Transfer Calls
2004 by TELES AG Berlin, Version 2.0/iPBX8TRe/6.02, Issue: May 1998
Page 15
4.3.2 Hold and Alternate
Hold and alternate means switching back and forth between two connections.
You converse alternately with two parties. It makes no difference if they are in-
ternal or external parties.
You can easily interrupt the current conversation and establish a second connec-
tion to another party – a so-called hold for enquiry. The first party is on hold and
cannot listen in to the second conversation. Instead, they hear the on-hold tone
or the music played from the audio source.
In case the third party does not answer the call, switch back to the first conversa-
tion using the R key. Otherwise, you can disconnect the connection with
∗∗
. In
this case, you are connected with the previous party as well. Should you hang
up, both parties are connected with each other.
Γ
You conduct a call.
Ρ
Press the R key. You hear the dial tone.
Ν
Dial the number of the second party.
Γ
You talk to the 2
nd
party, while your first party is on hold.
Ρ
By pressing the R key, you can switch back and forth freely be-
tween both parties.
∗∗
When you would like to disconnect the active call, press the star
key twice. You are then connected to the held party.
Example:
You are speaking with a party and would like to put them on
hold while you contact an
external
party with the number 54 54
54.
Γ Ρ
0545454
Example:
You are speaking with a party and would like to put them on
hold while you contact an
internal
party on port 13.
Γ Ρ
13
