FAQS
Can I use one gateway for two different rooms?
No, it is not possible to use one gateway for two different rooms. Each room needs one gateway.
Can I configure the gateway with a fixed IP address?
No, the gateway never has a fixed IP address. DHCP is always activated on the gateway.
Which of the SDI ports can be used on the gateway?
Only the SDI2 port can be used. The SDI1 port is not connected for now.
I only see a white screen with Televic in the left corner of the gateway. What does it mean?
It means the gateway has not been configured with the IP address of the Central Unit. There is no
connection between the devices. Verify that the installation has been done properly.
Is the Confero Cloud platform compatible with all browsers?
No. At this moment, the Confero Cloud platform is only compatible with Google Chrome and Microsoft
Edge. Confero relies on the WebRTC technology (Web Real-Time Communications) that is not supported
by all browsers. For a worry-free access to the platform, you need the latest version of Google Chrome or
Microsoft Edge.
How do I access the Confero Cloud platform through a firewall?
The following domains need to be whitelisted:
*.televic.com
*.tokbox.com
*.opentok.com
See the
Whitelisting a Domain in Your Web Browser
section for more information.
The
firewall settings for the gateway should also be set for all devices
(e.g. a laptop)
that connect to the Confero Platform
to avoid interface issues.
Why do I have no audio coming in and out when using the Confero Cloud Platform?
Have you selected
Distance conferencing
in the
Audio
settings? See the
section for more information.
FAQS
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