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S Y B A R I T I C S T A N D A R D W A R R A N T Y
F O R D E R M A L I F E S P A F E N G S H U I ™ 2 G S Y S T E M
Product Warranty Term
This One Year Product Warranty will expire 12 months from the Original Purchase Invoice Date.
General Terms and Conditions
Sybaritic, Inc. (hereinafter “SYB”) agrees to provide warranty service according to the terms and conditions set forth in this document.
1.
ACTIVATION:
This Product Warranty shall become effective upon the original purchase date on the invoice.
2.
SERVICES INCLUDED IN THIS AGREEMENT ARE:
A.
Telephone support from SYB Technical Service Team between the hours of 7:30 A.M. through 5:30 P.M.
CST Monday through Friday.
B.
Labor, Parts and Travel with the exception of Consumables and Accessories.
C.
Covered Parts: Steam Generator, Overload Current Circuit Breaker 16A, LED Light Assembly, Current Circuit Breaker,
Electronic Box w/ Main PCB, PCB Rabbit, LCD Display, Control Panel, PCB LCDrb, IR Emitter, Thermostat Mixer w/ Shut Off
Faucet, Water Valve Core-Hot/Cold Mixer, Water Valve Core-On/Off, Power Supply12V/50W, Power Supply 9/11,5/15V,
Temperature Sensor.
D.
Product Warranty Owner must provide SYB with reasonable opportunity (as determined by a SYB Technical
Representative) for verbal troubleshooting with Owner or Owner’s Representative prior to assignment of an on-site
Technician or shipment of parts.
E.
Parts are provided on an Exchange Basis. Defective parts must be returned to SYB. Shipping costs reimbursement will
be determined by SYB Technical Management. SYB Technical Service will provide Owner with a Return Goods
Authorization Number
***
Return parts not received by Sybaritic, Inc. within 30 Days will constitute cause
for invoicing of the replacement parts to the Product Warranty Owner at list price. Product Warranty
Owner agrees to pay these costs, as assessed.
3.
SERVICES NOT INCLUDED BUT NOT LIMITED TO IN THE PRODUCT WARRANTY ARE:
A.
Service resulting from operator misuse, negligence, error due to the customer’s prior refusal to perform a
recommended repair.
B.
Items considered normal “Operator” functions.
C.
Service due to modifications made by the customer that were not approved by SYB.
D.
Service resulting from facility caused malfunctions including environmental conditions.
E.
Service resulting from any acts of war, terrorism, natural disaster or other force majeure.
F.
This Product Warranty does not cover consumable items, including Strut and Mg Anode.
G.
If a product is not covered by warranty, customer will sign an Authorization Repair Work Order of the evaluated findings
and estimation of required work to bring the equipment up to manufacturer specifications.
4.
COVERAGE HOURS:
The service hours covered under this agreement are 7:30 A.M. to 5:30 P.M. Monday through Friday local
time, excluding holidays and weekends. Any service that is performed outside of the normal service hours will be billable at the
SYB published Time and Materials Rates when the service is rendered.
5.
RESPONSIBILITY:
SYB is not responsible for acts of war, terrorism, natural disaster or other force majeure or failure of services
supplied by third party contracted or other sources. SYB agrees to respond in a timely manner, but cannot be held responsible for
transportation delays. Furthermore, SYB cannot be held responsible for interruption of business of either party due to any other
causes beyond SYB’s control or revenue lost due to downtime of equipment.
S p a F e n g S h u i - A p p e n d i x C
Owner’s Manual
APPENDIX C |
Product Warranty
Spa Feng Shui Manual 809.qxp:DL_SFS_806 A4 NS 9/18/08 4:18 PM Page 48
