76
08/2009 Rev. 0.4
S1000 All in One
S3000 All in One (MAXI)
S1000 / S3000 / S3000 MAXI
08/2009 Rev. 0.4
77
S1000 All in One
S3000 All in One (MAXI)
S1000 / S3000 / S3000 MAXI
5.4 Main circuit board communication
Communication
Conn
Comments
G13
Coin tester NRI G13
MDB
Coin changer
CSI
Future port
RS232
Future port
USB
Future port
6. TROUBLESHOOTING
WARNING
●
When carrying out repairs and cleaning the device, the plug should always be removed from the
wall socket before the device is opened.
Preface
Before searching for the defect, check that all parts are in their correct position. To do this, remove
the device’s rear plate and check that all printed circuit boards, connectors, wire beams and pipes are
mounted correctly.
After carrying out a general parts inspection, use section 6.3 Troubleshooting analysis to verify the
probable cause of the problem.
#) If the column solution advises replacement of the part concerned, there is always the possibility
that the defect may be caused by another problem. The functioning of the device should therefore be
thoroughly tested to make sure that the defect does not reappear.
6.1 Read log
The last 20 error messages displayed during use are
registered and saved (
fi
g. 20).
To read out these error messages activate the menu item 2.8.
The
fi
rst error is the most recent error message.
• The
fi
rst line shows the same error codes listed in
the troubleshooting analysis table (see section 6.3)
• The second line shows the date and time at which the
error message occurred.
6.2 Clear log
Use the Clear log function in service menu 2.9 to clear the log.
G13
MDB
CSI
OPTIONAL
COMMUNICATION
USB
RS232
Number
Trouble code
Date
Time
Fig. 19
Fig. 20
6.3 Troubleshooting
Display
messages
and errors
Possible cause
Action
Out of order
Boiler
fi
lling
When used for the
fi
rst time: boiler
is still empty and is being
fi
lled.
No action required. When boiler reaches
the appropriate level, the display will show
'Boiler is heating up'.
During use: boiler is not
fi
lling
up or is
fi
lling up too slowly. After
60 sec. the display will show 'E3
Level error'.
Check the water pressure, turn the water
supply tap completely open and check the
connection tube for any kinks.
Out of order
Boiler heating
The boiler temperature is
(temporarily) too low because too
much water has been used.
Once the temperature is restored, the
message automatically disappears and the
drink selection buttons are reactivated.
Out of order
Drip tray full
Drip tray full.
Once the drip tray is emptied, the message
automatically disappears and the drink
selection buttons are reactivated.
Out of order
Stand-by
The machine is on standby.
This function can be set manually (User
manual: section 5.2-A) or automatically
(User manual: section 6.1 menu item 1.2
Timer settings).
Out of order
E1 Level error
Minimum electrode error: mini-
mum electrode detects no water
but maximum electrode does. Inlet
valve shuts.
Check that the level sensors are function-
ing. See service menu
2.7 Hardware test
.
Switch the device off and on again.
Out of order
E2 Level error
Maximum electrode error:
maximum electrode not reached
within 30 sec. Inlet valve shuts.
Boiler
fi
lls up too slowly. Water
pressure has dropped or the water
tank (stand-alone) is empty.
Check the water pressure, turn the water
supply tap completely open and check the
connection tube for any kinks. Switch the
device off and on again.
Out of order
E3 Level error
Electrode error: minimum
electrode not reached within 90
sec. Boiler
fi
lls up too slowly
Water pressure has dropped or
the water tank (stand-alone) is
empty.
Check the water pressure, turn the water
supply tap completely open and check the
connection tube for any kinks. Switch the
device off and on again.
Out of order
E6 Boiler temp
Temperature sensor or power
relay problem.
Check the temperature sensor function in
the service menu
2.7 Hardware test.
Check if power relay switches normally.
Out of order
E7 Mixer 1 error
Mixer 1 motor stuck. Mixer 2 mo-
tor exit overload (power too high).
Control unit has switched off the
exit.
Check if Mixer 1 is unclean or incorrectly
fi
tted. Clean and/or check whether the rotor
can run freely. Switch the device off and on
again.
