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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
Call Routing with Local Extensions and Home Phones
(Transfer and Intercom):
Problem: Callers are disconnected when transferring calls from one extension
to another.
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It is possible that if you are using the hookswitch to put callers on hold
rather than a Recall button, you may be holding the hookswitch down
too long, and, as a result, are actually hanging up on the caller.
Problem: I can’t use my Conference/3-Way Calling feature from the phone
company.
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You need to make sure you have checked the box indicating that you
have 3-Way Calling or Transfer and clear on the appropriate lines. This
option is located on the Telephone Lines page in the ‘System Information’
folder of the configuration software.
Problem: Unable to place intercom calls from a Local Extension.
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If the Local Extension has been configured for Direct Access to your
telephone lines, you need to press ‘Recall’ before intercom calling.
Answering and Fax Machines:
Problem: The answering machine and/or fax machine picks up calls before
they can be answered by telephone extensions.
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Check your settings in the Telephone Lines tab in the ‘Call Handling’
section in the configuration software. The problem may be that your fax
machine and/or answering machine extension is set to answer calls at the
same time as your telephone extensions. To fix this problem, remove the
fax or answering machine extension from the list of extensions to ring on
an incoming call.
Problem: Incoming faxes are not automatically detected and routed to the fax
machine.
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On the Auto Attendant tab of the configuration software, check to ensure
that you have chosen the appropriate extension for the field labeled ‘if a
fax call is detected’.
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Not all fax machines emit a CNG tone that TalkSwitch can detect and
route. Therefore, it is wise to consider incorporating an additional method
of fax routing. This may include the use of a distinctive ring number or
giving the caller the option to select the fax extension. See section
3.3.1.7.
