U
SER
M
ANUAL
M
ONOCHROME
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R
EV
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05/2017
P
A G E
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58
Defect
Detail
Solutions
CommCam Can’t find the Camera :
After launching CommCam, the Icon of
the Camera is not visible.
The Camera is not powered up or
the boot sequence is not finished.
The CameraLink cable is not
connected or connected on the
bad connector.
Check if the CameraLink libraries
(clallserial.dll and clserXXX.dll) are
in the same directory (either
system32
or
program
files/cameralink/serial
)
The Frame Grabber is compliant
with CameraLink standard 1.1
>
Contact the hotline :
hotline-cam@Teledyne-
e2v.com
An Teledyne-e2v Camera is detected
but not identified
:
A “question Mark” icon appears in place
of the one of the AVIIVA2
The version of CommCam used is too
old : You have to use the version
1.2.x
and after.
Impossible to connect to the identified
Camera
:
The message “Impossible to open
device” is displayed
There is a possible mismatch
between the major version of xml
file used by CommCam and the
firmware version of the Camera
Possible Hardware error or
Camera disconnected after being
listed.
>
Contact the hotline :
hotline-cam@Teledyne-
e2v.com
Error messages is displayed just
after/before the connection
:
There is a possible mismatch
between the minor version of xml
file used by CommCam and the
firmware version of the Camera
Default values of the Camera out
of range
>
Contact the hotline :
hotline-cam@Teledyne-
e2v.com