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Phaser 850 Color Printer
Troubleshooting Phaser 850 Printers
Preventing media jams
Use the following guidelines to prevent media jams inside the printer.
■
Make sure the printer is on a flat, level surface.
■
Do not overfill the media tray, as indicated by the tray’s maximum-capacity label.
■
Media:
■
Use only the recommended media. Refer to the printer’s user guide, or print the
Paper Tips Page from the printer’s front panel. See
Internal printer pages
on
page 108 for more information.
■
Make sure you use a high-quality paper: 60 - 150 g/m
2
(16 - 40 lb. bond) paper in
the media trays. Refer to the printer’s user guide for more information.
■
Use only Phaser 850 printer transparencies; they have been specially formulated
for this printer.
■
Keep paper and other supplies clean and free from dust.
■
Paper that has been sitting out of its sealed wrapper can become distorted,
causing paper jams. Keep paper sealed until you are ready to use it for printing.
■
Do not use paper that has been creased or wrinkled.
■
Do not print on sheets of labels that are missing labels.
■
Use only Phaser 850 printer labels.
■
Do not use perforated paper, or odd-sized paper.
■
For three-holed paper, make sure margins are adjusted to avoid printing over the
holes.
■
When using the manual feed slot:
■
Always use two hands to load the media straight and evenly.
■
Wait until a front panel message prompts you before feeding a second sheet of
paper or transparency.
■
Clean the printer’s rollers if they are visibly dirty. Refer to
page 122
for more
information.
■
In high-humidity conditions, or when using speciality papers that can be printed on
both sides: Remove the paper from the paper tray, turn over the stack of paper, and
reinsert the paper into the tray.
■
At the printer’s front panel:
a.
Scroll to
Help
, press
Select.
b.
Scroll to
Jams
, press
Select
.
c.
Scroll to
Preventing Media Jams
, press
Select
.
d.
Review the Paper Tips Page.
After you clear a media jam, the printer automatically outputs a second, usually partial
print to remove any image that may remain on the print drum; then the printer prints your
original image.
The lower tray is the default tray for paper that the printer uses in self-cleaning. If you
have one or two High-Capacity Paper Tray Assemblies, you can make the upper or middle
tray the default tray through the printer’s front panel menu. Refer to
Selecting the source
for cleaning pages
on page 122 for instructions.
