 and 27 testing It is also compliant to the PTCRB requirements 3G Bands 2 5 LTE Bands 2 4 17 Antenna Port SMA 50 ohm RF performances are compliant with 3GPP recommendation TS 36 101 FCC ID N7NHL7588 Physical Size 5 6 H x 2 9 W x 1 3 D Shipping weight 1 ...

Page 37: ... dipole antenna General Accessories CTXL 12 Kit with antenna 12 feet of cable SMA TNC LTE 3G ACD 12 12 feet of antenna cable and mounting bracket ACD 35 35 feet of low loss high performance antenna cable and mounting bracket ACD 50 50 feet of low loss high performance antenna cable and mounting bracket ACD 100 100 feet of low loss high performance antenna cable and mounting bracket HGDL 0 High Gai...

Page 38: ... communicates with the alarm monitoring center using a robust and secure Telguard cellular communicator instead of a traditional landline Wireless protection is the most reliable form of security because the communication path isn t susceptible to being cut or lost due to inclement weather ...

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