Supero SUPER P4SDA+, User Manual

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3-3
Chapter 3: Troubleshooting
Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifica-
tions to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Supermicro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com or by fax at (408)
503-8019.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the P4SDA+/
P4SDM motherboard can support?
Answer: The P4SDA+/P4SDM has three 184-pin DDR (double data rate)
DIMM slots that support up to 2 GB of PC1600 and PC2100 DDR SDRAM.
ECC memory and Parity Checking are supported. Important: See Section
2-4 on rules to observe when installing DDR memory modules.
Question: How do I update my BIOS?
Answer: It is recommended that you not upgrade your BIOS if you are not
experiencing problems with your system. Updated BIOS files are located on
our web site at http://www.supermicro.com. Please check our BIOS warn-
ing message and the information on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than
your current BIOS before downloading. Select your mainboard model and
download the BIOS file to your computer. Unzip the BIOS update file and
you will find the readme.txt (flash instructions), the awdflash.exe (BIOS
flash utility) and the BIOS image (xxxx.bin) files. Copy these files onto a
bootable floppy and reboot your system. It is not necessary to set the BIOS