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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
To announce calls before transferring (Screened Transfer), put the caller on
hold and dial the appropriate extension number. If the person at the
receiving extension answers and wishes to take the call, hang up or dial
‘recall’ ‘4’ to complete the transfer and get an internal dial tone. The caller is
immediately taken off hold and connected to the receiving extension. If the
person at the receiving extension does not wish to take the call, press
‘Recall’ ‘5’ to return to the caller.
If you dial an extension that is busy or not answered, you can complete the
transfer so that the caller is directed according to that extensions’ Call
Cascade settings.
From a Local Extension to any outside telephone number
To initiate an Unscreened Transfer, put the caller on hold and select a Line
Hunt Group (dial 80 for Same Line Connect). Dial the outside telephone
number and press ‘recall’ ‘4’ to complete the transfer. You cannot simply hang
up to complete the transfer because this disconnects the call.
If the person at the receiving extension does not wish to take the call, press
‘recall’ ‘5’ to return to the caller.
3.2.5 Call Park — Parking and retrieving callers
Call Park is a feature for placing a call on hold and then retrieve it from any
other Local Extension. TalkSwitch has 10 Park Orbits in all models (500–509).
3.2.5.1 Parking a caller
To place a caller in the next available Park Orbit, press ‘recall’ and
510.
You hear a confirmation that indicates that the caller has been parked
successfully and into which Park Orbit. If you use the TS-200, TS-400 or
TS-600 phones, press the PARK button or softkey.
Note:
The option can be altered in the Transfer Options section under the
Options folder.
Note:
If you tend to handle many calls, you may want to complete or
cancel a transfer without hanging up. Recall ‘4’ will complete the transfer
and provide an internal dial tone while recall ‘5’ cancels the transfer and
connects you back to the caller.
Note:
If you have the 3-Way Calling/Conference or Centrex Transfer
feature enabled on the current line, select the Same Line Connect (80) to
make use of these features. Everything proceeds as above on the same
line the call came in.
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