SPARCbook Portable Workstation User Guide
C-3
Customer Support Information
Conditions
Field Returns Form
Contact details
MRA Number: __________________________
User: _______________________________
Company: ______________________________
Phone Number: ______________________
Fax Number: ____________________________
Email: ______________________________
Pickup Address: __________________________
Delivery Address (if different): _____________________________________________________
______________________________________________________________________________
______________________________________________________________________________
System details
Serial Number: __________________________
Model: _____________________________
The serial number is shown on the base of the unit and is displayed on screen during system bootup.
Disk Size: ______________________________
DRAM Size: _________________________
Operating System: ________________________
Version: ____________________________
Root Password: _________________________________________________________________
If you do not wish to divulge your password, please ensure that it is disabled before returning your
system. Please also ensure that any disk security is disabled. Give clear details of any additional
software security you may have installed.
Do you require us to make a backup copy of your disk
Y/N
Reseller (if applicable): ___________________________________________________________
Warranty Contract Number (if applicable): ___________________________________________
Fault details
Please supply a detailed description of the problem including: the operating system and version in
use; any applications running; any displayed error messages; and any peripherals (e.g. disk drives,
displays) in use. when the fault occurred
Continue on another sheet of paper if required
S3UG4_Book Page 3 Friday, August 8, 1997 11:37 am
