Supero SUPER P4QH6, User Manual

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3-3
Chapter 3: Troubleshooting
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/techsupport.htm) before con-
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifications
to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com or by fax at:
(408) 503-8000, option 2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the P4QH8/
P4QH6 motherboard can support?
Answer: The P4QH8/P4QH6 comes with an MEC card having 16 DIMM slots
that support up to 32 GB of 168-pin, registered ECC DDR-266/200 only.
Unbuffered SDRAM or non-ECC memory is not supported. PC133 and PC100
memory are not supported. Important: The memory employs a four-
w a y int er l eav e d scheme, wh i ch req ui r e s y ou t o i ns t a l l me mory
modules four at a time (see Section 2-3 for details.)
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com. Please check our BIOS
warning message and the info on how to update your BIOS on our web