Proline Promass 300 EtherNet/IP
Diagnostics and troubleshooting
31
Error
Possible causes
Solution
WLAN communication disabled
–
Not connecting to Web server,
FieldCare or DeviceCare
No WLAN network available
• Check if WLAN reception is
present: LED on display module
is lit blue
• Check if WLAN connection is
enabled: LED on display module
flashes blue
• Switch on instrument function.
Network connection not present or
unstable
WLAN network is weak.
• Operating device is outside of
reception range: Check network
status on operating device.
• To improve network
performance, use an external
WLAN antenna.
Parallel WLAN and Ethernet
communication
• Check network settings.
• Temporarily enable only the
WLAN as an interface.
Web browser frozen and operation
no longer possible
Data transfer active
Wait until data transfer or current
action is finished.
Connection lost
1. Check cable connection and
power supply.
2. Refresh the Web browser and
restart if necessary.
Content of Web browser
incomplete or difficult to read
Not using optimum version of Web
server.
1. Use the correct Web browser
version .
2. Clear the Web browser cache and
restart the Web browser.
Unsuitable view settings.
Change the font size/display ratio
of the Web browser.
No or incomplete display of
contents in the Web browser
• JavaScript not enabled
• JavaScript cannot be enabled
1. Enable JavaScript.
2. Enter http://XXX.XXX.X.XXX/
basic.html as the IP address.
6.2
Diagnostic information in the Web browser
6.2.1
Diagnostic options
Any faults detected by the measuring device are displayed in the Web browser on the
home page once the user has logged on.
Summary of Contents for Proline Promass 300 EtherNet/IP
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