Customer Support Information
What to do if You Suspect a Fault
C-2
SPARCbook Portable Workstation User Guide
What to do if You Suspect a Fault
If you suspect that your system is faulty, please take the following steps:
1.
Contact your Tadpole Customer Service representative for
assistance. If a factory repair is necessary, your Tadpole
Customer Service representative will issue you with a Materials
Returns Authorization (MRA) number and arrange for your
system to be collected.
2.
Fill out the System Details, Contact Details, and Fault Details
sections in the form opposite.
3.
Remove the battery from the system and it, along with a filled
out copy of the form, into its original packaging for
transportation. If the original packaging is no longer available,
we require that a strong carton be used with a minimum of 5 cm
(2") of polystyrene or equivalent packing surrounding the
system within the carton. The system must not be free to move
within the carton.
Conditions
ò
MRA Numbers
You must have an MRA number before returning products for
repair. Any carriage charges arising from products that are shipped
without an MRA number will be presented for your settlement.
ò
Packaging
Failure to follow steps 3 and 4 overleaf may invalidate any warranty.
Tadpole Technology cannot be held liable for any damage
occurring during in transit.
Contacting
Customer Services
United States/Canada
Phone:
(800) 232-1881
Email: [email protected]
United Kingdom/Europe
Phone:
+44 1223 428200
Email:
[email protected]
S3UG4_Book Page 2 Friday, August 8, 1997 11:37 am
