U S I N G T A L K S W I T C H 9 3
that provides the option to accept the queued call (press
) or leave the
caller in the queue (press
) and return to the dial tone to make a new call.
3.2.7 Using the TalkSwitch Call Waiting feature
The Call Waiting feature is activated as a ‘busy’ option at the Call Cascade
routing for any local extension. When it is activated and the dialed extension
is in use, the caller hears ringing or music depending on the Music on hold
settings. The person at the extension hears the following:
1. If the phone supports Call Waiting Caller ID (Type II signaling), you hear a
beep followed by a short ‘blip’. Depending on your phone, you may hear
something similar to a modem noise. This is normal. During this
notification, the Caller ID information is displayed on the phone. The
caller does not hear the beep. The phone mutes the other side.
2. If the phone does not support Call Waiting Caller ID, you hear a beep.
When the Call Waiting notification beep is heard, the person at the
extension can dial ‘recall’ 7 to put the current caller on hold and answer
the new caller. S/he has the option to dial ‘recall’ 5. This terminates the
current call and connects the new call. If the person at the extension does
not want to take the new call, s/he can ignore the Call Waiting beeps and
TalkSwitch directs the caller to the next level of the Call Cascade for that
extension (i.e. send the caller to the associated voice mailbox).
3.2.8 Conference calling with TalkSwitch
Case A: Two TalkSwitch Local Extensions and one outside caller
You do not require access to the telephone company’s 3-Way Calling/
Conference service to use TalkSwitch’s conference calling capabilities.
1. Establish a call with an outside party.
2. Press ‘recall’ to place the outside caller on hold. Dial the number of the
Local Extension you wish to conference with.
3. When the extension is picked up, press ‘recall’ and ‘6’ to establish the
3-way call.
Case B: Two outside callers and one Local Extension
(e.g.: Line 1 and Line 2)
There are two different methods for this type of conference call. The first
method is similar to the one above, using only TalkSwitch for the conference
function.
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