Appendix A – Glossary
A-1
FlexSet 120S/280S User Guide
Appendix A - Glossary
ACD/UCD Group
Automatic Call Distribution and Uniform Call Distribution. Calls enter the system
and are automatically routed to the ACD or UCD members based upon system
definitions of availability and overflow.
APA
Application Processor Adapter for FlexSet 280S. Enables Data line connector, and
the connection of CAP, FlexCT applications, etc.
Attendant/Operator
The individual responsible for answering incoming calls and transferring them to
their required destinations, as well as attending to trunk, system and station feature
controls.
Auto Transfer
When auto transfer is defined at a station, dialing the number to which a call is to be
transferred will automatically transfer the call; use of the
XFER
key is not
necessary. This feature is typically utilized by attendants.
(See also Transfer)
Boss Group
A Boss Group is a number of stations operating together in which the individual
station may or may not ring simultaneously as defined by the system per Boss
Group. The appropriate line key will flash at all stations set to ring at a specific
station; the call can be either transferred to any group member or picked up by any
group member when not in exclusive hold. Any group member can join a
conversation by merely pressing the appropriate illuminated line key. However,
only one additional member can join, and this is only when the original group
member is not in privacy mode.
