Supero SUPER P4DME-M, User Manual

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3-3
Chapter 3: Troubleshooting
1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently
Asked Question' (FAQ) sections in this chapter or see the FAQs on our
web site (http://www.supermicro.com/techsupport.htm) before con-
tacting Technical Support.
2. BIOS upgrades can be downloaded from our web site at
http://www.supermicro.com/techsupport/download.htm.
Note: Not all BIOS can be flashed depending on the modifications
to the boot block code.
3. If you still cannot resolve the problem, include the following information
when contacting Super Micro for technical support:
• Motherboard model and PCB revision number
• BIOS release date/version (this can be seen on the initial display when
your system first boots up)
•System configuration
An example of a Technical Support form is on our web site at
http://www.supermicro.com/techsupport/contact_support.htm.
4. Distributors: For immediate assistance, please have your account number
ready when placing a call to our technical support department. We can
be reached by e-mail at support@supermicro.com or by fax at:
(408) 503-8000, option 2.
3-3 Frequently Asked Questions
Question: What are the various types of memory that the P4DMS-
6GM/P4DME-M motherboard can support?
Answer: The P4DMS-6GM/P4DME-M has eight DIMM slots that support 184-
pin, registered ECC PC1600 DDR-SDRAM modules (PC2100 is also supported
but only at 200 MHz). It is strongly recommended that you do not mix
memory modules of different speeds and sizes. Unbuffered SDRAM, non-
ECC memory and PC100/133 SDRAM modules are not supported.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are
experiencing no problems with your system. Updated BIOS files are located
on our web site at http://www.supermicro.com. Please check our BIOS
warning message and the info on how to update your BIOS on our web
site. Also, check the current BIOS revision and make sure it is newer than