English
TS6004
9
8 Troubleshooting guide
PROBLEM
PROBABLE CAUSE
SOLUTION
1. No image or sound
-The receiver is not plugged into the
power socket.
- The power adapter AC/DC is not
corrected properly to the SCART
receiver
-The receiver is plugged in but the box
still doesn’t work.
- The receiver is turned onto a
channel that doesn’t transmit a video
signal.
- Antenna signal weak or absent..
-The antenna cable is disconnected or
damaged.
-Low or no volume.
-The TV is not switched on to the
appropriate audio/video channel.
-Make sure the power adapter is
properly plugged into the power
socket.
-After AC/DC adapter disconnecting
check that the power supply cable
isn’t damaged (
Warning!
: Danger of
electrical shock!).
- Check that the AC/DC adapter is
working properly.
-Make sure the SCART is properly
connected, check the antenna
installation and the quality of the
signal received.
-Make sure the volume on the TV or
the receiver is not at zero.
-Make sure the TV is switched to the
AV channel (consult TV manual).
-Perform Factory reset.
2. Channels don’t load
-Lack of antenna signal.
-The antenna system is not
compatible with the digital terrestrial
system.
-Check that there is an antenna signal
coming through the receiver.
-Consult a trusted technician.
-Perform a manual channels search.
-Perform Factory reset.
3. The settings aren’t memorised.
-Did not confirm after modifying the
settings.
-Before exiting a menu, press the
corresponding confirm button.
4. The remote control doesn’t work.
-The receiver is on standby.
-The remote control is not pointed at
the infrared sensors on the receiver.
-Flat batteries.
-Batteries are charged but inserted in
the wrong way.
-The remote control was dropped and
the internal components are
damaged.
-Press the ON/ST.BY button on the
remote unit to check that the receiver
is working.
-Make sure there are no obstacles in
front of the external IR sensor
-Insert new batteries.
-Make sure the batteries are inserted
correctly.
-Contact a distributor to purchase a
new remote control.
5. Forgotten
password.
-The factory set PIN is 0000 (four
times zero). Please use 8888 as
universal code if you forgot the PIN:
6. The programmed timers don’t
work correctly.
-The receiver’s time is not set
correctly.
-Set the time.
7. The receiver doesn’t respond to
the remote control buttons.
- Receiver is temporarily blocked.
-A television station is transmitting
wrong data.
- Problem with the remote control.
-Disconnect the receiver from the
power supply for at least a minute
then re-connect.
-Re-start the receiver with the antenna
disconnected, delete the problematic
channel and re-connect the antenna.
8. The
receiver
automatically
shuts
down.
- Sleep timer function active.
-Deactivate the energy saving
function.
INFORMATION
Generally, in case the receiver doesn’t respond correctly, a Factory Reset (section
4.1.6 Factory reset
) can help solve
the problem.
