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TekTone Tek-CARE 550, Installation And Operation Manual

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(828) 524-9967

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Tek-CARE

®

550 

Wireless Nurse Call System 

Installation and Operation Manual

Tek-CARE

®

550 is a dual-band wireless nurse call system designed for use in senior 

living, assisted living and independent living facilities, as well as skilled nursing 
environments. The system includes a complete selection of wireless transmitters, 
including resident pendants, customizable 2-button pull-cord stations, single & dual 
room stations, and duty stations. Tek-CARE

®

550 is patent pending, and will be 

UL

®

1069 Listed, cUL

®

 Listed, and UL

®

 2560 Listed.

IL948

Section E

Preliminary Rev. 0 - 06/2013

Summary of Contents for Tek-CARE 550

Page 1: ...dual band wireless nurse call system designed for use in senior living assisted living and independent living facilities as well as skilled nursing environments The system includes a complete selection of wireless transmitters including resident pendants customizable 2 button pull cord stations single dual room stations and duty stations Tek CARE 550 is patent pending and will be UL 1069 Listed cU...

Page 2: ... not be construed as a commitment by TekTone Sound Signal Mfg Inc TekTone Sound Signal Mfg Inc assumes no responsibility or liability for any errors or inaccuracies that may appear in this documentation TekTone the TekTone logo Tek Alert Tek Bridge Tek Call Tek Care Tek Check In Tek Com Tek Entry Tek Guard Tek Micro Tek MMARS Tek Paging Tek Safe and Tek Status are either registered trademarks or t...

Page 3: ... Modifying Creating and Removing Zones 15 Assign Transmitters to Zones 16 Create Resident Check In Times 16 Create Custom Staff Types 17 Create Shifts 17 Programming Optional System Features 18 Install Remote Event Monitors 18 Set Up Email and SMS Output 19 Set Up Paging 20 Configure Call Types and Hardware Types 22 Set Up Central Monitoring 23 HL7 Admission Discharge Transfer Settings 24 Versus B...

Page 4: ...ng the Tek CARE Reporting System 34 Creating Reports 34 Viewing and Interpreting Report Data 35 iv IL948 Tek CARE 500 Tek CARE 550 Installation Manual Copyright TekTone Sound Signal Mfg Inc All Rights Reserved Illustrations ...

Page 5: ...rt 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a p...

Page 6: ...s or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment FCC Interference Statement Part 15 105 b The TekTone PM550 Wireless Radio Module has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection aga...

Page 7: ...one will be responsible for re evaluating the end product including the transmitter and obtaining a separate FCC and Industry Canada authorization End Product Labeling The TekTone PM550 Wireless Radio Module is labeled with its own FCC ID and IC Certification Number If the FCC ID and IC Certification Number are not visible when the module is installed inside another device then the outside of the ...

Page 8: ... l aide d une antenne d un type et maximum ou moins Gain approuvé pourl émetteurparIndustrieCanada Pourréduirelerisqued interférenceavecd autres utilisateurs le type d antenne et son gain doivent être choisis afin que la puissance isotrope rayonnée équivalente PIRE ne dépasse pas ce qui est nécessaire pour une communication réussie Section 7 1 3 of RSS GEN This Device complies with Industry Canada...

Page 9: ...ency Call System offers advanced security and safety features for senior living facilities The Tek CARE 500 system can communicate with both FA and ES devices but cannot interface with Tek CARE 550 devices The Tek CARE 500 system offers a wide range of device choices including window and door alarms smoke alarms and motion detectors as well as call buttons and pendant transmitters As with the Tek ...

Page 10: ...ered by an included PK505 Plug in Transformer and a BA550 Backup Battery is included inside the gateway s housing NC551 Repeater Receives messages from system wireless devices and communicates themtotheNC555Gateway Therepeaterreceivessystemdevicemessagesona900MHz radio link and then relays each message to the gateway via 2 4GHz radio signals The repeater is powered by an included PK505 Plug in Tra...

Page 11: ... RF Radio Frequency paging is a required component of a facility s nurse call system the NC369 Paging Transmitter is used The paging transmitter enables both automatic and manual pages to be sent to NC399P Alphanumeric Pagers NC399P Alphanumeric Pager The NC399P Alphanumeric Pager receives automatic and manual paging messages from the Tek CARE 550 system sent by the NC369 Paging Transmitter PK505P...

Page 12: ... recessed reset button on the reverse side of the pendant transmitter To send a call from the device press the large call button for one second SF501 2ES Water Resistant Dual Button Pendant Call Transmitter The dual button pendant call transmitter is a water resistant device that that includes both a belt clip and necklace An alarm placed from the SF501 2ES must be reset by pressing the recessed r...

Page 13: ...ation is used when both a high priority call and resident check in is desired High priority calls must be reset at the point of origin The SF529ES Resident Check In Assistance Call Station includes a plastic pull cord kit SF530ES Room Station The Room Station transmitter is used where use of call cords are desired Alarms must be reset at the point of origin The SF530ES Room Station provides a stan...

Page 14: ...to the system though the Config Tool The home screen of the Config Tool is shown below The Event Monitor is the software that hospital staff will interact with on a daily basis This application allows hospital staff to view system status faults troubles and incoming calls from transmitters Some system programming functions may also be performed using the Event Monitor software The main Event Monit...

Page 15: ...th an assistant TekTone recommends that the gateways repeaters receivers and system devices be programmed into the Tek CARE system before they are mounted in their final locations This will speed installation and provides for the opportunity to test devices individually as they are programmed into the system The following list is simply an outline of the overall installation procedure Installation...

Page 16: ...ime and date before proceeding Connect to the Facility s LAN The Tek BRIDGE must be connected to the facility s local area network LAN if the system will use any of the following functions Install and use LS586 Remote Event Monitor software on facility PCs View and create custom reports using facility PCs Use the Email Output function to send automatic emails or text messages in response to nurse ...

Page 17: ...ons Adjust the time and date in the window to reflect the current date and time Set the time in 24 hour format Double click the LS450 Config Tool icon on the desktop to start the Config Tool software Whenthesplashscreen opens chooseifthesystemwillbeastandalonesystemor ifitwillbenetworkedwithanexistingsystem ClicktheNewDefaultConfiguration With NC470 button to begin a new system setup with the full...

Page 18: ...n every system Pages This area shows the information that relates to the selection in the Page Selection Pane Configuration Location This icon shows whether the configuration open in the config tool is loaded from the Tek BRIDGE hard drive or if it is loaded from the Tek CARE system Network Icon When the Tek CARE configuration exists only on the Tek BRIDGE this icon is displayed When the config tool is...

Page 19: ...dge of the device that did not seperate Gently pry up and out to open the cover 2 Plug the supplied Ethernet patch cable into both the gateway and the Ethernet port designated for Tek CARE 550 equipment on the Tek BRIDGE 3 Connect the PK505 Power Transformer to the Gateway as shown in Figure 3 DO NOT plug in the transfomer 4 If more than one gateway is to be used on the system install an NC554 5 o...

Page 20: ...igure 2 NC555 Gateway and NC551 Repeater Cover Removal Figure 3 NC555 Gateway Connections 12 IL948 Tek CARE 500 Tek CARE 550 Installation Manual Copyright TekTone Sound Signal Mfg Inc All Rights Reserved ...

Page 21: ... Removal of the repeater cover is the same as removal of the gateway cover as illustrated in Figure 2 2 In the page selection pane select TC550 Repeaters and click the Add button to begin repeater setup 3 IntheDetailseditingpane choosethegatewaythattherepeaterwillbeassociated with from the Gateway drop down menu If more than one gateway is installed on a system it is helpful to note which gateways...

Page 22: ... Tek CARE 550 System Transmitters TherearetwomethodsforaddingtransmitterstoaTek CARE 550system Theprimary method uses the Event Monitor software By using the Event Monitor software to add transmitters less manual data entry is required since the software can automatically detect identification information embedded in the devices The secondary method for adding transmitters is through the Config To...

Page 23: ...button or pull the cord In the Traffic Window watch for the long address to appear For Single or Dual Room Stations plug in a call cord and press the call button or press the reset button In the Traffic Window watch for the long address to appear ForLocators Relays UniversalTransmitters andDomeLights removethe cover of the device following the included instruction sheet Find the small white pushbu...

Page 24: ...Figure 4 Long Address Label SF559 Shown 16 IL948 Tek CARE 500 Tek CARE 550 Installation Manual Copyright TekTone Sound Signal Mfg Inc All Rights Reserved ...

Page 25: ... four zeroes to the beginning of the long address The 7 If the device will be used immediately ensure that the In Use box is checked If the device is to be placed in reserve but not to be enabled until a later time leavethisboxunchecked Beforeplacingthedeviceinreserveorstorage remove the battery from the device 8 Select the appropriate device type from the Hardware drop down menu If adding an SF55...

Page 26: ...f proximity maps are used markers for each location should be placed on the proximity map When a location is selected in the Locations pane an orange marker will appear on the proximity map With the location you wish to place on the proximity map selected in the Locations list click the Edit button on the Proximity Maps Details pane Click and drag the orange marker to its corresponding location on...

Page 27: ...vice Refer to the instructions included with each transmitter for mounting instructions Be sure to adhere to local building codes when mounting stationary transmitters Device Specific Installation Instructions Important Information on PK505 Power Transformer ThePK505PowerTransformerisusedtopowermanyTek CARE wirelesstransmitters and recievers The following Tek CARE 550 devices require the use of th...

Page 28: ...Figure 5 Gateway Mounting Measurements 20 IL948 Tek CARE 500 Tek CARE 550 Installation Manual Copyright TekTone Sound Signal Mfg Inc All Rights Reserved ...

Page 29: ...ed make sure that the location in the Event Monitor correlates with the location noted on the programming worksheet In larger facilities testing of installed devices can be expedited by using a remote Event Monitor installed on a portable laptop If the Tek CARE system is connected to the facility LAN and the facility has a WiFi network follow the remote Event Monitor setup instructions on page __ ...

Page 30: ...nd new zones can be created When new zones are created they do not include any transmitters until they are added using the Event Monitor Rename preset zones to names that have meaning for the facility s staff Using the Config Tool click on a zone in the Zones list and then click on the Edit button in the Details area Type a new name and click on the Apply button This renamed zone will include all ...

Page 31: ... 2 Click on the Add button in the Check In Times area 3 Using 24 hour Military time enter a Start Time and an End Time in the Details area Midnight is 00 00 Start and End times must be at least 10 minutes apart 4 Use the checkboxes to select which days of the week this event is scheduled 5 Click the Apply button Select File Save Configuration to save your programming changes Create Custom Staff Ty...

Page 32: ...ing what the shift is to be used for 4 Using 24 hour time enter a Start Time and an End Time in the Shift Details area Midnight is 00 00 Start and End times must be at least 10 minutes apart 5 Use the checkboxes to select which days of the week this event is scheduled 6 Click on the Apply button Note A single time period cannot cross midnight into the next day Divide it into two time period entrie...

Page 33: ...System Installation and Setup IL948 Tek CARE 500 Tek CARE 550 Installation Manual 25 Copyright TekTone Sound Signal Mfg Inc All Rights Reserved ...

Page 34: ...l Install and click the Install button When the installation is finished click Close 6 Note about the error message I m seeing on 7 7 Double click the LS586 Event Monitor shortcut on the desktop 8 When the splash screen appears type the IP address of the Tek BRIDGE into the Server Address field 9 Select the instance of the remote Event Monitor software to be used from the drop down Monitor Index m...

Page 35: ..._______________ __________________ _____ Set Up Email Output in the Config Tool 1 With the Event Monitor software running open the Config Tool and click on Email in the page selection pane 2 Click on Edit in the Settings field to unlock the field for editing 3 ChecktheEnabledboxtoturnontheemailreportingfeature andentertheSMTP HostAddressandSMTPPortNumberprovidedbythefacility sITdepartment 4 In the...

Page 36: ...n to save your programming changes Set Up Paging Skip this step if your system does not include pagers Pagers supplied by TekTone are programmed with unique identifying CAP codes which are used to add the pagers to the Tek CARE system The system includes several standard text messages that can be sent to pagers custom text messages can also be added In this section the paging transmitter will be s...

Page 37: ...signments are added to the system during system customization The options under Message Fields determine what information is sent in each text message Check or uncheck the desired information to be sent Pages and call alerts can be sent to RF pagers email addresses or both Email notification requires use of the LS453 Email Output module The following steps cover adding RF pagers and email addresse...

Page 38: ...taff types 4 Click the Apply button to accept the changes Select File Save Configuration to save your programming changes Delete Text Messages To delete an unneeded text message highlight the message in the Text Messages pane and click the Delete button Select File Save Configuration to save your programming changes Once all changes have been made choose File Commit Configuration to System to writ...

Page 39: ...o identify the event s originating Tek CARE facility 5 Note the facility s Account Code here ______________ 6 Configure dialing options as needed to disable call waiting to use a prefix to dial an outside line or to dial 1 for 10 digit numbers 7 Click on the Apply button to save the new settings Select the times when Central Monitoring is active 1 Click on the Edit button in the Schedule area 2 Th...

Page 40: ...harge Transfer ADT software using the HL7 Standard If the facility uses ADT software it can be used to automatically input pertinent resident information into the Tek CARE system 1 ToenableHL7informationtransfer opentheLS450ConfigToolwiththeLS576 EventMonitorrunninginthebackground IntheConfigTool clickonResidents in the page selection pane and find the HL7 Settings field Click the Edit button toun...

Page 41: ...ach additional password Select File Save Configuration to save your programming changes Save and Commit the Custom Configuration At this point system configuration is complete The following section will discuss customizing the system for the facility s needs by adding residents staff and other information The system configuration that has been created must be saved backed up and committed to the s...

Page 42: ...er right corner of the window Click Residents in the page selection pane if it is not already selected 2 Click the Add button in the Residents pane and fill out the information fields in the Details pane beginning with the Name field and any custom fields under the Residents tab 3 To add a resident photo click Add in the Image pane and browse to the location of the photo Click Open to use the phot...

Page 43: ... pendant transmitters Assign Pendant Transmitters to Residents in the Config Tool 1 With the Event Monitor software running open the Config Tool software When prompted choose Load Configuration from System on the splash screen If the Config Tool is already running choose File Load Configuration from System to ensure that the most current system configuration is open for editing 2 Inthepageselectio...

Page 44: ...for editing 2 ChooseTransmittersfromthepageselectionpane andselectthetransmitterto be assigned to a location from the list of all transmitters Refer to the completed programming worksheet for the correct Dev of the transmitter to be edited 3 Click Edit to unlock the Details pane for editing 4 If a SF559 Two Button Pull Cord station is being edited choose the Used As setting from the drop down menu...

Page 45: ...mming worksheet to determine which resident s room the transmitter is located in SF559 Two Button Pull Cord Stations programmed with a Check In button membrane insert are used as check in devices 3 Click on the Check In tab in the Transmitters Details area This tab is only available for transmitters that have been configured as check in devices 4 Click on the Edit button in the Transmitters Detail...

Page 46: ...r is to be assigned to all zones leave all zones checked 4 Click Apply to add the new staff member Add Facility Staff in the Config Tool 1 With the Event Monitor software running open the Config Tool software When prompted choose Load Configuration from System on the splash screen If the Config Tool is already running choose File Load Configuration from System to ensure that the most current syste...

Page 47: ...to unlock the Details editing pane 3 In the Name field type the name of the new staff group then check the boxes beside the staff members that should be added to the group 4 Click Apply to add the staff group to the system 5 Repeat for each additional staff group to be created Creating Staff Groups in the Config Tool 1 With the Event Monitor software running open the Config Tool software When prom...

Page 48: ...d commit the updated configuration with new shifts to the system File Commit Configuration to System Create Staff Assignments in the Event Monitor 1 IntheEventMonitorsoftware clicktheRegistersbuttonandchooseAssignments from the page selection pane 2 Click on the Add button to unlock the Details pane for editing 3 In the Details Staff pane choose the Staff Type Staff Group or All Staff and the Staf...

Page 49: ... software running open the Config Tool software When prompted choose Load Configuration from System on the splash screen If the Config Tool is already running choose File Load Configuration from System to ensure that the most current system configuration is open for editing 2 Select File Save Configuration to update the configuration saved on the Tek BRIDGE hard drive 3 Insert the included TekTone...

Page 50: ...ectionisenabled theTek CARE ReportingSystempassword window will appear Enter an access password and click Login Creating Reports About Datasets In order to keep report creation times short while the system collects more and more data calls are stored in datasets that span one month A second set of datasets is also maintained that includes calls from the middle of one month to the middle of the nex...

Page 51: ...port button on the reporting home page Viewing and Interpreting Report Data Tek CARE reports are presented with all requested data visible in table format The information contained in the tables may also be viewed in graph format for easier interpretation To view graphs of information in a particular section click the Show Graph button belowthetable Tohideagraph clicktheHideGraphbuttonbelowthegrap...

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