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T A L K S W I T C H U S E R G U I D E • U K & I R E L A N D
Activate Call Back
There are two ways to activate Call Back.
1. Using ‘Prompted Call Back’ Activation:
From your out-of-office location, dial a TalkSwitch telephone number. Let
the line ring until the Auto Attendant answers your call and then dial ‘6’
on the telephone keypad. If you have enabled password protection you
are asked to supply your password. TalkSwitch then offers a series of
prompts. You can enter 1 and hang up to initiate the Call Back, or, if you
need to enter a new Prompted Call Back number, enter 2 to access the
Prompted Call Back settings, then follow the prompts.
2. Using ‘Auto Call Back’ Activation:
From your out-of-office location, dial one of the Call Back telephone
numbers that has been pre-configured for Auto Call Back activation. Let
the line ring at least once but no more than three times and hang up
before the call is answered. Within 20 seconds, TalkSwitch calls your Auto
Call Back number.
Accepting the Call Back
There are two ways to accept a Call Back from TalkSwitch.
1. Call Back is normally accepted by answering the call and pressing
.
If required, enter your password. This option is used when you have a
direct line to your Call Back telephone number.
2. The ‘Use Announced message’ option allows the Call Back from TalkSwitch
to reach you when you are in a hotel or an office where calls are
intercepted by a receptionist or switchboard operator. When the Call Back
is answered, TalkSwitch begins playing your pre-recorded message (e.g.
“Please forward this call to Jane Doe in room 312”). The message is
repeated for 2 minutes. When the call is forwarded to you, press
and
enter your password on the telephone keypad to accept the Call Back. If
the Call Back is not accepted within the initial 2-minute period,
TalkSwitch disconnects the Call Back. When you accept the call, you hear
the Auto Attendant. You can select to check your voicemail, ring an
extension, use Call Bridge or enter command mode.
Note:
For Prompted Call Back, TalkSwitch always dials the last Prompted
Call Back number entered. If you do not have the Auto Attendant set to
answer a line, a generic TalkSwitch Auto Attendant will answer after 15
rings. You can then dial ‘6’ to access the Call Back settings.
Note:
It is important to remember that all Call Back settings must be
pre-configured to use Auto Call Back. Please ensure that the Auto
Attendant for the line using Call Back does not answer before 4 rings.
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