Symantec 10521146 - Network Security 7120, Administration Manual

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Technical support
As part of Symantec Security Response, the Symantec global Technical Support
group maintains support centers throughout the world. The Technical Support
group’s primary role is to respond to specific questions on product
feature/function, installation, and configuration, as well as to author content for
our Web-accessible Knowledge Base. The Technical Support group works
collaboratively with the other functional areas within Symantec to answer your
questions in a timely fashion. For example, the Technical Support group works
with Product Engineering as well as Symantec Security Response to provide
Alerting Services and Virus Definition Updates for virus outbreaks and security
alerts.
Symantec technical support offerings include:
■
A range of support options that give you the flexibility to select the right
amount of service for any size organization
■
Telephone and Web support components that provide rapid response and
up-to-the-minute information
■
Upgrade insurance that delivers automatic software upgrade protection
■
Content Updates for virus definitions and security signatures that ensure
the highest level of protection
■
Global support from Symantec Security Response experts, which is
available 24 hours a day, 7 days a week worldwide in a variety of languages
■
Advanced features, such as the Symantec Alerting Service and Technical
Account Manager role, offer enhanced response and proactive security
support
Please visit our Web site for current information on Support Programs. The
specific features available may vary based on the level of support purchased and
the specific product that you are using.
Licensing and registration
If the product that you are implementing requires registration and/or a license
key, the fastest and easiest way to register your service is to access the
Symantec licensing and registration site at
www.symantec.com/certificate .
Alternatively, you may go to www.symantec.com/techsupp/ent/enterprise.html ,
select the product that you wish to register, and from the Product Home Page,
select the Licensing and Registration link.
Contacting Technical Support
Customers with a current support agreement may contact the Technical
Support group via phone or online at
www.symantec.com/techsupp .
Customers with Platinum support agreements may contact Platinum Technical
Support via the Platinum Web site at
www-secure.symantec.com/platinum/ .