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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
fax distinctive ring is detected the system can be configured to route the call
to an extension dedicated to a fax machine. Note if distinctive ring is present
on an incoming call, but not activated in the line configuration it will be
subject the same call handling as the telephone line’s primary number. Note
that some telephone companies may assign different uses to distinctive
ringing patterns, such as signalling a Call Back.
Multi-Line Service / Hunting Facilities
Most telephone companies offer line hunting service, when more than one
line is provided. This feature is recommended when more than one line is
used. Using a single telephone number, incoming calls “hunt” to find a free
telephone line to the PBX. Note which order the telephone company selects
telephone lines for incoming calls, and arrange the Line Hunt Groups to
search for available line in the opposite order, to minimize glare (collision
between incoming and outgoing calls). An alternative to multi-line hunting
is to use Call Forward on Busy, if available.
Voicemail
(Also known as “Call Answer”, “Messaging”)
This telephone company service is similar to the voicemail provided by
TalkSwitch. Although the TalkSwitch provides an integrated voicemail, the
telephone company’s voicemail service may be useful in situations where all
telephone lines are busy.
Three Way Calling/Conference
This telephone company service allows a third party to join a call. This
service is useful when used with the TalkSwitch “Same Line Connect” and
Hunt Group 80 features to avoid using two telephone lines when two parties
are on the PSTN – such as an outgoing DISA call.
The use of the telephone company Three-Way Calling feature is not
recommended where ARS and Toll Restriction are used, as the TalkSwitch can
not control the telephone company’s routing of the call to the third party.
The TalkSwitch may not be compatible with all telephone companies’
implementation of Three-Way Call/Conference service. The feature should be
compatible with the following telephone companies: British Telecom,
Belgacom, Telkom SA, SwissCom, MaltaCom.
