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Proline Promass 300 EtherNet/IP

Diagnostics and troubleshooting

33

6.3  

Diagnostic information in the measuring device

6.3.1  

Overview of Web server information events

Unlike a diagnostic event, an information event is displayed in the event logbook only and

not in the diagnostic list.

Information event

Event text

I1000

--------(device OK)

I1110

Write protection switch changed

I1361

Web server login failed

I1627

Web server login successful

I1631

Web server access changed

6.4  

Checking the network connection

The network connection between the computer and measuring device can be checked

using the "ping" utility of the Internet Control Message Protocol (ICMP).

The "ping" utility sends ICMP(v6) "echo request" packets (ping, ICMP packet type 8

(0x08)) to the target address of the measuring device. According to the protocol

specification, the measuring device must send back a response: ICMP "echo reply"

(pong, ICMP packet type 0 (0x00)).

1. Click 

Start

 (Windows icon).

 The Start screen opens along with the search field.

2. In the search field, enter "cmd" (command).

 A link to "cmd.exe" is displayed in the results field.

3. Select the "cmd.exe" link.

 A new command window opens.

4. Enter ping and the IP address, e.g.: ping 192.168.1.212

 The network connection status is displayed.

Depending on the operating system used, or the version of the operating system,

other tools can also be used, such as Powershell.exe, prompt etc.

If the measuring device cannot be reached the router responsible delivers the following

response:

• "Network unreachable"

or

• "Host unreachable"

1. Check the IP address settings →   15.
2. Check whether the Web server is enabled →   15.

Summary of Contents for Proline Promass 300 EtherNet/IP

Page 1: ...SD02129O 06 EN 01 17 Valid as of version 01 00 zz Device firmware 71382455 Web Server MANUAL Special Documentation Proline Promass 300 EtherNet IP ...

Page 2: ...demark of TechnipFMC Technical Support Contact Information Field Service Response Center 24 7 Technical Support Schedule a Technician 1 844 798 3819 System Installation Supervision Start Up and Commissioning Services Available Customer Support Contact Information Customer Service TechnipFMC 1602 Wagner Avenue Erie Pennsylvania 16510 USA P 1 814 898 5000 F 1 814 899 8927 measurement solutions Techn...

Page 3: ... Identification in the measuring device 8 4 Commissioning 9 4 1 Prerequisites computer 9 4 2 Prerequisites measuring device 15 4 3 Connecting the computer to the measuring device 16 4 4 Establishing a connection to the Web server 19 4 5 Setting the IP address 21 4 6 Overview of the Web server parameters 21 5 Operation options 24 5 1 Logging on 25 5 2 User interface 26 5 3 Logging out 27 5 4 Addres...

Page 4: ...uration of the communication interface Establishing a connection Diagnostics and troubleshooting The information and safety instructions in the Operating Instructions pertaining to the measuring device must always be observed 4 1 3 2 Device documentation The Technical Documentation for the measuring device is available On the CD ROM supplied with the measuring device depending on the device versio...

Page 5: ...e to avoid this situation can result in minor or medium injury NOTICE NOTE This symbol contains information on procedures and other facts which do not result in personal injury 1 4 2 Symbols for certain types of information Symbol Meaning Permitted Indicates procedures processes or actions that are allowed Forbidden Indicates procedures processes or actions that are forbidden Tip Indicates additio...

Page 6: ...his manual 2 2 Designated use The designated use of the measuring device is described in the Operating Instructions pertaining to the device 4 2 3 Occupational safety For work on and with the device Wear the required personal protective equipment according to federal national regulations If working on and with the device with wet hands It is recommended to wear gloves on account of the higher risk...

Page 7: ...2 7 Device specific IT security The device offers a range of specific functions to support protective measures on the operator s side These functions can be configured by the user and guarantee greater in operation safety if used correctly 2 7 1 Access via CDI RJ45 service interface The device can be connected to a network via the CDI RJ45 service interface Device specific functions guarantee the ...

Page 8: ...y operation option G 4 line illuminated touch control WLAN The device acts as an Access Point and enables communication by computer or a mobile handheld terminal 3 2 Availability The integrated Web server is a standard feature It does not need to be ordered for the device ex works as it is provided as standard when the device is delivered to the customer No particular measures are required to put ...

Page 9: ...nit must have a WLAN interface Connection Standard Ethernet cable with RJ45 connector Connection via Wireless LAN Screen Recommended size 12 depends on the screen resolution 4 1 2 Software Software Interface CDI RJ45 WLAN Recommended operating systems Microsoft Windows 7 or higher Mobile operating systems iOS Android Microsoft Windows XP is supported Web browsers supported Microsoft Internet Explo...

Page 10: ... A fully functional but simplified version of the operating menu structure starts in the Web browser When installing a new firmware version To enable correct data display clear the temporary memory cache of the Web browser under Internet options Network connections Only the active network connections to the measuring device should be used Switch off all other network connections such as WLAN ...

Page 11: ...wser 1 Click Start Windows icon The Start menu appears 2 In the Start menu select Control Panel This opens a new window with the control panel elements adapter A0024277 3 Enter the term adapter in the search field The Network and Sharing Center is listed in the search results 4 Select the Network Connections option under Network and Sharing Center This opens a new window with the network connectio...

Page 12: ...ng Proline Promass 300 EtherNet IP 12 6 Right click to open the picklist and select Properties The Local Area Connection Properties dialog box opens A0024300 7 Select the Internet Protocol Version 4 TCP IPv4 item ...

Page 13: ...icated in the following table and then click Ok to confirm Standard settings for IP address subnet mask and default gateway IP address 192 168 1 XXX For XXX all numerical sequences except 0 212 and 255 e g 192 168 1 213 Subnet mask 255 255 255 0 Default gateway 192 168 1 212 or leave cells empty The standard settings correspond to those for private networks In the case of Ethernet based networks t...

Page 14: ...ted for the Web browser To change the proxy server setting appropriate user rights e g administrator rights are required for the computer Changing the proxy server settings taking Internet Explorer as the sample browser 1 Open the Web browser 2 In the Options menu select the Internet Options item This opens a new window with the Internet options A0024310 3 Select the Connections tab ...

Page 15: ...r SIMATIC PDM 4 2 2 Determining the IP address of the measuring device The IP address of the measuring device is required to establish communication between the measuring device Web server and a computer client The IP address used depends on the setting of the DIP switches or on the system settings The IP address can be assigned to the measuring device in a variety of ways Dynamic Host Configurati...

Page 16: ...isplay or an operating tool The IP address parameter can be used to determine the IP address via the local display or via an operating tool e g FieldCare DeviceCare AMS Device Manager SIMATIC PDM 4 3 Connecting the computer to the measuring device The measuring device can be connected to the computer via Service interface CDI RJ45 WLAN interface Ethernet based fieldbuses 4 3 1 Via service interfac...

Page 17: ... a network connection via the service interface CDI RJ45 the Default IP address DIP switch must be set to ON The measuring device then has the fixed IP address 192 168 1 212 This address can now be used to establish the network connection If the IP address of the measuring device is assigned via hardware or software addressing and the IP address is known the network connection can also be establis...

Page 18: ...l to the measuring device 1 In the WLAN settings of the mobile terminal Select the measuring device using the SSID e g EH_Promass_300_A802000 2 If necessary select the WPA2 encryption method 3 Enter the password serial number of the measuring device ex works e g L100A802000 LED on display module flashes it is now possible to operate the measuring device with the Web browser The serial number can b...

Page 19: ...tomation system e g RSLogix Rockwell Automation 2 Workstation for measuring device operation with Add on Profile Level 3 for RSLogix 5000 Rockwell Automation or with Electronic Data Sheet EDS 3 Computer with Web browser e g Internet Explorer for accessing the integrated device Web server or with operating tool e g FieldCare DeviceCare with COM DTM CDI Communication TCP IP 4 Ethernet switch 4 4 Est...

Page 20: ...r under Internet options Prerequisite The IP address of the measuring device is known 1 Start the Web browser on the computer 2 Enter the defined device address in the address line of the Web browser The login page appears Prerequisite The IP address of the measuring device is not known 1 Start the Web browser on the computer 2 Read out the IP address via local operation Diagnostics Device informa...

Page 21: ...e address Software addressing The measuring device uses the IP address configured in the IP address parameter 23 Use of the DIP switch Default Ethernet Network Settings 2 The measuring device uses the fixed IP address 192 168 1 212 DIP switch default Ethernet network settings ON The device is connected via the CDI RJ45 service interface Following a restart the measuring device can be connected via...

Page 22: ...kçe 中文 Chinese 日本語 Japanese 한국어 Korean Bahasa Indonesia tiếng Việt Vietnamese čeština Czech English Visibility depends on order options or device settings 4 6 2 Configuration submenu Navigation Expert menu Communication Configuration Configuration Configurable input assembly Web server language 7221 23 MAC address 7214 23 Default network settings 7401 23 DHCP client 7212 23 IP address 7209 23 Subn...

Page 23: ...evice is given an individual address Default network settings Select whether to restore network settings Off On Off DHCP client Select to activate deactivate DHCP client functionality Result If the DHCP client functionality of the Web server is activated the IP address Subnet mask and Default gateway are set automatically Identification is via the MAC address of the measuring device Off On Off IP ...

Page 24: ...1 2 3 A0031139 3 Example of a Proline flowmeter with an integrated Web server 1 Mobile end device with Web browser e g Internet Explorer and WLAN interface 2 Computer with Web browser e g Internet Explorer connection via cable or WLAN interface 3 Control station via network ...

Page 25: ...ured values 6 Web server language 7 User role 8 Access code 9 Login 10 Reset access code 1 Select the required operating language for the Web browser 6 2 Enter the user specific access code 8 3 Confirm entry with Login 9 Access code 0000 factory setting can be changed by customer If no action is performed for 10 minutes the Web browser automatically returns to the login page ...

Page 26: ...riority Data management Data exchange between PC and measuring device Device configuration Load settings from the device XML format save configuration Save settings to the device XML format restore configuration Logbook Export Event logbook csv file Documents Export documents Export backup data record csv file create documentation of the measuring point configuration Verification report PDF file o...

Page 27: ...unction row The home page with the Login box appears 2 Close the Web browser 3 If no longer needed Reset modified properties of the Internet protocol TCP IP 17 If communication with the Web server was established via the default IP address 192 168 1 212 DIP switch No 10 must be reset from ON OFF Afterwards the IP address of the device is active again for network communication 5 4 Addressing Ethern...

Page 28: ...he housing version unscrew or open the housing cover and disconnect the local display from the main electronics module where necessary 3 Set the desired IP address using the corresponding DIP switches on the I O electronics module 4 Reverse the removal procedure to reassemble the transmitter 5 Reconnect the device to the power supply The configured device address is used once the device is restart...

Page 29: ... Depending on the housing version unscrew or open the housing cover and disconnect the local display from the main electronics module where necessary 3 Set DIP switch No 2 on the I O electronics module from OFF ON 4 Reverse the removal procedure to reassemble the transmitter 5 Reconnect the device to the power supply The default IP address is used once the device is restarted ...

Page 30: ... DIP switch no 10 to ON restart the device and enter the factory IP address 192 168 1 212 EtherNet IP communication is interrupted by enabling the DIP switch Web browser setting Use a Proxy Server for Your LAN is enabled Disable the use of the proxy server in the Web browser settings of the computer Using the example of MS Internet Explorer 1 Under Control Panel open Internet options 2 Select the ...

Page 31: ...nterface Web browser frozen and operation no longer possible Data transfer active Wait until data transfer or current action is finished Connection lost 1 Check cable connection and power supply 2 Refresh the Web browser and restart if necessary Content of Web browser incomplete or difficult to read Not using optimum version of Web server 1 Use the correct Web browser version 2 Clear the Web brows...

Page 32: ...evice error has occurred The measured value is no longer valid Function check The device is in service mode e g during a simulation Out of specification The device is operated Outside its technical specification limits e g outside the process temperature range Maintenance required Maintenance is required The measured value is still valid The status signals are categorized in accordance with VDI VD...

Page 33: ...packets ping ICMP packet type 8 0x08 to the target address of the measuring device According to the protocol specification the measuring device must send back a response ICMP echo reply pong ICMP packet type 0 0x00 1 Click Start Windows icon The Start screen opens along with the search field 2 In the search field enter cmd command A link to cmd exe is displayed in the results field 3 Select the cm...

Page 34: ...8000 for Endress Hauser Service communication Only one connection possible at any one time via Hypertext Transfer Protocol HTTP Time out after 10 minutes Supported functions Java Script Communication protocol Dynamic Host Configuration Protocol DHCP Hypertext Markup Language HTML Cascading Style Sheets CSS Functions not supported Domain Name System DNS Hyper Text Transfer Protocol Secure HTTPS ...

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Page 36: ...e 1 25474 Ellerbek Germany P 49 4101 304 0 The specifications contained herein are subject to change without notice and any user of said specifications should verify from the manufacturer that the specifications are currently in ef fect Otherwise the manufacturer assumes no responsibility for the use of specifications which may have been changed and are no longer in effect Contact information is subje...

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