39
Model SB25
Troubleshooting
PROBLEM
POSSIBLE CAUSE
REMEDY
Cane sugar is leaking from the unit.
Poor fitting/hose connection.
Check all visible fittings and
ensure all hoses are fitted into
the fittings properly.
Cracked hose.
Replace hose.
Broken fitting.
Replace fitting.
Pump issue.
Check pump and replace if
necessary.
Cane sugar is not dispensing or is
dispensing an incorrect amount.
The cane sugar bottle is missing
or has an inadequate supply.
Replace the cane sugar supply.
Poor fitting/hose connection.
Check the connection at the rear
of the unit.
Cracked hose.
Repair/replace hose.
Broken fitting.
Replace the fitting.
The pump is not working.
Evaluate the pump. Replace if
necessary.
STOP/CANCEL button and recipe
buttons are flashing.
Cable is disconnected or has a
poor connection.
Properly connect the cable.
Recipe key #1 - fast blink (hopper/lid
sensor fault).
Hopper cover is not seated
properly.
Adjust hopper cover. Replace
cover if broken.
Hopper is not seated properly.
Adjust hopper to sit properly in
main unit. Replace hopper if
broken.
Safety switch issue.
Check ribbon cable connection
on main board/replace safety
switch board if necessary .
Recipe key #2 - fast blink (shaver is
jammed).
Large piece of ice has jammed
the shaver.
Remove ice, fill with new ice
cubes, and reset the unit.
Foreign object is causing the
jam.
Remove the object and reset the
unit.
Motor failure.
Reset the unit. Use the Motor
Troubleshooting Guide to
evaluate the motor and replace if
necessary.
Recipe key #2 - slow blink (shaver is
over temperature).
The shaver motor is over
temperature.
Reset the unit. Use the Motor
Troubleshooting Guide to
evaluate the motor and replace if
necessary.
Motor failure.
Use the Motor Troubleshooting
Guide to evaluate the motor and
replace if necessary.
