Appendix B :
Technical Support
31
Keep TDK’s email, web site, and phone numbers in a convenient location as indicated below. Keep
your drive’s serial number and a copy of your sales receipt handy as well.
If you experience a problem while installing or operating your veloCD ReWRITER, please refer first to
the relevant sections of this manual regarding setup and installation (Chapters 1–3). If you do not
uncover the solution there, please refer next to the maintenance and troubleshooting chapter that
begins on page 21.
It contains solutions to the most common types of problems fielded by our technical support staff.
You may also wish to refer to the Frequently Asked Questions (FAQ) section of our web site to assist
you in troubleshooting the problem on your own.
If you have not been successful in your quest, our Technical Support Department will help you solve
problems that relate specifically to your veloCD ReWRITER. In many cases, a problem that appears to
be caused by your veloCD ReWRITER actually originates in another part of your computer. In such
instances, our technical support staff will try to help you identify the part at fault and will refer you
to the manufacturer of that part for further assistance.
HOW TO CONTACT US
There are several ways for you to contact TDK’s Technical Support Department:
•
Visit our web site (www.velocd.tdk.com) for answers to Frequently Asked Questions.
•
Send us email at [email protected]. Include your telephone number and the hours during
which you can be reached. Be as detailed as possible in describing your problem. Please include
system configuration, hardware and software, as well as versions of drivers used.
•
Call 800-TDK-8326 and select the technical support extension.
APPENDIX
B
TECHNICAL SUPPORT
NOTE:
Most new CD-ROM drives can read CD-RW discs.
Many older drives may not be able to read CD-RW discs.
NOTE:
Australian Users should call 1800.651.917 for TDK
Technical Support or e-mail [email protected]
