Televic PLIXUS Installation Manual Download Page 48

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Displayed message

Meaning

Unidentified error.

Refer to the

Installation

chapter and verify that all devices are properly

connected.

Contact Televic Conference's Support Service if the problem persists*.

Checking for updates.

The system is checking if new software updates are available.

Upgrade downloading.

The gateway is downloading the latest upgrade files. The upgrade will

start soon.

Update in progress.

The system is being updated. The Plixus Gateway will reboot when the

updating process is finished. Do not turn off the Plixus Gateway while an

update is in progress.

Upgrade error.

The Gateway failed to upgrade itself. Contact Televic Conference's

Support Service if the problem persists*.

A recovery USB stick has been inserted in the Plixus Gateway

The gateway will install the recovery software.

Unidentified error.

Contact Televic Conference's Support Service if the problem persists*.

* Televic Conference's Support Service:

Open a support ticket online:

https://www.televic-conference.com/en/support-home

Get support via phone: +32 51332004 (international rates may apply)

PLIXUS GATEWAY DISPLAY AND TROUBLESHOOTING

Summary of Contents for PLIXUS

Page 1: ...conference PLIXUS GATEWAY INSTALLATION GUIDE...

Page 2: ...nual have made every effort in the preparation of this book to ensure the accuracy of the information However the information in this manual is supplied without warranty either express or implied Neit...

Page 3: ...y 16 Central Units 16 Plixus Gateway 18 Front view 18 Rear End Connectivity 18 Before Installing the Plixus Gateway Required Information 21 Information about the Organization 21 Information about the...

Page 4: ...Unit 32 Hardware Installation 33 Physical installation 33 Connecting the Gateway To Plixus AE R 33 Connecting the Gateway To Confidea WAP G4 35 Connecting the Gateway To Confidea WCAP G3 36 Exporting...

Page 5: ...INTRODUCTION This chapter will give you a short introduction to this manual together with a general description of the Plixus Gateway and its functionalities...

Page 6: ...on that you may find helpful This indicates that something is very important Important information is something that you need to do in order to accomplish a certain task This provides safety precautio...

Page 7: ...remises of the customer by allowing traffic in and out between the Internet and the local room transfer of audio video and conference data It also ensures interoperability with all of the other confer...

Page 8: ...SAFETY INSTRUCTIONS This chapter describes all safety instructions needed to use the Plixus Gateway Read this before using the equipement...

Page 9: ...ada This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection agai...

Page 10: ...controlled environment These Wireless discussion units and the Wireless Access Point should be installed and operated with minimum distance of 20 cm between the radiator and your body The RF parts of...

Page 11: ...in installation such as a bookcase or rack unless proper ventilation is provided or the manufacturer s instructions have been adhered to 7 Heat The product should be situated away from heat sources s...

Page 12: ...g For added protection for this product during a lightning storm or when it is left unattended and unused for long periods of time unplug it from the wall outlet This will prevent damage to the produc...

Page 13: ...s as the original part Unauthorized substitutions may result in fire electric shock or other hazards 23 Safety Check Upon completion of any service or repairs to this product ask the service technicia...

Page 14: ...er to the presence of important operating and maintenance servicing instructions in the literature accompanying the appliance To reduce the risk of fire or electric shock do not expose this appliance...

Page 15: ...COMPONENTS This chapter will describe all available hardware components together with how you can use these components to use the Plixus Gateway...

Page 16: ...latform hosts an authentication service and also embeds a TPM2 0 module ISO IEC 11889 securing the transfer in and out the room of audio video and conference data while also ensuring interoperability...

Page 17: ...recording of the meeting CONFIDEA WAP G4 Confidea WAP G4 controls all communication to and from the Confidea FLEX G4 Wireless units It can be used for meeting management and comes with both analog and...

Page 18: ...By distributing traffic across multiple appliances it ensures interoperability with all of the other conferencing devices Central Unit WAP screen cameras Front View Figure 1 2 Front view of Plixus Gat...

Page 19: ...ine out port 3 5 mm 16 Mic in port 3 5 mm not functional The LAN port is meant to connect the Plixus Gateway to the internal network to which the Central Unit is also connected The WAN port should alw...

Page 20: ...t must be transferred by the customer to Televic Conference before installing the gateway A separate document will be provided by Televic Conference for the customer to fill in It will also describe t...

Page 21: ...for installing the Plixus Gateway You will receive a document where you will fill in the required information but you can also retrieve the required data here below Information About The Organization...

Page 22: ...arately and sent to Televic Conference with the configuration file Information About The Gateway SERIAL NUMBER OF THE GATEWAY The serial number of the Plixus Gateway is needed for its configuration In...

Page 23: ...e Confero software to connect to the right Central Unit SOFTWARE VERSION OF THE CENTRAL UNIT The software version of the Central Unit is important as the Confero Cloud platform can only connect to a C...

Page 24: ...ards The Internet The Plixus Gateway must have access to the Internet for both data controlling and audio video streaming The same connection requirements apply to the remote delegates who will partic...

Page 25: ...ause console warnings but will not impact the session ocsp godaddy com crl godaddy com TCP port 443 https Audio video streaming UDP port 3478 Audio video streaming optional port for enhanced experienc...

Page 26: ...AP Type of device Linux Debian 10 based Embedded Linux device Network connection type WAN port DHCP LAN port DHCP Static IP address Additional devices that need connectivity to these devices All clien...

Page 27: ...quest is sent The connection is bidirectional but is always initiated from the corporate network client so it is not possible for an external entity to send malicious traffic in the opposite direction...

Page 28: ...oogle Chrome click on the following link and follow the steps https support google com chrome answer 114662 For Microsoft Edge go to https support microsoft com en us microsoft edge change site access...

Page 29: ...o install and configure the Plixus Gateway within an existing conferencing installation It includes a description of how to connect the gateway to the Central Unit the Internet and other conferencing...

Page 30: ...100 If you are connected to the Internet the Confero Cloud platform opens Log in as Technician Version Of The Central Unit The version of the Central Unit must be 7 2 or higher To check the version of...

Page 31: ...ed To check whether it is present in your system process as follows 1 Click on the Settings icon in the left bar menu and then on the License tab You will get an overview of all the licenses of your i...

Page 32: ...tion Of The Central Unit The audio configuration must be changed in the Central Unit Process as follows 1 Click on the Audio icon The following window opens 2 Open the Audio routing tab and select Dis...

Page 33: ...to the rack using the mounting screws If placed on a desktop make sure the Gateway is in its permanent location with adequate space for airflow maintenance If mounted vertically use an adequate mounti...

Page 34: ...r to the T CAM manual for more information The Chairman of the room needs to see the other participants during a meeting A monitor can be connected to the Plixus Gateway via the Display port HDMI adap...

Page 35: ...s AE R Connecting The Gateway To Confidea WAP G4 If your Central Unit is a Confidea WAP G4 device refer to the diagram below to connect the Plixus Gateway The Confidea WAP G4 is using balanced audio s...

Page 36: ...ay port HDMI adapter It is recommended to use the Monitor1 port to connect a monitor to the Gateway The Plixus Gateway must receive an IP address from the DHCP server installed on the customer network...

Page 37: ...3 IN COMBINATION WITH PLIXUS MME If your Central Unit is a Confidea WAP G3 device and you re using it in combination with Plixus MME refer to the diagram below to connect the Plixus Gateway HARDWARE I...

Page 38: ...nts during a meeting A monitor can be connected to the Plixus Gateway via the Display port HDMI adapter The LINE IN port of the Plixus Gateway should be connected to the AUX OUT 2 port of the Plixus M...

Page 39: ...tion and every time the layout of the room changes The room layout has to be defined prior to exporting the configuration file Refer to the Room Layout section in the Technichian or Operator Chairpers...

Page 40: ...as the background image of the synoptic and send them to Televic Conference via the support portal https www televic conference com en support home The background image is not automatically added to...

Page 41: ...een of the Plixus Gateway then the connection between the devices is functional In the bottom right corner of the screen you will find information about the state of the connection the WAN and the Cen...

Page 42: ...p has been tested It has be to filled in and signed by the customer and is not included in this manual It is recommended to organize a real use test case meeting in order to complete the test plan The...

Page 43: ...pdates the following message appears When the system is downloading software updates the following message appears During the update the following message appears The system will reboot automatically...

Page 44: ...Central Unit In order to ensure the correct functionality of the system the Central Unit and other devices of your conferencing system must be up to date The updates must be done manually Refer to the...

Page 45: ...AQS AND TROUBLESHOOTING This chapter lists the information and error messages that can show on the screen of the Plixus Gateway as well as the questions the customer may have when installing the devic...

Page 46: ...t Refer to the Installation chapter and verify that all devices are properly connected The Plixus Gateway cannot connect to the Central Unit Refer to the Before Installing Plixus Gateway chapter to ma...

Page 47: ...Cloud services The system cannot connect to the Internet Verify that the connection of the Plixus Gateway is properly connected to the Central Unit and the PoE switch Verify that the Central Unit is...

Page 48: ...eboot when the updating process is finished Do not turn off the Plixus Gateway while an update is in progress Upgrade error The Gateway failed to upgrade itself Contact Televic Conference s Support Se...

Page 49: ...changed while the Gateway was offline for a long period of time and could not be notified about that change it is possible to restore the configuration using a recovery USB stick If necessary contact...

Page 50: ...l browsers No At this moment the Confero Cloud platform is only compatible with Google Chrome and Microsoft Edge Confero relies on the WebRTC technology Web Real Time Communications that is not suppor...

Page 51: ...TELEVIC CONFERENCE Leo Bekaertlaan 1 8870 Izegem Belgium 32 51 30 30 45 GET IN TOUCH...

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